ARS / Rescue Rooter Laurel - Our Reviews
Overall Rating
(1596 Reviews)
(655 Reviews)
(210 Reviews)
(96 Reviews)
(4 Reviews)
(138 Reviews)
(49 Reviews)
(5 Reviews)
(44 Reviews)
(310 Reviews)
(82 Reviews)
(3 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Laurel has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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I had central air conditioning install in my home today. The work was completed on time, all the necessary equipment was install perfectly and functions explained to me. Very impress with attention to details while installing my system. Very Happy. Gerardo T. 03/29/16 |
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Luis Vizcarrondofargas-El Called ahead and arrived on time. Expertly doubled checked the heat pump trouble. best cost option to fix 1 year 11 1/2 month unit installed by another company that only gave 1 year free service. All his options were LESS than other company. tried to sell me a service plan. old heat pump had reversing valve replaces 3 times on 1 year free service plan. ARS will replace outside unit with a new unit at a greatly reduced cost and give 2 years service cost free. I MAY RETHINK about the continue service plan Thanks to Luis more so than the sales person who was also outstanding!! Luis V. 03/27/16 |
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Rodney S. came out and quickly fixed our plumbing problem. He showed up on time and explained the cause of our water leak. He was friendly and knowledgeable. Rodney S. 03/24/16 |
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Great Service from technician, Yonas ******** Yonas M. 03/18/16 |
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Sunil has provided scheduled services for a number of years for two condos I have in Annapolis. Whenever he is assigned to me I know my service will be through and professional. He catches the smallest issue and clearly knows his business well. Sunil K. 03/12/16 |
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Mr. Lee is a very organized and knowledgeable service provider. He is professional and very courteous. He did an excellent job yesterday. I would not only recommend him to friends and neighbors, I would like him to always service my units. 10 out of 10. Very impressive. Thank you ARS for having such well trained service providers available to maintain our units. Lee Z. 03/11/16 |
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Jonathan is terrific. Courteous and knowledgeable. He was here to do my furnace seasonal check, and was very thorough, showing me how to clean a drainage tube that was "gunking up". He didn't pressure me to do any unnecessary service in the future. I couldn't be more pleased. Jonathan T. 03/11/16 |
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Joseph M. of ARS/ Rescue Rooter Laurel was very professional and informative. Joseph arrived on time and explained all of the steps involved in fixing my heating system and also gave some recommendations for setting my thermostat to a more efficient setting.
Khari Royster. Joseph M. 03/07/16 |
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Highly recommend Joseph M. He is very professional. Most helpful. Willingly answers all questions. He is an asset to this company. Joseph M. 03/04/16 |
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I looked up gas hot water tanks after my install and saw that the most expensive one was $700.00 and was charged $1600.00 with no break down of what the tank cost and the labor. Talked with other plumber's who said the job at most should have taken two and a half hours, mine took five hours. Also other plumber's asked if the overflow tank was installed which is a code for new installs. Nope, and still waiting on a response from ARS as to why this was not done. I also feel that when they are dealing with a woman the price is always more. Frank M. 03/02/16 |
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Mr. M. was very thorough with his service. He explained everything to me in a courteous and professional manner. Yonas M. 03/01/16 |
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Lee Z was very good. He explained everything I needed to know. He as patient and very friendly. Would recommend him. Lee Z. 02/29/16 |
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Ars roto rooter laurel sent us a great service specialist (plumbing) David D. He was prompt and efficient,explained what needed to be done and showed us What he was doing. wE are pleased with our new water heater, would like to have Him do all are plumbing ! David D. 02/27/16 |
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I want to commend David D. from ARS for a job well done! Our house was built 15 years ago and John C. D. (which eventually became ARS) did all the original plumbing and HVAC work. We have always relied on them to maintain, fix, and/or upgrade our plumbing and HVAC infrastructure, and we have always been happy with their work, as ARS technicians are always competent, thoughtful, and courteous. Now, once in a while, one has the added pleasure of seeing a familiar face, and this was the case yesterday when David Dowding came to replace our garbage disposal. Thanks again, David. ARS is lucky to have you! David D. 02/26/16 |
