ARS / Rescue Rooter Laurel - Our Reviews
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Laurel has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
Mr Shifflett was very informative and friendly. Explained things to my mom and I very well about our new hot water heater that he installed very professionally. Excellent job. Dennis S. 07/13/18 |
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Denny provided excellent customer service and was very thorough in explain the details of the installation. The rest of the crew was very nice and professional Dennis S. 07/11/18 |
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Tomas Cruz was "Outstanding"!! He made me feel "empowered" in understanding what's require to maintain my AC Unit, and "very honest" on next steps not to waist money and buy a new Unit! Tomas C. 07/08/18 |
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Dennis did a fantastic job. He was professional, polite and very knowledgable. He helped me to understand all the features of my new water heater! I would definitley recommend him to family and friends! Dennis S. 07/07/18 |
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Tomas was very prompt for my appointment. He was very knowledgeable and thorough while here. He went over everything that he did and even recommended a few things. Everything was presented in a way that did not make you feel pressured but educated. He wore his shoe covers before entering my home. I will ask for him again.
thank you Tomas C. 07/06/18 |
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Great Service! Polite and efficient Dennis S. 07/02/18 |
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Mr Dennis Shifflett He came and install my water heater he was on time worked very good he is polite and explain everything to me thank you so much Sir for the work Dennis S. 07/01/18 |
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Today was the day I had a replacement of my furnace and ac unit. I received a pre-arrival call and provided an estimated time of arrival. Gerardo Thomas and another technician arrive promptly, on time this morning. Mr.Thomas walked me through the services ARS would perform. He and the other gentleman were very professional, courteous and knowledgeable. I asked a few questions throughout the process and they welcomed the questions. My home was cleaned and returned to its original state., minus the old unit. Once completed, Mr. Thomas walked me back through all areas, explained how to maintain each unit, provided the manuals and provide me warranty information. I am pleased with the service and I appreciate the thoroughness provided by Mr. Thomas and the other gentleman, through the entire process. Thank you for sending very professional, hardworking employees. Awesome Job! Gerardo T. 06/30/18 |
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(No Comment) Dennis S. 06/28/18 |
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MR THOMAS WAS VERY PROFESSIONAL CAME ON TIME AND ANSWER ALL MY QUESTIONS AND CONCERNS TOOK HIS TIME AND SHOWED ME HOW THE HVAC SYSTEM AND THE SMART THERMOSTAT WORKS TRUE PRO AT WHAT HE DOES .HIGHLY SATISFY CUSTOMER Gerardo T. 06/27/18 |
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Our plumber, Montez, was on time, efficient, skilled and explained our problem, solution, and made recommendations. I highly recommend him! Montez S. 06/27/18 |
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Excellent manners and professionally competent. 06/23/18 |
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Efficient, responsive from Juan Lemus/Warranty Technician Juan L. 06/22/18 |
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Shamir Sesay serviced my air conditioning system yesterday and did an excellent job. Shamir was professional and friendly and explained everything I need to know about my a/c system and his recommendations. My a/c system is good to go for the summer! Shamir S. 06/15/18 |
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Mr. Gerardo Thomas provided Outstanding service. He is very professional and business like. He is an asset to your company. Because of his Outstanding work I will recommend your company to my family and friends. Thanks Sir. Gerardo T. 06/12/18 |
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Brittany did an excellent job but also want to commend Dennis Shifflett who actually did the work to install my new water heater. He was superb. Brittney S. 06/06/18 |
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This review is for Juan Lemus of ARS in Laurel, MD. Juan is a consummate and professional Technician. He was knowledgeable of the job and made sure that we were pleased with the work, as he moved along. From beginning to end, he was always courteous, fully explained the plan, answered our questions and went an extra mile to handle the matter. Also, he was careful and tidied his work area.
