Woolley Home - Our Reviews
Overall Rating
(1363 Reviews)
(357 Reviews)
(120 Reviews)
(134 Reviews)
(422 Reviews)
(3 Reviews)
(96 Reviews)
(85 Reviews)
(49 Reviews)
(80 Reviews)
(1 Reviews)
(7 Reviews)
(2 Reviews)
(6 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Woolley Home has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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always reliable Ed P. 12/14/16 |
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Art D is always welcome: prompt, tidy, thorough, personable, explains what he's doing (and why), and respects old equipment. Art D. 12/14/16 |
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Woolley Fuel. A big thanks to Ed P for getting our heating system back up and running. Ed is very pleasant to deal with, and a very determined professional when it comes down to figuring out the root cause of a system problem. Thank you. Ed P. 12/12/16 |
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Craig arrived promptly and went about his work in a very professional manner. He clearly explained everything in detail about operating the system. This was particularly helpful as we had just purchased the house and this is our first time with steam heat. He described everything he was doing and why it needed to be done. EXCELLENT SERVICE! Craig M. 12/07/16 |
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Craig and Woolley have been taking care of me since I bought my home two years ago. As a company, they're responsive and trusted. As an individual, Craig is thorough, nice and takes his time with me to explain a system that's not second nature to me. Craig M. 12/07/16 |
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Great service & on time !!! Craig M. 12/05/16 |
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I am very happy with the installation job done by Woolley Home Solutions. I couldn't ask for more. The technicians were all wonderful. Thank you for a job well done. David B., Joe F., Chris J., Ed P. 12/02/16 |
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I just wanted to write and say what a positive experience yesterday's service call with Craig was. He is extremely professional and efficient and his work was excellent and clean. He explained everything that he was doing and then did it very well. He was also extremely courteous and pleasant. Ed P. 12/02/16 |
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Excellent service! All was repaired, serviced and explained. Thank you! David B. 11/30/16 |
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Art always does a most professional job. He is friendly and informative. His knowledge of heating equipment is great. He is always willing to answer questions. His explanations are clear and concise. Art always does a thorough and neat job. Employees of Art's caliber are why I am happy to be a customer of Woolley Home Solutions. Art D. 11/30/16 |
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Ed did a great job. He explained to me what he was going to do to repair my issue. I have great faith in Ed, he has helped me over the years. Ed P. 11/28/16 |
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Joe F. was my service professional. He called to confirm the appointment and came within the arrival window. He actually left the work area leaner than it was before he started the job. I have had an account with Woolley for a few years now and have always found them to be dependable and professional with all of their services. Joe F. 11/28/16 |
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Today was the first time we've worked with Woolley and I was extremely impressed with Art D. and Chris J. They arrived on time and worked efficiently performing winter service on our multiple Heating units. They were extremely professional, knowledgeable, friendly, and respectful. We will definitely be working with Woolley on future projects, and greatly appreciate their help. Art D., Chris J. 11/21/16 |
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Art and Chris were fantastic. They were scheduled for the annual maintenance on our boiler and everything went so smoothly. One of our pumps had stopped working and wasn't feeding heat to a zone in the house. When they arrived, they reviewed our heating system, they explained all the options thoroughly and completed their work efficiently. It was a great experience. They were even extremely friendly and our entire family had an enjoyable time talking with them. Art D., Chris J. 11/20/16 |
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On time, great service and very thorough Art D. 11/19/16 |
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Art and Chris came to do the annual tune-up and they were efficient, friendly and helpful. They made suggestions for the future - please change the filters more often. Chris J. 11/12/16 |
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Art and Chris came to do the annual tune-up and they were efficient, friendly and helpful. They made suggestions for the future - please change the filters more often. Art D. 11/12/16 |
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Lived in South Orange for two years now and used another company for heating and cooling issues that I found through Angie's List. Service response from them was good but I always felt like they were ripping me off so when I had a furnace issue I did a bit of searching and came across Woolley. Decided to give them a try because they had great reviews and are local. Couldn't be happier. Worked with me to get a convenient appointment, showed up very close to promised time, diagnosed the problem quickly and the charges were great compared to the last company. On top of that, the technician Ed was just a great down to earth guy. Covered up the other business card on my furnace with theirs. Will definitely use in the future. Ed P. 11/11/16 |
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We have been customers of Woolley Fuel Company for many years and have always been impressed with their dedication to serving their customers and prompt response. Recently one of their employees, Ed P., came to take care of a heating issue we were experiencing. Ed arrived on time, was quick to diagnose the problem, replaced a needed part and installed a new thermostat which has made it much easier to regulate the heat in one of our 5 zones. We can highly recommend Woolley. Ed P. 11/11/16 |
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Craig M. called before he came and arrived ahead of time, which was good.
