MacGregor Plumbing & Heating - Our Reviews
Overall Rating
(1246 Reviews)
(158 Reviews)
(449 Reviews)
(7 Reviews)
(3 Reviews)
(481 Reviews)
(25 Reviews)
(66 Reviews)
(1 Reviews)
(27 Reviews)
(29 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period MacGregor Plumbing & Heating has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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(no comment) Nic I. 08/13/18 |
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We were only in town for 1 day (Thursday August 2nd) We brought up my wife's older 5th wheel and a shutoff valve broke on the water tank, we stopped at the local hardware store and they directed us to MacGregor's. I brought my broken valve inside and the parts guy(I think his name was Don, sorry if that's incorrect) He knew exactly what we needed and he also instructed me how to install the new valve. We don't get that kind of service down south. Thank you Don, and thank you MacGregor's!
Rob Shade Don D. 08/06/18 |
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Nick did a very good job! 08/04/18 |
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MacGregor Plumbing and Heating did a fabulous job installing a complete A/C unit in our 3-story home in Harbor Springs. Harry did a great job with accurately assessing our needs and gave us very good pricing. When there was a slight delay because of missing parts not sent to MacGregor, Harry discounted our final price due to the delay. They still completed the job in just a few days and we are SO pleased with the work that MacGregor did. We also want to give a HUGE compliment to Josh for all the work and supervision he did on this job. We had originally thought we might do the work ourselves, but upon completion, there was a LOT more work involved than we ever imagined. We can't thank all the staff at MacGregor and the fantastic work they do. We are VERY pleased with the completed job they did on our A/C. We HIGHLY recommend them!!!!
07/30/18 |
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Jason and James were both AWESOME !!! We HIGHLY recommend them. We had an entire A/C system installed. They were very professional, knowledgeable, and worked extremely hard. They went out of their way to explain their progress and even drove into town to get a part that we were supposed to supply. Our new system works great, and MacGregor had the best price around, and believe me, we did our research! We highly recommend MacGregor and Jason and James were awesome. Thanks guys !!!! 07/27/18 |
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Even though it was 4:59 and 1 minute away from the end of Leaslie T's long day, she answered her phone and endured my excited and anxious plea for help. I own a Vacation Rental and wouldn't you know it - the AC went out and I had guests checking in the very next day. She went out of her way to make sure that I got a Tech (Jim - and by the way - he is great also!) out to my place first thing in the morning. I really appreciate the professionalism and caring that Leslie showed me in my moment of panic. :-) Gods blessings Leslie. <(((>< Leslie T. 07/25/18 |
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Jim will make sure that when he completes a project it has been done right and the customer understands how to operate the system. We have a very complicated heating and cooling system in our home. Jim is the first person who has corrected all the errors of the past, put in a practical system and continues to make sure that it runs well. Jim G., James O. 07/25/18 |
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Once again, Eric did a really good job. He had quite a struggle with a stubborn soap dispenser that didn't want to be removed and Ric came to give him a hand. I thought Eric might be a little discouraged but both Ric and I told him to keep at it - he's a nice young man who seems eager to please and, according to Ric, is learning well and doing a great job. Eric S. 07/18/18 |
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Jim was clean, efficient and helped answer some questions I had. Thanks Jim! David B. 07/18/18 |
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David B. always does a great job. He is a professional with a pleasant personality who is efficient and on time. Thanks! David B. 07/09/18 |
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We are pleased to provide you with a review of Nic based on his work at our cottage. We do not wish to provide a review via social media. The company kept us informed as to Nic's anticipated arrival time. He arrived on time and promptly began working on the issue. He respected the renters privacy and informed us, the cottage management team, of his progress and diagnosis of the problem. Nic quickly fixed the problem. We were pleased with our experience and with the service he provided as an employee of MacGregors. Nic I. 07/06/18 |
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This is the second service call for this hot water heater if there is another one we'll need discuss warranty replacement. My feeling the pilot light shouldn't go out for no reason. 07/06/18 |
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Jim always does a great job Jim G. 06/29/18 |
