MacFarlane Energy - Our Reviews
Overall Rating
(1083 Reviews)
(89 Reviews)
(360 Reviews)
(191 Reviews)
(2 Reviews)
(225 Reviews)
(88 Reviews)
(20 Reviews)
(107 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period MacFarlane Energy has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Rich L. arrived within an hour of my call requesting service on our oil burner. He was knowledgeable, thorough, and informative. The job required rebuilding of the burner and a complete cleaning of the boiler, whiich took over three hours. I could not be more pleased with the quality of the service. Rich L. 01/07/16 |
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Called in am that heating zone was out and was told someone would be here between noon and 2:00. At @ 12:15 Mike M. showed up, flushed zone to make sure there was no air in the line and then replaced zone valve. Problem fixed zone working again. While he was here he spent time explaining to me how to flush air out of the different zones and gave me an overview of how the Zone valves were activated. He did an excellent job. Mike M. 01/07/16 |
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Outstanding in all respects; professionalism, friendly, courteous service, completely trustworthy. A+++ Most highly recommended!!!!! 01/05/16 |
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Very prompt service! Mark D. 01/05/16 |
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The technician, Mark D, is an incredible technician! Not only was he personable and professinal, but my 4 year old daughter who was extremely interested in what he was doing, LOVED him! As he was fixing our heat, he sat and showed her exactly what he was doing. He is such an asset to their team! Mark D. 01/05/16 |
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Came home Sunday night to no heat on the first floor of our home. Called the dispatcher/answering service and was promptly called back by Darren C. We discussed issue and decided to not wait for Monday morning. He was here within 30 minutes, replaced the circulator and we had our heat back within another 30 minutes. He was very polite and explained clearly what he was doing. Great job! Darren C. 01/04/16 |
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I have not had a regular oil company for a few years and I am very happy I choose MacFarlane to service my heating needs. Very prompt and professional! 01/04/16 |
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**** was very efficient in his work. He was helpful with the questions I had about my heating system, and it is in perfect working order. Thank You ***** Mark D., Mark D. 01/03/16 |
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I am a new customer of MacFarlane Energy and before their first oil delivery they wanted to check out my heating plant. Will P came to my house, very professional and checked out the system, cleaned and tuned my boiler and a couple of days later I received my first oil delivery. I am Very happy with MacFarlane Energy's service and highly recommend them as a service and oil provider. William P. 01/03/16 |
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The whole experience from beginning to end was just perfect in view of the fact that the heat went out on a cold Sunday night. I would recommend Macfarlane very highly. 01/01/16 |
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Very prompt service and Mike M was quick to identify the problem and solve it. Thank you Mike! 12/30/15 |
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Prompt service by MacFarlane for my heat emergency. Mike M quickly diagnosed and solved the problem. Great job Mike! Mike M. 12/30/15 |
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Wayne did an excellent job in getting my heat up and running. He even made sure I had heat while waiting for the part to arrive. I was so appreciative and warm and comfy. Wayne S. 12/30/15 |
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Mark provided great service and was very friendly. 12/29/15 |
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He provided great service and was very friendly . Although the work took a couple of hrs, Mark handle it with professionalism. Left the area clean and the the job was well done. Thank you Mark. Mark D. 12/29/15 |
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called MacFarlane Energy and reported a heating zone out at our house. gave me a time between 12;00-2:00. Serviceman (**** **) showed up at 12:30 and checked system and purged zone for air to see if that was the problem. it was not the problem - checked the zone valve and that was not working properly - replaced it and everything worked fine. While he was here he gave me a very nice tutorial on how the system operated and showed me how to purge the system for air in the future. Darren C. 12/28/15 |
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We just had our yearly tune up done by **** and he was wonderful. He was very polite and left the area clean. Mark D., Mark D. 12/28/15 |
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We have been extremely pleased with our MacFarlane service so far! We moved into a house that had zero oil in the tank. MacFarlane was extremely friendly on the phone and made a quick trip out to fill our tank for us. Rich serviced our tank for us and showed up EXACTLY on time and did his job efficiently. Their service is unbeatable! Rich L. 12/28/15 |
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Mike M. Was excellent. I went into this reviewbuzz website thinking that this survey would be what I would see. I didn't expect to be led to the Yelp site, but posted a review regardless. I would've appreciated knowing I'd be expected to write a Yelp review, because I like to be thoughtful with what I post online, not write one when I'm expecting something like this instead. 12/26/15 |
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Dennis C was prompt. Fix my boiler problem in no time. Dennis was very courteous and polite. and kept the place clean. Overall I am very satisfied with the service I am getting from MacFarlane Energy. Dennis C. 12/26/15 |
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We have been using MacFarlane for 10 years. Their service is always prompt, efficient, and helpful. Mike M. 12/24/15 |
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Thomas was awesome. Super friendly and informative. Knows his stuff. He has serviced our A/C more than once and we will definitely be using MacFarlane again. We have been a customer for years, and early on Vin Brown used to service us and he was awesome too. Thomas R. 12/24/15 |
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We have been long-time customers of MacFarlane Energy. They are outstanding in all aspects; professionalism, courtesy, service excellence and friendliness. In this modern world--the qualities of high-ethical standards and complete trustworthiness are rare and valuable traits--which must be cherished--and the entire MacFarlane Energy team exudes these. They will go out of their way to listen and then care for your particular needs. In fact, they are better than some families in this respect. We would like a special commendation to be given to one of their Service Pros, **** *. who came out to our home recently on a service call. **** was kind, understanding, super-friendly, and a consummate professional. He is a wonderful person-and a great credit to the MacFarlane Energy organization. We cannot rate MacFarlane Energy high enough, and we do recommend them very, very highly. Rich L. 12/24/15 |
