ARS / Rescue Rooter Laurel - Our Reviews
Overall Rating
(1596 Reviews)
(655 Reviews)
(210 Reviews)
(96 Reviews)
(4 Reviews)
(138 Reviews)
(49 Reviews)
(5 Reviews)
(44 Reviews)
(310 Reviews)
(82 Reviews)
(3 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Laurel has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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I want to let ARS know just how professional and courteous Greg Smith was in working on my AC unit. First he had to correct some work of the last person that worked on it, and then order parts in order to fix the problem. Mr. Smith came back three days later and informed me he would park on the side street and go directly to the back yard, and if I needed him I could talk to him from the balcony or call him on the phone. I was truely impressed with his work ethics. Mr. Smith literally camped out in the back yard for 6 hours working on my A/C, removing the old compressor and installing the new compressor. Mr. Smith did an excellent job and I would request his service any time I call AHS. I was just a little upset that I did not have any bottled water to offer him Greg S. 05/24/13 |
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Joey Staubs, did a super job on installing our heat pump and air conditioner . We 're very pleased with his work. Thanks Joey S. 05/23/13 |
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Michael G was really good about explaining how the equipment works, insight to service and explaining the technical process in lay-person's language. He was friendly, upbeat, informative and not put off by my small dog! Michael G. 05/23/13 |
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Michael G was really good about explaining how the equipment works, insight to service and explaining the technical process in lay-person's language. He was friendly, upbeat, informative and not put off by my small dog! Michael G. 05/23/13 |
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The technician was very honest and professional in his assessment of my AC/Heating system. Daymon C. 05/22/13 |
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Michael G. was the consummate professional -- very helpful in explaining everything to us and taking the time necessary to do a thorough job checking out everthing for us! Michael G. 05/22/13 |
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very professional technician Daymon C. 05/21/13 |
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Aureon was knowledgeable and courteous. He came on time. He informed me of useful information and he set up an appointment to speak with someone about a new HVAC system. Aureon J. 05/17/13 |
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I was referred to ARS-Laurel by American Home Shield. The AC in my residence was not operating. The ARS Technician, Daymon C, arrived on time and was very professional, knowledgeable and experienced. And little things mean a LOT-- on entering my house he put on shoe covers to protect the carpet. Daymon was efficient in assessing the problem and explained the issue in terms that I could comprehend. More importantly, he negotiated a resolution that was a win win for me, American Home Shield (saved them a customer) and his company ARS-Laurel. Daymon's experience troubleshooting issues saved the day. He is definitely an asset to ARS. Daymon C. 05/16/13 |
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I was very please with the service call on my Air Condition from the ARS Technician (Damnon). He was prompt and started working right away. He shared everything that was completed along with what I should think about doing to secure that my air condition functions run longer. Daymon C. 05/16/13 |
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Give Neile Holland a pat-on-the-back. He did a great job on the semi- annual check up of the heating and air condition system Neile H. 05/15/13 |
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Aureon is reliable, knowledgeable and professional. I feel confident that he knows what he is doing and will fix whatever problem with the AC or heating exists. Aureon J. 05/14/13 |
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GREG SMITH,
EACH TIME MR. SMITH HAS COME OUT TO SERVICE MY UNIT, HE HAS BEEN PROFESSIONAL, HONEST WITH HIS OPINION, WELL KNOWLEDGEABLE, COMMITTED AND TAKE MUCH PRIDE IN HIS WORK. THANK YOU ARS- LAUREL FOR EMPLOYING PEOPLE SUCH AS GREG SMITH WITH SUCH INTEGRITY
130 46TH PLACE N.E
WASHINGTON DC Greg S. 05/14/13 |
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Neile Holland was wonderful. He was knowledgeable and helpful. I will be requesting him next time I have a problem. I felt comfortable that he was more focused on helping me, rather than taking advantage of a woman (unfortunately, a prior experience with another company). Thank you ! Neile H. 05/13/13 |
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I built my house over 21 years ago. I have had approx. 15 different
a/c techs work on either one of my a/c systems. Most tech are okay at best.
Greg Smith with ARS was the very best tech I have ever had. He explained
in very simple terms what would be done, replacing the compressor, etc.
Greg is a very solid tech, knows his craft and I can tell is proud of the work he does. I would recommend him to anyone I come in contact.
Also-I am a Property Mgr., so you now understand where I stand, I am
comparing him and ARS to many other a/c companies in the area.
