Better Business Bureau - Denver & Boulder - Our Reviews
Overall Rating
(3466 Reviews)
(1676 Reviews)
(1747 Reviews)
(41 Reviews)
(2 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Better Business Bureau - Denver & Boulder has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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I have had several positive resolutions using the BBB. I also use them to research businesses in my area. Community E. 08/01/20 |
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I am very grateful for company that speak on behalf consumer and know consumer rights. 07/30/20 |
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The most helpful, compassionate and professional staff followed through with me from start to finish. It really made a difference during a very stressful situation. I believe just the fact that the BBB is such a well respected agency and lives up to that reputation was instrumental in prompting the company to resolve the issue. Thank you so very much! 07/30/20 |
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When you say " BBB aids in creating a marketplace where buyers and sellers can trust each other", why did you not intercept where it was obvious that the travel agency Globus was unfair in holding my money. I expected a more thorough opinion than what you did, by being a bystander. It seemed you are in cohorts with businesses and not customers 07/30/20 |
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Resolution was not reached and only communicating via email/message was ineffective. BBB Accreditation T. 07/30/20 |
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I've used BBB for a few different issues that I wasn't able to resolve on my own. Each time BBB resolved my issues with the company and in some cases was able to get my money back. They are simply the best. Thank you BBB Accreditation T. 07/30/20 |
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I am pleasure to contact BBB because my issue was resolved. BBB Accreditation T. 07/30/20 |
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I was so surprised and pleased on how quickly my problem was resolved. Thank you so much 07/27/20 |
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The BBB helped arbitrate a dispute I had with a business that did not result in the outcome I hoped for, but through no fault of the BBB. The business was not responsive. Thank you. Community E. 07/27/20 |
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After I inquired through the bbb, they reached out to the corporation, and within a week my problem was resolved. BBB Accreditation T. 07/27/20 |
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Took the word of WOW
Wow did finally call me Dismissed my valid complaints
Thanks for nothing
Big Business beat an individual out of $199.90
only contact me for refund
filing with fcc 07/25/20 |
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We were having trouble with a travel booking company, Evolve Travel.
We had to cancel plans due to the COVID pandemic and were told we would be issued a future credit. However, every time we tried to call or email to verify the credit we got no response. Our credit card was charged in full & it wasn’t until we filed a cases/ the BBB that we finally got a response & the credit that was due.
Thank you BBB for being there to be an advocate for the consumer. BBB Accreditation T. 07/24/20 |
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Site was very easy to use and they were very prompt with their reply. Highly recommend if you are having issues with a business and they are not responding. 07/24/20 |
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I trust in the seriousness, professionalism and commitment that the BBB has with people. It seems to me the best place to express my opinion when a business is not work correctly with the customers. 07/23/20 |
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No one ever connected with me I have no idea what happened to my complaint 07/22/20 |
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I'm pretty confident that the BBB didn't even read all correspondents. If they had, there is no possible way that they would have done what they did. 07/22/20 |
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My complaint about Century Link went on deaf ears. It was obvious that the BBB is in the pockets of this giant corporation. Only response was that Century Link would not respond to the complaint. I filed the same complaint with the FCC and wouldn't you know it, I received my money back and a formal apology from Century Link for failing to cancel my account when requested in writing and on the phone. The BBB has lost all credibility in my eyes. Community E. 07/22/20 |
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BBB has helped me settle many complaints over the years if a fair manner. Companies often (especially large corporations) ignore individuals or make each of us jump through so many hoops that it becomes very difficult. A complaint to BBB gets someone to respond that has the authority to listen and arrive at a reasonable solution. 07/22/20 |
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Easy to use and got results fast 07/22/20 |
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Everything was done great. Was only disappointed nothing could be done. 07/22/20 |
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The main thing for me was to get WoW to listen to me. By getting a third party involved that is recommendable and would get the business to listen to me was the main reason I went to BBB. The other thing that help was WoW took it seriously. 07/22/20 |
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My problem was never resolved then it was just closed. 07/22/20 |
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I never heard anything and it was never resolved. No feedback no calls and now you want feedback? Not good. 07/22/20 |
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In a dispute with Frontier airlines the BBB was of no value. Frontier offered me an "apology" but nothing more. BBB emailed me back and considered the case resolved. Really????? Community E. 07/22/20 |
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The BBB is a great service to help with anything you need. They did a wonderful job of getting this resolved. That is why we joined the BBB when we started our business. Well worth money and resources. 07/21/20 |
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no comment Community E. 07/21/20 |
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Grateful that they were able to assist in communicating an issue I had with a merchant. Very professional and easy to use. Thank you. BBB Accreditation T. 07/21/20 |
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My issue was resolved quickly and I am so grateful to know of BBB effectiveness. BBB Accreditation T. 07/21/20 |
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I booked 2 tickets to fly to florida to visit my ill mother with my brother during the pandemic. I found out a week prior to taking off that I had to work (im a frontline worker). I called frontier everyday to cancel and receive a refund or credit but always received the prompt that “due to limited staff, long wait times....” each day i waited more then 3 hrs on hold but was hung up on. I then started chatting with reps via internet chat but they would end the chat each time before i could explain the situation and i would be forced to start all over again with a new rep.... all while working 14 hour days at my covid 19 testing center. I even went as far as to contact cheapoair and they initiated phone calls on my behalf to frontier but on our 3 way calls we were again hung up on after hours of sitting on hold.
