780 5th Ave. , King of Prussia, PA 19406
Phone: (610) 825-4400
Website: www.uniqueheatingandcooling.com/
Phone: (610) 825-4400
Website: www.uniqueheatingandcooling.com/
Unique Indoor Comfort - Our Reviews
Overall Rating
(2098 Reviews)
(462 Reviews)
(505 Reviews)
(855 Reviews)
(228 Reviews)
(48 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Unique Indoor Comfort has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Jacques and Edward arrived on time and word faceful until quoting time. They answered question and explain in detail. When the job was complete they tested the heating and cooling system to check for performance. The staff presence would walk throughout and had an opportunity to ask question. Also operation of equipment was explain. I will happily refer their service to other. Edward B., Jacques L. 02/24/20 |
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We have a service plan through Unique. Xavier came out for our yearly maintenance. Prompt, professional, and friendly. Serviced our boiler quickly.
We have a service plan through Unique. Our heat went down and they were out within an hour to fix the problem. Pat was great. Explained everything to me as he replaced the part. Xavier J. 02/23/20 |
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We have a service plan through Unique. Xavier came out for our yearly maintenance. Prompt, professional, and friendly. Serviced our boiler quickly.
We have a service plan through Unique. Our heat went down and they were out within an hour to fix the problem. Pat was great. Explained everything to me as he replaced the part. Pat K. 02/23/20 |
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no comment Pat K., Joy S. 02/22/20 |
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Taz and his team were very professional, competent, skilled, friendly and cooperative. We are very happy and satisfied with their work and highly recommend. Sam G., Sam J., Mike F., Taz S. 02/22/20 |
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they sold products that they could not service. they're techs have no understanding of wifi and internet yet they sold me wifi capable technology on the mini split but no one can figure it out. not reassuring to have the tech in your office for 2 hours grumbling and not understanding how wifi and routers work. John M., Kim M. 02/22/20 |
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The entire team of Unique Indoor Comfort was fantastic. Mike P spent a lot of time with us over several months to ensure we were choosing the right option for our home and following up with us on answers to our questions. He was great! The install team of Taz, Sam, Gino and several others were wonderful! They worked tirelessly to ensure everything was done correctly and more importantly, we have heat and hot water! They reviewed everything with us too! Very polite, kind and professional. I would highly recommend them all! Thank you!
We have also had Dennis and Mike out to help install another part to our new boiler. They were very knowledgable, friendly, and patient. They listened to our questions and concerns, and addressed them appropriately. Thank you UIC! Mike V. 02/21/20 |
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NOTE this may be a duplicate review. I attempted to post on Google but it didn't seem that it was posted so I am posting to this site to assure my review is received. I called Unique and spoke to Kyle a little after 11 AM on Thurs 20 Feb. He informed me of the $99 cost for a tech to come to the house to check out the heating and that the tech would be out within 2 hrs. I received a call from the tech, Chris M indicating when he was 25 mins away. He arrived ~ 12:20. Starting with the thermostat, then to the heater itself, Chris answered all of my questions while performing the service. Upon completion of the job, he gave me a verbal summary of the service provided. I had a working heater within 1/2 hr. I appreciated both Kyle and Chris's customer service attitude. Giving me the price up front, and providing the service within the estimated time and getting an update from the tech when he was on the way. This kind of customer service can unfortunately be rare. Chris M., Kyle R. 02/20/20 |
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We had a great experience from start to finish. Ricky and his crew were on time every morning and did great work in the time frame that they said they would. They were respectful, cleaned up their mess at the end of each day, and were really good about communicating what needed to happen and what was expected of me. I would definitely recommend them. Mike F., Ricardo G. 02/18/20 |
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This was a unusual and tough problem to diagnose. Joe did a great job narrowing in on the problem.Next time we have a problem I will ask for Joe. Joe G. 02/18/20 |
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This company really has it together when it comes to providing exceptional customer service. They are clean when in the home, inspect properly, and provide peace of mind with their service plan. Really happy to do business with them. John S., Kim M. 02/17/20 |
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Ryan was on time and very helpful.
He was friendly and neat.
We felt very comfortable with him and highly recommend him.
