Bottini Fuel
2785 West Main Street, Wappingers Falls, NY 12590
Phone: (845) 297-5580
Website: www.bottinifuel.com/en-us/



Bottini Fuel - Our Reviews

Overall Rating

5604 star rating
(1174 Reviews)
ReviewBuzz
2950 star rating (627 Reviews)
Facebook
803 star rating (165 Reviews)
Better Business Bureau
1072 star rating (220 Reviews)
Google
699 star rating (146 Reviews)
Judy's Book
40 star rating (8 Reviews)
Yelp
35 star rating (7 Reviews)
Happy Call
5 star rating (1 Reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Bottini Fuel has been using the ReviewBuzz system and may not directly match the data found on each public review site.


Our Reviews


Horrible! In an emergency when I ran out of propane, just getting over Covid and three kids at home they refused to deliver to me because I was not an “auto-filler” and the person on call was rude and nasty. Called in the morning and they told me they had nothing for 2 days mind you it is negative 2 degrees outside. Unacceptable! These are not times to tell customers you can’t or won’t when it’s freezing outside and we have small children and have been a good customer for 3 yrs. Extremely disappointed.
Team Bottini Fuel.
01/31/22
 
These people are the worst, uncaring and money hungry, nothing else matters to them. The only reason I used them this time was due to heap. I called them today because I am almost out of fuel and could only afford $250 to 300. That wasn't good enough for them they said the minimum I had to pay was $454.00. They said if they did any less there was the possibility of an issue at the fill site. They said if they delivered a smaller amount that there was a chance that when they pulled the hose out it could cause an issue and a spillage....WHAT????? What kind of bull is that. I explained I was 75, a vet out of work at this time and was asking for an exception to their minimum, they said NO. I gave up and called Bob at Hudson View and he said no problem I would have my oil on Monday. Bob is the greatest and the only reason I had stopped using him was that they didn't accept heap at that time, but I'm back to them again and VERY HAPPY.
Team Bottini Fuel.
05/14/21
 
My service man was amazing. I was in a bind with three Airb&B parties staying at my property and "no hot water" He troubleshoot the system and found the mistake. He saved the day. Daniel, Shandaken, NY
Team Bottini Fuel.
02/23/21
 
Bottini is great. I've been with them for many years with no problems.
Team Bottini Fuel.
10/09/20
 
They are always available for any question or service. If you have any type of issue and need to visit your home to rectify, they are there and work to fix the problem. They could not be nicer and I appreciate their service.
Team Bottini Fuel.
10/01/20
 
Very Customer focused. Had no problems with signing up for nxt years Budget Account ,service plan and auto delivery. Had a hot water heater put in last year and service was great. Thanks Bottini!!
Team Bottini Fuel.
09/30/20
 
Service is great, when the furnace goes out, Bottini comes out. Great customer service people on the phone, able to answer all my questions, quickly, efficiently and pleasantly. Thank you!
Team Bottini Fuel.
09/28/20
 
Customer service is great. Price is a bit high but glad they reward loyalty. Took 3 technicians to fix leak but all 3 technicians very friendly and accommodating. Overall have been very happy with Bottini for over 25 years.
Team Bottini Fuel.
09/28/20
 
We have been Bottini Customers for over 25 years. Service is always outstanding. Prompt courteous staff.
Team Bottini Fuel.
09/28/20
 
Have been a customer for over 20 years. Very friendly delivery guys. Bottini has been dependable. They deliver fuel when they say they will and have been fair with prices.
Team Bottini Fuel.
09/25/20
 
Deliveries are always on time, and the service technicians are prompt, thorough and respectful of the property.
Team Bottini Fuel.
09/25/20
 
The Best Fuel company in Hudson Valley NY! Professional, great prices and always friendly! Thank you for serving us!
Team Bottini Fuel.
09/25/20
 
We love Botini fuel . For the last ten years or more they have given us the absolute best rate on our propane. They are polite, compedent and reliable!!! SHOUT OUT TO SAMANTHA who usually takes good care of us. They are the best and we are very happy doing business with them and you will be as well! Stay safe, stay warm!!!
Team Bottini Fuel.
09/25/20
 