Regards,
Frank Lishia
Cell: 240-565-3601
Email: franklishia@yahoo.com Greg S. 05/11/13 |
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The service techs arrived on and immediately started work. They explained everything they were going to do, and they did not go behind the scope of the job. I was given an estimated time of completion and they completed the job in less time. They were very professional and they took proper measures not to leave a mess by covering area with drop cloth. Great Job. Jason D. 05/10/13 |
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Andre was knowledgeable and courteous about the installation of our A/C, Heater and Water Heater. There were no problems or complications with service and they even made sure everything was up to safety code for inspection. This family appreciates their hard work and time thank you! Jason D. 05/08/13 |
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Andre was knowledgeable and courteous about the installation of our A/C, Heater and Water Heater. There were no problems or complications with service and they even made sure everything was up to safety code for inspection. This family appreciates their hard work and time thank you! Andre H. 05/08/13 |
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i was really pleased with the professionalism of the Service Tech Greg. He was mannerly, professionally dressed and explain answers to all my questions and concern. Greg S. 05/04/13 |
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Daymon C. did a great job replacing the part and really good point of making sure there were not other problems. I highlyrecommend him. Daymon C. 05/01/13 |
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Daymon C. did a great job replacing the part and really good point of making sure there were not other problems. I highlyrecommend him. Daymon C. 04/30/13 |
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John Miller- Russell was my technician today. He represented ARS well in that he was courteous, efficient and knowledgeable. He made me feel like he had my best interest at heart while providing me with excellent service. John R. 04/29/13 |
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Walter B. could not have been more patient and helpful. This was supposed to be a routine A/C check. The folks back at the office made the appointment and kept in touch the day of, letting me know Walt was on his way. He showed up early, as I requested. He was thorough and taught me things. He also took care of a few extra things along the way that were not really required. He was just so polite and he did not take any shortcuts. I will use ARS again, and I would recommend them, especially Walter, to anyone. Walt B. 04/25/13 |
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Andy Rowe a plumber wth ARS Resxcue Rooter (Laurel, MD Branch) was efficient and straight forward. Additionally, he followed all standard ARS practices such as complete cleanup, and explaining the work that was done. I wouldn't hesitate to contact Andy and ARS for any plumbing need. Andy R. 04/22/13 |
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The Air Conditioning - Heating - Pumbing Technition was very efective in inspecting and servicing our air conditioning. He also found problems that were not cought when the unit was installed in January 2011. We were very pleased with the out come that was found and he will be retuning to compete the problems with the unit next week. In the mean time the air condition is runing better then before. He really to his time and was very pleasent and profesional. We had a very restful night. Thanks for your support and have a bright and wonderful day. Rob D. 04/17/13 |
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I received excellent service and advice on how to check my ac unit and was told that I should get a service plan for $16 a month and get a surge protection for my outside unit power spikes. Mr. Smith was very nice and kind to me. I will call him again very soon. Greg S. 04/17/13 |
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ARS Service Tech, Gregory Smith was absolutely, clean, professional and on time. He not only serviced the parts needed, but gave me a good recommendation on a repair that I did not know I needed. He also explained everything and set up an appt. for me to speak with a sales person to consider equipment replacement if I chose. The experience was very pleasurable. I recommend ARS of Laurel HIGHLY Greg S. 04/16/13 |
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I am very pleased with the service provided by ARS-Laurel. Tim L. was very professional and brought all of his skill and knowledge to asses the situation and fix an old boiler system that no longer met current standards. He brought everything he need on his truck and worked until the job was finished. Thanks very much. Tim L. 04/16/13 |
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Daymon was very nice and knowledgable and did the company proud. I use ARS for all my plumbing needs. I have AHS. ARS just put in copper plumbing, changed my thermostat and have yearly checkups for my furnace and air conditioner and I am always satisfied. I recommend ARS to snyome who will listen Daymon C. 04/12/13 |
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Our tech. Was Randy Smith. He was great!! He explained everything, and then let us make our own decisions. I would use this company again in an instant. It's great that they handle all areas of service. Randy S. 04/12/13 |
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Our tech. Randy Smith was great. he came twice, first to check out our AC, and then to make repairs. He called first, and was on time. He made recommendations, but allowed us to make our own decisions. He was totally professional, but friendly and personable. we would not hesitate to use ARS again, and would insist on Randy Randy S. 04/10/13 |
