780 5th Ave. , King of Prussia, PA 19406
Phone: (610) 825-4400
Website: www.uniqueheatingandcooling.com/
Phone: (610) 825-4400
Website: www.uniqueheatingandcooling.com/
Unique Indoor Comfort - Our Reviews
Overall Rating
(2098 Reviews)
(462 Reviews)
(505 Reviews)
(855 Reviews)
(228 Reviews)
(48 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Unique Indoor Comfort has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Fast and easy installation. The price was very affordable. The installation team was very knowledgeable, kind and courteous. Mike F., zRico P., Jacques L. 09/17/19 |
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I learned about this company from my general contractor, Jay at Action Builders, in Philadelphia after buying a row-house in January where the top floor was ten degrees warmer than the ground floor (single zone system) in the summer. I reached out to Unique and their front office set promptly up an appointment with Curt, the sales person, who did the initial assessment/sizing and quickly emailed a professional quote to us. Although the cost was a bit higher than I expected, Curt explained that the job entailed a full two days, roof work to build a platform and locate the outdoor condenser and interior work high up in a vaulted ceiling. I paid the deposit by credit card. One day prior to installation, I received an email from Mike explaining the process and requiring a few questions to be answered. On installation date, Alex and Mariano arrived and completed the system in less than two days. Alex, the lead installer, walked me through the entire configuration including a review of the roof work. All work was performed in a courteous and professional manner. Drop cloths and rugs were used to protect the floor and there was zero damage to our home for a job that required equipment to be lugged up narrow steps to the third floor of our row-house. Overall my experience with these guys was great from front-office, through sales and installation. The Mitsubushi MSY-GL15NA-U1 unit is performing flawlessly and keeps the temperature at a cool 72 degrees even when it's 90 degrees outside. Unique even completed the registration for the unit so it's under warranty. Five stars for the Unique Team! Mariano F., Mike F., Alex A. 09/17/19 |
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I learned about this company from my general contractor, Jay at Action Builders, in Philadelphia after buying a row-house in January where the top floor was ten degrees warmer than the ground floor (single zone system) in the summer. I reached out to Unique and their front office set promptly up an appointment with Curt, the sales person, who did the initial assessment/sizing and quickly emailed a professional quote to us. Although the cost was a bit higher than I expected, Curt explained that the job entailed a full two days, roof work to build a platform and locate the outdoor condenser and interior work high up in a vaulted ceiling. I paid the deposit by credit card. One day prior to installation, I received an email from Mike explaining the process and requiring a few questions to be answered. On installation date, Alex and Mariano arrived and completed the system in less than two days. Alex, the lead installer, walked me through the entire configuration including a review of the roof work. All work was performed in a courteous and professional manner. Drop cloths and rugs were used to protect the floor and there was zero damage to our home for a job that required equipment to be lugged up narrow steps to the third floor of our row-house. Overall my experience with these guys was great from front-office, through sales and installation. The Mitsubushi MSY-GL15NA-U1 unit is performing flawlessly and keeps the temperature at a cool 72 degrees even when it's 90 degrees outside. Unique even completed the registration for the unit so it's under warranty. Five stars for the Unique Team! Mariano F., Mike F., Alex A. 09/17/19 |
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I learned about this company from my general contractor, Jay at Action Builders, in Philadelphia after buying a row-house in January where the top floor was ten degrees warmer than the ground floor (single zone system) in the summer. I reached out to Unique and their front office set promptly up an appointment with Curt, the sales person, who did the initial assessment/sizing and quickly emailed a professional quote to us. Although the cost was a bit higher than I expected, Curt explained that the job entailed a full two days, roof work to build a platform and locate the outdoor condenser and interior work high up in a vaulted ceiling. I paid the deposit by credit card. One day prior to installation, I received an email from Mike explaining the process and requiring a few questions to be answered. On installation date, Alex and Mariano arrived and completed the system in less than two days. Alex, the lead installer, walked me through the entire configuration including a review of the roof work. All work was performed in a courteous and professional manner. Drop cloths and rugs were used to protect the floor and there was zero damage to our home for a job that required equipment to be lugged up narrow steps to the third floor of our row-house. Overall my experience with these guys was great from front-office, through sales and installation. The Mitsubushi MSY-GL15NA-U1 unit is performing flawlessly and keeps the temperature at a cool 72 degrees even when it's 90 degrees outside. Unique even completed the registration for the unit so it's under warranty. Five stars for the Unique Team! Mariano F., Mike F., Alex A. 09/17/19 |