Like Ryan F., Joy S. 02/16/20 |
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no comment Joe G. 02/16/20 |
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Curt was very helpful in giving me an estimate, helping me figure out which equipment to install, and prompt to answer all my questions. On the day of installation, Jacques and Edward arrived on time, were careful with keeping the rest of my house clean and mess free, and the installation went much faster than I expected. It was a great experience overall. Mike F., Edward B., Jacques L. 02/15/20 |
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JOHN S WAS PROFESSIONAL, COURTEOUS AND ON TIME. WOULD RECOMMEND THIS COMPANY TO ALL. ALL TECHNICIANS HAVE BEEN REALLY PREPARED, KNOW THEIR JOBS AND DO A PROFESSIONAL JOB. I AM A SATISFIED CUSTOMER. HAVE ALREADY RECOMMENDED TO FAMILY ,MEMBERS. THANK YOUSE John S. 02/14/20 |
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Did a wonderful, neat job. We are pleased. John S. 02/14/20 |
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I had Curt come out for an HVAC estimate. He was punctual, polite, and friendly. Curt K., Kyle R. 02/14/20 |
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I had ductless minisplits installed in my Philadelphia rowhome. They can get pretty tricky, but Alex and Juan were great and did everything as I wanted it. They were timely, did it in the allotted time. They cleaned up after themselves, the final day it was like they were never here, except I had new ductless minisplits. Alex A. 02/13/20 |
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Jacques and Same G were great. Courteous and helpful at all times. They answered all my questions and kept me informed of everything that was happening. They even went above and beyond by helping to create a makeshift heating duct under my cabinets to help the heat get out into the kitchen - this was not part of their scheduled job. Also, because they installed everything properly, they noticed as they were about to finish that my condensate pump was not working and replaced it before they left. If they hadn’t noticed the issue, I would’ve had water in my basement. I’ve already recommended Unique to my neighbor. Many thanks to Jacques, Same G and Unique for making replacing my furnace so easy Jacques L. 02/12/20 |
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Jacques and Same G were great. Courteous and helpful at all times. They answered all my questions and kept me informed of everything that was happening. They even went above and beyond by helping to create a makeshift heating duct under my cabinets to help the heat get out into the kitchen - this was not part of their scheduled job. Also, because they installed everything properly, they noticed as they were about to finish that my condensate pump was not working and replaced it before they left. If they hadn’t noticed the issue, I would’ve had water in my basement. I’ve already recommended Unique to my neighbor. Many thanks to Jacques, Same G and Unique for making replacing my furnace so easy! Sam G., Mike F., Jacques L. 02/12/20 |
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Tee arrived promptly, explained what he needed to do, and resolved our problem. He also had some suggestions for improvements we could make. He was a pleasure to work with. Tee D. 02/12/20 |
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The entire team of Unique Indoor Comfort was fantastic. Mike P spent a lot of time with us over several months to ensure we were choosing the right option for our home and following up with us on answers to our questions. He was great! The install team of Taz, Sam, Gino and several others were wonderful! They worked tirelessly to ensure everything was done correctly and more importantly, we have heat and hot water! They reviewed everything with us too! Very polite, kind and professional. I would highly recommend them all! Thank you! Gino D., Sam J., Mike F., Taz S. 02/11/20 |
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no comment Kim M., George M. 02/11/20 |
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Our heater wasn’t working and John M came out same day to service the heater. He was an excellent technician. He was very thorough, showed me the problem and was able to fix it for a reasonable cost. He gave me some recommendations for future service of the unit and didn’t try to pressure sell me. That’s extremely important to me as a competing company did that with our air conditioning. We will definitely use unique indoor comfort again. I think we will always request John M. Lots of knowledge there! John M. 02/10/20 |
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I have been very happy with the response I have had from the people at Unique. They have been very courteous and it has been a pleasure working with them. I am hopeful that the installation goes as smoothly as the initial contact and estimate. Paul B., Kyle R. 02/10/20 |
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From estimate to install... a truly awesome expereince in all respects. Highest level of professionalism and quality throughout. That's why I've remained a customer for almost 7 years.. Gino D., Kim M., Edward B. 02/10/20 |
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no comment Mike F., Edward B., Jacques L. 02/08/20 |
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Good customer service, ease of scheduling, reminder calls, and excellent service are all very appreciated! Ryan F., Kim M. 02/07/20 |
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Just had a new system installed. Installers Trong and Tan were very professional and considerate while working in our home. They showed up as scheduled each day, were very careful not to make or leave a mess, communicated with us regarding what they were doing at all times. We are extremely pleased with Unique and will strongly recommend your company to friends and neighbors. Tan P., Mike F., Trong C. 02/07/20 |
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Unique Indoor Comfort replaced our water heater. Two installers came, both were very respectful and professional. They worked hard to remove our old water heater and also had to remove our radiant heating system that was blocking the water heater. They laid tarps down and wore booties over their shoes to protect our floors. Install was smooth and they left the boiler room immaculate. The water heater looks great, and they explained the valves and temperature adjuster. We decided not to reconnect the radiant heat, but all the tubes associated with it were sealed and neatly placed off the side if we ever decide to reconnect them in the future. They swept the boiler room floor and left it looking much nicer than it was before. We have been using Unique Indoor Comfort for years now and will continue to be call them for all our heating/cooling needs. Juan R. 02/06/20 |
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Frank has come a few times. He is has a good grasp of the fairly complex on-demand systems, answers all my questions and is always helpful. Kyle is solid and has helped a number of times to coordinate service.