Best in the industry would recommend everyone. Good people, good price, and excellent response in any circumstances.
Team Bottini Fuel.
09/24/20
 
I switched to Bottini fuel from another company I used for ever. I found Bottini very helpful and the team was very patient with me. They went over everything with me so their wasn't any surprises. I am very very happy with them.
Team Bottini Fuel.
09/24/20
 
I am a customer for 18 years and never had a problem with Bottini. They deliver on time and their customer service is always willing to help.
Team Bottini Fuel.
09/24/20
 
Fast and friendly service keeps us as customers! We could not be happier ??
Team Bottini Fuel.
09/23/20
 
I like Bottini fuel because they deliver fuel on time in auto mode.good price.good customer service.
Team Bottini Fuel.
09/23/20
 
We have been customers for over 15 years and they have always been helpful and professional, responding promptly to any concerns.
Team Bottini Fuel.
09/23/20
 
I have been using Bottini for 10 years now, for my commercial and residential property. Top notch company!
Team Bottini Fuel.
09/23/20
 
We have only been here for one year and from the first interaction with Bottini Fuel there has been nothing but courtesy, efficiency and very professional customer care. We appreciate the great service.
Team Bottini Fuel.
09/22/20
 
I was with another company for 15 years and as the company grew they forgot about the customers that made them grow. You would call customer service and would have to wait forever before someone picked up. Now with Bottini I feel like they know me. Staff is friendly and very knowledgeable. I recommend them to all my friends and family. Bob M
Team Bottini Fuel.
09/22/20
 
Bottini has been consistently superior with both service and pricing since I started with them in 2019. I am pleased with the company’s performance for me.
Team Bottini Fuel.
09/22/20
 
Fair prices and quick service. They have provided our propane for 3 years and installed the line for our pool heater. Very professional and nice. Customer service always very helpful when you have questions.
Team Bottini Fuel.
09/22/20
 
When the President of the company takes the time to speak to you, that’s good customer service! Always deliver fuel automatically,, you never have to worry about the fuel level in your fuel tank. Highly recommend Bottini!
Team Bottini Fuel.
09/21/20
 
Their prompt and friendly service, affordible pricing have made me glad I switched to Bottini!!
Team Bottini Fuel.
09/21/20
 
We use Bottini for our propane tank They always are prompt to refill our propane tank with a wonderful rate for the product They even fill up before snow storms or bad weather so we never run out of heat for our home or hot water
Team Bottini Fuel.
09/19/20
 
For a considerable number of years Bottini has provided oil burner service and fuel oil for our home. Their service is top notch, their staff is knowledgeable, and they come whenever we need them. I would not hesitate to recommend them.
Team Bottini Fuel.
09/18/20
 
Bottini is a great company. A four star company!
Team Bottini Fuel.
09/18/20
 
We use Bottini for our propane tank They always are prompt to refill our propane tank with a wonderful rate for the product They even fill up before snow storms or bad weather so we never run out of heat for our home or hot water
Team Bottini Fuel.
09/17/20
 
Always a pleasant experience with fuel delivery drivers and the office staff
Team Bottini Fuel.
09/16/20
 
Good service
Team Bottini Fuel.
09/16/20
 
Many years ago, my family was in financial turmoil owing thousands of dollars to utilities, credit cards, doctors, you name it. Bettini was the ONLY creditor who said "don't worry, pay when you can" They continued to keep our family of 5 warm throughout the winter. I will never ever forget their compassion and kindness. We will be customers for life. Thank you.
Team Bottini Fuel.
09/16/20
 
Excellent service I have never been disappointed with their service
Team Bottini Fuel.
09/15/20
 
Have been a customer for over 20 years, They installed my furnace, Central Air, and my 40 gallon hot water tank. They have all been good experiences . They are easy to do business with and always to my satisfaction . Very responsive !
Team Bottini Fuel.
09/14/20
 
We’re happy to be with Bottini since a few years now. They provide a reliable, efficient service. In the past we dealt with other heating oil delivery services here in The Catskills that were less reliable . You certainly don’t want to be in a predicament where you run out of heating oil in the dead of winter which has happened to us. With Bottini we are on an auto-delivery plan that is reliable and effective. Their staff is customer friendly and efficient. We appreciate Bottini’s great service and we’re happy customers !
Team Bottini Fuel.
09/14/20
 