He was knowledgeable, friendly and very helpful, and he gave us clear instructions concerning how we should keep our boiler and heating system in good operating condition. He checked everything and finished his work efficiently. This was an excellent experience. Craig M. 11/11/16 |
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We just had our old boiler replaced with a new one and also installed a Roth oil tank inside. The Woolley staff from the office personnel and Dave our adviser on the system to buy to the installers were very professional. Ed P and David B and Chris J showed up on time and started disassembling the old system while starting the install of the new tank. By the end of the first day the old system was out and the new boiler and tank was installed. The next day all was completed by midday. Ed P show me how to use the thermostat. They cleaned up all the areas and left us with a new running system for years to come. David B install the old unit 24 years ago. I would like to thank Woolley whole staff from the ladies in the office to our workmen Ed P ,David B Chris J and Dave for their help with this upgrade. Than you for the cookies. Ed P., Chris J., David B. 11/09/16 |
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Joe was professional, courteous and efficient. He arrived punctually and worked sedulously. I feel bad that the poorly posted "No Parking" sign for street cleaning cost him a parking ticket. This is so unfair and unnecessary for it was issued while he was in my home fulfilling his responsibilities. I never imagined that the city would issue a ticket to a commercial van while they were on the job. I hope Woolley will support Joe and honor the cost of the ticket. Joe was truly a class act and a gentleman throughout the ordeal. Sincerely, John Murphy Joe F. 11/05/16 |
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(no comment) Craig M. 11/05/16 |
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We have been Woolley customers since we bought our house in 2012. The previous owners used Woolley for almost 20 years and told us to stay with them. I am very happy we did! They are always helpful and professional and Craig M. is very knowledgeable and so nice! We added central a/c when we renovated and Woolley perfectly maintains that system for us as well! With Woolley maintenance we are hoping to get as many years out of old furnace as we can and the we will use Woolley to switch us over to a natural gas system. Craig M. 11/04/16 |
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Ed P was so helpful and informative, and he had a very nice headlamp as provided by his wife. Ed P. 11/04/16 |
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I have been a Woolley customer for around 20 years. I agree with another reviewer that over time the small town work ethic and friendliness has changed. I stay for one reason: Ed P. Ed has been our service pro for many years. He is skilled. He can fix any problem. He is conscientious. He is professional and polite. In fact, he is the only Woolley service pro that I will work with. That is how good he is. I hope he is training some of the younger service pros. They could learn a lot. Thanks Ed. Ed P. 11/03/16 |
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Joe F came today to do my annual cleaning. He is very professional and a pleasure to work with. I have been with Woolley Fuel for over 22 years and all of the service techs over the years have been wonderful. Keep up the good work! Joe F. 11/03/16 |
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Ed and Joe were totally professional, knowledgeable, courteous, hardworking, and efficient. They arrived on time, delivered a heavy tank to the basement through narrow areas, worked continuously, worked through unforeseen problems, cleaned up, and left me with a warm home. They are very strong! My thanks to Woolley! Ed P., Joe F. 11/02/16 |
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Art and Chris arrived at my house right on time and completed the work in a very professional manner. They were neat and left my space better then when they started. Art has been taking care of my AC since woolley installed it three years ago and it works great. Thanks Art and Chris Art D. 11/02/16 |
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Craig M was extremely helpful and very considerate while working on our furnace. As always! Craig M. 10/29/16 |
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Ed made prompt emergency delivery fuel when I ran out. He even repaired the restart button while he was here. Very polite and knowledgeable. Thanks very much Ed P. 10/29/16 |
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Ed arrived at the scheduled time and completed the service call in a professional manner leaving the site clean. In other words it was the usual service from Woolley. Ed P. 10/29/16 |
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Prompt efficient, courteous & knowledgeable. Ed P. 10/28/16 |
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He did a great job today! Everything was well done and cleaned. Ed P. 10/27/16 |
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Ed arrived at our home this morning as scheduled to check out a faulty thermostat. After determining that it needed to be replaced, he quickly and efficiently completed the job and explained how to operate it and patiently answered our questions. Ed has also been to our home over the years to clean our furnace and to install a new one. Always good work. Thank you Ed and Woolley. Ed P. 10/26/16 |
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First service call on my oil furnace. Art D. showed up on time, explained everything he was doing and what we should look out for. Very professional. Never felt pressured to purchase things we didn't need. Too early to tell if the problem was fully solved, but I have confidence based on his expertise and the transparency and explanations. Good all around service experience. Art D. 10/26/16 |
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I signed up for the Gold Level service plan at the beginning of the season and then scheduled the complimentary tune up. When the technician arrived he found two issues on my oil steam boiler. First the low water cutoff switch wasn't working because the float was stuck and second the water drain at the bottom of the boiler was stuck closed.