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I learned about this company from my general contractor, Jay at Action Builders, in Philadelphia after buying a row-house in January where the top floor was ten degrees warmer than the ground floor (single zone system) in the summer. I reached out to Unique and their front office set promptly up an appointment with Curt, the sales person, who did the initial assessment/sizing and quickly emailed a professional quote to us. Although the cost was a bit higher than I expected, Curt explained that the job entailed a full two days, roof work to build a platform and locate the outdoor condenser and interior work high up in a vaulted ceiling. I paid the deposit by credit card. One day prior to installation, I received an email from Mike explaining the process and requiring a few questions to be answered. On installation date, Alex and Mariano arrived and completed the system in less than two days. Alex, the lead installer, walked me through the entire configuration including a review of the roof work. All work was performed in a courteous and professional manner. Drop cloths and rugs were used to protect the floor and there was zero damage to our home for a job that required equipment to be lugged up narrow steps to the third floor of our row-house. Overall my experience with these guys was great from front-office, through sales and installation. The Mitsubushi MSY-GL15NA-U1 unit is performing flawlessly and keeps the temperature at a cool 72 degrees even when it's 90 degrees outside. Unique even completed the registration for the unit so it's under warranty. Five stars for the Unique Team! Mariano F., Mike F., Alex A. 09/17/19 |
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Great customer service and knowledgeable technicians Dominick P., Kyle R. 09/17/19 |
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No Comment Mark D. 09/15/19 |
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Jacques, John, and Rico were excellent. They installed the mini ductless units with great efficiency and respect. This is life-altering for us and worth every dollar. John S., zRico P., Jacques L. 09/15/19 |
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Timely, friendly and professional... what I would expect from a well run company . Kim M., Pat K. 09/15/19 |
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One of our air conditioning units went down in early July, we knew we were on borrowed time with this unit but trying to hold off until next year to replace the whole system . I called UNIQUE Indoor Comfort to come out and take a look to see if it could be repaired. Mike V. came out, assessed it, it had a leak but got us through the summer. Mike V. was Mike V. 09/14/19 |
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Dannte is very knowledgeable, pleasant, professional, reasonable and helpful. It was a pleasure to work with him in our project. I would highly recommend him and Unique Indoor Comfort to my friends and anyone who requires heating and cooling services. Dante Z. 09/13/19 |
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Pat came out to do a diagnostic on my geo thermal havoc unit He was delayed by a flat tire. I was notified about this as it would have put him later then expected. When Pat arrived he was pleasant and friendly. If I hadn’t known he had just changed a flat tire unexpectedly on the side of a busy road toward the end of his day, his demeanor would not have been noteworthy other than being a nice guy. Not sure I’d have had that much composure. Additionally he was thorough in his assessment and inspired confidence. Super nice guy. It matters ! Pat K., Joy S. 09/13/19 |
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Superb excellent professional. Dimos was technician he was amazing so knowledgeable. Respectful of our home wore shoe guards to preserve carpet. He was efficient and assessed all of our A/C units and our heating unit. additionally, he explained all of his findings in a clear and patient manner. We were in receipt of prompt electronic estimates almost immediately upon his departure. This was a great experience overall. ZDimos T. 09/13/19 |
