Bottini Fuel
2785 West Main Street, Wappingers Falls, NY 12590
Phone: (845) 297-5580
Website: www.bottinifuel.com/en-us/



Bottini Fuel - Our Reviews

Overall Rating

5604 star rating
(1174 Reviews)
ReviewBuzz
2950 star rating (627 Reviews)
Facebook
803 star rating (165 Reviews)
Better Business Bureau
1072 star rating (220 Reviews)
Google
699 star rating (146 Reviews)
Judy's Book
40 star rating (8 Reviews)
Yelp
35 star rating (7 Reviews)
Happy Call
5 star rating (1 Reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Bottini Fuel has been using the ReviewBuzz system and may not directly match the data found on each public review site.


Our Reviews


I recommend Bottini fuel as they have excellent customer service and great technicians
Team Bottini Fuel.
12/16/17
 
(no comment)
Team Bottini Fuel.
12/16/17
 
Its always been a pleasure doing business with Bottini Fuel. The Service techs are knowledgeable, helpful, and highly efficient. THANK YOU BOTTINI
Team Bottini Fuel.
12/16/17
 
I am very grateful for the support you have given me. Hopefully my issue has been resolved. I will now just relax.
Team Bottini Fuel.
12/15/17
 
It's annoying to have to follow up every month for a bill so I can pay YOUR COMPANY.. There's no order to the billing and staff is never helpful unless I'm just paying a bill. One woman was very nice and helpful but it took 5 months and numerous phone calls to get to her. Over all I'm not happy with this company and unfortunately can't change my propane carrier. I'm just hopeful in the months/years to come i won't have any more issues I've had to deal with so far.

12/15/17
 
My experience was very good. My furnace is running perfectly.
Team Bottini Fuel.
12/15/17
 
Bottini is consistently courteous, efficient, and quick to send help. I would definitely recommend them to anyone seeking to switch their fuel partner.
Team Bottini Fuel.
12/15/17
 
On Veterans weekend , it was the first weekend it really got cold enough to turn on the heat. Ours didn't go on . Apparently many many steam boilers and furnaces didn't . We called in mid afternoon and there were so many calls that the guy who came ,(James M.) and diagnosed the problem, came at 11 pm, ( having worked since 08). He told us what the part was specifically, which enabled other guys to come and finish the work the next day with the right part from the warehouse. Despite the chilly house and the lateness of the hour he was pleasant and professional . Having spoken to the service manager the following day, I know some guys answered calls the prior night until the middle of the night, to make sure everyone got heat. I feel this company does a superior job . From the people to answer the calls to the service end, they are competent and do a great job.
Team Bottini Fuel.
12/14/17
 
Very dissatisfied. Tech was rude didn't explain anything and acted as if he couldn't be bothered. The boiler metal was bent, mangled and was not replaced properly. Then i get a $400 bill and the tech tells me that I still need a cleaning. This is unacceptable service in my opinion. I will not be using or ever recommend Bottini again.

12/14/17
 
Find it ridiculous that I get charged for everything. Called to cancel service because we lost our house and then get a bill because you removed the tanks when they were there when we got the house. Horrible customer service. Most likely won’t use again unless big changes occur

12/14/17
 
Was very happy with the service I have been with Bottini Fuel for 42 years when Al owned it and have been really please with all of the service.
Team Bottini Fuel.
12/14/17
 
(no comment)
Team Bottini Fuel.
12/14/17
 
Call back 3 weeks later. Job unfinished on water heater..

12/14/17
 
I've been a customer of Bottini since 2000. I have nothing but good things to say about them. They deliver fuel oil in a timely manner and I also have a service contract with them. The cost of this contract has been creeping higher, nothing ever goes down, but I still feel it's worth it. Many times I have called them re. furnace issues, and they responded the same day and got me going again. Their technicians are friendly, well experienced and keep me informed as to what they are doing. I am very pleased with their service, Nicholas C.
Team Bottini Fuel.
12/14/17
 
Heat is still not working in one zone have called twice to get it fixed and it still doesn’t work in that zone also had to have service called because they didn’t seal exhaust pipe to chimney and left a valve still leaking

12/14/17
 
The Furnace annual cleaning was performed at 1 of my rentals & I was not there. After the cleaning when the tenant got home it was 100 degrees in the house and the fan was running non stop. They called me and I called service department. Another service person went out but could not find house so he went on to next job. He did call me but I want not in phone service area at that time. Finally 3 1/2 hrs later he went out to see what was wrong. I called the office the next day no one knew what happened. Someone was going to find out and get back to me but never did and now I'm reminded of that so I guess I should still follow up. Being a property manger if I had been there I would have not let the service person leave until the furnace stopped running. ~ That was my fault. It was a Miller furnace not much has to be on that unit and the service person should have know better.