A wonderdul company, always cery helpful and there when we need them.
Team Bottini Fuel.
09/14/20
 
I have been with Bottini Oil for over 30 years. The commitment dedication and quality of service is undeniable one of the best . I would highly recommend them to other people , and I have. To friends and family who have moved into this area. I have been offered to change companies through years to cheaper prices but I haven’t. The servicemen that come to my house in 30 years have been knowledgeable and respectful. For most visits the same servicemen came (Jeff). We talked about family, how our year have been since last time . It’s like welcoming a friend again. I have comfort in know who ever they send is also a friend. Since Jeff retirement I have had a few but mostly the same one. The office staff is also terrific. ( Carol) Always Courteous on the phone And answering questions. ( not that all of them are also ) If they could not help they found one that could. I even got calls back when I left a message in a timely manner. Sometimes it was Rick Bottini himself. Which i feel is very professional, that the big guy it not to big to even pick up the phone. So in choosing a company for all your needs. Don’t look at the price, looks at the entire package. I will continue to be a customer for always. Until I strike oil lol!! As they say choose wisely! Carolyn’s iPhone
Team Bottini Fuel.
09/13/20
 
Excellent, prompt and courteous service for all our heating needs
Team Bottini Fuel.
09/13/20
 
I've worked with Bottini fuel for 16 years and highly recommend them. The customer service team is friendly, easy to work with, and knowledgeable. I've done some comparative shopping, and their pricing plans are fair and reasonable - and usually the best deal! Finally, they've always made fuel deliveries on time, when they said they would, and for emergency deliveries, they've been very accommodating. All in all, working with Bottini has been first rate.
Team Bottini Fuel.
09/12/20
 
great service
Team Bottini Fuel.
09/11/20
 
The Bottini technicians are wonderful. Very thorough and friendly. They also cleaned up the area they worked on. It was great and I would recommend them for their great service.
Team Bottini Fuel.
09/11/20
 
I’ve signed up recently at bottoni for oil service. My sales representative with name Brian , did a excellent fast and smooth process signing me up with all the details and options clear upfront, I must say . They are honest and reliable , charges and service was as scheduled, with no hidden fees or changes etc. i got my burner serviced by a honest and friendly bottoni service person. Service contract price is very reasonable and fair. All I can say for now. I am real glad that I signed up at bottini. I’ve called a few other companies in my neighborhood, they might also be good , but bottini looked to me really professional and reliable, and I was not upset. I am looking fwd staying a happy customer at bottini
Team Bottini Fuel.
09/10/20
 
I have been using Bottini for 30 years and have been very satisfied They always get right to you ,for your concerns Definitely a 10
Team Bottini Fuel.
09/09/20
 
The service people do an excellent job
Team Bottini Fuel.
09/08/20
 
We have been thrilled with Bottini. Service tech MATT from Red Hook was soooo good & Bottini has provided a much better winter lock in price than our former fuel company. We highly recommend Bottini.
Team Bottini Fuel.
09/08/20
 
Working with Bottini Fuel has always been easy and professional. The customer service is polite as well as helpful. Service is prompt always. I appreciate their fast responses when needed and always there for my home.
Team Bottini Fuel.
09/08/20
 
Work was done on time and employee was very courteous and professional
Team Bottini Fuel.
09/07/20
 
Bottini fuel. Do not recall name of technician but he showed up on time for our pre-scheduled appointment and did what he was supposed to do without issue. In general, Bottini has been a good company and easy to work with. My only criticism is their account/billing page is very confusing. It always has at least 2 different amounts for what I "owe" even though over 80% of the time I am in the black with them. I continue to be confused on a monthly basis when I see my billing statement. I wish they would fix this to make it more customer-friendly and less jarring to see, because it is in fact jarring to see that I allegedly "owe" money when on the very same page in a different area it states that I am in the black.
Team Bottini Fuel.
09/07/20
 
I have had fsntastic service from bottini. I would reccomend them very strongly. Always there when i call.
Team Bottini Fuel.
09/07/20
 

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