MacFarlane Energy - Our Reviews
Overall Rating
(1083 Reviews)
(89 Reviews)
(360 Reviews)
(191 Reviews)
(2 Reviews)
(225 Reviews)
(88 Reviews)
(20 Reviews)
(107 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period MacFarlane Energy has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
|
Friendly, helpful service professional. Responded promptly to our problem, diagnosed the issue, and remedied the problem. Frank C. 12/04/15 |
|
|
|
|
|
MacFarlane Energy provides terrific customer service. The technicians are competent, thorough, and neat. MacFarlane offers budget plans that give interest on your payments. They respond quickly to service issues. Darren C. 12/04/15 |
|
|
|
|
|
Just purchased a new home with heating oil. This is the first time I have had an oilheat home so I of course did not think to sign up with a company. I called just before 5PM and they had a guy out within an hour to get me heat and oil. A Service Roger D. 12/04/15 |
|
|
|
|
|
Great job again today MacFarlane. Mike Murphy is a real pro and nice guy too. Thanks for sending him today. Mike M. 12/04/15 |
|
|
|
|
|
In response to first survey I gave a 1 star rating thinking 1 was the highest. My error - meant it to be a 5. 12/04/15 |
|
|
|
|
|
We've used McFarlane for our oil since we bought our house 4 years ago. I was drawn to their "no gimmick" approach with pricing. They are always pleasant, and their service has been consistent and highly responsive over the years. Frank C. 12/03/15 |
|
|
|
|
|
Excellent service from ***** on current technical issue. Not as happy with the overall MacFarlane handling (poor communication) of prior issues.. Frank C. 12/03/15 |
|
|
|
|
|
Dennis was both prompt and efficient. He explained why my heating system was doing what it was doing in an understandable manner. Issue resolved to my satisfaction. Dennis C. 12/03/15 |
|
|
|
|
|
Mike M. was excellent. He clearly had superior knowledge of heating systems, and explained every step he did, in easy to follow layman's terms. I will probably, specifically request him, next time around. Mike M. 12/01/15 |
|
|
|
|
|
**** ***** was excellent - helpful, kind, knowledgeable. I honestly doubted a recommendation he made for our oil furnace to improve its performance, and I was very wrong. He made the installation he recommended, and it is a night and day difference in how well it is working. Great job. Thanks so much! William P. 11/30/15 |
|
|
|
|
|
Main office was able to confirm a day and time for the service call right away. Darren is always prompt, thorough, respectful and patient when explaining things. Thanks! Darren C. 11/28/15 |
|
|
|
|
|
I really appreciated your quick response when I called.
And the price for the water heater was better than other companies I priced. 11/27/15 |
|
|
|
|
|
I was very happy with the work they did. 11/25/15 |
|
|
|
|
|
found and fixed the problem from your faulty installation of the new tank, hopefully st your expense.
did not check if the tank installation had also been hooked up to the generator properly. It had not been and I had to have the generator service people out to fix it at a cost of $150. you had turned off the flow to install the new tank and had not turned it back on 11/25/15 |
|
|
|
|
|
Great experience with MacFarlane Energy. Tom R. was fantastic - professional, knowledgable and efficient. We definitely got our moneys worth. Thomas R. 11/24/15 |
|
|
|
|
|
Tom R. was great - knowledgable, professional and efficient. I would definitely recommend MacFarlane to anyone looking for boiler maintenance help. 11/24/15 |
|
|
|
|
|
Macfarlane is a great company to have 11/21/15 |
|
|
|
|
|
all went well and service was very efficient 11/21/15 |
|
|
|
|
|
Great Job ! 11/20/15 |
|
|
|
|
|
Nate did a great job and solved my issue. Great job ! Daniel D. 11/19/15 |
|
|
|
|
|
Excellent Mark D. 11/19/15 |
|
|
|
|
|
Easy to deal with and have wonderful service team. Mike M double check everything before leaving. Mike M. 11/18/15 |
|
|
|
|
|
This is a tale of two services. The service worker did a fine job, as workers from this company have always. Professional and neat. I gave him a key to be able to complete the work - replacing a hot water heater. Overall the work went fine. However, it took two phone calls, a week apart to get MacFarlane to finally pick up the old water heater from my driveway, two weeks later. I kept asking for the key back at each phone call and I have not yet received it. If I don't get satisfaction on the next call, I may have to explain to MacFarlane that I need to rekey the door and send them the bill. They have been uncharacteristically non responsive on this, but I now need to make at least one more phone call. Darren C. 11/18/15 |
|
|
|
|
|
Service call was on a holiday and Dennis arrived quickly and even though he had a full work load was very thorough and did a great job 11/18/15 |
|
|
|
|
|
Frank did an excellent job of fixing my heating unit. He cleaned uo the equipment and tuned up the system. He aso took the time to teach ne how to restart the system, Thank you Frank! Frank C. 11/18/15 |
|
|
|
|
|
Rich was very kind, patient and professional. Thank you for your excellent service! Rich L. 11/18/15 |
|
|
|
|
|
recently our motor for boiler broke down at 10pm, and it was a cold, no hot water or heat. I call for service and within half an hour service guy got to my house look at it and find out that the motor was broken, he has no spare in his truck then make a couple call, surely he got a hold with another truck. He went out for 15 to 20 munutes, came back and fixed it. At first I thought he gonna say sorry have to come back tomorrow, but no same nite service. I cant ask for more and that what I call a great service, never the customer out cold. Thank you. Dennis C. 11/18/15 |
|
|
|
|
|
No one really was listening to the issue and so they told someone in the area to look at the problem. It was something he admitted he knew nothing about. I also had no idea when he was coming, he just showed up. He was very nice but said he'd let them know when he got back what the issue was. I never heard anything. Now that I've called Scott McFarlane, things will be taken care of. I would still recomend them.
