Better Business Bureau - Denver & Boulder - Our Reviews
Overall Rating
(3466 Reviews)
(1676 Reviews)
(1747 Reviews)
(41 Reviews)
(2 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Better Business Bureau - Denver & Boulder has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Nothing was done at all about my situation. I just got back off a week long vacation and my service was supposed to be taken care of today, and again the home buyer warranty company's process fell through. The response I got from the home buyers warranty company was not satisfactory. I couldnt make that a response before the BBB closed it out. The only reason why I did not respond to the response from the company was because it was still pending completion, that is why this BBB's process gets 1 star. 4 months and I am still waiting to get my HVAC fixed with a newborn and we are all still being subjected to extreme temperatures due to the complete negligence of 2-10 Home Buyers Warranty. BBB Accreditation T. 11/09/20 |
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Not much to say because there wasn't much the BBB did. As an organization that touts being an advocate for the consumer, they sure have me fooled.
An unacceptable response was received from the business I was seeking help with. No chance to reply. The BBB simply stated that they made an effort and closed the complaint.
Shame on the BBB. Too bad I cant file a complaint on them....They would probably just close it!
What a joke! BBB Accreditation T. 11/08/20 |
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The only problem was finding BB in the first place. 11/07/20 |
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although the last time I used the BBB they helped bring resolution, this time they did not get the job done, even a little. I ended up getting the whole thing resolved my self by getting in touch with a supervisor. Once I did, it worked out quickly and exactly like I wanted. Community E. 11/05/20 |
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I BELIEVE THAT BBB CAN TALK TO THE COMPANY SO THAT SHE FEELS ABLE TO SOLVE THE PROBLEM 11/04/20 |
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Complete waste of time and lack of willingness to help, protect or back the consumer. Just hire attorney. BBB Accreditation T. 11/04/20 |
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I was never contacted and the issue was never resolved 11/03/20 |
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High score because you are receptive and positive. The issue was resolved and that's the main thing but your folks were helpful in understanding the promise.
11/03/20 |
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no comment BBB Accreditation T. 11/03/20 |
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They were more concerned about closing my dispute rather than making sure that the company resolved my issue. Community E. 11/02/20 |
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I was exceptionally thankful to have a forum to air my grievance with a company that has had many problems in the past and now. Even though they advertise their service as being "unlimited", it has far short-coming in producing what they advertise. They need to change. I am escalating to the FCC to address this problem. Community E. 11/02/20 |
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If business reviews are not seen by potential customers, there is no motivation for businesses to be better. Reputation is a big deal, but let's work to make businesses better and not simply walk through formalities that really show no good faith effort to help businesses improve. Community E. 11/02/20 |
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Able to get resolution with an issue that I wouldn’t have otherwise been able to resolve. BBB Accreditation T. 11/02/20 |
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After many months, correspondence to Home Advisors CEO, Customer Service etc., and finally contacting BBB, my issue was finally resolved and credit issued.
11/02/20 |
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Quick, easy and resolved! Thank you! 11/02/20 |
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as a consumer, I don't feel lonely during the road, make it easy for me as customer, make feel like someone is listening to me. 11/02/20 |
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I was never contacted and the issue was never resolved. Morgan's paving never made it right and I had to have all the work torn out and redone as well as repairing my entire sidewalk and sprinkler system. 11/02/20 |
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Had an issue with a utility that I kept getting the run around on. Filed with BBB and the issue was resolved in a few days. Thanks for your help. Community E. 11/02/20 |
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I received a refund from the seller the same day that I filed the complaint so thank you so much for making this a satisfying experience ! 11/02/20 |
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I had to ask for a reply several times. Your reply, after I asked, stated the business sent an e-mail to me responding to the complaint. You did send me a copy of the response (thanks because I never got anything from Centurylink). I don't really see where it was worth reporting. Community E. 11/02/20 |
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The dispute filed recently with BBB was only PARTIALLY resolved. I complained about several issues. ONE item was resolved. The others were not. The rep did not give me a chance to respond to the company or ask if I was satisfied with the company's response - he just closed the dispute without my input, so no, I am not satisfied. I feel that an appropriate response is to confirm with the initiator of the complaint to determine satisfaction/resolution. I had to reopen a dispute to address the remaining issues that were unresolved. Community E. 11/02/20 |
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After 4 months with Home Advisor's, my problem was solved with a total refund. BBB Accreditation T. 11/02/20 |
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I had a horrific experience with a vacation rental company and they refused to respond to my concerns, so I turned to the BBB. My rep at the BBB intervened and got the resolution I was seeking. I can't thank you enough! BBB Accreditation T. 11/02/20 |
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Thank God for the Better Business Bureau they get the job done these companies always trying to scam you but when you call the Better Business Bureau on them they get the job done thank you again 11/02/20 |
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I was able to resolve my issue quickly with two phone calls and was assisted by professionals who could get the job done. Thank you for helping to facilitate this issue with Century Link and Direct TV 11/01/20 |
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We appreciated having a resource to go to that could intervene on our behalf to attempt to resolve the matter without having to go to court. 11/01/20 |
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I am being asked to provide feedback on the resolution of my dispute, but to my knowledge, no action has been taken. I have not received a phone call, or email, or any communication that any steps have been taken on my behalf. I have left a voice message to follow up on the online form I submitted two weeks ago. Community E. 10/31/20 |
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I was grateful for BBB's help and felt some justice in the fact that Perch Chairs & Stools' BBB rating is now a C because the company did not respond appropriately to my complaint. Perch is not BBB accredited. Buyer beware their product warranty is nothing but empty words. Community E. 10/31/20 |
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I filed a complaint about a cell phone provider and in less than 2 weeks it was taken care of. This was a $1200 issue that I couldn't let go. I had tried with the company myself for over a month and was still not getting results. My issue is resolved, I'm glad we have somewhere to go when companies continue to take advantage of people. Community E. 10/30/20 |
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It was an easy process once I got the BBB involved with my complaint. I am forever grateful and you have a lifelong consumer! 10/30/20 |
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This was the worst experience of my life. I have never had a person a professional lie cheat and steal like this man has. He took my money and he has had it since August 26 and I'm still waiting for my money. He has done no work either!!!