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Great advice. Gerardo T. 02/25/16 |
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Technician Gerardo T. was 100% professional. He was polite and very efficient. He made suggestions when he was finished, and explained why we needed to add a necessary repair. Very good representation of this company, ARS/Rescue Rooter Laurel. Gerardo T. 02/25/16 |
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I was very impressed with the knowledge and professionalism of Lee Z. He explained each step of the repair process in ways that were easily understandable. Lee Z. 02/20/16 |
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Joseph Malloy ( HVAC Service Technician) was very thorough and did excellent job with installing a new heater circuit board, and checking all the Heat Pump System. Joseph M. 02/18/16 |
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Jean Paul was extremely professional and knowledgeable and had my system back in service by quickly identifying the problem. That's why I have been wit ARS Rescue Rooter fo over 20 years in three separate homes. Bob Sharps Jean Paul L. 02/17/16 |
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Jean Paul L. was efficient in checking the system. He told me what had to be taken care of and explained how he would do it. He performed the service while he was here.He was polite and a gentleman. I would recommend him. Jean Paul L. 02/17/16 |
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I am very pleased with the service I received today 2/13/16. The service guy came earlier then expected and I was so happy to see that I was at the top of the window that everyone hates to have, especially on a weekend. They are not like the cable company come at the very end of that window of time you are given. The service man was so polite and very knowledgeable about my systems and talked everything through with me. I loved the fact he made sure I understood everything that needed to be done. He also assisted me with changing my filters and explaining how often they should be changed. In a nut shell I would like for Mr. Gerardo T. to return because I put a lot of trust in his service so much I purchased the warranty service plan. Good service is so hard to come by these days. Thank you Mr. T. and ARS / Rescue Rooter Laurel. You made a loyal customer out of me. Gerardo T. 02/13/16 |
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Technician was very helpful, on time, and answered all questions thoroughly. Jean Paul L. 02/12/16 |
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Jean Paul Lok is a professional. He handled the job as a professional and is a plus to ARS. I will request his service again and recommend him to my family and friends. Good job. Jean Paul L. 02/08/16 |
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The service given on 2/5/2016 was explained to me by the attendant before the work was done and then completed to my satisfaction. The attendant was a respectable gentleman with a smile -glad to do the job. I couldn't ask for more. Thank You. Jean Paul L. 02/05/16 |
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Yishak was prompt, and diligently removed a blockage from our main drainage line. He answered questions and was most polite. Yishak A. 02/04/16 |
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I was first pleased to be able to reach help when the problem occurred! It is very helpful that ARS provides 24 hour service! My technician, Luis V. arrived and stayed for several hours to be sure my furnace returned to providing heat. It needed a part and he was able to get it and install it the next day. Repair is costly, and he helped me see that my lack of proper maintenance can cause this to happen. He was very kind and patient and very clearly showed me the "must do" for repair and the recommendations to keep my furnace in top running order. Luis was committed to provide the best service and advice and confirmed my faith in decent people. I will be contacting them for future service with my HVAC needs! Luis V. 01/30/16 |
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Joseph Mallory behaved professionally, knew his business, and got the job done. The furnace had a malfunction and he determined it was a defective pressure switch that was replaced by the next day. Joseph M. 01/28/16 |
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Thanks to Paul and Kris they worked diligently, to repair my furnace. These technician had a great deal of knowledge, they showed teamwork. What was admired the most was the can do never quit attitude. The entire experience with ARS was great I called and was given a time window. The company then called and said they could arrive earlier something that I have not experienced from any company. I cannot say enough about the professionalism that ARS showed and would recommend them highly. Kristopher F., Paul M. 01/28/16 |
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I love the service i received from the call centre to the servicer who show up at my house, he answer all my questions and provide additional information that is of help. The service man even call up the manufacturer to get history of my system. i recommend and will continue to use this company. Joseph M. 01/27/16 |