I was forced to file a BB claim against them just so i could speak with someone, but just as someone started reaching out, BB CLOSED the claim with no resolution. Now I really have no clue what to do! $400 in flights down the drain. Community E. 07/21/20 |
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I filed against a business that clearly was in the wrong, had proof of shady business tactics, and the fact it was during a pandemic and cdc recommendation, and the BBB still sided with the shady business claiming they showed “good faith.” There are over 1,000’s of customers that were screwed over by this company and yet the BBB states “good faith.” Maybe good at being shady and thieves but not how they handled the situation. Community E. 07/21/20 |
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BBB has helped me solve many merchant disputes. BBB is easy to use. Community E. 07/21/20 |
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It is very clear from the start that BBB will help as best as possible, regardless of outcome. The outcome to my dispute was not great, but that's beyond BBB's control. BBB was a great source of help. Thank you! 07/21/20 |
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I had a problem with WoW cable so I reached out to BBB for help or to get WoW to listen to me and they did. Thanks to BBB I was able to get my dispute settled with WoW. Thank you Community E. 07/21/20 |
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I had been conversing with a company for months, getting absolutely no resolve. I sent in my complaint and resolve within 24 hours. Wonderful service, easy to use! Don't let the naughty companies bully you! Community E. 07/21/20 |
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When I contacted this better business bureau in Denver I did not have high expectations, but boy was I in for a surprise. After logging in all of the pertinent information with my complaint, almost immediately I received a response. Community E. 07/21/20 |
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Good Afternoon:
I am very satisfied with the out come of the complaint referenced above. The company (Dish Network) has processed a refund for the antenna and installation back to my bank account and I just wanted to say thank you to the BBB and to the Senior Resolution Specialist Rochelle Fox who has worked with me to achieve the satisfactory outcome of my complaint. I am so pleased with the results and very grateful to Dish Network for cordially agreeing to resolve this matter in a timely fashion and with the happiness of the customer in mind. Your cooperation and understanding of my situation is greatly appreciated and should my financial circumstances ever improve, I will definitely seek the services of Dish Network for my television and internet access needs. Thank you so very much for your help and consideration in this matter.
Tammie Carr
Satisfied Customer 07/21/20 |
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If the business you’re complaining about isn’t registered with the BBB, there’s nothing they can or will do except suggesting you should have used a business that is registered and this wouldn’t have happened. Community E. 07/21/20 |
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The process of reporting was very smooth and easy. I received prompt responses from the BBB, and they compelled the business for which I had a dispute to reach out to me directly. The business and I were able to come to a mutually agreed upon solution. I highly recommend using the BBB and certainly will use them again in the event I encounter a problem that a business and I cannot resolve. 07/21/20 |
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Very unhappy with the service provided by the BBB here. I have had great outcomes with the OH team but no luck this time. Frontier only giving people 90 days to use credits during a pandemic is a joke. The customer service was horrible and I was hung up on multiple times, in addition to their Customer Service department not taking calls for weeks. I am not penalized and out almost $400 due to not being able to reach them by phone for extension and BBB felt this was fair. Community E. 07/21/20 |
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BBB did nothing to help resolve my issue. Frontier Airlines is a company which steals from the public- the BBB did nothing but collect emails back and forth- what a waste Community E. 07/21/20 |
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Such a great resource for resolving conflict with businesses. I have used the BBB numerous times, not everything has been resolved, but I feel it is always worth the time. 07/18/20 |
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I had a problem with a company not issuing a refund even after multiple emails and within 2 days of my emailing the BBB my issue was resolved. Thank you Community E. 07/17/20 |
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I have had several positive resolutions using the BBB. I also use them to research businesses in my area. Community E. 07/16/20 |
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I contacted the BBB on Sunday and by the next morning I had an email. They were great with handling my problem. I tried for 3 months and got no place. With their help I was able to get a response and a full refund! I could not have gotten that outcome without them. Thank you so very much! I truly appreciated your quick action , hard work, and professionalism.
Lynda 07/15/20 |
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Quick and informative response. Although, the company, "Anywhere Rooter" in Aurora, Colorado that I was having issues with and would not respond or negotiate with the BBB, it is reassuring to know that there is someone out there willing to listen and help. Thank You! Community E. 07/15/20 |
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I was very please with the help I received, I would for sure recommend people. 07/15/20 |
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I want to commend the BBB Denver & Boulder Team for great job they have done in helping me resolve an issue I had with a Denver business. Even though the business was not a member, the team followed thru and was able to help me with a resolution that made the business refund the full amount. Thank You !!!!! 07/15/20 |
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Thank you so much for all your assistance. 07/15/20 |
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Thanks so much for resolving my issue speedily . What I had to fill out on line was
quick and efficient, quick response and the resolution was done in less then week. Thank You. 07/14/20 |
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I really appreciated the help and it was handled in a timely manner. In this time of need we are all going through 07/14/20 |
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