N.E.T.R. Inc.
85 Flagship Drive , North Andover, MA 01845
Phone: 781-933-6387
Website: www.netrinc.com/



N.E.T.R. Inc. - Our Reviews

Overall Rating

4721 star rating
(949 Reviews)
ReviewBuzz
1843 star rating (370 Reviews)
Facebook
322 star rating (65 Reviews)
Google
588 star rating (118 Reviews)
Better Business Bureau
845 star rating (170 Reviews)
BuzzBox
5 star rating (1 Reviews)
Judy's Book
139 star rating (28 Reviews)
Happy Call
507 star rating (102 Reviews)
Yelp
422 star rating (85 Reviews)
Other
50 star rating (10 Reviews)

* Total number of reviews and star-ratings are based on data collected during the time period N.E.T.R. Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.


Our Reviews


Terrific job. I really enjoy the ac!
N.E.T.R. Team.
09/27/17
 
Excellent job!
N.E.T.R. Team.
09/26/17
 
I did 17 and 15 Claflin Place. I really appreciate all the work they had done. I will highly recommend your company to my friends when they need it.
N.E.T.R. Team.
09/26/17
 
Recently James came to my house to do a routine maintainence on my Mitsubishi split unit, which was the best purchase I've made ever. James was super friendly, super knowledgeable, super efficient, super meticulous and totallty competent. Kathy was very helpful when I was setting up the appointment. Its very hard to find a company with such great products and dedicated employees these days. Keep up the great work. I have recommended N.E.T.R. to my friends!
Kathy H., James M.
09/26/17
 
Thank you for everything.
N.E.T.R. Team.
09/25/17
 
We called NETR to service an existing Mitsubishi heat pump. The company was easy to reach and had convenient appointment times. Tim D. showed up right when promised, was attentive to detail, considerate about everything else happening in the house, explained everything, and did the work professionally and (as far as I can tell as a non-expert) did it well. I would call NETR again.
Timmy D.
09/25/17
 
Jerry and his team were professional, courtious, knowledgeable and neat. They installed my mitsubishi heat pump and explained the functions on how it works in a very clearly and patiently. I would highly recommed them to friends and family members. Thank you, Sandra
James S., Jeremiah O.
09/25/17
 
The team working on the installation was wonderful!
Jeremiah O., Adam H., Paul V., Jeff D., Jose L.
09/23/17
 
James M performed an annnual service & inspection on my ***** ** **** HVAC system yesterday. He was very professional and thorough during the process and showed me some techniques that I could use to do some of the maintenance items myself.
James M.
09/22/17
 
Excellent job!The installers were courteous and friendly. If i were to refer anyone to your company, I would suggest they request Steve & Jeff for the installation. A good experience start to finish.
Steve D., Chip M., Jeff D.
09/20/17
 
Excellent service men. Polite and courteous and knowledgeable.
James M.
09/20/17
 
Install team showed up on time, installation is very clean, equipment and operation was reviewed, work areas were cleaned up perfectly. Very pleased.
Steve D.
09/19/17
 
We were very satisfied with our experience! The a/c units are awesome. The installers did an awesome job. No complaints! would definitely recommend your service!
Jeremiah O., Timmy D., James S.
09/13/17
 
Outstanding service!
N.E.T.R. Team.
09/09/17
 
Great Job!Thanks
N.E.T.R. Team.
09/09/17
 
Everything perfect, no glitches. On time, great job!
Ryan S.
09/08/17
 
This is a great unit. Installation was well done and we received thorough instructions. I wish we had installed this years back. The humidifier is also a great feature. Often times you don't even need ac, rather you only need to improve dew point. Love it!
N.E.T.R. Team.
09/05/17
 
Very Pleased! Enjoyedthe crew and follow-up
Steve D., Jeff D., Brian B., Matthew C.
09/04/17
 
Very professional in all respects!
N.E.T.R. Team.
09/04/17
 
Only hiccup was that we weren't "trained" to operate the equipment, so we had a few basic Q'S..which weren't completely answered (to date). Jimmy was great from the outset. Install was pretty good. Carpentry was vert good. Cost seemed high, bust cistomer service is supposed to be good. Overall, we're very satisfied.
N.E.T.R. Team., James S.
09/02/17
 
Your team did an outstanding job. The Mitsubishi units are working superably. Well worth the cost.
Chip M., Brian M., Jeff D., Ryan S.
09/01/17
 
Excellent workman skills under some tough conditions. Replaced everything that had to be moved if unable to cover. Job went well.
N.E.T.R. Team.
08/28/17
 
Great Job!
N.E.T.R. Team.
08/28/17
 
From initial contact, thru proposal, to installation, the process was professional & seamless. Chip answered all questions in his initial proposal visit & final questions at his 2nd sign-off & deposit visit. Installer Jose, was punctual, courteous, and answered all teh basic start-up questions. System in place 4 months and has worked very well in both heat & ac modes.
Chip M., Jose L.
08/27/17
 
James M was professional, friendly and respectful. He explained the PM that was being done and was very detailed.
James M.
08/21/17
 