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The big snow left our outdoor heat pump unit inoperable. ARS was able to respond in a very timely manner. ARS technician Lee Z. arrived promptly as scheduled. He thoroughly went through the many possible causes of our inoperable unit. He took the time to explain his testing and results. He meticulously checked all system components to identify the cause of the problem. He restored our system to normal operation. Lee was very courteous and professional, we are very pleased with the service visit. Lee Z. 01/26/16 |
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Great serviceman. Great service. Very happy. Problem solved Frank M. 01/22/16 |
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First, they got here earlier than they originally scheduled me for. Second "Yonas" was very professional, courteous, and answered all my questions. My heat pump compressor chose the night before the onset of the Jan. 2016 'Blizzard' to die on me. So the news was not good, but I got it sooner rather than later. I may end up getting my new heat pump (mine is 16 years old) from ARS based on my experience with them today (January 22nd). The only reason I did not give them the 5th star is because they couldn't really help me, although under the circumstances no one really could. I would not hesitate to recommend them though. Yonas M. 01/22/16 |
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Had ARS to come out to repair HVAC. Tripping my breaker, the tech tried many ways to fix the issue was very impressed by his efforts. Manager TOM and tech determined my breaker needed replacement. Tech bypassed a portion of my now less then 2 year old LENNOX unit to about 50% capacity while they found a replacement breaker. Needless to say company altered my unit and is refunding my money but maintains they can't find a breaker so.....................they altered my unit TEMPORARILY UNTIL THEY COULD FINISH THE JOB. ARS thinks that by refunding the money negates responsibility after potentially voiding my warranty! Ask yourself do you want this type of hassle? Problem still pending! Mesfin G. 01/21/16 |
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Sunil K. is an exceptional technician. The humidifier attached to my central heating system was not working. A number of technicians tried to repair it however in the long run they were not successful. The system would work for a day and then stop once again. Sunil, spent hours undoing the "repairs" that previous technicians had tried. He succeeded where all the others failed. His professionalism, diligence and patience with me through out was unparalleled. It's my intention to always ask for Sunil whenever I have issues with my HVAC system. Sunil K. 01/20/16 |
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With the cold weather, our sump pump stopped working. I called ARS and within an hour, Frank was at my door to inspect our pump. He was knowledgeable, diagnosed that the pump was in working order and provided tips for me to fix the frozen pipes at ground level. Before he could write up the ticket, the pump was working. No charge for the visit and we will definitely be calling Frank at ARS for our future plumbing and HVAC needs! Frank M. 01/20/16 |
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Joseph and Luis were professional and provided excellent service and gave good advice. They work well as a team. Joseph M. 01/19/16 |
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Professional service. Joseph M. 01/19/16 |
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Joseph came out the same day that I called for service was very professional,friendly, and very thorough with checking all possible issues with my heat pump,he also took the time to explain what he was doing and what he would check for next .He found the problem,gave my the prices and he ordered parts ASAP!! The parts came the next day, I am very grateful and happy to be warm again! Thank You Joseph for your great service!!! Joseph M. 01/15/16 |
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Jean Paul Lok of ARS / Laurel was very professional, accurate, and thorough. We request that he return for next maintenance inspection. Jean Paul L. 01/11/16 |
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Kris Funches was very professional and helpful. He was one of the best employees from ARS / Laurel. Kristopher F. 01/08/16 |