Don't do it call somebody else !!!! Community E. 10/29/20 |
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I am very satisfied with the BBB! They helped me resolve a two month complaint with a home maintenance company. Thank you BBB! BBB Accreditation T. 10/29/20 |
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Your personnel are very very good. I sincerely thank you very much. From PeterS. 10/28/20 |
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The online process was very efficient. BBB responded to my complaint right away and kept me up to date at every step. I was able to get the resolution I wanted. I appreciate very much the service BBB offers and highly recommend them. Thank you BBB. 10/28/20 |
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After trying for months to get in contact with Keto BHB Real for a refund, then trying to contact the Norton Shopping Guarantee with out any luck, and going through Master Card Dispute Team with no luck, I had basically given up. It was over $400.00 canadian that I would have lost but I found BBB when I looked up Keto complaints and thought that this would be my last shot at getting a refund. The BBB was amazing!!! Within a couple days I had a note back from Keto BHB Real saying that they would refund my card!!! I am so impressed by BBB that I have told lots of people about the great work they do!!! Thanks a Million 10/27/20 |
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they were great , thank you for all you do! 10/27/20 |
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The business that I had an issue was not accredited. However, I was asked questions and had no way to reply. Usually it will give an option too, but because it said no need action was needed I had no way to reply to the questions being asked. I did respond via regular email but I have no idea if it was ever received since I never received a response from the email or in the complaint. 10/27/20 |
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I did not feel that making a complaint was worth while. All you did was relay my complaint to Viasat. Then whatever Viasat replied was it. Nobody seemed to listen to the details of my situation. Viasat is a terrible company and nobody seems to care. 10/27/20 |
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Although BBB was very responsive the end result almost made the effort a waste as there is no recourse against the vendor. Some how vendors who cheat, lie or steal need to be held accountable! 10/27/20 |
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It doesn't appear my complaint was reviewed by anyone. On a positive note, it did provide a platform for the company I filed the complaint against (Two Men and a Truck) to respond to me. I was pleased with that because I couldn't get the company to talk to me before, but BBB did not assist whatsoever. It seems like it was just an automated system. I think if anyone at BBB would have read the things that the company I filed the complaint about was writing to me, they would have interfered and found that my complaint was valid, and that this particular company intentionally took steps to take advantage of me and dramatically overcharged me. Community E. 10/27/20 |
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I have been trying to contact someone since April of 2020 to return the order for a refund with no luck. I could not even reach the Norton Shopping Guarantee to help. I tried the master card dispute team and they could not do anything since it was a trial offer. I could not afford over $400.00 they charged on my card. When I came across all the complaints on BBB I thought this is my last chance. They emailed right back saying it was received and being forwarded and that I could expect a reply from the company. I received the reply from the company and they offered my refund so I was totally happy. BBB is the best thing out there to help anyone with this sort of issue!!! Thanks a Million. For ever Great Full! 10/26/20 |
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Working with BBB online was a smooth process. I was extremely pleased with their quick response. They kept me up to date every step of the way. It was very efficient. I contacted them online regarding a billing dispute with an ambulance company and they got me the resolution I needed. Thank you for your service BBB. Community E. 10/26/20 |
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I had season tickets to the Denver nuggets that they would not refund my money for after the season was canceled due to covid. I waited 7 months and finally decided to file a complaint with the BBB. After I filed my complaint, it only took 10 days to get my money refunded to me thanks to the BBB. Community E. 10/26/20 |
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I appreciate the prompt follow up from the Denver BBB and being kept informed during the process. 10/26/20 |
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no comment Community E. 10/26/20 |
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I felt that all you did was relay my comments to Viasat and send me their response. It didn't matter what Viasat said - you considered them "right" and closed the file. Viasat is totally messed up and it doesn't seem to matter. 10/26/20 |
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Sling TV charged me double for their services from Mar. 2019 until Aug. 2020. They set up two accounts in my name. BBB contacted them after my attempts to rectify the situation ended up a dead end. A representative from Sling headquarters contacted me less than 2 weeks later and refunded my money days later. Very happy with the outcone. BBB Accreditation T. 10/26/20 |
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Took the side of the business when they are supposed to protect consumers and my concern was truthful and legitimate. Community E. 10/26/20 |
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Might as well lodge your complaint with the state's Attorney General instead of wasting time with the BBB. Completely disappointing. Community E. 10/26/20 |
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The BBB are the best. They are very good and always are.
Thank You BBB. BBB Accreditation T. 10/26/20 |
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