MacFarlane Energy - Our Reviews
Overall Rating
(1083 Reviews)
(89 Reviews)
(360 Reviews)
(191 Reviews)
(2 Reviews)
(225 Reviews)
(88 Reviews)
(20 Reviews)
(107 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period MacFarlane Energy has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
|
Always great service. Very knowledgeable. Rob M., Joel F. 03/27/16 |
|
|
|
|
|
I was just starting the process of updating my Central Air System. MacFarlane install team was great in answering any questions I had and made sure I knew all the options. The technicians that came out to perform the install were professional and courteous. I will be calling MacFarlane again for any service. MacFarlane Energy Team. 03/26/16 |
|
|
|
|
|
MacFarlane installed my furnace and a/c last week. I was very impressed with their salesman and installation people. It was a pleasure to do business with them and their workers Al and Jason were very courteous.
Thanks highly recommended. MacFarlane Energy Team. 03/26/16 |
|
|
|
|
|
MacFarlane always responds quickly and fixes the problem the first time. Highly recommended. David C., Joel F. 03/26/16 |
|
|
|
|
|
As a long time MacFarlane customer, I have come to rely on the expertise, reliability and high quality services they provide. Recent annual tune-up by service tech David C. was no exception, friendly and knowledgeable with helpful tips, a pleasure to deal with, as was Nancy in the office. Thank you MacFarlane! David C., Nancy N. 03/25/16 |
|
|
|
|
|
I had called MacFarlane Energy for a new installation at my home. MacFarlane was very prompt in getting back to me and setting up an time to come out to complete the install was very easy. The techs that came to my home were very knowledgeable and courtesy. They did a great job installing my new system. MacFarlane Energy Team. 03/25/16 |
|
|
|
|
|
Great service, highly recommend. Frank C., Joel F. 03/25/16 |
|
|
|
|
|
Always great service. Very knowledgeable. Rob M., Joel F. 03/25/16 |
|
|
|
|
|
Dennis C. was at my house on 3/25/16 to perform the yearly tune up on my oil heat system. I have had an excellent relationship with MacFarlane for years (~15 ) and Dennis C. continued that relationship. I also use them for my rental condo.- Dave Dennis C. 03/25/16 |
|
|
|
|
|
The MacFarlane team is very efficient, professional and friendly. Rob did an extensive tune-up, was patient explaining things to my daughter and I. Rob M., Joel F. 03/25/16 |
|
|
|
|
|
The service was very good. The scheduling was easy and an appointment was available when I needed it. The technician was on time, polite, and able to answer all my questions. Mark D., Nancy N. 03/25/16 |
|
|
|
|
|
Mike is reliable and extremely helpful and kind! Mike M. 03/25/16 |
|
|
|
|
|
Wayne was awesome - friendly, knowledgeable, thorough and worked quickly and efficiently! Wayne S., Joel F. 03/24/16 |
|
|
|
|
|
I am satisfied with MacFarlane Energy's service. Great job Mike M. Thanks! Mike M. 03/24/16 |
|
|
|
|
|
***** * was here this week for an annual tune up. He did a great job and solved a multi-year problem with a small adjustment. David C. 03/23/16 |
|
|
|
|
|
Mark D. was the service Rep whom did the annual service cleaning. Very personable man with a great sense of humor. He was very efficient, deliberate and explained how the efficiency of my burner was and answered questions I had asked. It was somewhat educational. Mark D., Joel F. 03/23/16 |
|
|
|
|
|
Awesome. Switched from Devany to these guys and was the best decision I ever made. Mike did service on my furnace today. Punctual (which is a huge plus), friendly and informative. Don't look anywhere else...just go with these guys, you won't regret it. Mike M. 03/23/16 |
|
|
|
|
|
Great emergency service; prompt and courteous next day maintenance and checkup David C., Joel F. 03/23/16 |
|
|
|
|
|
Review which James R. Rice, 56 Fenno Street, Cambridge, MA 02138, attempted to submit to Better Business Bureau site on 22 March 2016: Darren C. of MacFarlane Energy, who arrived with his son (a MacFarlane employee in training, I think), did what so far seems to be a superb job in addressing a problem with my steam heating system, installed by MacFarlane in Nov 2014. That showed up as loud banging noises from the pipes (as the heating cycle began), and also caused a filthy oily liquid to be spurted out from some of the radiator valves, marring nearby walls, floors and household items. The problems developed, I think, because the MacFarlane personnel who installed the new system cautioned me to not add water to the system (hence not to bleed water off), but failed to adequately drain the pipes and remove a scum of oily liquid in them from the previous heating system. Darren C. did drain that oily liquid, at least as much as possible by bleeding fluid from the unit, and that seems to have made a great difference. Time will tell but, tentatively, it seems that Darren's approach, rooted in thoughtful basic thinking about the heating system, has resolved or at least significantly reduced the problem. He and his son are also very polite and pleasant people to deal with. Additional note for MacFarlane Energy officers: That excellent work of Darren C. recognized, I do now suspect that we have had more than a year of difficulty with the system (e.g., unpleasantly loud banging noises, filthy fluid sprayed from valves and marring walls, floors, and household items nearby, uneven heating) because the MacFarlane personnel in charge of the initial installation (1) failed to adequately drain the pipes and remove a scum of oily liquid in them from the previous heating system, and (2) gave me such overstated and imprecise advice about adding water to the system (including the statement that any such adding would invalidate the warranty for some systems) that I didn't dare drain off the obviously filthy water on my own Darren C. 03/22/16 |
