Great company! They came out the same day I called and arrived before the scheduled time. I had a brand new A/C unit installed by Precision Air two yrs ago and the compressor went out. Jonathan the technician, also a fellow veteran, was very knowledgeable and courteous. Doug from Precision Air called to inform me that they were going to send a technician the same day to replace the part since it was still under warranty and was not charged for labor! The technician who arrived was very respectful and answered all my questions. Great customer service and would recommend this company to my friends/family. I will be staying with Precision Air to service my unit in the future.
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Yes, it has been hot and yes the unit was installed on one of the hottest days in Las Vegas. But, there is not excuse for this: 1. Many items were left up in our attic for us to dispose of, 2. the washer machine has terrible surface scratch, 3.. a 2x4 was broken at the attic entrance, 4. the new thermostat was a used thermostat which is at least two degrees off from the actual temperature and WAS registered to a different address - it was a used thermostat. For the COST of this unit, the cleanup/care of our property and the quality of the equipment should be nothing but stellar and NEW.
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Hemal came out and was doing a routine maintenance on the outside portion of our AC unit and noticed some red flags. He told us about them and was honest in his feedback. We had 3 different parts we were working with and not much refrigerant R22 (EPA has banned) left. Everything was pieced together before we bought this house, so begrudgingly, but also proactively we took the step to replace our whole system. It was painful, but we feel like it was a step in the right direction and prevention before a disaster does cost. We thank Hemal for his honesty in all facets of his work and consulting his supervisors for options we could take. We chose the replacement route because the repair route would’ve eaten a hole in our pocket with no investment, now we have a nice warranty and feel ok with our system not failing completely in the dead heat of Vegas summer.
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Danny and Domonick were professional, courteous, and friendly. They were respectful of social distancing. Before I finished my first sentence they knew exactly what the issue was and got it fixed in no time. They arrived promptly and called when they were on their way. I would not hesitate to recommend Precision Air and Danny and Domonick.
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Danny Neske was professional and wore protective equipment. He answered all my questions with no high pressure at any time. He was here almost two hours letting me follow him and detailed in checking things. I met his manager who came to check. I will recommend your company when asked. Marilynreaney@gmail,com
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My heater was working fine until I had it "serviced" by your technician. After the 3rd visit the motor is shot you tell me. Then you think I'm going to pay you $877 to fix what you broke! I've gone 5 days in the cold so far with a 86 year old senior in poor health. You should be ashamed!
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