ARS / Rescue Rooter Laurel - Our Reviews
Overall Rating
(1596 Reviews)
(655 Reviews)
(210 Reviews)
(96 Reviews)
(4 Reviews)
(138 Reviews)
(49 Reviews)
(5 Reviews)
(44 Reviews)
(310 Reviews)
(82 Reviews)
(3 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Laurel has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Having Paul from ARS do my service on my ancient AC system was actually a pleasant experience! He was efficient and diagnosed the problem quickly. He advised a relatively easy and inexpensive fix, cleaned up after himself, and explained things fully. I now have a new HVAC company. Paul M. 05/30/16 |
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THOMAS WAS A GREAT TECHNICIAN. HE WAS VERY KNOWLEDGABLE AND FRIENDLY AND WAS ABLE TO CORRECT THE PROBLEM WITH MY AC UNIT WHICH WAS UNDER WARRANTY. MY ONLY COMPLAINT IS WITH THE SCHEDULING DEPARTMENT. I CALLED TO SET UP AN APPOINTMENT OF FRIDAY AND THEY SCHEDULED THE APPOINTMENT FOR SUNDAY FROM 0800-1300; HOWEVER, IT WAS NOT UNTIL I CALLED THAT THEY ENDED SENDING A TECH OUT TO HELP ME. IT IS LIKE THEY FORGOT ABOUT MY APPOINTMENT AND ENDED UP PLUGGING ME IN AT THE END OF THE DAY. STILL I'M GRATEFUL FOR TOM AND HIS PROFESSIONAL SERVICE. THANKS. Thomas W. 05/29/16 |
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Our technician was Jonathan Tucker. He was very professional, patient, experienced, and provided us with not only great service, but recommendations that we could understand and trust were the best for our needs. Because of his service, we plan to continue our relationship with ARS. Jonathan T. 05/28/16 |
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Professional thorough service. Luis V. 05/27/16 |
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ARS / Rescue Rooter in Laurel has consistently exceeded my expectations and I highly recommend them for your HVAC needs. They initially replaced my cooling and heating systems in my townhouse with speed and good service.
Today, their technician Thomas Williams came by to do the system check up and was very informative on what he was checking, what he was doing and how things worked as I am always curious when it comes to technology.
I really appreciate this company and its workers and encourage you to use them. Good service, great techs and good product. Hard to find these days! Thomas W. 05/27/16 |
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The service call by Jonathan ****** was very professional with great customer service. He took his time to explain the system he was working on, described the problems in detail and provided information how to address the solutions to fix those problems. Overall a great experience. Jonathan T. 05/26/16 |
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Yonas Mekonen is an outstanding service professional. ARS is fortunate to have him as an employee. He is extremely knowledgeable and he is able to explain the work in clear and easy-to-understand language. I also appreciate that he left the work area in perfect condition. In addition to great customer service, Mr. Mekonen has a pleasant personality. Thanks for the great service! Yonas M. 05/26/16 |
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Very upfront and willing to explain everything he did to me. Usually I go upstairs and let the tech do their thing but he actually preferred I hung around and learned about my system. Will definitely ask for him by name next time. Vinod K. 05/24/16 |
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Great service from a great technician Luis * with Ars. He explained what he was doing and throughly explained how to take good care of our ac. It was raining and he as very careful Not to drag mud into the house, first tech we ever had that explained what we needed to know. We would keep Ars to get a good guy like him working on our AC . Luis V. 05/23/16 |
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Great service. Good communication and rapid service. Yonas M. 05/23/16 |
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Jonathan ** was prompt and very professional. He was able to resolve my issues quickly and checked the work done previously to ensure it was still working properly. Jonathan T. 05/22/16 |
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Paul provided excellent professional service. He is a great HVAC technician. I would recommend him to a friend or family member. Paul M. 05/20/16 |
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The service technician was outstanding. I am disappointed, however, at ARS's supply QA. The part that he installed ended up being faulty--no fault of his own--and caused my system to totally shut down within two hours of him leaving. He had to come back that day to fix it. At first, dispatch refused to send someone out the same day to fix the problem that was caused by the faulty part. I persisted. Overall I found everyone to be professional; however, I shouldn't have to fight to get someone to come back to my house and fix an issue that only manifested after one of your parts was installed. That is a simple training issue that can be quickly fixed. 05/20/16 |
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Yonas was very police, professional, efficient and personable. He was initially greeted at the front door by my growling and intimidating rottie; he quickly made friends with her, winning her over in about 10 seconds and then went about his business. He was not pushy on the add-ons, but was informative and knowledgeable. I have been very satisfied with ARS, the unit that they sold me, and today's unit check-up. I will recommend this company to others. Yonas M. 05/19/16 |
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Antwarren's service call was outstanding. He was professional, courteous, timely, and knowledgeable. Antwarren S. 05/17/16 |
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Luis Vizcarrondofargas-El was my service professional. He really went over and beyond his call of duty. I would certainly recommend him to others and call on him again. He is a great asset to your company! Luis V. 05/15/16 |
