MacFarlane Energy - Our Reviews
Overall Rating
(1083 Reviews)
(89 Reviews)
(360 Reviews)
(191 Reviews)
(2 Reviews)
(225 Reviews)
(88 Reviews)
(20 Reviews)
(107 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period MacFarlane Energy has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
|
Will P. provided a professional and thorough service of our boiler. Worked neatly and showed up promptly. William P. 04/18/16 |
|
|
|
|
|
Super service both in the office and on the job. We've been customers for years and have always been served in a timely and professional manner. Mark D., Nancy N. 04/18/16 |
|
|
|
|
|
(no comment) Mike M. 04/16/16 |
|
|
|
|
|
Very responsive team at MacFarlane. A fix for our Bosch water heater has proved elusive thus far, but they are on it. Nancy is friendly and helpful, and she makes sure to call you back. Wayne has been labor intensive away in our attic working on the on demand water heater, and promises that it will be fixed, and I believe him. He, like all of the folks I dealt with at MacFarlane, is friendly, responsive and a hard worker.... I would highly recommend them... Wayne S., Nancy N. 04/14/16 |
|
|
|
|
|
Dennis and Tom serviced our furnaces today. Dennis introduced himself and was polite, friendly and professional (and took a moment to get to know our dogs!) He is an example of why we are so happy with MacFarlane. We would highly recommend them to anyone looking for a heating and AC company. Thomas R., Dennis C. 04/14/16 |
|
|
|
|
|
I would recommend MacFarlane Energy due to their quick response to my problems any day of the week. Dennis C. 04/14/16 |
|
|
|
|
|
(no comment) Mike M. 04/14/16 |
|
|
|
|
|
We are very pleased with Macfarlane. However, the technician did not tell us about the status of the oil burner after servicing it. He came up the stairs and left. 04/14/16 |
|
|
|
|
|
We have been a customer for many years of MacFarlane Energy. We have had excellent service and on-time delivery of our oil for many years. We are very happy to be a customer. Roger D. 04/13/16 |
|
|
|
|
|
Mike M. did a excellent job, quickly diagnosing and fixing the problem on my Heating System. He left the work site clean and tidy. Mike M. 04/13/16 |
|
|
|
|
|
Wayne was very thorough in performing the annual maintenance on my furnace and hot water heater. He answered all of my questions. Wayne S. 04/13/16 |
|
|
|
|
|
I believe I talked to Nancy N and she was very helpful finding a date that would work with my schedule and a window of 9am to noon. Will P showed up at 10:30am and was very professional and knowledgeable about my system. When leaving he wanted to know if I had any questions. Nancy N., William P. 04/12/16 |
|
|
|
|
|
Mike M. did a excellent job, quickly diagnosing and fixing the problem on my Heating System. He left the work site clean and tidy. Mike M. 04/12/16 |
|
|
|
|
|
This was my first experience with MacFarlane, and their techs certainly left a positive impression on their first visit. My HVAC system serves a large house and can be quite confusing to any service technician on the first visit, but Wayne and Tom took their time in familiarizing themselves with all the ducting, piping, valves and labels. One of the joys of hanging around them while they service your system is the fact that they think aloud, allowing you to understand what is being done as they reach out for their toolbox. They never rushed their work (a very common thing with heat service companies) and they actually ask if you have any questions or concerns about your system before they leave. I'm proud to be supporting a local company that retains well-experienced, hard working staff. Wayne S., Joel F. 04/12/16 |
|
|
|
|
|
Frank, as always, provided excellent service and advice. We have always had great experience with McFarlane! Frank C., Joel F. 04/12/16 |
|
|
|
|
|
Called with a problem, scheduled a fix. Technician showed up early in the 4hr window (1:45 minutes in) Fixed the problem, explained possible future issues. Left the work area clean. All is good! William P., Nancy N. 04/12/16 |
|
|
|
|
|
Not only our boiler was fixed, he told us there is a gas leak. We called the gas co and got it taken care of. A big THANK YOU!! Thomas R., Joel F. 04/12/16 |
|
|
|
|
|
I've been happy with MacFarlane Oil since we moved into our home over 12 years ago. David C. 04/11/16 |
|
|
|
|
|
You are billing me for service which Scott MacFarlane called to say would not be billed.... 04/11/16 |
|
|
|
|
|
Have used MacFarlane for about 15 years. Their service people have always been nice when they come each year to do the service maintenance. Always friendly and leave my area cleaner than when they got here. If I have any questions they are always happy to answer them. I only remember calling them
once when I didn't have any heat, and they came promptly. Only to find that I had shut the switch off. I was so embarrassed, but they didn't get upset. I would definitely recommend them. David C. 04/11/16 |
|
|
|
|
|
Dennis was prompt, considerate and polite. He answered all of my questions, and worked efficiently. Have consistently been please with the quality of service from MacFarlane in general Dennis C. 04/11/16 |
|
|
|
|
|
We've had a relationship with them through two houses and about 15 years, and I think highly of the owner and all the office staff and technicians I've met. We had one problem along the way, which they resolved immediately and in a helpful, professional manor. A great choice for us. Roger D. 04/11/16 |
|
|
|
|
|
Was very nice,
Was very helpful as the temp was not up on thermostat. Thanks David C. 04/11/16 |
|
|
|
|
|
Just bought a house and MacFarlane went above and beyond for me. First time home owner and I needed to get oil on a Sunday. No other company would come out as needed as I was not a "current customer" on them but MacFarlane Energy came out for my emergency! The technician Darren was very helpful too. He assisted us and helped us with our ancient boiler and making sure it worked and we had heat until the oil came. If i were to join a company, I will pick MacFarlane because of their friendly tech and customer service Darren C. 04/11/16 |
|
|
|
|
|
I was away on a trip for nearly all of the time that the MacFarlane service was rendered at my house, so I have limited experience from which to draw. William P. 04/11/16 |
|
|
|
|
|
Frank C. arrived shortly after my call to Macfarlane and quickly diagnosed the problem as a blocked oil line. He installed a new line and "tiger loop," checked the system for proper operation, and completed the work in timely fashion. He was efficient, totally professional, and informative. Frank C., Joel F. 04/11/16 |
|
|
|
|
|
Alan was courteous and helpfsul and got my two thermostats working well.
