Better Business Bureau - Denver & Boulder - Our Reviews
Overall Rating
(3466 Reviews)
(1676 Reviews)
(1747 Reviews)
(41 Reviews)
(2 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Better Business Bureau - Denver & Boulder has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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BBB is a good place to start a conversation with a company that is being dishonest, price gouging, and or unethical. Yet, I feel that the BBB is not showing the public or properly grading the companies who have plethora complaints against them. In particular, one company that I worked with that has many many many recent complaints against them on the BBB site is still receiving a grade of a B-. I think any company with this many complaints should be in the C- to D range. BBB Accreditation T. 01/25/21 |
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Very helpful and easy to work with. Would recommend when you need help getting proper service from another company. Community E. 01/25/21 |
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They were very helpful and I got the outcome I wanted. Highly recommended. BBB Accreditation T. 01/25/21 |
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You were absolutely wonderful until you said “the BBB has determined that the business made a good faith effort to answer the complaint." That shows me that you did not read my rebuttal carefully enough. It also shows me that you have not read the complaints against Dish Network on your own website. Dish’s response did NOT address the issue in my rebuttal dated 1/12/2021. Dish did NOT explain why the chargeback letter dated July 9, 2020 has a minus sign in front of the number, -108.33, but the chargeback letter dated April 10, 2020 does NOT. You closed the complaint before I got an explanation for that. That isn’t fair. I have been dealing with Dish since 3/05/2020, and not once did Dish make a good faith effort to refund my family’s money. It took them nine (9) months to refund it. They refused to issue refunds until they started receiving letters from various State Attorneys General writing to Dish on my behalf. Does that sound like a good faith effort to you? They lied to me, to you and to eight State Attorneys General for seven months, all in an effort to steal from families of the deceased. If you decide that the complaint is not going to be resolved and you are not going to pursue it any further, then say that, but DO NOT SAY THAT DISH NETWORK acted in good faith. That is insulting. Community E. 01/24/21 |
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At the end of November an analyst of a Century Link advocacy group called me, and 2-3 times I talked to him about the situation. He gave me 2 credits, but we came to a conclusion that the situation isn't solved and he promised to call me again after he was planning to talk to his supervisor. He disappeared and never called me again. Of course I cancelled the previous services and now I have a new monthly payment, way less then I had before, but the problem isn't solved. I insisted and still insisting on a bigger credit. Who do I complain (or talk to) now? Who is going to check all the amounts of money they charged me and I paid them? I think that Century Link representative was supposed to call me and figure out the problem I had with them. Aren't they interested in satisfied customers, taking in consideration that I've been their customer for more then 20 years?
01/20/21 |
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Everything went through very easily and my complaint was resolved with quickly 01/20/21 |
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Thank you BBB for your timely response to my complaint concerning the business who would not respond to me concerning the poor service I received. Keep up the good work and the help you are giving the consumers. Thank you! 01/20/21 |
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Service is great. 01/20/21 |
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I appreciate all your efforts and assistance in the matters brought to you. I appreciate the time and the outcomes. Not always were they in my favor but I appreciate having you all behind me with complaints against big-name companies and assisting in a speedy resolution 01/20/21 |
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The BBB complaint allowed my organization to approach the right people in the troubled business we were dealing with. 01/20/21 |
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I really want to thank you guys at the BBB because you guys really did make me feel as if you guys cared about what I've been going through for months with this company and I want to thank you guys for reaching out to me and sending me out emails and just keep it in contact with me just let me know what is going on with my case and because of you guys I received a check within a couple of days considering that it was going to take much longer and I know that for a fact 01/20/21 |
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I am glad that there is a site to share my concerns and complaints. BBB greatly helped me solve my issues. 01/20/21 |
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no comment Community E. 01/20/21 |
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no comment Community E. 01/20/21 |
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With so many scam going on we were afraid to contact them direct and felt safe in letting the BBB handle for us.
