MacFarlane Energy - Our Reviews
Overall Rating
(1083 Reviews)
(89 Reviews)
(360 Reviews)
(191 Reviews)
(2 Reviews)
(225 Reviews)
(88 Reviews)
(20 Reviews)
(107 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period MacFarlane Energy has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Very good tech Wayne S. 09/20/16 |
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David C David C., Scott M. 09/19/16 |
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All the staff at MacFarlane have been very helpful, regardless of the reason for our discussion. The bills are intelligible, notifications proactive and efficient, and the service staff polite, knowledgeable, concerned, and immaculately neat! They are everything you would wish in an oil service- which isn't as common as it once was. A !!! Darren C. 09/19/16 |
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Hello. I had a miserable experience with your company, and it started about two years ago. My AC had died and I was 9 months pregnant. You came out and did an assessment, and we decided it made the most sense to get a new condenser. At the time, the old condenser was so old you couldn't quite make out the writing on it. A comment was made about how it seemed to be larger than the house should need, so you weren't sure was size to put in. I just said whatever you think is best, since I am not an AC expert.
We then had multiple problems with the system and you had to come out to my house several times. By July of 2016, it stopped working completely. A very nice technician Tom came out, and he couldn't figure out the problem, but tried a bunch of different things. He called me later to say that the problem was the unit was the wrong size, and they needed to put in a part that would automatically shut it down whenever it gets too cold. He said the company would follow up with me to set this up.
The company never followed up and billed me for the two visits he made to my house trying to figure out the problem. I went to your office IN PERSON to discuss everything that had happened, and to explain why I was not going to pay for the service visits when the problem was caused by you putting in the wrong sized unit. No one was available to speak with me, so the woman I met with took notes and made phone calls and said the company would be in touch. No one EVER called me. Then it stopped working again (Tom had managed a temporary fix).
This time, when I called, I explained everything that had happened so far and how I had not been followed up with twice. They said yes, that's why they were sending out a tech and a manager. I said great, because I need to talk with someone about everything that has happened, and I am very concerned this unit may continue to give us problems. I wonder if it may need to be replaced with the correct size unit.
When they came out to do the work, I wasn't home, but my husband was. He was aware of everything that had transpired. The only words the manager said to him during the visit was "may we see your basement". Nothing else was mentioned or addressed (I understand my husband could have brought it up, but he was watching our one year old, and just assumed he would be approached for the conversation, and the next thing he knew they announced they were done and leaving).
Then, I got another bill for that day's service.
I do not intend to pay any of the bills you have sent me, since all of this relates back to you installing a unit that is too big for our house and has caused us nothing but problems. Also, it is ABOMINABLE the way your company has handled this situation 09/19/16 |
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****** was very friendly and efficient! Darren C. 09/19/16 |
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David was very pleasant and informative. I look forward to working with MacFarlane Energy. David C., Nancy N. 09/19/16 |
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Great personality, on time, thorough and polite. Rob M., Nancy N. 09/18/16 |
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Nancy suggested that I have my oil burner tune up scheduled when I had my a/c problem addressed. Frank was prompt, courteous, addressed all my questions and repaired the a/c problem. Frank C., Nancy N. 09/16/16 |
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**** ******* Service Manager, and ******, technician took great care of us. Nancy was very customer service friendly. The service team is very responsive, knowledgeable, and courteous. Our experience with McFarlane goes back about 8 years, and we have always been happy with service and pricing. Darren C., Nancy N. 09/14/16 |
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MacFarlane Energy has been our fuel oil dealer for more than 10 years during which time it has proven to be committed first and foremost to customer service for all of our heating and cooling needs. ***** (**. and **.) are readily available for any questions and they have an excellent staff and service group of well trained, courteous and helpful people. I offer a deeply appreciative shout-out to **** ** for his high technical standards during a recent service visit. Mark D. 09/14/16 |
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***** * did a great job in minimal time. He answered all my questions and provided some useful advice. He replaced a faulty thermostat I didn't know I had a problem with. With winter coming on I was glad he suggested testing thermostat while he was servicing oil burner. Allen S. 09/13/16 |
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My husband and I had MacFarlane Energy to our home for the first time on 8/19/2016 to repair the A/C. The A/C countinued to have problems but this company came out several times to the house and did solve the problem. We never were left in limbo about the problem. The service staff were great!! Rob M., Nancy N. 09/10/16 |
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Roger was and has always been very thorough and polite when servicing our furnace. As always MacFarlane Energy did a great job and can always be relied on when needed. I would absolutely recommend MacFarlane Energy to anyone. Roger D., Nancy N. 09/08/16 |
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Great service! Allen S., Nancy N. 09/08/16 |