|
|
|
|
|
****** ** of MacFarlane Energy, who arrived with his son (a MacFarlane employee in training, I think), did what so far seems to be a superb job in addressing a problem with my steam heating system, installed by MacFarlane in Nov 2014. That showed up as loud banging noises from the pipes (as the heating cycle began), and also caused a filthy oily liquid to be spurted out from some of the radiator valves, marring nearby walls, floors and household items. The problems developed, I think, because the MacFarlane personnel who installed the new system cautioned me to not add water to the system (hence not to bleed water off), but failed to adequately drain the pipes and remove a scum of oily liquid in them from the previous heating system. ****** ** did drain that oily liquid, at least as much as possible by bleeding fluid from the unit, and that seems to have made a great difference. Time will tell but, tentatively, it seems that ******** approach, rooted in thoughtful basic thinking about the heating system, has resolved or at least significantly reduced the problem. He and his son are also very polite and pleasant people to deal with. Darren C., Nancy N. 03/22/16 |
|
|
|
|
|
As always great service. I have recommended MacFarlane to all of my neighbors. Frank C., Joel F. 03/21/16 |
|
|
|
|
|
Was initially upset at the leak from our oil tank caused by MacFarlane's serviceman improperly changing a filter. However, I appreciated the response in addressing my customer complaints to clean up the large oil spill staining my basement. 03/18/16 |
|
|
|
|
|
Clearly, above the rest! Professional staff as well as exceptional services. I've been a loyal customer and am happy that this is continuing. You'll never be sorry with this company. Mark D., Joel F. 03/18/16 |
|
|
|
|
|
MacFarlane Energy always respond promptly to any problem I have, and send competent and friendly technicians who solve the problem Dennis C., Joel F. 03/18/16 |
|
|
|
|
|
I closed on a condo and called MacFarlane the next day to fix the furnace. Within a couple hours they had David out and he immediately solved the problem and then went above and beyond to do maintenance. Great guy who was helpful and respectful. Definite recommendation! David C., Joel F. 03/17/16 |
|
|
|
|
|
Service was provided promptly and professionally. Dennis C., Joel F. 03/17/16 |
|
|
|
|
|
***** ** was very pleasant when he came to service my heating system. David C. 03/17/16 |
|
|
|
|
|
Mr. Mike M. arrived on time, he introduced himself and explained his plan & routine. I left him w/ confidence. As he was working, Mike called me to the basement for education & information, which I appreciated. He finished, cleaned the area, lights out, door closed, called up that he was on his way. I was comfortable during his work visit. Thank you to MacFarlane for supporting its capable Staff. EC Mike M. 03/16/16 |
|
|
|
|
|
Darren did a good job in finding out what was wrong, working with me to correct it and climbing five flights of stairs to make sure our radiators, etc. were bled properly. Darren C., Nancy N. 03/16/16 |
|
|
|
|
|
I shopped around and picked the best company that I have ever used to do work in my house. MacFarlane Energy Team. 03/16/16 |
|
|
|
|
|
A technician from MacFarlane Energy repaired a problem for me. He explained just what was being done. Very professional, courteous and kind. His name was Dennis C. MacFarlane has very thoughtful employess. It is my pleasure having them has my provider of oil. Thank you Dennis C. 03/16/16 |
|
|
|
|
|
our service tech Dan was a pleasure to work with. He was clean and professional. Daniel D., Nancy N. 03/16/16 |
|
|
|
|
|
MacFarlane Energy is great. Customer Service is awesome on the phone, in person and online. They are reliable, friendly and fair. David C., Nancy N. 03/16/16 |
|
|
|
|
|
Great service! On time, knowledgeable, professional. highly recommend. Mike M. 03/16/16 |
|
|
|
|
|
Your employee was doing maintenance on our oil tank and furnace. He incorrectly replaced the filter. His shoddy work was acknowledged by a follow up visit by a second MacFarlanr employee who came to assess and fix the problem. As a result of your poor work, I know have a 2 ft by 2ft oil stain in my basement that I cannot remove. This was caused by your employee who did not properly replace the filter thereby causing an oil leak that was not discovered until 6 days later. The second MacFarlane employee who came to fix the original leak diasgnosed and fixed the filter issue but there was no offer to clean the oil stain. The entire situation was quite frustrating and disappointing given that it was your company that created the problem during routine maintenance. 03/15/16 |
|
|
|
|
|
MacFarlane Energy has always sent competent service personnel. This time, in addition to an annual service call there were question rais d by a recent home inspection. Darren C. Listened attentively and addressed all questions with care, examining all areas involved. He also noted a couple of the heating systems components that were not working at capacity and replaced them in addition to providing the most thorough cleaning and inspection. What a pleasant, competent professional! Darren C. 03/15/16 |
|
|
|
|
|
Great experience. The heat on our second floor stopped working overnight. I called MacFarlane -- with whom we have a service agreement for our heating systems -- at 8:30am, and a knowledgeable service tech (Rob M.) was at our house an hour later. Rob quickly diagnosed and resolved the problem, even replacing a valve that may have been the cause as a preventive measure for the future.