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I am giving three stars due to an inability to really rate the company itself, and therefore a desire to not artificially affect their average. The technician absolutely deserves five stars, individually. ARS / Rescue Rooter (Laurel) HVAC technician Joseph M. was outstanding. I am writing this review at his request, which I suspect is a company policy, but: he deserves recognition for a job well done for two specific reasons. 1. He was generous with his time and knowledge, allowing me to tag along as he performed his multi-point inspection and explaining what he was doing as he went. He gave me tips on things like ensuring my HVAC drain line remains clear, and showed me (via on-site photo) the condition of my blower coil. 2. He was honest and forthright. For example, when the temperature drop across my blower didn't appear to be as high as desired, he made every effort to find the best measurement points to ensure an accurate assessment. Those two things alone are enough to drive repeat business from me. Unfortunately, I do not have a dire need for service above and beyond the annual inspection I scheduled, so I cannot rate the company beyond his performance. I have some misgivings about the company's menu pricing method that he displayed. Additionally, the monthly service plan did not mathematically appear to be worth it: $16 per mo. x 12 mo. is essentially $200 per year for two inspections and a meagre percentage off services if services are required (example: roughly $30 off $250 refrigerant recharge). At the $59 per inspection rate, unless your system is failing regularly and expensively (at which point it becomes more cost effective to outright replace it), the service plan will not pay for itself. I should note that he honored the $10 coupon on my Home Depot filter purchase, so the whole inspection came to $49 -- which I, in my limited experience, did not find unreasonable. Joseph M. 05/15/16 |
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Very knowledgable, very polite, very personable, very professional, very friendly.
Would highly recommend Luis V. Luis V. 05/14/16 |
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Greetings,
Buddy did a fantastic job installing my furnace and central air. He was very knowledgeable and informative. He patiently answered all of my questions before and after installation. The system is operating perfectly. Buddy P. 05/09/16 |
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Arrived on time and as scheduled. HVAC Tech Joe M. was personable; knowledgeable and very thorough. Highly recommend 05/07/16 |
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Joe was on time as scheduled. Personable, knowledgeable, and thorough. Explain in detail all recommendations. Will definitely ask for him for our fall service visit. Highly recommend. Joseph M. 05/07/16 |
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(no comment) Vinod K. 05/07/16 |
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I was very satisfied with Mr. Lee's service. He was courteous, carefully covered his shoes inside, and was detailed in his inspection and applications. He took the time to explain what he had done, the condition of my system and informed me of other technical services that could enhance my air conditioning system. Donald L. 05/06/16 |
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Gerardo and John from ARS/Rescue Rooter Laurel did a fantastic job installing a new furnace at my Bel Air, MD residence. Very professional and thorough. Gerardo T. 05/05/16 |
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Paul M. was the HVAC Service Technician that performed our spring maintenance this spring (5/5/16). He was personable, and efficient. He clearly communicated what he was doing and fixed what turned out a minor problem quickly. Would very much like for Paul to be the technician that comes for our fall maintenance. Glen Paul M. 05/05/16 |
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Yonas was very prompt, professional and courteous. He explained everything to me fully, made recommendations with no hard sell, which was greatly appreciated, and makes me more likely to look into the options, he suggested. Overall a very pleasant experience 5 stars! 05/04/16 |
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Jonathan performed our spring maintenance check on the air conditioning unit today, May 4, 2016. He was very thorough and professional. He did have a couple of recommendation which we will consider. All in all I was quite pleased with the checkup. Jonathan also is a friendly individual and very competent. Jonathan T. 05/04/16 |
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Joseph came to our house within an hour of being notified. His appearance was neat and very professional. I explained our problem with having no a/c and off he went to the outside unit. He immediately checked the dual capacitor and found it to be the overall problem. He replaced the bad unit and the outside unit took off running...we had a/c!! Joseph knew what he was doing and did it well. I might note that this capacitor was said to be out of tolerance in our spring maintenance routine. Why wasn't it changed out then? Again, Joseph is an outstanding employee and ars can be very proud of him. Joseph M. 05/04/16 |
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ARS installed our HVAC system last year and today was our first 6 month check-up, which we passed with flying colors. Our service professional, Yonas Mekonen, was prompt, polite and professional. He answered all of my questions and explained his recommendations in detail. 5 stars for Yonas and ARS Yonas M. 05/03/16 |
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Great service, courteous and everyone is so pleasant to work with that I have been in contact with. 05/02/16 |
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My technicians were Gerardo T. and John N. Both were very pleasant and professional young men. They installed a Lennox system, complete replacement, inside and out, of a very old York system. Gerardo and John were completely knowledgeable of the job at hand and were very responsive to any questions and concerns. We spent an entire Saturday together and got to know one another as best you could while completing a very detailed installation. Because of the service received from these two fine young men, there is no doubt that I would and will call on ARS again if needed. Gerardo T. 05/02/16 |
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Jonathan T was sent today to trouble shoot after two previous visits for the spring check-up of my A/C unit. Jonathan approached the problem as a great detective would locating the issue. He has come up with a plan, and parts should be ordered. Looking forward to Jonathan T.'s return to make all working fine. ARS Laurel is extremely lucky to have Jonathan T. on their staff. Jonathan T. 05/02/16 |
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Mr Jonathan Tucker came in today and checked out our AC Unit and Furnace he was very knowledgeable of the product we have and very knowledgeable and experienced in general with prouducts and services and explained everything in detail so i could understand. He is a great, honest and sincere down to earth guy and has great customer service and even helped with suggestions on how to make our air quality better after i told him my wife has allergies, and asthma he did not try to sell any products to me like other guys from other companies do, he was very professional, respectful, easy going and easy to talk to, and you could tell it was genuine and he was not just doing it because it his job. 5 star rating for the gentleman.