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Daymon C. was very professional and knowledgable. He was able to detect and fix the problem quickly. He also offered services from his company and set up an appointment for an estimate for me. Daymon C. 04/10/13 |
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Very pleased with service. Arrived within the time specified. The sevice specialist was very polite and completed the job in a timely manner. Couldn't be happier. Rob D. 04/09/13 |
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Daymon was very knowledgeable and professional, this was his 3rd visit, servicing our heating/cooling system. He always explains our options and is honest with his recommendations. Because of our experiences with him, we would and have recommended ARS to friends and family members. Daymon C. 04/06/13 |
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ARS has, and continues to provide superior service. Daymon, who has serviced our house on prior occasions, was nothing but professional throughout the entire service call. He was very knowledgeable about the products, and took the time to answer all of my questions. ARS should be very proud to have stellar employees like Daymon representing their company. Daymon C. 04/04/13 |
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Robert Davis is an exceptional technician at Ars of Laurel. He holds his work up to one standard: the comfort and satisfaction of the customer. He is extremely knowledgable about his job and goes above and beyond the call of duty. He makes the customer feel like their best interest is at heart instead of doing the bare minimum and collecting payment Rob D. 04/04/13 |
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ARS has, and continues to provide superior service. Daymon, who has serviced our house on prior occasions, was nothing but professional throughout the entire service call. He was very knowledgeable about the products, and took the time to answer all of my questions. ARS should be very proud to have stellar employees like Daymon representing their company. Daymon C. 04/03/13 |
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I was thoroughly impressed with your representative Robert Davis. He was very professional & knowledgeable about his job. He told me all that was wrong with my system and recommended that he would get a new one. I had a sales rep there by 2:00 pm. I ordered a new furnace, air conditioner and hotwater heater. It was installed on yesterday. I immediately saw a difference in my home overnight. I would definitely call ARS again and ask for Robert Davis.
Marva F Rob D. 04/03/13 |
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Mr. Robert Davis is a true professional and is the most professional HVAC professional I ve had the pleasure to observe or communicate with. His dedication to ensuring the customer is completely/totally satisfied is amazing. He is a skilled technician and goes well beyond the call to ensure the customer is informed as to the nature of the problem being corrected and does not disengage until the problem is corrected and quality checked with manufacturers or original equipment manufacturers. He is the only HVAC technician we will allow to service our units. We request his service by NAME. This is the technician you want to service your HVAC challenges. Rob D. 04/01/13 |
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I was extremely pleased with my technician as well as the job he did in servicing my air condition unit. Everything was handled in a very professioanl way. He also pointed out a problem I need to keep an eye on. Thanks for employees like Robert Davis
Barbara Collaso Rob D. 03/29/13 |
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Vince did a wonderful job....he s a great guy and very knowledgeable. I would recommend him to all my friends.. Thanks Vince!!! Vince B. 02/07/13 |
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My furnace broke down when my husband was away. I called ARS and they sent an emergency service. I must say that I was surprisingly pleased with how knowledgeable my technician was. His name is Jim and he took his time to explain how the system works while it was re-setting in a simple way, so I could understand it! Very happy and will sign up for their year round service. Also, since he knew what he was doing, it did not take long and now I can enjoy a warm house again. Thank you, Jim!!!! Jim B. 02/07/13 |
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I'm truly grateful to ARS and my technician Randy for spectacular service and pricing. After my heat pump stopped working properly, the repairs were quickly diagnosed, parts were ordered and my house had heat again within a few days. Better heat than it had when first installed in 2008. Pretty amazing! Randy S. 01/26/13 |
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Aureon provided excellent, professional, and expert service. I also appreciated his follow-up while we waited for the part. Unfortunately since the issue with the upstairs heat pump our downstairs furnace is now not kicking in. I hope we can get as excellent and prompt service as Aureon provided especially now that we are do for cold weather this week. Thanks Aureon! Wish you all the success, Diana Aureon J. 01/16/13 |
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Jim B from ARS, fit my trouble call into his already full day and arrived at the townhouse at 6:15 PM because our furnace was out. He carefully diagnosed the mechanics, electronics and plumbing associated with the furnace. He discovered the problem was caused by excess pvc plumbing glue which clogged the drain line for condensation. Who knew. He explained everything as he went along, which was very helpful. In an hour the furnace was glowing again and the interior tempurature started to climb from 64 degrees to a comfortable 71. Many thanks! Jim B. 01/11/13 |
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Aureon did a great job. He was professional and courteous. He explained things in enough detail that I could make a decision.
Aureon made ARS shine! Aureon J. 01/04/13 |
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