In addition to being very skilled, Rob was also friendly and professional -- a pleasure to have in our home. All in all, this experience is a perfect example of why it's a good idea to have a service arrangement with a service-oriented, professional firm like MacFarlane. Rob M., Joel F. 03/15/16 |
|
|
|
|
|
My wife and I have been MacFarlane customers since September 1972. The high standard of customer service we first experience with the late Peter MacFarlane right to Rich L has been of superior quality. We have never been disappointed. The expert knowledge of the entire team has always impressed us. I would give them highest marks and recommend them to others without equivocation.. I do not believe you can find a more friendly, competent and trustworthy company than MacFarlane Energy. Rich L. is a perfect representative of the competency of the company. Having MacFarlane Energy on out team has made home ownership much less stressful over these many years. Thank-you! Rich L. 03/15/16 |
|
|
|
|
|
Mike M. is the best! We have been very satisfied with MacFarlane Energy.
I would give Mike 20 stars! Mike M. 03/15/16 |
|
|
|
|
|
Very good & professional. Showed a problem & gave me information about the follow/up steps Mark D., Joel F. 03/13/16 |
|
|
|
|
|
All of your crew has been excellent. From the installation of my new Boiler to the installation of my split ductless unit. Very responsive to the minor problems I had.....this is the reason I come to you for all my Heating/AC needs.
thanks! Wayne S. 03/13/16 |
|
|
|
|
|
We have had MacFarlane Energy for a while and they are so reliable. They are serving Massachusetts residents with heating oil delivery and service. The staff have been a great experience -knowledgeable, professional and helpful. We are always very pleasant with their service in between maintenance and call in for service. I would highly recommend MacFarlane Energy . They are owned and operated company, offering heating oil delivery, furnace and air conditioning installation and maintenance services. David C. 03/09/16 |
|
|
|
|
|
As usual, MacFarlane did excellent work Mike M., Joel F. 03/09/16 |
|
|
|
|
|
I found the technician friendly and efficient. He worked diligently and left the area where he worked neat and clean. Tony C., Nancy N. 03/06/16 |
|
|
|
|
|
I had a leak on Friday March 4th from my hot water tank. I called McFarland energy and they came down right away.
I got a new stainless steel hot water heater, they did a professional job,and I was happy that they stopped my old heater from flooding my basement.
Anyway I am happy with your company's service.
Irene and stephen grolnic Frank C., Joel F. 03/05/16 |
|
|
|
|
|
Mike M. from MacFarlane Energy visited our house a couple days ago and was very helpful. He inspected our oil furnace, and fixed a broken fan belt. He also gave us useful information about the possibility of switching from oil to natural gas. Thanks Mike. Mike M. 03/05/16 |
|
|
|
|
|
Allen did a good job installing two thermostats and checking they worked ok. . The only slight glitch was some confusion about setting up the account, but he took care of it.
- I really like the Building 36 thermostats Allen S., Rebecca S. 03/05/16 |
|
|
|
|
|
Would recommend to friends.....very thorough servicing the oil burner Rich L. 03/04/16 |
|
|
|
|
|
The person doing the boiler was very professional and easy to talk to. Daniel D., Nancy N. 03/04/16 |
|
|
|
|
|
Previously completed the review. Joel F. 03/04/16 |
|
|
|
No affiliation exists between ReviewBuzz and any of the review site organizations
or systems listed on this page.