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We have always had wonderful service from the entire MacGregor’s staff. Over the 35+ years we have been served extremely well. Whether it was maintenance, repair, or installation, we knew we could count on prompt, courteous, and helpful people. Yesterday’s experience with Debbie, Leslie, and David B. was just that. 06/29/18 |
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David B. serviced our complaint this morning regarding a thermostat reading requesting a new filter. He arrived on time, wore the blue boots, worked efficiently, communicated his findings. You can be proud to have him on your team and how he represents McGregor’s Services. He also showed us how to trouble shoot the problem for the future. His understanding and consideration was exceptional. 5 all the way. Using this venue to report our satisfaction because we were unable to locate our service area in the directory you offered. David B. 06/25/18 |
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“Jim did a wonderful job, MacGregor goes above and beyond, happy to be a long time customer” “ Very satisfied with the job and MacGregor” “Jim and the young man he was training (James) were wonderful” Jim G., James O. 06/18/18 |
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Nic did an excellent job, in my opinion. He was on time, explained what needed to be done and was most professional. I would recommend MacGregor and Nic to any of my friends. Nic I. 06/04/18 |
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Tried to leave a review, but could not get it to go….So, just a quick review for Jim…arrived timely and fixed air conditioner. Now we are happy people. Fred and Barb Fry Jim G. 05/30/18 |
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He arrived on time, was very nice. Adjusted the A/C. He is a great employee, treat him very well:} Thank you, the Harrisons David B. 05/29/18 |
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David did a great job on our service....as usual. Thanks you for your long time great service. BTW, your review link did not seem to work. I have used it in the past but due to the personal info they ask for, I decline to use it. So I choose to communicate my satisfaction with this email. David B. 05/24/18 |
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David was my service tech today. The sevice visit today was scheduled for 2:00 pm but I recieved a very courteous call from Debbie asking if David could come earlier. It worked out very nicely.
David was as always very professional and courteous. He explained in detail what he did during the call and the exact condition of our heating/ cooling equipment.
I have a tremendous amount of confidence in the MacGregor service staff. The annual servive checks contribute to that. I appreciate very much knowing I can call 24/7 in the event of an emergency.
Earl Bash 05/21/18 |
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Thanks, Josh! Your creative thinking saved the heat! Josh T. 04/30/18 |
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Josh was very helpful. In fact, he checked the filter and it needed replacing! Thanks! Kepp up the good work! p.s. Josh also noticed our humidifier needed attention and fixed it! Josh T. 04/10/18 |
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Professionlly done from front office to technician. Same day service. 04/03/18 |
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The service I needed on my thermostat and internet was done promptly and professionally from the front office all the way to the technician who handled the service. On the same day I called, David went into my home and fixed my downed internet and thermostat. I was not in town at the time but MacGregor entered my home and professionally and completely fix the issue and then locked up. David called me afterwords and explained what was done completely and answered my questions. We Are fortunate to have first class plumbing and heating company in our community.. 04/02/18 |
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Just a short note to thank you for all your help on this project. We are pleased with the installation, and that the best choices were made for a good replacement. Julie W. 03/16/18 |
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Dear People at MacGregor: We recently had a new furnace put in our home and the two gentlemen who came to do the work were wonderful! We love our furnace- it seems to warm better than the old. But we really appreciated the nice people who work for you. Thank you, Katie and Charlie Josh T., Eric S. 03/16/18 |
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Used live-chat to schedule service call as a new customer. Worked great and next morning they called to confirm. Were at our home at 9 AM and had furnace control panel replaced before noon. GREAT service! 03/15/18 |
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Great job! Thanks so much! Jim G. 03/06/18 |
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She was really impressed with the job Nic's done and likes that he takes pride in his work.... however, he isn't as good looking as David. But she doesn't choose her plumbers for their looks. Nic I. 02/28/18 |
