ARS / Rescue Rooter Laurel - Our Reviews
Overall Rating
(1596 Reviews)
(655 Reviews)
(210 Reviews)
(96 Reviews)
(4 Reviews)
(138 Reviews)
(49 Reviews)
(5 Reviews)
(44 Reviews)
(310 Reviews)
(82 Reviews)
(3 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Laurel has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
|
I was pleased with my service technician, Yonas Makonen, he was very polite and did his job well. The only thing that displeased me was the cost. I was charged $49.00 for the service call for same noise problem I had last year. I just paid for my service maintenance for the year and they checked out my gas heating unit in Sept. In addition to the $49 service charge I paid ECM surge blower motor protector which was $164.00. The unite is not that old, purchased in 2010 with a 10 year warranty. I feel I should not be charged for the $49 service fee, very unhappy with the labor a pricing fees with ARS. Yonas M. 12/15/15 |
|
|
|
|
|
Joseph was very knowledgeable about my heat-pump system. He gave me very useful information about the maintenance of the system. He was professional and polite. I would like to have him back whenever I call for service. Joseph M. 12/13/15 |
|
|
|
|
|
Jean Paul just completed my inspection. He was prompt and courteous. He made some recommendations and explained everything very clearly. He highlighted sale prices which helped me make the decision to move forward with them. He made sure I understood all the pricing. I've had ARS as my HVAC provider for many years and the service has always been great. Jean Paul L. 12/11/15 |
|
|
|
|
|
Tomas was excellent from moment of arrival until he left for his next appointment. He was polite, easy-going, and knowledgeable. He showed me his ID badge before he entered my home, shook my hand, was gentle with my dogs, and friendly with my three-year-old son (all things I want--and are hard to find--in any home service visit). He made a few recommendations and cleaned a couple pieces in our furnace, before finishing up. He explained a lot about filter maintenance and also what a new humidifier and UV air cleaner could do for house--making me think more about purchasing these items. If we have maintenance or any type of service again through ARS, we can only hope to get Tomas again! Tomas C. 12/09/15 |
|
|
|
|
|
Y. explained everything extremely well. It was an informed meeting. Thank you ! Yonas M. 12/09/15 |
|
|
|
|
|
Joseph M came to my house in Laurel to review and do a checkup on my gas HVAC system. He was very detailed and explained each step as he reviewed the HVAC system. I wish all service techs were like him because it would make the experience so much more pleasant. He is someone that you should have train the other reps as they join ARS because he has great interaction with the customers and communicates well. He is very knowledgeable about the HVAC systems and makes sure that the customer is satisfied before he leaves. Good Experience! Joseph M. 12/04/15 |
|
|
|
|
|
Posted a review on Facebook, but wanted to acknowledge Joseph who serviced us that day...he was a true professional at his trade and even went the extra distance by communicating to my wife and I on the type of work/service performed...truly exceptional customer service!!! Joseph M. 11/25/15 |
|
|
|
|
|
Good job Yonas M. 11/24/15 |
|
|
|
|
|
Annual winter furnace/heat pump check. Technician was thorough and efficient. Found minor problems with systems, explained repair and cost. Repairs were completed neatly and efficiently. Would definitely ask for same technician again Joseph M. 11/21/15 |
|
|
|
|
|
Arrived on time. Completed my HVAC checkup promptly and gave suggested recommendations. He was very professional and efficient. Craig P. 11/19/15 |
|
|
|
|
|
I have used ARS numerous if times, Gerardo was very courteous and knowledgeable. Gerardo explained the problem and explained what needed to be done. Gerardo T. 11/16/15 |
|
|
|
|
|
ARS should be proud to have employee like Tomas Cruz. His work ethic is above any reproach. He works hard till he accomplish what he set out to do. I would not hesitate to recommend ARS to anybody if every emploee is like Tomas. God bless him amd ARS. Tomas C. 11/09/15 |
|
|
|
|
|
Thomas was very thorough and did an excellent job with my routine maintenance. He was very personable and informative. Thomas W. 11/08/15 |
|
|
|
|
|
I am very satisfied and would highly recommend ARS. Technician was very knowledgeable and courteous. Joseph M. 11/04/15 |
|
|
|
|
|
I am very satisfied and would highly recommend ARS. Technician was very knowledgeable and courteous. Joseph M. 11/04/15 |
|
|
|
|
|
I wish I could post two separate reviews since my three-day experience with this company was SO varied. My initial appointment was scheduled between 5 and 8pm, although the technician contacted me at 10:30am and wanted to show up within 30 minutes. Since I work full time and didn't get the voicemail until that evening, I assumed the initial appointment was still on. Silly me. No one ever showed up, no one called and when I called the call center, no one called me back. Strike one.