We were amazed at how quickly it was resolved. 01/20/21 |
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no comment Community E. 01/19/21 |
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Again the Better Business Bureau was able to help get my problem rectified. I can't thank them enough. When you think you've tried everything within your power to have your issue resolved and keep running in to dead ends - turn to the Better Business Bureau. You'll be amazed at what they can do. BBB Accreditation T. 01/19/21 |
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I didn't receive any correspondence until yesterday 1/19/21 and I filed my complaint 11/24/20 regarding my complaint. The only thing that was mentioned was BBB tried to contact the company twice but was unable to reach them. Nothing about a letter or any other type of correspondence that could have been sent out. The only thing mentioned was BBB would put them in their files as a company with a complaint against them. I think a letter could have been sent to the company regarding the complaint.
Thank you 01/19/21 |
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no comment BBB Accreditation T. 01/19/21 |
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Always very helpful resolving disputes! BBB Accreditation T. 01/19/21 |
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The Better Business Bureau helped me to resolve an issue with a local company. They worked with myself and the business to provide a fair and speedy resolution. BBB Accreditation T. 01/19/21 |
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Within 3 days took care of my issue. If it was jot for the BBB i would have not gotten a refund from a very bad company. BBB Accreditation T. 01/19/21 |
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As soon as BBB got involved in my complaint it was the catalyst to getting it resolved. 01/19/21 |
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It didn't produce any results or outcome. I will not be using in future. 01/19/21 |
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I had an issue with Lumen Technologies (Century Link) when I had to return one of their brand new modems. 'Their policy is "If you buy it your own it." They didn't send back "my" modem and they never refunded its cost.
When I contacted the Better Business Bureau with my complaint, They sent a letter on my behalf. It did nothing to resolve my complaint, but the bureau did nothing further. The experience was disappointing. Community E. 01/19/21 |
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BBB did nothing to help with my dispute. The merchant kept repeating their last reply and BBB just kept sending them to me without even looking at them evidently. When I indicated again that i was not satisfied with the reply of the merchant, BBB just closed my complaint! They said "the business’s response addressed the issues outlined in your complaint," but this was not true at all. The business had totally ignored the issues I raised in my complaint. Bottom line: BBB was totally useless, in fact, I suspect biased in favor of the business. I wouldn't recommend this BBB (Denver) to anyone for anything! BBB Accreditation T. 01/19/21 |
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BBB was great in their response to my problem with a business who refused to respond to my emails and telephone calls. The BBB went to work right away to help me with the problem I had with this business. Thank you! Community E. 01/19/21 |
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BBB Does not protect the consumer. They protect the multimillionaire companies. I have reached out to them numerous time and they always side with the companies even though I have had adequate evidence that the company was wrong. Community E. 01/19/21 |
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The BBB helped me cut through the endless obstacle of customer service reps who were not fixing the issue I had. 01/19/21 |
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This service was great and helping me solve an issue that was way out of my control I thank you very much for your assistance and well as support. Community E. 01/19/21 |
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I have used the BBB on serveral different occassions due to foul practices within certain Businesses. The resolution has almost always been a positive one. I would recommend using the BBB if you feel wronged by a company or their practices. I want to thank thr BBB for their assistance and their backing of a complaint and seeing it through to the end Community E. 01/19/21 |
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My first and hopefully last experience I had with the BBB was awesome. Within 48 hours of placing my report, I received a phone call from the corporate headquarters of Rise Broadband and the issue was taken care of immediately. Thank you BBB for your prompt assistance. BBB Accreditation T. 01/19/21 |
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I had a conflict with Western Union who was holding my money order hostage for 6 months and was giving me the runaround having different supervisors tell me different BS. So I got a hold of BBB and they interacted with both Western Union and I in a matter of days if not a week, and because of this interaction I received a money order within a couple of days. Even though Western Union wrote the wrong name on the check, I would totally recommend BBB for everybody if they have a problem with a business. They are the best mediators and investigator I have ever met and the great thing about BBB is that they keep in constant communication with you either through emails or through the third party. Thank you so much BBB Community E. 01/19/21 |
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My issues with this company have not been resolved as of 1/18/2021. At least the BBB got their attention to address there service problems with me. 01/18/21 |
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I was very pleased with the efforts of the BBB, Colorado/Denver Branch, in getting my ongoing issues resolved with WOW Cable. I was not getting any positive response from WOW despite four months of phone calls and correspondence. I am relieved to finally have this issue resolved in my favor thanks 100% to the timely efforts and assistance from the BBB. Thank you! 01/18/21 |
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I recently had a very frustrating and infuriating experience in dealing with WideOpenWest Finance (aka WOW Cable) wherein I had cancelled my cable/internet service with them as I was moving out of WOW's service area. As instructed by WOW, I shipped via Fed Ex all of my cable equipment back to their Equipment Returns Warehouse in Charlotte, NC. Shortly thereafter WOW began billing me $775 for cable equipment they said was never returned. I sent them the Fed Ex delivery proof with signature of receipt by a WOW employee. They continued to ignore me, saying they could not find my returned equipment while they continued to bill me the $775 for the next several months. WOW then turned my account over to a collection agency. I was infuriated, needless to say. I did not know where else to turn except to the BBB, so I opened a file with them and was served by the BBB's office Denver, CO.