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David got here and worked on hot water tank. He is a very nice young man and we look forward to his helping us in the future. David B. 02/26/18 |
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Jim is a very good person to have on your staff . I recomend him to your customers. Jim G. 02/16/18 |
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When ever we have a tech sent out they are responsive, well knowledgeable and very polite. Great service. Nic I. 02/16/18 |
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Nic did a great job, explained everything! Nic I. 01/25/18 |
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jim worked hard to solve the problem always pleasant Jim G. 01/25/18 |
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Debbie & Leslie were super friendly setting up two separate appointments for us that worked with our weird scheduling. David was great; knowledgeable, kind, considerate. Took the time to answer lots of seemingly unrelated questions without trying to upsell. (Assured us of services available; but didn't push.) We were very happy with our experience. David B. 01/18/18 |
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I have used MacGregor's for 38 years and have always been very satisfiedl Very satisfied with Nic!! Nic I. 01/16/18 |
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Both my wife and I appreciate what Dave does. Dave has been here before (not for the same thing) which is nice to have someone familiar with our home's heating and plumbing. While Dave is very professional in his approach he has a great personality. He listens to what we are experiencing and then goes about diagnosing what the problem (s) is (are). He then goes about working on a solution.He doesn"t waste time. Thanks Dave for what you do! David B. 01/10/18 |
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We received the usual good quality service we expect from your staff. Nic I. 01/08/18 |
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Hope to have Josh service us at the next visit. Thanks for explaining "stuff" to us! Josh T. 01/03/18 |
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Jim was out a few days ago and he fixed his boiler so well that he actually has to go down to the furnace room to make sure it's still working- he doesn't hear any more noises upstairs. Frank says Jim is wonderful and that he really likes him. Jim G. 01/02/18 |
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Jim was knowledgeable and great 12/27/17 |
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Repair not complete yet but hopefully will be tomorrow 12/17/17 |
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jim as always did an outstanding job and I highly recommend his work and MacGregor service 12/15/17 |
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Just a quick note to let you know Nic did a wonderful job yesterday repairing a very difficult plumbing issue with my shower tub valving buried behind the tub wall. His experience and problem solving skills, I believe, ended up saving me from a much more extensive and disruptive repair I was possibly facing. I don't mess around on Facebook and Google social apps much so, sorry, bailed out of the review-buzz link but still wanted to let you know. You probably already caught on before that I've always admired you and how your company operates, but this was a higher stress point than normal so thank you and the team very much. Happy holidays and say hi to Mike & the kids for me too! Nic I. 12/14/17 |
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None necessary! Always the best! 12/13/17 |
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I was EXTREMELY pleased with today’s service call on my furnace. Jim and another man ( unfortunately I did not get his name ) could not have been more professional, helpful or pleasant. Thank you, Jim G. 12/12/17 |
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"They're really expensive", "They cost way more than the others", *maybe* a LITTLE true but then you get what you pay for. I picked MacGregors a few years back to fix my mothers ultra expensive Geothermal system the "other" guys had put in ten years back and it was the single best decision I've ever made. Since then they have removed/replaced my entire aging system and just recently installed Mini-Split unit installed in my shop. You *may* think they are a bit more expensive but it isn't -- Harry, Mike, and the whole crew, IF you have problems, will be there right NOW to take care of you and that kind of service after the sale is something you just can't buy anymore. I will continue to use MacGregors for any and all major upgrades/repairs that my entire family needs. THANK YOU FOR A JOB WELL DONE! Harry P. 12/12/17 |
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I'm very pleased with the effort that Jim put into cleaning my furnace. Hopefully in six months after the furnace has completed its' winter function I will also say that I'm pleased with the effectiveness of his effort. I have been in the past so I see no reason why that might change 11/30/17 |
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All good! Nic I. 11/28/17 |
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