I called the next morning to inquire about the no-show and was fortunately able to get a same day appointment. The technician arrived within the 10am to 2pm window, although his first question was regarding payment, not about the problem. He spent some time reviewing the upstairs furnace and stated that the system was working fine, although he wrote up several costly recommendations. That evening, the temperature on the upper floor dropped from 69 to 63 and the furnace continued to blow cold air. Clearly, the system was not working. Strike two.
I called again the next morning and finally talked to someone helpful, who arranged to have a different technician (Tomas) come out to review the system again for no additional charge. Tomas was on time, friendly, knowledgeable and managed to figure out what was wrong with the heating system. Although I was not thrilled overall with ARS, I definitely appreciate the level of service and professionalism that Tomas exhibited. He explained all of the problems in a non-condescending manner and made the whole process a little better. If you get Tomas assigned to your work call, you are lucky...he's the only thing that saved this company from a strike three! Tomas C. 11/02/15 |
|
|
|
|
|
Thomas really went above and beyond the call of duty. He came out for a routine service visit, but took the time to walk me through my house and explain my heating system to me and the various components. He offered suggestions to me for maintenance on my system that I should be doing on my own. Thomas W. 11/01/15 |
|
|
|
|
|
I just want to say how great the service was that Paul McEheny did for my yearly furnace check up.He took time to explain every thing that was done.I will request him by name in the future. Paul M. 10/31/15 |
|
|
|
|
|
very positive and refreshing experience. They were very professional and explained everything and the end of the job. John S., Brian S. 10/31/15 |
|
|
|
|
|
(no comment) Thomas W. 10/28/15 |
|
|
|
|
|
Tim Layte - very professional, high level of knowledge and experience, listens patiently to client concerns, a pleasure to work with.
Greg Kinard - broad level of knowledge about all aspects of boiler and water heater installation, a skilled mechanic, solid prospect for promotion to supervisory capacity.
Frank Morgan - experienced and dedicated boiler installer, good social skills. Gregory K., Tim L., Frank M. 10/28/15 |
|
|
|
|
|
There were two technicians, Joe and Bill, who came to fix my 15 year-old furnace that wouldn't start. They were very knowledgeable of the unit and quickly identified and explained the problem in simple terms. They informed me of the cost and time estimate to replace the broken igniter and clogged gas line prior to doing the work.
They cleaned up afterwards and recommended that I get a free no-obligation estimate on a new more efficient system, which I scheduled right away.
Great job, good customer service and very personable.
DA Bill A. 10/26/15 |
|
|
|
|
|
I request Paul to provide spring and fall HVAC service because he is professional, competent, all around nice guy, and he loves my Golden Retriever. Fall service on Friday, October 23, 2015 was not an exception. Paul arrived on-time and paid exceptional attention to ensuring that my system was ready for winter work. Pleasant and competent. I wish there were more technicians like Big Show. I have the highest regard for his professional competency and inter-personal skills at answering all of my dumb questions in a manner that suggests strongly that he is as interested in my concerns as he is focused on the technical care he consistently provides. Paul M. 10/24/15 |
|
|
|
|
|
The ARS technician, Paul M., was prompt, thorough and went beyond his required duties - while completing his own tasks efficiently. I would readlily welcome his return when the spring inspection time rolls around. Paul M. 10/23/15 |
|
|
|
|
|
Helpful and on time.