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Great Service. Found out about MacFarlane through Val Pak coupons. Booking an appointment was easy. Mike inspected and cleaned the boiler. He was very respectful, courteous and knowledgable. He showed me where to locate the reset button on the burner which is helpful because if we suddenly have no heat or hot water I will freak out. Knowing the reset function gives me an action step that will help me calm down if that ever happens. Glad we're all set for winter now and the MacFarlane team is there to back us up!!! Mike M. 12/23/15 |
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Just became a customer recently. Been very professional so far. Mike M came to service our unit. He was very knowledgeable and helpful. He explained to me stuff in terms that I could understand easily. Mike M. 12/23/15 |
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Two gentlemen came from MacFarlane Oil to clean my furnace. they stayed about an hour, did a great job (I hope - can't tell until winter sets in) cleaned up and left. I would recommend them anytime. Darren C. 12/22/15 |
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Mike did a good job servicing my burner.He was courteous and on time for his appointment. Mike M. 12/22/15 |
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**** * was fantastic. Explained what he did and what he believed to be the problem. William P. 12/22/15 |
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***** ** came to my house for a service call relating to a lack of hot water. Very friendly, knowledgeable, efficient, and neat. He solved the problem quickly. I wouldn't hesitate to have him come back to service my heating/hot water system. Highly recommended. Frank C. 12/21/15 |
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We are very happy with MacFarlane Energy. **** *. just serviced our furnace. He was courteous and gave us great advice. Mike M. 12/20/15 |
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Fantastic job by Dennis C and Mark D, the door fell off my furnace a very scary situation, they worked extremely hard to fix it, a very stressful day was calmed by the professionalism of Dennis. Dennis C., Mark D. 12/19/15 |
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Excellent and very informative experience with the service people at MacFarlane Energy. They arrived on time and they determined the problem that my old oil company stated would cost me hundreds of dollars just needed a clean up. Thank you! Frank C. 12/18/15 |
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**** has been servicing our home for many years. He is responsible, reliable, professional and kind and is great at what he does. Rich L. 12/18/15 |
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Came through in a pinch. Very polite and courteous and clean. Did a nice job. David C. 12/18/15 |
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Mike M did a great job--was on time. knowledgeable and courteous. Mike M. 12/17/15 |
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Rich was awesome. My heating system had not been serviced in 5 years and he got it back to new. He explained everything he needed to do. Great guy! 12/16/15 |
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Rich did an excellent job servicing my boilers and getting my heating system ready for the winter. Rich is a super nice guy. Rich L. 12/16/15 |
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Good price, communication, service, and product. Thank you. MacFarlane Energy Team. 12/16/15 |
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Very pleased with ***** Mike M. 12/15/15 |
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Just moved into a new home a few months back. I had always had gas but my new home had oil. Went into the basement, saw that I was running low on oil and called MacFarlane Energy immediately. They sent me over an easy online application, filled it out in 5 minutes, and had a technician ready to come out the next day. He (****) was professional, friendly, and informative and after my inspection, left me with enough oil to get me to the next scheduled delivery. Mark D. 12/14/15 |
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I already commended David Clifford on the website. We were so impressed with his kindness as well as the efficiency and expertise I have come to expect from MacFarlane.
Karen Andres & Aaron Cohen 12/12/15 |
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Darren was the only one that checked everything about my furnace. it's warm out so not sure if anything is amiss all the vents are cold but the reading says 75 Darren C. 12/11/15 |
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David Clifford is the kindest person. I am sure he does excellent and efficient work as well. I am mostly so touched by his kindness in our very difficult time.
It means the world to us, and we will post his note on our bulletin board.
Karen Andres David C. 12/11/15 |
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Extremely good, very efficient William P. 12/08/15 |
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Efficient & friendly service; very accessible. Have been using MacFarlane Energy for our heating needs for over 30 years. Roger D. 12/08/15 |
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This review is for Darren C. who has made several service calls for continual problems which my steam boiler and most recently an issue with my hot water heater. Darren is efficient, knowledgeable, and courteous. He is a terrific service technician and is a valuable asset to the MacFarlane team. Thank you Darren. Darren C. 12/08/15 |
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We recently had our furnace cleaned. The gentleman that did the work was excellent. He was very thorough, efficient and pleasant. Allen S. 12/07/15 |
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Thanks to MacFarlane, my wife and I now have a tuned up furnace in our new home! Our baseboard heaters were making a ton of noise in the middle of the night. Darren was extremely helpful and explained why it was happening. I highly recommend MacFarlane Energy! Darren C. 12/05/15 |
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The folks at MacFarlane are very accommodating and so pleasant. Their service is prompt and efficient. We wouldn't go anywhere else! Highly recommend MacFarlane Energy to everyone. Roger D. 12/05/15 |
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I appreciated the quick callback from Frank on the night my heating system went out and the prompt service call early the next morning to repair the problem. 12/05/15 |
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