Sincerely
Limbani Mankhusu. Jonathan T. 04/30/16 |
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The tech from ARS/ Rescue Rooter Laurel Yonas Mekonen was very nice a professional. He told me the problems we was having with our unit and fixed it very quickly. Yonas M. 04/27/16 |
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Li was very professional. By the way my name is Frank not Franks. Thanks. 04/26/16 |
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Additional comments made earlier on 23 April at www.reviewbuzz.com 04/25/16 |
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Kris Funches was my service representative who perform service to my AC unit. He was professional and very knowledgeable in his field. He explained in detail what he performed on the unit. He did a great job. Kristopher F. 04/23/16 |
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Jonathan from ARS serviced our HVAC unit in preparation for the summer. He was very knowledgeable and explained everything that he did and steps I could to take to ensure my A/C unit would work properly and efficiently. The customer service was exceptional! Jonathan T. 04/23/16 |
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Service technician on time and courteous. Very knowledgeable with A/C. He put on booties entering my home. Had a great experience.
- See more at: http://www.bbb.org/greater-maryland/business-reviews/heating-and-air-conditioning/ars-american-residential-services-in-laurel-md-90086260/customer-reviews?cacheit=y#sthash.iItls5mN.dpuf Yonas M. 04/18/16 |
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Lee Zheng serviced my air conditioner and he did a very thorough job. He took pictures and showed them to me and explained all the steps he took to clean and service the unit. Lee Z. 04/17/16 |
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Yonas said I needed capacitor and 2 pounds Freon. I had another HVAC professional check and the capacitor was fine. Yonas M. 04/16/16 |
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Kris did a great job servicing my HVAC unit. He answered all my questions and provided me maintenance tips. I had an 8AM- 12PM arrival window and Kris arrived at 9AM to free me up to run some needed errands after he was done. Kristopher F. 04/16/16 |
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Paul Kay is an informative, knowledgeable and friendly technician who installed a completely new AC system for me on 4-14-16 Paul K., Paul K. 04/15/16 |
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Joseph Malloy always performs a very detailed inspection and takes the time to explain issues in a very clear concise manner. Very professional and a pleasure to work with. Joseph M. 04/15/16 |
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Jovan was cordial, respectful and responsible.
He was willing to explain things to us that we did not understand.
I highly recommend Jovan as your HVAC technician. Jovan R. 04/12/16 |
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Jovan was on time and did the work with ease and was able to explain all he did. Nice attitudes good employee. Jovan R. 04/11/16 |
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Mr. ***** was very thorough in his work. I have Bi-yearly Maintenance perfumed from ARS and this Summer maintenance was very thorough. Mr. ***** took the time and made certain my System was performing as it should. He was very courteous and explain the system status. His work was very professional. I highly recommend Mr. *****. Lee Z. 04/11/16 |
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Joseph is very friendly, polite and professional. He did a great job fixing our units. Joseph M. 04/07/16 |
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Jonathan ****** is an excellent and very honest person. He came and exactly knew what was the problem with our A/C, Heating unit, and fixed it. The thing I liked most, was he explained while working on it. Great person, and knowledgeable. I would like to wish him the very best in life. Jonathan T. 04/02/16 |
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I was lured by the TV offer of a low price check up, and disgusted by the pressure Yonas attempted to apply to sell us additional services costing hundreds more. To add insult to injury, he left muddy footprints all over the patio and tracked dirt into the house. I was a customer of ARS for many years. Now I remember why I left in the first place. Yonas M. 03/31/16 |
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