The technician Craig, called me and asked to come early since his first appointment cancelled. He showed me the problems and explained that the boiler could be damaged if boiler went on with no water. He replaced the water drain valve and the float assembly and then tested everything. As part of the original "tune up" he also pointed out some areas on the boiler that were starting to go as well as replacing the glass and filter. All in all he did a good job on a very old piece of equipment. Craig also let me know not to expect too much more life from the boiler. Was my first experience with Woolley but overall very positive. Craig M. 10/24/16 |
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Ed was awesome. He took a lot of time and care with my boiler cleaning and maintenance check up. My house is almost 100years old and the boiler is original so it needs lots of TLC. I know I need to replace it very soon but with Eds expert care I'm confident we'll make it through this winter. Thanks Ed. Ed P. 10/21/16 |
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Ed did a great job as usual! He's the best! Ed P. 10/19/16 |
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Ed P. was courteous & efficient ... quick with troubleshooting the problem... well done Ed P. 10/19/16 |
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Craig and AJ did a very good job. They were very polite. Anthony B., Craig M. 10/18/16 |
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Just want to give a 5-star review for the people from Woolley Home Solutions, and in particular Art D. & Chris J. always helpful and great to work with. Art has been here many time and Chris is a first timer with apparently a great future. A lot of years of good service (and repairs when needed)! Hugh W. Art D., Chris J. 10/18/16 |
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Woolley Fuel is awesome! The service men are super knowledgeable, timely and respectful. i highly recommend them! Ed P. 10/18/16 |
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JUST WANT TO SAY THAT I APPRECIATE THE WORK THAT ART AND CHRIS DID IN DOING THE ANNUAL SERVICE ON OUR FURNACE. THEY WERE ON TIME, FRIENDLY, AND ANSWERED ALL OUR QUESTIONS. MY WIFE USUALLY REQUESTS ART FOR SERVICE BECAUSE HE ALWAYS DOES A GREAT JOB. Art D., Chris J. 10/15/16 |
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My Aprilair needed an adjustment. Ed came within the time frame. He did the adjustment. He is a true professional. Ask for him. You won't be disappointed. Ed P. 10/15/16 |
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David was great, not only solving our problem but also willing to check out a few other issues. Highly recommended. Thanks David! David B. 10/14/16 |
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Art D is the best. He's kept my furnace going now for a long time. He's quick and efficient and always willing to help answer any questions. I like having the same person come so he knows the system. He's a great employee. He deserves all the praise you can give him. Art D. 10/13/16 |
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Excellent team of professionals, dependable and competent. From concept to actual installation.
9/30/16 - As usual excellent service!
10/12/16 - Again as usual excellent service - friendly, helpful, and competent. Craig M. 10/12/16 |
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Ed was very helpful for the plumber, David, who was working at my house. David needed a different tool to get to a screw that was causing issues. Ed arrived promptly and assisted David until the problem was solved. They did a great job. Ed P. 10/07/16 |
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(I had a previous plumber who did an awful job at sealing and caulking the back plate to my shower handle. He had used an excessive amount of caulk that never dried, ended up drooping, and left a gap for water to get through, and I was told by him that it could not be fixed. I was not satisfied with the work that was done.) I called and had a different plumber, David B. come to see if he could fix the problem. David arrived, saw the work, agreed that it was done very poorly and was not satisfied either. He took the time to look into the problem, and actually fixed it! Not only did he reset the back plate and caulk it properly, it looked professionally done! David made sure that his work was done well. In the middle of the job, there was difficulty with a screw that he didn't have the correct tool for. He called a coworker, Ed, to come assist him and the two of them were able to solve the problem. I really appreciated that David took the time to do the work correctly! David B. 10/07/16 |
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