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I agreed to purchase a whole house humidifier for my 2.5 year old Infinity system (which ARS had been marketing to me for the entire 2.5 years). Jean Paul was super nice and friendly and appeared to be competent. However, from the beginning we had issues with the humidifier. First of all, the installation appears amateurish with exposed wiring, loads of taping, the whole in the venting too large (patched with more tape). No instructions or cautions were supplied following the installation. Several days after, I woke to a minor flood in the basement and no heat. The technician who responded got the system working, but told us that when the temperatures were below freezing, we should turn the humidifier off. This was completely unacceptable in view of the fact that the reason we got the humidifier was to offset the dry air created by the forced air heat. The problem repeated a week later. A follow up call made to ARS management (Tom) who was super understanding and promised corrective action and to send a technician. Another review will be posted regarding that technician. Note: BBB has combined the 2 Customer Reviews submitted by this consumer: I wrote another review recently - this is a follow up. I had a whole house humidifier installed about 3 weeks ago. It has been nothing but issues since installation (which I was not totally happy about). After a call to ARS management (Tom) and very helpful customer service, Gerardo was sent. He corrected the problem, got my heat going and provided a through explanation and answered all our questions. He did top notch work very professionally. Gerardo T. 01/06/16 |
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I agreed to purchase a whole house humidifier for my 2.5 year old Infinity system (which ARS had been marketing to me for the entire 2.5 years). Jean Paul was super nice and friendly and appeared to be competent. However, from the beginning we had issues with the humidifier. First of all, the installation appears amateurish with exposed wiring, loads of taping, the whole in the venting too large (patched with more tape). No instructions or cautions were supplied following the installation. Several days after, I woke to a minor flood in the basement and no heat. The technician who responded got the system working, but told us that when the temperatures were below freezing, we should turn the humidifier off. This was completely unacceptable in view of the fact that the reason we got the humidifier was to offset the dry air created by the forced air heat. The problem repeated a week later. A follow up call made to ARS management (Tom) who was super understanding and promised corrective action and to send a technician. Another review will be posted regarding that technician. Note: BBB has combined the 2 Customer Reviews submitted by this consumer: I wrote another review recently - this is a follow up. I had a whole house humidifier installed about 3 weeks ago. It has been nothing but issues since installation (which I was not totally happy about). After a call to ARS management (Tom) and very helpful customer service, Gerardo was sent. He corrected the problem, got my heat going and provided a through explanation and answered all our questions. He did top notch work very professionally. Jean Paul L. 01/06/16 |
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Technician was competant, but but I was charged $345.00 for a part that cost $15.70 Yonas M. 12/28/15 |
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Annual heat pump check. We are very satisfied Lee's service. He was knowledgeable, efficient and courteous. Lee Z. 12/27/15 |
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Jean Paul was very professional and came on site at the time they said he would arrive. The maintenance service was very good. Jean Paul L. 12/23/15 |
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My ARS technician Paul was polite and gave my unit a thorough inspection so that it is ready for the winter season Paul M. 12/22/15 |
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Jovan called in advance of his appointment and arrived within the time specified. He was professional in describing the service to be provided and completed his work in a timely manner. A job well done. Jovan R. 12/21/15 |
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Geraado Thomas was a very careful technician. He was careful in checking our heating systems in preparation for the winter season. We feel he was especially efficient. Gerardo T. 12/19/15 |
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We've been ARS customers since 2004. Bought 2 complete systems from them over the course of 11 years and 2 houses. Most recently, we had our last 2 routine system checks (August & December 2015) with Jean Paul Lok. Prompt, knowledgeable service. Always professional and informative. Took the time to explain to me how my two-zone system interacted. One of our favorite technicians. But even before that, I renewed my service contract with Sharonne. Always pleasant, efficient. Like calling an old friend. Many thanks for great years of service. Laura & Darien Wright Jean Paul L. 12/18/15 |
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Dear Mr. Lee Zheng, We really appreciated your timely and excellent HVAC service, and found that your services were excellent and helpful to us. We would also be happy to recommend your company to our friends and coworkers who need your services. We are highly impressed with your expertise and professionalism, and hope that you and your company will continue to provide us with your professional, skillful, and high-quality HVAC services in the future. With all our best, Li Ding & Quentin Li 12/16/2015 Lee Z. 12/16/15 |
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