Thank you, Juan, for taking good care of us! Juan L. 06/04/18 |
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Geraldine Thomas and Emmeth Sewer Jr. couldn't have done a better job. Extremely professional, exceptionally knowledgeable, and absolutely great people. I could not be happier with the A/C installation they performed. First time client and a very happy one! Thank you so much! 05/30/18 |
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Geraldine Thomas and Emmeth Sewer Jr. couldn't have done a better job. Extremely professional, exceptionally knowledgeable, and absolutely great people. I could not be happier with the A/C installation they performed. First time client and a very happy one! Thank you so much! Emmeth S., Gerardo T. 05/30/18 |
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Jean Paul was polite and friendly. He performed his work very thoroughly and we were completely satisfied with his work. Jean Paul T. 05/27/18 |
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Very pleased for the excellent work performed by Mr. Thomas William. If possible, I would prefer if he is sent to my home whenever I call ARS for service on my unit.. 05/24/18 |
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I received excellent service today from Mr. William. We had called ARS to ask that a senior person be sent out to look at our unit, which was not cooling. Only warm air coming out. After Mr. William had fixed our unit, he took time to answer all our questions we had. I asked for his card and informed him that in the future, I will be asking that ARS send him out when I call for any problem with my unit. Very well pleased. Thomas W. 05/23/18 |
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Install went smoothly. Fred answered all my questions in a language I could understand. He was very knowledgeable. Fred H. 05/19/18 |
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Thanks for getting my new heat pumps installed in the pouring rain today!! It was really appreciated. Jose L. 05/18/18 |
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Dedicated to getting the job done while installing our new heat ac units today!! It was hot in the attic but no a word of complaining. Good job today Kevin S. 05/18/18 |
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I wanted to thank Ibn for the hard work today!! He hit it out of the park and I now have AC throughout my home. Good job Ibn M. 05/18/18 |
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Gerardo Thomas and his team was extremely professional, prompt and delightful to communicate with. There work were done outstanding and his communication of the system was spot on. He went over every steps needed to activate the system to my phone and it was very helpful. I would highly recommend Gerardo and his team to any one looking and in need of buying a air conditioner unit. Thanks so much for their time and effort and for doing a excellent job. Gerardo T. 05/17/18 |
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Gerald was friendly, polite, and very patient with my questions. Gerald A. 05/15/18 |
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Mr. Gerardo T. was well versed on the operation and functionality of explaining the new system. He was very professional and polite. He completed the install in a timely manner and cleaned up his work area after completing the task. Overall the dealings with Mr. T was well appreciated. I would recommend ARS to other customers. Gerardo T. 05/09/18 |
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(no comment) Shamir S. 05/01/18 |
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ARS techs came on time with proper equipment to do the installation. Went right to work which was completed in about 5 hours. Gerardo and the other techs assisting did a great job. Upon installation, they went over everything which was thoroughly explained including the new Nest thermostat. True professional techs throughout the installation process. Will definitely use again if necessary. Thanks for a job well-done! Luis P. 04/28/18 |
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ARS techs came on time with proper equipment to do the installation. Went right to work which was completed in about 5 hours. Gerardo and the other techs assisting did a great job. Upon installation, they went over everything which was thoroughly explained including the new Nest thermostat. True professional techs throughout the installation process. Will definitely use again if necessary. Thanks for a job well-done! Gerardo T. 04/28/18 |
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Shamir was an awesome tech to work with 04/27/18 |
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I had the pleasure of working with Shamir. He was professional and was respectful of my home. He was courteous and went straight to work. I appreciate the call ahead and he arrived on time. Shamir S. 04/24/18 |
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I have had ARS service my heating and AC needs for years. I recently had a brand new unit installed but had to call for service on Saturday. Monique was very nice however the technician did not show up for 6 hours. They promised a window of 10:00 - 2:00 and finally arrived at 4:00. The delay made me miss most of my sis-in-law's 80th birthday celebration. I was furious because the office kept telling me he was on his way. The technician had to come from Pasadena, MD to Gaithersburg. Clearly they need additional staff on the weekends. Once the tech arrived he quickly fixed the problem but I missed celebrating a very important milestone for my family. Admin A. 04/16/18 |
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(No Comment) Gerardo T. 04/16/18 |
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Our furnace broke and we had ARS install a new unit. During the initial install we noticed that there were gaps left unclosed so we contacted them, and they sent out Juan to come and close the gaps. We are happy that we used ARS because they were able to get back to us, and their work has a warranty. Juan was knowledgeable, enthusiastic and very customer-centric. He asked both my husband and I to double check what he did and asked if we were satisfied with the work. We look forward to using them in our future pluming and HVAC needs. Juan L. 04/11/18 |
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Mr. Gerardo Thomas was the technician and he was on time, professional, friendly and very knowledgeable about the equipment. He made sure the work area was clean, explained how the thermostat worked and asked if we had any questions about the system. I would highly recommend him to my family and friends. ARS/Rescue Rooter is a great company with an exceptional employee.
04/04/18 |
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Mr. Gerardo Thomas was the technician. He was professional, friendly and very knowledgeable about the equipment. He showed up on time and went straight to work. He had to remove my old furnace and replace it. He explained everything to us before he left regarding the system and how to operate the new thermostat. He made sure everything was cleaned up and trash was discarded before he left. I highly recommend him to anyone who asks for a great technician. This is a great company with a exceptionally great employee. Gerald A. 04/04/18 |
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I was very pleased with the technician...he informed me everything I needed to know and also gave me information about accessories that I can add to my system to run more efficiently. 03/28/18 |
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I am very please with the service that was provided to me today. Shamir S. 03/28/18 |
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Shamir was good...showing and explaining everything that he was doing and reccomend other things that I should get or do...he provided great service...thank Shamir. Shamir S. 03/28/18 |
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Gerardo was punctual and professional. He answered all of my questions and addressed my all of my concerns. He took great care to ensure my comfort and happiness throughout the install of the new system. Excellent service! Gerardo T. 03/14/18 |
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Gerardo took excellent care of us while installing our new heater and humidifier. The work was completed in one day and everything is performing as expected. Gerardo took the time to explain to us the many functions of the new thermostat and spent time answering questions from my wife. Gerardo T. 03/08/18 |
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Derrick was very professional and did an excellent job. Derrick E. 03/06/18 |
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derrick is very professional,very informative. i recommend him highly. thanks for all your help Derrick E. 03/02/18 |
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(no comment) Derrick E. 03/02/18 |
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My installer Mr. Gerardo Thomas was very professional and polite. He explained and answered all question regarding my install.
I highly recommend ARS Rescue Rooter- Laurel Gerardo T. 02/28/18 |
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Derrick was the HVAC Tech. In the future please send him when possible. He was courteous and very professional. Derrick E. 02/27/18 |
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Todd was very professional along with his trainee Tim. Would definitely enjoy having them back and look forward to working with them again in the future Todd S. 02/23/18 |
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