Better Business Bureau - Denver & Boulder - Our Reviews
Overall Rating
(3466 Reviews)
(1676 Reviews)
(1747 Reviews)
(41 Reviews)
(2 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Better Business Bureau - Denver & Boulder has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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no comment BBB Accreditation T. 06/23/20 |
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no comment Community E. 06/22/20 |
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Quick and easy resolution to the matter. Community E. 06/22/20 |
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Thank you for working to get my complaint understood and resolved.I have never complained but felt there was miscommunication with my issue and the BBB was able to see both sides and get the issue resolved.I will now give the merchant top reviews instead of having hard feelings toward them .I will also refer other people to the business if they are in the market for their items .Thank You! 06/22/20 |
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Matter still not settled. 06/22/20 |
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The Better Business Bureau served as an intermediary between me and CenturyLink. In my case, I will not know whether my billing dispute has really been resolved until I receive my July bill. So far, the CenturyLink representative with whom I have been working (via FaceBook Messenger) has communicated in a clear manner and has told me what my future bill amounts should be and will be. But the bottom line is not yet known, and will not be known, until I receive my July bill and future bills from CenturyLink. So far, the Better Business Bureau has served as a helpful intermediary, which probably made my dispute easier to deal with. Community E. 06/22/20 |
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I UNDERSTAND THAT THE BBB CAN NOT MAKE THE BUSINESS SETTLE. I WAS TOLD IF IT COULD BE RESOLVED IT WOULD GO AGAINST THERE ACCREDITATION. THEN I WAS TOLD IT WOULDN'T. SO THE BUISNESS COULD SAY ANYTHING TO SHOW THEY TRIED TO RESOLVE PROBLEM.SO PRETTY MUCH A WASTE OF TIME. 06/22/20 |
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I am very appreciative and happy of BBB for providing me an avenue to attempt to resolve my dispute.
I was disappointed that BBB proclaimed that my dispute was resolved after one response from the party I had the dispute with even though I was not in agreement with the comments (from the “party”) or feel that my concerns were fully addressed. It felt like a rushed closing of my case.
I am appreciative of BBB, and I would use BBB again as I believe in their purpose. Community E. 06/22/20 |
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BBB contacted Frontier Airlines, the business that refuses to refund my money for a flight they cancelled, after my informing them that my issue had not been resolved. I had hoped that they would have, at least, published my complaint where it could be viewed by others having the same problem but a message was sent to me by the BBB stating that my complaint had been resolved. That is not the case. Ten's of thousands of consumers are experiencing this problem with multiple airlines. I have spoken with others flying American and United Airlines who are experiencing the same problem. As long as these companies are not held accountable for withholding monies for services that have not been performed, this will continue. I am not happy. My complaint HAS NOT been resolved. Community E. 06/22/20 |
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I appreciate the BBB and have received much needed help in the past, but at times it seems the organization has little power. It was very disappointing to receive no response from the merchant, and I wish the BBB could do more to resolve issues between customers and companies. Businesses should be held accountable for their bad service. 06/22/20 |
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This business was not helpful in any way. They allow businesses to steal your money. The only thing they do is monitor emails back and forth between you and the company for a couple of weeks and then close the case. Waste of time! Community E. 06/22/20 |
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Car repair shop,Pickering's Automotive, does not stand behind their warranty. This is an ongoing unresolved issue.
BBB is still looking into complaint
Until it is resolved or investigated further it is difficult to rate BBB's intervention into the matter. BBB Accreditation T. 06/22/20 |
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While they tried to help, they close the case too soon without verifying that the problem has been resolved. Community E. 06/22/20 |
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BBB allows you to report your issue with the business, but if nothing is resolved or either Party is willing to give in then nothing is accomplished. So it was a waste of time. I didn’t see any benefit of BBB and the company I had a complaint with is still operating and has kept my money. BBB Accreditation T. 06/22/20 |
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Asked BBB to help with the HOA company where I live, Hammersmith management. The HOA company is irresponsible and unresponsive to any/all homeowner needs. When a water main that feeds two buildings in the complex needed repairs, Len Kaiser from Hammersmith threatened to charge me for the repair because I was having trouble coordinating access to the crawlspace under my unit where the pipe is. The tennis court has been broken into and vandalized for over a month, no response from Hammersmith. There are violent predators in the complex, no response. The parking lot looks like downtown Kandahar. The buildings were recently painted on the outside. Hammersmith tried to get the painting company to take everyone's satellite dishes down. Yet, there are NUMEROUS units whose patios look like gypsy camps. That's against the covenants. Also against the covenants is the parking of commercial vehicles one-ton or larger. It goes on here completely unregulated. When I call to ask if I can park my little (5*10) motorcycle trailer in the lot for a few hours, some guy at Hammersmith read me the riot act and demanded why it was there and took the license plate number, and told me it'd be towed if it was there "too long". The biggest problem here is that so many units are rentals. All the condos are individually owned, but 60% are privately rented. It's in the covenants that rented units must be provided and held to the same rules as owners. No accountability at all, the renters are completely out-of-control.