The BBB Accreditation Team and, in particular, my assigned field service agent, who goes by the initials BT, got in contact with WOW; and within less than a week WOW coincidentally was able to locate my returned equipment within their warehouse. The collection agency action was halted, and WOW then not only removed the $775 off my bill but also sent me a debit card for the credit balance remaining on my account of $83.14 as of my cancellation date.
I am convinced this would have never occurred had I continued trying to resolve this by myself. It was only after the BBB got involved that I got any positive resolution of my cable account with WOW. I am deeply appreciative to the BBB's Denver Accreditation Team for their efforts in getting this issue resolved for me.
WOW Cable is a horribly run company and I am amazed they continue to stay in business when they treat their long-term customers in this fashion. While doing my research on the company, I ran across a Facebook page entitled "WOW Sucks" where unhappy customers have posted their complaints and frustrations against WOW. I had to chuckle as I read the many posts. Apparently, I am not the only WOW customer who has gone through similar frustration in trying to deal with WOW! BBB Accreditation T. 01/16/21 |
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Despite my initial reluctance, contacting BBB was the best move I could have made to resolve my dispute. Thank you BBB YOU are a credit to the business society! 01/16/21 |
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Site was very easy to navigate. My complaint was rectified with a week. BBB Accreditation T. 01/15/21 |
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no comment BBB Accreditation T. 01/15/21 |
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BBB provides an invaluable service, and I am ecstatic to write this review. I now know the benefits first hand of doing business with companies associated with BBB. I give you an A . Thank you! BBB Accreditation T. 01/15/21 |
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After nearly 2 months of unsuccessful communication or resolution with a local business I filed a complaint through the BBB and received results within 24hrs. Thank you for existing BBB! Community E. 01/13/21 |
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I felt that The BBB did not pursue my case enough and actually dropped it before it was finalized. I actually went back to the company involved and got them to agree to give me a refund on my own. BBB Accreditation T. 01/13/21 |
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Thank you Thank you and Thank you. You do an excellent job, 01/12/21 |
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Waste of time!! At the end of the day they side with the business. All they are there for is to read the back & forth gossip BBB Accreditation T. 01/12/21 |
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I posted a complaint about a business that I have not heard back from and now I have not heard back from the BBB. The only communication I have received is from the BBB stating that they received my complaint and will try to communicate with the business. I have. not been kept up to date on progress, if there is any. I will connect BBB again and hope they will do better this time. Community E. 01/12/21 |
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Happy New Year!Always stand on your own truth. 01/12/21 |
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I could not believe how quickly BBB was abel to resolve my issue. I Literally received an email from the company that was going out of business after I had purchased some items in a few minutes letting me know that my item where on the way. A week later I received my purchase. Thank you BBB. Community E. 01/12/21 |
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BBB's involvement helped me tremendously. I was able to get a full refund of my dollars disbursed. 01/12/21 |
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Amazing staff, so helpful in every way. 01/12/21 |
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I filed my complaint and they notified the business of my complaint and I appreciate that, I am tired of people thinking they can get away with treating people bad and that there are no consequences thank you for helping me 01/12/21 |
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