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Tom was great......on time, efficient, and very courteous and pleasant. I would definitely recommend him to friends. Thomas R., Scott M. 09/07/16 |
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Tom was great......on time, efficient, and very courteous and pleasant. I would definitely recommend him to friends. Thomas R., Scott M. 09/07/16 |
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roger d was great, he explained everything that he was going to
do and did so in a timely manner. He was very punctional and neat. He has been doing my furnace for a few years and happy with his quality of work. Glad to be a customer for whatever reason I call MacFarlane everyone is very helpful and polite and try to accommodate me. Roger D. 09/07/16 |
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**** was great -- very knowledgeable, personable and he worked quickly. Explained exactly why I wasn't getting hot water and replaced the needed part easily. Mike M., Scott M. 09/06/16 |
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Darren was terrific; he was personable, knowledgeable and efficient. The service could not have been better. Darren was on time; there were no surprises when presented with the bill. The price quoted was reasonable and fair, not usurious like many.
I am so pleased; there aren't that many like MacFarlane. Darren C. 09/02/16 |
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Thomas came to our house to tune up our furnace for the fall/winter. He was very professional, he was kind and cheerful too our young daughters, and he performed a thorough inspection and cleaning of our furnace. He clearly explained the results of the inspection when he was finished. Overall, a great experience! Thomas R. 09/02/16 |
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Fast, courteous service. Repaired my furnace controller and reported to me what was wrong, how it was to be fixed. Very pleased with the repair work, and the customer service on the phone. Mark D., Allen S. 09/01/16 |
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Very professional and kind spoken tips for the homeowner! Wayne S., Mark D. 09/01/16 |
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We have been MacFarlane customers for many years: at least 20. I have always been happy with our service. I recommend them without hesitation. David C., Nancy N. 08/31/16 |
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Frank, was awesome! He arrived during the arranged time, did the service in a timely manner, was very informative to the questions I asked, and most important was very pleasant! Frank C. 08/31/16 |
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We have used MacFarlane Energy for several years for our oil-based steam boiler. The techs are always responsible and well-trained at what they do. I am happy with how our heating system continues to function well each year under their care. David C., Mark D. 08/30/16 |
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Excellent service as always. Very dependable. Rob M., Nancy N. 08/30/16 |
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I called Macfarlane after my indirect water heater was not working. I received an excellent service. They came on time, staff was very knowledgable. Although they had to come back the next day for a loose wire, they didn't graciously and readily on a Saturday. I am very happy with my service. Thomas R., Nancy N. 08/30/16 |
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Will P. the service tech came on time and was very professional and completed the job in a timely manner. I would highly recommend MacFarlane. William P., Nancy N. 08/29/16 |
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A/C not working. Tom came out the same day I called. He was efficient, capable, and very pleasant. My a/c is now working. Thomas R. 08/26/16 |
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Rob was here at 8am. Pleasant and professional is an understatement. He explained to me, in details I could understand, the work he preformed and the condition of my current equipment. I am grateful and fortunate that I have always been treated with the utmost respect and kindness by all your staff and will continue to be a loyal customer. Keep up the good work. Rob M., Mark D. 08/26/16 |
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Tony C. was timely, kind and efficient. He was helpful in moving some basement junk out of the way that my husband had left by the furnace. He was a cat whisperer with my skiddish, recently adopted pet. Most importantly, he got my old furnace running in peak condition. It used to sound like a jet engine at take off, now I don't even hear it. I'm a new customer to MacFarlane and so far I am extremely pleased. Tony C., Nancy N. 08/26/16 |
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On July 29 **** * came to service my furnace where it was turning off. After looking over the furnace **** told me something that has been told me in the past - that my type of ******* furnace had been originally included a too small window that often did not see the flame was burning and shut off thinking the flame was out. The service I had before MacFarlane had told me there was an upgraded part available with a bigger window. That former company said the part would need to be ordered and would cost me money. Will told me where I had the service plan it would not cost me to replace the part and that there was one in stock at their facility. **** then took the trouble to travel back to their facility so that he could install the upgrade that same day. Where I have to take time off from work to have my furnace serviced this was greatly appreciated. Not often do you have such attentive service. William P. 08/25/16 |
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Mark did a Great Job, he was polite and courteous. He is a true asset for MacFarlane Energy! Mark D., Nancy N. 08/25/16 |
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James was very polite and was patient with me, as I had a lot of questions about what a gas tune up entailed. He was very neat and friendly which is a rare quality these days.