Jeff, Brian and the rest of the team were timely, professional and respectful of our home. They explained the process and worked hard to get the installation done in two and a half days. The system works great and we highly recommend N.E.T.R.
Jeff D.
08/17/17
 
We wil forward names if we know anyone looking for Mitsubishi cooling. We are very happy with our own Mitsubishi unit
N.E.T.R. Team.
08/16/17
 
Jose and Jerry were on time each day, did the work with as little disruption as possible and cleaned up after each day. They were both courteous and answered all questions we had. Jerry explained the use of the equipment and patiently went over it twice. They were both a pleasure to work with.
Jose L.
08/16/17
 
NETR, Inc. installed a new ductless heating/ac system in our home. They could not have been more professional. They were neat and clean. They finished the job quickly with little disturbance to our lives as could be expected under the circumstances. Adam H, Jeff D, Ryan S, and the rest of the crew were friendly and courteous and helpful with all aspects of the project. Thanks!
Adam H.
08/11/17
 
Very professional crew, arrived on time, protected floors, cleaned up well after the job, explained all the workings.
Adam H.
07/31/17
 
Gerry and Brian B. Did a fantastic job, very neat, very professional. I would recommend them anytime.
Brian B.
07/31/17
 
Kevin did an excellent job
Kevin R., PETER D.
07/31/17
 
Good Job! Very happy with installation.
Adam H.
07/24/17
 
We recently had a mini split AC unit installed. NETR was very helpful from the first contact, to the sales people and the installation. Very courteous and professional in all areas.
Jose L., Alana C.
07/24/17
 
As always James M meets all my expectations. He is a real expert in his field. He fixed the leak and changed the blower motor on my ********** ductless heating & air conditioning system. Really appreciated his hard work on that day for walking the long pathway to my house carrying heavy tools because I just had a new pavement done less than 24 hours. His services are exceptional, Can't ask for more.
James M.
07/22/17
 
First of all I have to tell you I was quite impressed with James knowledge about my ********** split unit and how he relay to me how to clean and maintain my unit. He took great care in making sure everything he did in cleaning the unit to not create any mess. He was very courteous and when he was finished I felt that he did everything and then some to make me feel he cared about his work. Might I add he is an assist to the company thank you
James M.
07/20/17
 
We've had the heat pump for five years and we love it. NETR is a great company, very efficient and thorough. I recommend the product and the company for installation and maintenance. And James M is an excellent technician, friendly and knowledgeable.
James M.
07/20/17
 
Adam and his team showed up on time, installed our system despite the rainy weather and performed an excellent job. Once the system was up and running it has performed exactly as Adam promised it would, no embellishments with realistic expectations. Rarely write a review, but this is a team that deserves a thank you from our family.
Adam H.
07/19/17
 
Had a good experience when James came to my house to perform a maintenance on my ductless system. My units were installed in 2012 and from the time we had the estimate through my last maintenance overall I have been very pleased with NETR. James is very easy to understand, he answers my questions so I understand them. He goes into great detail if need be. I am very pleased with NETR.
James M.
07/17/17
 
James did a great job. We have an old system and he was able to clean it up and fix parts that needed to be fixed. He was very informative to what needed to be done.
James M.
07/17/17
 
James did an excellent job repairing our AC issue;hes 1st rate!! Bill
James S., James M.
07/16/17
 
They ninstalled a ductless A/C system today. The team was Jerry,Jeff and Matt. They were professional and respectful. They arrived in nice, well-equipped trucks. All tools and materials appeared first class. They worked hard and the workmanship and knowledge of the work and system seemed excellent. The system itself went in well and appears to be very high quality.
Jeff D.
07/14/17
 
Everything went smoothly for our Centrail AC replacement. Good guys!
Brian B., Ryan S.
07/14/17
 
Excellent service. Installers very neat, left no mess, on schedule
James S.
07/13/17
 
Jerry and Matt C installed our Mitsubishi split system today and did a fantastic job. Very professional, courteous and got the job done as expected. System works great. Highly recommend N.E.T.R Inc!
Matthew C., Jeremiah O.
07/12/17
 
James was the best. Did his job and more. Very happy with the service
James M.
07/12/17
 
Jose did a great job installing my ductless system. Showed up right on time and never stopped until install completed. Jose explained how to operate and control with the remote leaving me very confident at the end of job. I am very pleased with my decision to install this ductless system and now am enjoying it. Marilyn
Jose L.
07/08/17
 
Professional, informative workers
Ryan S., Jeremiah O.
07/08/17
 
Very professional and personal. He was very cordial with her and helped her with all questions about split system. Very impressed with everyone at N.E.T.R. she has had interactions with. She couldn’t say enough about how great her interactions have been. LOVED JAMES.
James M.
07/05/17
 
This is a great company, from the sales rep that came to my house, to the office assistants who answer my questions and directed my calls to the appropriate person, and to the field people that did the insulation. Jose & Ryan were creative and adapted the outside compressor stand to be installed in a more pleasing and esthetic way. Everything was done in and outstanding manner.
James S., Jose L., Ryan S.
07/05/17
 

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