Very respectful of house. Joseph M. 10/22/15 |
|
|
|
|
|
Kris did and excellent job servicing our air conditioning and heating unit. Very knowledgeable technician. Thanks. Kristopher F. 10/22/15 |
|
|
|
|
|
Gerald A. was professional, knowledgeable, courteous and polite when he came to give me an assessment on replacing my hot water heater. He was very patient when answering my questions and explained in depth what the process would be to replace the unit. Because of that I will more than likely use ARS for my needs and request Gerald as my service professional! Gerald A. 10/20/15 |
|
|
|
|
|
Kris Funches was our service Technician on October 14th. He was quietly efficienct, courteous, and very knowledgeable. I will request him for our spring service. Kristopher F. 10/17/15 |
|
|
|
|
|
The ARS technician, Kris F. was prompt and very courteous. He finished the job in a reasonable amount of time and explained everything to me in terms I could understand. Kristopher F. 10/16/15 |
|
|
|
|
|
Paul M. was helpful, informative and addressed several issues in a regular maintenance visit that most other technicians ignore. Paul M. 10/16/15 |
|
|
|
|
|
The ARS technician, Kris F. was prompt and very courteous. He finished the job in a reasonable amount of time and explained everything to me in terms I could understand. Thomas W. 10/16/15 |
|
|
|
|
|
Another Great service from a very informative technician. Gerardo T. 10/16/15 |
|
|
|
|
|
Joseph did a wonderful job VERY please with his knowledge his positive attitude and the fact that he was professional and very respectful I will certainly call ARS of Laurel again and ask for Joseph Joseph M. 10/15/15 |
|
|
|
|
|
Helpful and courteous Rodney S. 10/15/15 |
|
|
|
|
|
Mike managed a complex installation skillfully and efficiently. This was very much appreciated. Mike E. 10/14/15 |
|
|
|
|
|
The ARS HVAC Service Technician arrived on time, was courteous, worked efficiently, asked questions, explained everything he did, and offered recommendations. Kristopher F. 10/14/15 |
|
|
|
|
|
The service was prompt and on time. Thomas Williams was courteous, professional and knowledgeable. I would use ARS Rescue Rooter Laurel again and recommend them to my family and friends. Thomas W. 10/14/15 |
|
|
|
|
|
I had the pleasure of getting a new humidifier installed by Tomas Cruz, and ARS/Rescue Rooter Laurel technician. He was truly amazing - professional, polite, responsive. He patiently explained to me the truth I didn't want to hear, such as my humidifier was long dead, and I would be best to replace it with a new, powerful one. He showed me the usual cost and available discounts, since I had a service plan with ARS. He came a week later and did a great job. Tomas C. 10/13/15 |
|
|
|
|
|
Came on time, did the job, was pleasant and efficient. Greg S. 10/13/15 |
|
|
|
|
|
Technician arrived early within the time window. He spent about twenty minutes completing fall service check of my heater. About five minutes to complete the paperwork and he was gone. Very courteous. Jean Paul L. 10/12/15 |
|
|
|
|
|
The Service Professional (Gerald A) was very courteous and professional. He was knowledgeable and took the time to explain to me the assessment and recommendation for the replacement of our water heater. We have used ARS many times and to date, this has been the best customer service. A true professional and knowledeable at what he does. Gerald A. 10/12/15 |
|
|
|
|
|
Greg S. was very helpful and answered questions I asked him concerning my heating system, I think he did a great job. Greg S. 10/12/15 |
|
|
|
|
|
Joseph was very polite and helpful in explaining some features on our system. Joseph M. 10/11/15 |
|
|
|
|
|
On October 8,2015, Mr. Jean Paul Lok, Service Technician, arrived at my home to service my furnace for the winter season. Mr. Lok arrived on time and proved to be courteous and very knowledgeable. He explained, in detail, the winterizing process and also made suggestions about the proper filters I should use to get the best result. I was very pleased with Mr. Lok's professionalism and the quality of the work performed. Mary Dixon Jean Paul L. 10/10/15 |
|
|
|
|
|
Kris Funches acted very professionally throughout the visit. He accomplished his tasks in a timely manner. He explained to me and left an itemized list of every task he performed as part of the mainentance visit. I was impressed by his courtesy as well. Kristopher F. 10/08/15 |
|
|
|
|
|
Don L. came to do a HVAC prep to turn the heat on for the season. He was professional in demeanor and efficient in the servicing. He explained step by step the checklist of the service. He is an excellent representative for your company. Thank You. Donald L. 10/05/15 |
|
|
|
|
|
Kris Funches (service technician) was very polite, professional and knowledgeable. He was on time and put covers over his shoes before entering my home. He answered all my questions, if he didn't know the answer i.e. home service contracts, he referred me to someone (Tammie) who was also knowledgeable and polite. I was very pleased with my interaction with the two of them on Thur. Sept 30th. Kristopher F. 10/03/15 |
|
|
|
|
|
Thomas W. arrived early, was very professional, efficient and thorough, and told us information to make sure our furnace runs properly. We were pleased with our check-up. Thomas W. 10/02/15 |
|
|
|
|
|
Yonas was courteous, skillful, and very helpful, He solved my problem quickly and provided important advice about possible future problems. I give mim the highest possible rating. Yonas M. 10/01/15 |
|
|
|
|
|
service professional arrived on time, explained problem after numerous checks. discussed issues and problems encountered in a way understood by a lay person.he then contacted company with his findings and requested further tests to be conducted. Yonas M. 10/01/15 |
|
|
|
No affiliation exists between ReviewBuzz and any of the review site organizations
or systems listed on this page.