John, West Roxbury James D. 08/24/16 |
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rich did a great job Rich L., Mark D. 08/24/16 |
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Called mcfalene energy because of their high reviews on Angie's list. The tech Frank was very much on time before time actually to my surprise. I was cringing at the potential cost. The price for the repair was very fair and service was great. I would highly recommend Mcfarlene energy and will continue to used them going forward. From IMJ Hair Artistry Stoughton ma Frank C., Nancy N. 08/22/16 |
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Mark was very efficient, courteous, and pleasant. Mark D., Nancy N. 08/20/16 |
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Mark Doyle was pleasant, efficient, and prompt and did a quick and efficient job of diagnosing and fixing the problem with our AC condenser. Mark D. 08/18/16 |
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efficient and on time service.
Thank you 08/18/16 |
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We have been longtime customers and I found it discouraging the other day when the tech called and was at the wrong location 3 doors down. Now if we didn't have a big sign in front of our business, I could understand him being at the wrong location. We he finally arrived a short time later, he appeared ready fr his afternoon nap and not to tune up our 2 burners. He did say that he was new due to his company having been recently purchased by MacFarlane. But his lack of motivation and poor communication have stuck with me. I would not want this guy representing my company. In fact, I'd prefer he not be assigned to any further service calls that our bisomers may need. Mark D., Al S. 08/17/16 |
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Simply stated David was everything a customer could ask or hope for in a service technician. He was timely, friendly and very knowledgeable. He is a credit to the MacFarlane Company. David C., Mark D. 08/16/16 |
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Our old A/C system had two problems. The technicians diagnosed and fixed the problems and both were courteous. Rob M., Nancy N. 08/16/16 |
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I was very pleased with the repair service that Rob M. recently performed on both my boiler and hot water tank. I was concerned that the problem was much bigger than it actually was, but Rob fixed it up in no time! Very professional and courteous. I also asked him a few questions about my central AC and he said while he was there he would take a quick look at it. Fixed it so that more cool air would blow into my daughter's room, so she's very happy also. Th Rob M. 08/15/16 |
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Did and outstanding job of installing an new energy efficient heating system and hot water heater. Very pleased with the work that was done. John G. 08/15/16 |
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As usual, great service with the expertise I have come to trust. Thanks! Tony C. 08/14/16 |
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We got great service from MacFarlane Energy and Darren who was at out house was knowledgeable and friendly! Darren C., Nancy N. 08/12/16 |
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David has done my boiler service several times and is always great! Friendly, informative and nice to talk to! Great guy, great service- thanks again for your help at my little old house! David C., Nancy N. 08/11/16 |
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My ac had been out for a week or more and I made an appointment with MacFarlane Energy, the company that installed my heating and ac system. I missed my first appointment window because I happened to have been in the hospital emergency room but the tech they sent out, Thomas R., was very understanding. He also showed up when I rescheduled the appointment, which I was pleasantly surprised to get on the same day I called. Thomas was friendly and knowledgeable and found a "hidden" leak that prior techs had missed. He left an hour later and my ac was working again, a real godsend with this heat wave approaching. Thomas R., Nancy N. 08/10/16 |
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Thomas was courteous and fixed my AC problem quickly. He even showed me the wire that got damaged that was causing the problem. Thomas R. 08/09/16 |
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Excellent service and responsiveness Tim B., Mark D. 08/09/16 |
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