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We were very impressed by the professionalism of both the office staff and the install crew! They went above and beyond during the inspection/ quote process then again during the actual install. The two men that installed the unit were very kind and courteous, respectful of our house and time in addition to cleaning up (with a vacuum!!) after each step of installation and at the end of each day before they left. The install crew communicated goals for the day prior to starting and what was completed prior to leaving. Thank you for making the process seamless and sending in a crew we trusted in our home. HIGHLY, HIGHLY recommend Unique Indoor for their knowledge, professionalism, customer service, communication and the quality of product installed. They truly set the bar compared to other companies we have used locally that have put a bandaid on our problems, not actually identified and fixed the root of the issue!! THANK YOU!! Mike F., Edward B. 09/13/19 |
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Technicians were professional and neat. Beshoy A., Joy S. 09/12/19 |
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Super work! Juan R., Mike F., Jacques L. 09/12/19 |
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Courteous, professional, extremely competent; that describes my every interaction with Unique both in scheduling and in the work they execute. Chris M. 09/12/19 |
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George was very knowledgeable and extremely professional during his maintenance visit and I would highly recommend George as a quite competent technician Kim M., George M. 09/11/19 |
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All, A minor, non critical cleanup item needed some followup and Mike coordinated a quick visit with Kevin to remedy the situation. Absolutely great customer service and I highly recommend working with Unique as all of the team members on my week long installation were on time, professional, cleanly, and wonderful to work with. ZKevin N., Mike F. 09/09/19 |
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Kevin is personable, courteous and knowledgeable, typical of the Unique techs. ZKevin N., Mike F. 09/07/19 |
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This is my second install with Unique Indoor Comfort. Mike Pagnattoli came out to measure and advise, and write up the project. And the actual install was completed by two very professional and capable techs, Troung and Mansour. They arrived on time, went straight to work, cleaned up as they went along. Very little disruption and a very neat and custom install. Troung demonstrated the remote and the unit's functions. I continue to be a Unique supporter and recommend the service to friends and family who are considering this type of project. I had the Mitsubishi split air conditioning units added (3rd floor) to my existing Mitsubishi system. The new units were MSZ-FH12 and MUZ-FH12. Mansour T., Trong C., Mike P. 09/07/19 |
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No Comment Kim M., Pat K. 09/06/19 |
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Unique indoor comfort did an outstanding job. The service technician, John, was very courteous but also willingly took the time to answer my questions. I recommend them strongly. John S. 09/06/19 |
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Prompt, helpful and pleasant. So far everyone I have worked with at Unique have been super nice. Mark D., Joy S. 09/06/19 |
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Very professional team. Keenly responsive, attentive to little details including cleanliness, friendly staff. Highly recommend Mariano F., Mike F., Estefano H., Wes R. 09/05/19 |
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Great service from Beshoy, extremely knowledgable and great rapport Kim M., Beshoy A. 09/05/19 |
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No brainer. If you're looking for HVAC support, Unique is professional, friendly and cost effective. I'm on their service plan. When our AC went out, they were out in less than 24 hours and had it fixed in 15 minutes. Covered under plan. Really...can't recommend their team enough. Mark D., Kyle R. 09/04/19 |
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When my AC unit died I needed to shop for a replacement unit and install. The staff at Unique Indoor Comfort were great from start to finish. They were prompt and professional and the new unit was installed and up and running quickly.
A big issue I had previously was not getting enough air to my 3rd floor. Mike P suggested that as part of the install they could add dampers to my vents and I could then customize the air flow. This worked amazingly well and I was extremely pleased! The top floor is now cooled much more effectively and the system as a whole is much improved. Thanks! Mike P. 09/02/19 |
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Ricky, Terrance, Wes and their teams were very professional, on time, cleaned up as they went , very helpful with questions and took care to keep doors and windows closed so my pets didn't escape. I highly recommend them for your installation. Mariano F., Mike F., Estefano H., Terrence B., Ricardo G. 08/31/19 |
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Always friendly when calling and Dennis was on time and very through. Dennis F. 08/31/19 |
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Chris was great. I tried to post this on Google and suddenly it took me back to last year's post.