12/14/17
 
I have been with Bottini for years and highly recommend them. They service my broiler and the staff is very nice and helpful. They also meet competors prices.
Team Bottini Fuel.
12/14/17
 
We've recently had our furnace cleaned and had additional duct work changes. Shawn was very knowledgeable and did excellent work in finding and fixing our whistle problem. We highly recommend Bottini!
Team Bottini Fuel.
12/13/17
 
I was very pleased with Bottini's service, I have had them since I boughta my house in 2006 and have always been pleased with their service, and and would highly recommend their company.
Team Bottini Fuel.
12/12/17
 

Team Bottini Fuel.
12/04/17
 
Service techs also do a tremendous job. The billing and answering service are never on the same page. Unexpectedly raising my propane price by 3.00/g without notice. Multiple calls back and forth and nothing was done.

12/03/17
 
(no comment)
Team Bottini Fuel.
12/03/17
 

Team Bottini Fuel.
12/01/17
 
Tech and trainee were very professional. Explained cause of breakdown
Team Bottini Fuel.
11/30/17
 
Excellent, friendly service. Chris arrived on time and answered all our questions.
Team Bottini Fuel.
11/30/17
 
The service person that came to my house was professional and I did not get billed for a problem I thought I had and he diagnosed that there was no real issue. Main issue I have with Bottini is you are priced a little higher than most.

11/30/17
 
Your tech left the cover off my Honeywell Boiler controller (it was laying on the boiler room floor). He also left the packaging the new nozzle came in laying on the boiler room floor. Lastly, he left a coffee can used to contain air bleeder blow off on the boiler room floor. It should have been put back on top of the boiler under the two blow off tubes (where it was when the tech arrived).

11/30/17
 
The service is consistently excellent.People who come are consistently nice and well qualified.
Team Bottini Fuel.
11/30/17
 
It's been weeks and my heater is still not fixed. Have been a client for years and always pleased with service that is why I am so disappointed this time.

11/30/17
 
I’m a current customer with this fuel company, I received an propane delivery in early April and have been getting emails from Bottini that their records show I should be low on propane. I checked the tanks and they were 65% full in September. I asked them by email so I would have a record, how low can they go before I need a delivery? They said I shouldn’t let them go much lower than 35%. I told them the tank gauge was at 65%. I got an email early November saying that their records indicate I’m in need for a delivery. I checked the tanks and they were at 55%. I emailed them back telling them that and that I DONT want a delivery and would call them when they got near 35%. 3 days later they delivered propane to my house 94 gallons. I guess it doesn’t matter to them what the customer wants. They didn’t have my permission to charge my card, I was clear in my e mails to them. I now have a 16 month supply of their propane. They are using their customers to store their fuel. I will NOT use them in the future for oil of propane. Tuxedo Park
Team Bottini Fuel.
11/27/17
 
I'm a new customer and I've had a most disappointing experience with Bottini Fuel. I scheduled a servicing. I WAS warned that if there was an emergency, my call "might" be cancelled -- but I was unaware that it would be canceled LESS than an hour before the appointment. So I took the day off from work, traveled 2.5 hours, waited. Because it's a second home and we only have one car, my husband had to spend $36 to take a bus in from the city so I could be here for the tank cleaning. I completely understand there are emergencies and, of course, I wouldn't want someone to go without heat in the winter. The only reason I gave them a second star is because they did give me some form of warning -- but it was unclear. When I called back to complain, all that I needed was a credit for the amount of my husband's bus fare. That's all I really wanted. That is all I asked for. Their counter offer was 20 cents per gallon off my next delivery. For a service contract that costs $400 (in full disclosure they gave us a year free because we're new and they wanted to wow us with their service -- they DID NOT), I don't understand how this company doesn't have enough people to service their clients. Very disappointed and quite frustrated. Don't recommend this company based on this experience.
Team Bottini Fuel.
11/17/17
 
Excellent service. Polite, responsive office staff. Fair pricing.
Team Bottini Fuel.
11/10/17
 
I had my annual service on my furnace today and was extremely happy when the service tech, Gary #147, rectified an age-old problem pertaining to my oil tank filter. For years a minor problem existed and was ignored by past technicians until Gary resolved it by using common sense and some patience. I have always been bit concerned about the issue and Gary shared the the same concern. O-rings and gaskets which had never been checked before because of the prior issue had now been checked and replaced as needed. As a result the issue has been fixed, the accessibility now easier for future Bottini techs and peace of mind now established. I thank you Gary #147 and I sincerely hope that your company recognizes you for your hard work and due diligence. Thanks, Mark a 20-year Bottini customer
Team Bottini Fuel.
11/06/17
 
