Purchased home in 2014 and it has an old Rainsoft system. Water in the past few months was tasting of iron and smelling of sulfur. Spoke with service person at RS of No Mi twice to trouble shoot. Ultimately scheduled a service call with possible installation of new system. Dan explained the issues with the existing system, discussed the necessary repairs, and then let me determine whether to repair or replace. No hard sell. Walked me through the new system, always responsive to my (somewhat repetitive) questions. I am happy with the service and with the RS system. Water tastes great again!
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Originally we were happy with the product... until... a sediment issue started and had problem with some secondary filters like the reverse osmosis and washer water line... informed rainsoft and they scheduled a technician visit, the team is very friendly and knowledgeable and the customer support team fix the problem, now we are back to the happy mode with the filter system.... thanks for the support to the customer and system maintenance... great team
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I am very satisfied with your service. The two young men did a great job. They explained everything to me and showed me how to work the system. Mr. Dale Wells who came out to test my water was very knowledgeable about the RainSoft system. He seems to enjoy his job. Very patient about explaining any questions that you may want to know about the RainSoft softener system. Thank You!
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Dale is a very knowledgeable and friendly agent. He came over to perform tests on our house water. He did a great job explaining what the tests entitled and also what the results meant. At the end he provided us with the solution for our problems. Very professional, versed and patient person, answering all our questions. We do recommend Dale for your next water test you might have. Thanks Dale for your service!
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So much knowledge! Brandon was a complete professional and opened my eyes to the ins and outs of the water supply I expose my family to. He was very knowledgeable in all things water and purification related. I felt absolutely comfortable asking any questions and he took the time to provide an educated, helpful answer. I really appreciated his approach of providing visual results. I would highly recommend Rain Soft, especially Brandon, to anyone looking for a water test.
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I wanted to share the excellent service I received today on our Ultrefiner drinking water system. We called to have our filters replaced and a check up on the Rain Soft Water Treatment Conditioner System too. The service technician's name is Dan Phalen and he went above and beyond the call of duty. Dan found a leak from our sink drain and fixed it!! He thought nothing of it, but stop and think he saved me from having to wait for a plumber. I am very grateful, as this reminds me of the good old days when service with a smile was the norm!! THANK YOU DAN!!
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I found Dan to be the type of service tech that is missing in today's world. I feel he truly enjoys his job. He was very respectful and has a kind demeanor. He was quick to find and fix the problem and explained what the problem was. He took the time to answer all my silly questions. Lol. I would not hesitate to call if I have problems in the future. Dan if you read this Thank you again !!!
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