HBB Kim M., Christian H. 08/30/19 |
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Chris M was my service tech and he called prior to arrival to let me know when to expect him and he was right on time ! Very polite and explained everything and did a full review of what was completed. He was never here before but is what I am used to from Unique. All of the interactions with their employees are always top notch. Will keep using them in the future !!! Chris M., Kyle R. 08/28/19 |
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Mark and Juan worked hard, were friendly, cleaned up. . .and the thing works. I'd be happy to see them again or recommend them. Mark B. 08/28/19 |
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Unique’s entire team was excellent. Alex, who led the install, truly couldn’t have been better. From problem solving to professionalism to how he took care of our house, Alex and his team were top notch. Thank you Alex! Alex A. 08/28/19 |
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Excellent service, quick turnaround on calls, and expert technicians Chris M., Kim M. 08/27/19 |
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When I called Unique, in a panic, Nikki was able to get me help within 24 hours. Dimos did a fabulous job of cleaning both of my heat pump units and replacing any necessary parts. All around, a great job!!! Many thanks. Nicki S., ZDimos T. 08/26/19 |
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Couldn't ask for better service.Any "glitches"quickly and competently resolved. Friendly informative installers. Cooling system works great too! George M., Jacques L. 08/26/19 |
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As always, your representative was friendly, efficient and professional. My only complaint is being asked to fill out this form. I am 89 years old, and the less I have to do with the computer, the better. George M., Joy S. 08/24/19 |
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As always, your representative was friendly, efficient and professional. My only complaint is being asked to fill out this form. I am 89 years old, and the less I have to do with the computer, the better. Kim M., Mark D. 08/24/19 |
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Excellent experience from consultation through the installation. Recently Terry came for routine service, did a great job of keeping me informed of what he was doing and why. Terry C., Joy S. 08/24/19 |
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Mike was more than excellent. Careful, informed, patient, knowledgeable and shared all that he did and was needed. He took the time and the system now works better than ever. Mike is a professional and clearly knows his trade! Mike V. 08/24/19 |
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From the beginning we have had great service. The installer crew worked efficiently throughout the morning and early afternoon to get the job done on a 3rd floor split A/C unit. Installation was a little difficult due to limited access to crawl space to put the circuit in to run the unit but that was handled very cleanly and with minimum disruption Jacques L. 08/23/19 |
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The whole experience with Unique Indoor Comfort was amazing. We had an entire new system and duct work installed and the 4 days Alex and Juan were here was great. They did their best to work around my wife and baby's schedule when they had to drill or spray paint, even let us know when they were taking their break so we could try and get the baby to nap during the quiet time. Not to mention their work looks incredible and they finished a full day ahead of schedule. Juan R., Alex A. 08/23/19 |
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Excellent experience from Pre-sales, scheduling, and installation! Bruce an Mariano did a top notch job. They left the job site clean each day and the system is up and running great. Mariano F., Mike F., Bruce S. 08/23/19 |
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We had a lingering problem after a new installation and thanks to Beshoy, who returned 3 times, he was able to get to the root of the problem. Now we have a trouble free AC system. Beshoy was willing to stay as long as necessary to fix the problem. He and Unique, demonstrated the best customer service I could ever hope for. THANKS BESHOY, YOU'RE THE BEST! Kim M., Beshoy A. 08/22/19 |
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no comment Kim M., George M. 08/21/19 |
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Excellent experience from Pre-sales, scheduling, and installation! Bruce an Mariano did a top notch job. They left the job site clean each day and the system is up and running great. Mariano F., Trong C. 08/20/19 |
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Great technician, same day service but repair was expensive Christian H. 08/20/19 |
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Mark and Abdul were awesome. Both were very friendly, on time and never stopped working. I am a Human Resources Director in Philadelphia-I would hire them both on the spot if the opportunity presented itself.Mark and Abdul represent customer service at its best (the way it used to be). Mark B. 08/20/19 |
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No Comment Moncrief., Beshoy A. 08/20/19 |
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