11/17/15 |
|
|
|
|
|
Frank was very courteous, knowledgeable and a quality technician. He answered all the questions I had and did a top quality job. Thank you, Frank Frank C. 11/17/15 |
|
|
|
|
|
I was totally satisfied with all aspects of MacFarlane Energy service. My problem was taken care of in a very efficient manner. 11/17/15 |
|
|
|
|
|
Dennis did a great job servicing our system. He was thorough, explained in detail the issue and went above and beyond to make a quick repair. Dennis C. 11/17/15 |
|
|
|
|
|
Great job by service technician, Mark. Mark D. 11/17/15 |
|
|
|
|
|
MacFarlane Energy is the best oil company that I have ever done business with. The service tech that they sent to my home did an excellent job on my heating system and was very personable and professional. I know that whenever I call for service MacFarlane energy will respond in a timely way with expert help. Thank you for doing such a good job David. David C. 11/16/15 |
|
|
|
|
|
Frank with MacFarlane Oil is knowledgeable and efficient when doing the annual checkup on my Buderus oil furnace. I relay on his expertise to keep the equipment in excellent working order. Frank C. 11/15/15 |
|
|
|
|
|
Jay was very conscientious, capable,neat and instructive when installing my Mitsubishi wall AC unit. Jay D. 11/15/15 |
|
|
|
|
|
I have always found the staff of McFarlane Energy to be very friendly and professional. When my oil tank leaked recently and had to be replaced I was thorough taken care of, everything was done in a timely manner and I was kept informed along the way. I've been very satisfied also with my annual service and would like to thank everyone at McFalane Energy for their great service. 11/14/15 |
|
|
|
|
|
Mike did a fabulous job today. Very courteous and professional. I appreciate that he took the time to explain a few things to me briefly. Mike M. 11/13/15 |
|
|
|
|
|
We are very impressed with the response that we had from MacFarlane and Jason Stone. He was here much quicker than we expected him and he was very welcome. He worked quickly and efficiently and if and when we have a problem again, (hopefully never), we would welcome him with open arms. Jason S. 11/13/15 |
|
|
|
|
|
This is our first time to use MacFarlane and we"'re glad we did. Looking forward to a long history with the company 11/13/15 |
|
|
|
|
|
What could of been a very stressful experience was not the case at all. I was very well taken care of when my oil tank leaked and had to be replaced. MacFarlane Energy kept me fully informed and was very efficient and professional at replacing the tank. I would like to take this opportunity to say how pleased I am with my annual service which is always very thorough. Mark D. 11/12/15 |
|
|
|
|
|
We we"'re extremely happy with Will. Very pleasant, very thorough William P. 11/12/15 |
|
|
|
|
|
Although I have been quite pleased with your servicemen and office staff, I have not been at all happy with your "insulation" department. After 2 phone calls ( I initiated both) your rep, Mr. Denham, came (On time as promised)to evaluate for Mitsubishi/ Fujitsu heat pump/exchange system. After promising me a follow up estimate (after 2 calls from me) one never arrived. You can be sure I will look elsewhere if I decide to install for some other company. 11/12/15 |
|
|
|
|
|
I really enjoyed MacFarlane's quick response to my calls and their service is extremely good. Everyone at the office has been receptive and quite kind and professional to me I would recommend them to anyone at my place of employment and also to my family and friends. William P. 11/12/15 |
|
|
|
|
|
Very Happy with MacFarlane Energy. They were right-on with every aspect of the project. Equipment installation without a hitch. Would recommend them highly.... Wayne S. 11/12/15 |
|
|
|
|
|
Roger D (#84), is an excellent service professional. He is analytical and methodical in solving heating system problems . He avoids guess work that would result to unnecessary expensive repairs.....Roger is honest !. On top of all the above, ROGER D (#84 ) is friendly and always ready to share a good story . A good company like MacFarland is fortunate to have one Roger D . Roger D. 11/11/15 |
|
|
|
|
|
We have been customers for 20+ years and the last round of service was the worst. Everyone was pleasant, but our regular service maintenance visit resulted in a flooded basement casuing hundreds of dollars of damage and three follow-up visits from your technicians. But for our long history and generally good service over that period we would have changed providers. I don't believe you will want to use my comments for promotional materials. Steve Sadler, 81 Cedar Lane Westwood. 11/11/15 |
|
|
|
|
|
technician competent, polite, answered my questions and concerns. Work done satisfactorily and efficiently Daniel D. 11/11/15 |
|
|
|
|
|
Technician competent, helpful, answered my questions and concerns and addressed them. Very satisfied with the work done. Daniel D. 11/11/15 |
|
|
|
|
|
technician competent, polite, answered my questions and concerns. Work done satisfactorily and efficiently Daniel D. 11/11/15 |
|
|
|
|
|
I recently had MacFarlane Energy install a new HVAC system in my home which included heat pumps. The AC install was great, their guys were clean and respectful of my home and cleaned up each day. The worked great all summer and I even saw a decrease in my electric bill compared to last summer. I look forward to seeing how the heat pumps work this winter.
Highly recommended. MacFarlane Energy Team. 11/11/15 |
|
|
|
No affiliation exists between ReviewBuzz and any of the review site organizations
or systems listed on this page.