The only minor glitch was a little delay which seemed to be involved with getting the account setup. Allen S. 04/11/16 |
|
|
|
|
|
Called for service . over the weekend and spoke with an older woman. After 1 1/4 hours I didn't receive a call from any tech. Called again, the woman seemed confused and I cancelled the request for service. NOT VERY GOOD CUSTOMER SERVICE.'. 04/11/16 |
|
|
|
|
|
We have had MacFarlane Energy as an oil provider since 2012. They are a reliable and dependable company. The service technicians are always very helpful and make great recommendations. Highly recommend them for oil delivery and service. David C. 04/11/16 |
|
|
|
|
|
incredibly prompt, friendly, helpful service from beginning to end. Nancy was very responsive. Allen took time to diagnose and carefully explain the problem to me, and to thoroughly review all of my options, and then performed the necessary repair very efficiently. So happy with this service! Allen S., Nancy N. 04/11/16 |
|
|
|
|
|
David C, of MacFarlane Energy, seemed to do an excellent job of repairing my furnace. He was thorough, courteous, and willing to explain to me exactly what he was doing and why. David C. 04/09/16 |
|
|
|
|
|
**** * was the service tech that did a tune up on my furnace. My furnace is located in a very confined crawl space and he was very professional and did a great job. William P. 04/08/16 |
|
|
|
|
|
**** came to the house right on time. Was thorough in his cleaning of the burner and cleaned away a blockage in the chimney. Very friendly and stuck to the job. David C., Nancy N. 04/07/16 |
|
|
|
|
|
Our service call was promptly answered, a clear time window was offered and adhered to. The problem was quickly diagnosed by **** * who explained the job and cost before starting. He completed the job efficiently, cleanly in a timely manner . We have been with the company for many years and are always pleased with the high level of experienced service professionals at MacFarlane Energy. Mike M. 04/07/16 |
|
|
|
|
|
Darren was great my problem was simple but he check my furnace to make sure thing was ok. Darren C. 04/07/16 |
|
|
|
|
|
This is being written as mike is back for a second time to fix the boiler. Yesterday's fix did not work and the house has been 48 degrees for the last 24 hours. He arrived this morning clearly not wanting to work on our boiler. Hopefully the issues will be addressed today. I will give the night repairman a 10+ in courteousness and skill. Only wish they would have sent him back today. 04/06/16 |
|
|
|
|
|
****** was punctual, he listened, was polite and explained what the problem was and what to do if the problem reoccurs. What is more important, he quickly fixed the problem . I hope that all your workers are as good as ******* Darren C. 04/04/16 |
|
|
|
|
|
(no comment) William P., Nancy N. 04/02/16 |
|
|
|
|
|
Great experience. Had my annual cleaning done. **** was efficient, courteous and professional. The office staff always accommodate my tight schedule and are friendly and pleasant. Good company to do business with. Tony C., Nancy N. 04/02/16 |
|
|
|
|
|
System cleaning was fine. Technician broke my flagstone step-probably stepped on edge rather than step. Also there is an 18x18 in. oil spill at burner that was not cleaned up and nothing was done to absorb the oil. Can this be corrected? My basement smells of oil. 04/01/16 |
|
|
|
|
|
Service Pro **** ** was excellent! I give him 5 stars! Mike M. 04/01/16 |
|
|
|
|
|
***** MacFarlane and his team have been providing our family with quality energy service for nearly 10 years. He is reasonable, honest and trusted Tony C., Nancy N. 03/31/16 |
|
|
|
|
|
have always been competent, friendly and informative. Daniel D., Joel F. 03/31/16 |
|
|
|
|
|
Great service and experienced group. Mike M., Joel F. 03/31/16 |
|
|
|
|
|
We have used MacFarlane Energy since 1993, and have been satisfied with their service quality and customer response throughout that time. If you need to talk with someone at the top, you can call Scott MacFarlane directly; the rest of their support people are good, and also accessible. Mike M., Joel F. 03/31/16 |
|
|
|
|
|
MacFarlane responded the same day to my request for tank inspection, and Mike provided a great service with clear explanation of his actions. Mike M., Joel F. 03/31/16 |
|
|
|
|
|
Dennis was prompt, efficient and friendly. Excellent service!! Darren C., Dennis C. 03/31/16 |
|
|
|
|
|
**** ** came by to fix my leaky boiler. Nice guy. He explained what was wrong and tested everything to make sure all was working right before he left. Would recommend. Mike M. 03/31/16 |
|
|
|
|
|
**** was very helpful with recent service call Mike M., Nancy N. 03/30/16 |
|
|
|
|
|
We've been customers for years. Quick response to any problem. Employees, like **** ** **** are professional and courteous. Mike M. 03/28/16 |
|
|
|
No affiliation exists between ReviewBuzz and any of the review site organizations
or systems listed on this page.