Occasionally people make mistakes ... it's not necessarily about who always does a good job, but who is willing to correct it when they make a mistake. This time around Unique sent a technician to do a system flush and he flushed the wrong side, but unlike most companies these days, Unique came back and did what they need to with no problems.
Joy is fantastic. She makes everything work. Without her unique would not be the same. This is a company I feel is honest and dedicated to doing the right thing. Mike, the technician, is very knowledgeable, professional, and so nice to deal with, and Carmine very polite and pleasant. I remember when I used to try to find someone who could do the work for cheaper, but it just isn't worth it. You get what you pay for. Unique gets high recommendations. Joy S., Mike V. 02/06/20 |
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These guys did a great job start to finish, were super professional with great customer service. Highly recommend them!! Sam G., Sam J., Mike F., Taz S. 02/05/20 |
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no comment Mark D. 02/05/20 |
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no comment Kim M., Pat K. 02/05/20 |
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Very knowledgeable and polite. Gave a two hour window with a phone call a half hour before arrival. Beshoy A. 02/04/20 |
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Unique replaced our old, broken heater with a new one within 24 hours. Very easy and professional to work with. Highly recommended. Mike F., Edward B., Estefano H. 01/31/20 |
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Alex and Juan did a great job installing our Mitsubushi mini split heating and cooling unit. Very professional looking installation. Left the rooms clean and as they were before they started. Very careful to cover the floor and furniture. Courteous and friendly - great to work with. Would definitely recommend Unique Indoor Comfort to others and if they would get Alex and Juan as their installers, they should be entirely satisfied. Juan R., Alex A. 01/31/20 |
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Our heat wasn’t working on a Sunday—thank goodness we have the service plan (sidenote: I am usually anti-service plans but I am so glad we have it...it has paid for itself 10 fold!) The technician diagnosed the problem but unfortunately needed a part. They were able to get it on Monday and sent out Beshoy to install. After installation, Beshoy found that there was still an issue and after some investigation discovered SQUIRRELS had decided to bury all their nuts and sticks in our heat exhaust...they pushed it so far in the tube it was inside the house. They had to cut pipes, dig out gross squirrel stuff and never complained. Andddd all covered under the service plan Beshoy A., Joy S. 01/29/20 |
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Tas and Sam are great. Professional, knowledgeable, quick. Sam J., Mike F., Taz S. 01/29/20 |
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Very profession and courteous staff. Both Jacques and Edward did excellent job and kept us in loop on what they were working on. Also they made sure that place was clean when they left. Jacques L. 01/28/20 |
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I was totally satisfied with everything the Unique team did and how they interacted with me while they were here. Their remarks and actions were informative and effective. Dennis F., Joy S. 01/28/20 |
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These guys are the best! They always come out quickly when we need something. Fix our problem quickly, including installing a new system when ours became unsafe the next day! The staff is very friendly and helpful. The technicians are courteous and polite and knowledgeable, and go above and beyond every time. Kim M., Xavier J. 01/27/20 |
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Excellent service, intelligent, knowledgeable, polite and efficient!
Very pleased with Dylan!
He made me feel very comfortable explaining what he did and why. I feel very well served and would recommend Dylan most certainly. THANK YOU Dylan!
A special thanks to all the Lads and especially Debra my Scottish Lass for the hospitality and kindness shown when I visited your fine premises! I was blown away by the facility, the people, professionalism and overall organization, WELL DONE!
Best ever,
Walter Elliott Kim M., Dylan J. 01/26/20 |
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Excellent and courteous service; we have been working with them since 2000. Chris M., Kim M. 01/26/20 |
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no comment Ryan F., Kim M. 01/25/20 |
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We had a great experience with Unique. Tan P., Mike F., Trong C. 01/25/20 |
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awesome company and great technicians system installed two years ago and the company representative they sent to problem solve our concern was like visiting with an old friend; personable, respectful, comprehensive and thorough! Susan O., Christian H. 01/24/20 |
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Very glad that the company contacts me to let me know when my annual service should be scheduled, as I am likely to forget. Xavier was extremely thorough doing his job. Discovered something that needed attention and took care of it. Xavier J. 01/24/20 |
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Extremely happy with Unique Indoor Comfort. Always on time, always communicate everything to me with follow ups. I have the service plan, and they called ME to schedule it! Awesome service with VERY nice and knowledgeable people! Kim M., George M. 01/24/20 |
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The company called us when maintenance qas due and were very flexible about setting up a time. The tech, John S, was friendly, efficient, and polite. He arrived a few minutes early, but was happy to wait for our appointment time.
We are happy with the product we purchased - Mitsubishi Mini-Splits. The proce seemed within standard range.
All in all, very satisfied. John S. 01/24/20 |
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