The HOA assessment is $275 a month. It was ~$140 a few years ago... They're even keeping the pool closed due to "the covid". When I inquired about a prorate reduction of the assessment since the pool is closed and the tennis court is unkempt (both have line items in their budget), I was completely ignored. The monthly HOA meetings are held at a fire station that is MILES away from the complex, during the week, during business hours. Lately, the meetings have been call-in on some conference number, but they're still during the week and work day. How could homeowners possibly have a voice when the HOA is so cowardly as to prevent anyone from attending. I called into the last meeting to inquire about introducing motions to the board for homeowners to vote on, and was told by Len Kaiser, that homeowners "can't change the rules" and that the HOA gets to act the way they do with no possible repercussion. I have been BEGGING for help with the violent neighbors, and the response I got was that the HOA "is not law enforcement". My suggestion for the HOA to contact the police area representative and create a neighborhood watch went completely ignored.
There are 152 units here. At $275 each, every month, that's almost FORTY-TWO THOUSAND dollars a month. $41,800 to be exact. I'm not sure if I have unit count exactly right, but I know I'm close, because that's what to paperwork said about the complex when I bought my unit.
I contacted BBB to ask for help, and after just a few messages, they dismissed me, saying that the vapid replies from Hammersmith were "good faith".
No one from BBB ever contacted me. They just passed the letters I wrote to Hammersmith and didn't actually do anything. Now, I get this survey review solicitation from BBB inviting my review, and it says to be sure that I mention "BT" as the person who "helped" me.
Well, I never met or heard from BT, and Hammersmith continues to be as useless as a screen door on a submarine.
If I could get some homeowners organized, I've looked into class-action law, and if just 40 of us band together, we could challenge Hammersmith (and BBB) in court.
I have the contract between the HOA and Hammersmith. It expires on 30 June, 2020. Like, in a little over a week. Then, it's going to go month-to-month and there's a clause that will allow, and GUARANTEE, that Hammersmith raises the "assessment". BBB Accreditation T. 06/22/20 |
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I love the BBB I can trust them and they are always helpful 06/21/20 |
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no comment Community E. 06/17/20 |
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All I have to say is... less than 24 hrs to get my refund!!!!
I " HIGHLY" Recommend them for any dispute you may have.
They get at it and get it done! BBB Accreditation T. 06/17/20 |
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The Better Business Bureau is very helpful to me. Without their help my issue with a company would have never been resolved. Community E. 06/17/20 |
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Very helpful! they have the customer in mind! Community E. 06/16/20 |
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When writing directly to the airline, I only received canned, standard-procedure responses. It was clear that they were not giving anything I said real consideration. I filed a complaint through the BBB as a last resort. That did the trick. The airline finally considered what I had wrote and the logic of my argument. The BBB was responsible for the airline's change in attitude and I am very grateful for your help. 06/16/20 |
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Community E Field Service helped me resolve a disagreement with an airline. I went round and round with the airline until I contacted the BBB. After two complaints moderated by BBB, the airline stopped disagreeing with me on principle and listened to me. Community E. 06/15/20 |
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During Covid-19 I was in need of funds, and the company holding my funds had me in a circular situation with zero attempts to communicate and no way for me to communicate with them! I had lost hope of ever getting my own funds from them! The BBB got their attention and it was handled IMMEDIATELY and I had an apology from the company and within a week I got my check. I only use BBB when I need to, but I KNOW they have the ability to put things in motion, so I trust them. They are FAIR first, so not every answer is the one you want, but if you are in the right and there has been wrong done to you, this is the route to go and I am usually pleased with the result. Community E. 06/15/20 |
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I was hoping going through the BBB I would have received a better response than the 10% refund, or 33% credit toward an itinerary that must be used by 12/31/2020, with the company that was holding $13,778 of my money. Most reputable companies in 3/2020 were refunding 100%, at the very least they were moving paid monies to 2021 trips. Mark Story's cancellation policies that they held to, were in the event the client cancelled within 90 days. Since the client, me did not cancel, said cancellation policy did not apply. Or, if they want to go that route, then Savvy/Story should have accepted their policies's within 90 day range, and returned to the client 90% of their monies paid. I would have accepted that had it been offered. 06/15/20 |
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no comment BBB Accreditation T. 06/15/20 |
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You Asked!!