I had my annual service on my furnace today and was extremely happy when the service tech, Gary #147, rectified an age-old problem pertaining to my oil tank filter. For years a minor problem existed and was ignored by past technicians until Gary resolved it by using common sense and some patience. I have always been bit concerned about the issue and Gary shared the the same concern. O-rings and gaskets which had never been checked before because of the prior issue had now been checked and replaced as needed. As a result the issue has been fixed, the accessibility now easier for future Bottini techs and peace of mind now established. I thank you Gary #147 and I sincerely hope that your company recognizes you for your hard work and due diligence. Thanks, Mark a 20-year Bottini customer
Team Bottini Fuel.
11/06/17
 
Great service and friendly people, definitely 5 stars!
Team Bottini Fuel.
11/01/17
 
I have been with Bottini for over 20 years and have found their prices and their customer service excellent. Last Friday I had a leak in my boiler room and didn’t realize it was coming from the burner so I called a company who claim they do plumbing. They couldn’t find the leak. On Sunday I heard water again and realized it was coming from my furnace. I called Bottini right away and they dispatched a technician within 5 minutes. He came and fixed the problem and was out of my house within an hour. I didn’t have to pay anything as I have a premier contract which provides 24 hour 7 days per service. I wouldn’t use another company for my fuel oil and service as Bottini provides such excellent service.
Team Bottini Fuel.
10/28/17
 
Impressive response from Bottini Service Crew. My furnace shut down. I called Bottini headquarters. Fifteen minutes later the two servicemen were at my door. The fixed the problem, and in less than one hour I had heat and hot water. I have to thank you for the outstanding service.
Team Bottini Fuel.
10/22/17
 
This company has A+ customer service! I was having an issue with my gas fireplace and called for service. and Matt Feldman put Tavanda Mosely on the case! Before I knew it, I was scheduled for a service call that afternoon! Whoever heard of getting service the SAME day as the service call? Hats off to Matt, Tavanda and the tech team who were so responsive, courteous and efficient. Go Team Bottini!
Team Bottini Fuel.
10/20/17
 
The service I received was excellent .
Team Bottini Fuel.
10/16/17
 

Team Bottini Fuel.
09/28/17
 
I like the service that bottini gives so fast and with expert advice. thank you Anthony costello
Team Bottini Fuel.
09/23/17
 
Work for air conditioning was done ✅ promptly and professionally. Courteous service. Kudos, Bottini Fuel !!
Team Bottini Fuel.
09/20/17
 
(no comment)
Team Bottini Fuel.
09/20/17
 
I have been a customer for over 10 years. Thanks for your Excellent Service
Team Bottini Fuel.
09/13/17
 
Problem with my pool heater ---pool company installed natural gas heater to be used with propane. Luckily I had called Bottini to see why black smoke was coming out of heater. They were there within an hour, quickly saw that wrong type of heater was installed and assisted me in getting pool company to replace with brand new and correct one(the one I bought initially). Bottini has the best service techs !
Team Bottini Fuel.
09/12/17
 
Just had my first annual maintenance completed by Bottini on my oil heating system. The inspector that came out was great. He was very polite, friendly, and knowledgeable. I just bought my house so I'm new to the whole oil heating system. The Bottini inspector took the time to explain to me my system and walked me through the benefits of the contract that I had with Bottini. The inspector did an awesome job completing the annual maintenance on my system, he was very through and was professional at how he handled my system. I sincerely appreciated the great service Bottini has offered me.
Team Bottini Fuel.
09/11/17
 
Bottini has been my fuel provider for many years now. I am very happy with them! Always friendly and polite when I call for service. The technicians are professional and knowledgeable. Prompt with deliveries. Would highly recommend them!
Team Bottini Fuel.
08/31/17
 
Bottini has been my fuel provider for many years now. I am very happy with them! Always friendly and polite when I call for service. The technicians are professional and knowledgeable. Prompt with deliveries. Would highly recommend them!
Team Bottini Fuel.
08/31/17
 
This is my second post re Bottini Fuel. Turns out the new pool heater installed by my pool company was for natural gas and not propane --yes another smoke filled day ! I only learned that it was the wrong heater because Bottini sent a tech out within an hour of my call ---he told me the heater was the wrong one for propane. Had it not been for Bottini I am sure the pool company would have just fixed the heater rather than replace it with the correct one that I had initially purchased. Can't beat the Bottini experience !
Team Bottini Fuel.
08/31/17
 
This is my second post re Bottini Fuel. Turns out the new pool heater installed by my pool company was for natural gas and not propane --yes another smoke filled day ! I only learned that it was the wrong heater because Bottini sent a tech out within an hour of my call ---he told me the heater was the wrong one for propane. Had it not been for Bottini I am sure the pool company would have just fixed the heater rather than replace it with the correct one that I had initially purchased. Can't beat the Bottini experience !
Team Bottini Fuel.
08/31/17
 

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