I felt like I made a compelling argument that the problem's we have had with our BMW were clearly two separate incidences and that we were completely willing to absorb the cost on the first one because yes it happened before the warranty start date! But the FACT that the second problem appeared several months later CLEARLY showed that this was a new issue, this seemed to be completely overlooked or American Auto Shield decided to call myself and the second shop we took the car to Liars(which had solved the first issue when the first shop couldn't seem to find it).
American Auto Shield does not assign someone to your case so Every time you contact them it's a new person and they are just reading notes and regurgitating the information and telling you it says here that this is denied! it's a very frustrating process that I don't care to go through again.
As for the arbitration process, What arbitration process! the question on here was how did our team member do, What team member! I only heard from the person one time to tell me to provide some info when I click the wrong button trying to navigate the process, other than that they just pushed the arguments back and forth between myself and the company lawyers, I have been a union worker for many years so I am familiar with the arbitration process and expected the arbiter to be more involved and ask some question of their own but instead they just handed out the verdict in which the company had No liability.
This may just sound like sour grapes on my part but my issue is that I feel like their was poor customer service from the company and a below adequate arbitration process!
So needless to say I no longer have a need for this companies service or lack their of!!!! 06/15/20 |
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I submitted my complaint after the company stopped responding to my communications. The BBB reached out to them and they issued my refund within 1 day. I felt supported and protected. Community E. 06/15/20 |
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Seems to be business friendly, so ratings should be taken with a grain of salt. My issue was resolved without my input; only the businesses input which was fabricated and I had to reopen it. Best thing to do is call them and speak to someone live, as their online comm system is really geared towards muzzling complaints in favor of the businesses side of things. BBB Accreditation T. 06/15/20 |
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no comment Community E. 06/15/20 |
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Thank you for helping to get my money back 06/15/20 |
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no comment Community E. 06/15/20 |
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Helped me repair static issue with CenturyLink that had gone on for months Community E. 06/15/20 |
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no comment Community E. 06/15/20 |
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Frontier send me an offer to cancel my flight I excepted it and they changed the terns after I accepted the offer I complained with bbb and they closed the complaint because Frontier responded. Frontier said there's nothing they can do about the email that it's done. ok then don't offer something and switch it after I accept how is that right to treat a customer the case shouldn't of been closed by bbb Frontier didn't correct their mistake. Community E. 06/15/20 |
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Great service..only took 1 contact from BBB and they responded with my refund. Community E. 06/15/20 |
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no comment Community E. 06/15/20 |
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I don't know how to thank you enough,you were so helpful,thank you ,thank you;
Sarah 06/15/20 |
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After a dispute with one of the cable TV companies, I contacted the BBB to help me resolve the issue. The Better Business Bureau was amazing to help get things settled. I would definitely recommend them for assistance in solving any matter. Community E. 06/11/20 |
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My complaint was closed, saying that the business made a "good faith effort" to resolve my issue, even though they did not provide me with the product I purchased and did not refund my money. How is this a good faith effort when they kept my money and did not give me my product? The company offered an 80% credit to purchase another product, which I was unable to use. 06/09/20 |
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i contacted you twice on sunward steel buildings. i was having trouble getting them to complete the project. with your help i believe they got the job done(which they finally did)sooner than if i had not contacted you. 06/09/20 |
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no comment BBB Accreditation T. 06/08/20 |
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I’m am very satisfied with the professional service the Better Business Bureau provided to me. Community E. 06/08/20 |
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Though the business, Vail Resorts, is not a member, the BBB communicated my concerns and shared their responses. Though an unsuccessful endeavor on my part (can't fight a near monopoly), the BBB certainly did thweir part. Community E. 06/08/20 |
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They did an excellent job in assisting both parties reach a fair and reasonable decision expeditiously. BBB Accreditation T. 06/08/20 |
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no comment BBB Accreditation T. 06/08/20 |
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no comment Community E. 06/08/20 |
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The search process for finding the business in question was somewhat challenging. Once the complaint was initiated, the process was straightforward (communication, timeliness etc.). Even though the complaint was not settled, I felt the BBB was a positive factor. The only serious problem with the process was that the complaint was closed before the issue was resolved. 06/08/20 |
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I created a complain and was supposed to get an email when they processed it. I never got an email. Community E. 06/08/20 |
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BBB did nothing to help BBB Accreditation T. 06/08/20 |
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BBB helped prevent a scam charge on my credit card with a company that, as I later learned, is notorious for scamming customers. Whereas others were cheated, I got the false charges rescinded. Their service was timely, courteous and effective. I recommend this service wholeheartedly. Community E. 06/08/20 |
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