MacFarlane Energy - Our Reviews
Overall Rating
(1083 Reviews)
(89 Reviews)
(360 Reviews)
(191 Reviews)
(2 Reviews)
(225 Reviews)
(88 Reviews)
(20 Reviews)
(107 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period MacFarlane Energy has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Excellent on time. Made sure heat was properly working. Great guys. Allen S., Joel F. 01/27/18 |
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You did a great job! Very professional and efficient.
Thank you for a job well done. Tony C., Joel F. 01/25/18 |
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(no comment) David C., Joel F. 01/25/18 |
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Thomas was very friendly and helpful. Thomas R. 01/12/18 |
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Thank you so much to the MacFarlane Team! They really saved the day for us. Our boiler stopped working on New Years Eve when the temperature was dipping below zero. They were at our house in an hour and fixed the issue. Rob was very knowledgeable and patient with our situation. Without MacFarlane's quick response we would have had to leave our home. Rob M. 01/10/18 |
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Per usual, Darren worked well with the Landlord and the tenant; diagnosed and corrected the problem. Thank you for the wonderful, timely service Darren C. 01/10/18 |
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(no comment) Darren C. 01/09/18 |
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I have been using MacFarlane for a couple of years for my gas furnace, gas boiler and ac.
Friendly and professional service with excellent emergency service support. Thomas R. 01/09/18 |
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Johnny came to our rescue today as we ran out of oil due to a miscommunication with our landlord. We called Macfarlane and they sent someone over in this blizzard Boston has been having when no other company would help! Johnny came right away and got us the emergency oil so we wouldn’t freeze overnight. Thanks again! John M. 01/05/18 |
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MacFarlane Energy is great! We ran out of oil when it was super cold and both the office staff, Stephanie, and service tech, Johnny, were so nice and accommodating. They were amazing when we were really in a bind! Thanks, guys! John M. 01/05/18 |
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Thomas did a great job fixing the problem, and rerouted the overflow pipe for us so will be much easier to remove buckets if we do have any future overflow issues. Thomas R. 01/03/18 |
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O degrees at 12 midnight and called MacFarlane. Tech Thomas R. called back within a 1/2 hour and said it would be a couple of hours. He called to say he was on his way and made it in under the 2 hrs. Had us up and running and waited to be sure for almost an extra 20 min.! Wasn't satisfied till he knew it was not going to shut down again. Very friendly on a miserable night. I'd recommend MacFarlane anytime. Thomas R. 01/01/18 |
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Johnny Figueroa was very helpful and informative. He gave a thorough inspection of the central air and heating systems and answered all our questions. We are new to MacFarlane Energy and have had a very good experience thus far. John M. 01/01/18 |
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John G did a wonderful job! He tapped two radiators and reconnected both of them in timely manner. He and his teammate were clean and gracious. John G. 12/28/17 |
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My oil burner broke down at approximately 8 pm. I am not under contract with any oil company, and I couldn't find any company willing to come out after hours because I wasn't a customer. I didn't hold that against any of these companies, because it was obviously my own fault. After numerous calls, I got Thomas R. He was on his way to a call and it didn't look good for him to get to me, but he would keep me posted. In the meantime I had been calling eight other companies. Tom was the only guy willing to try to help me out. Everyone else either didn't get back to me, or couldn't help me until the next day. He called me back at about 11; he was able to fit me in. He arrived, was very pleasant and knowledgeable, and fixed the burner in about 30 minutes, saving me from a very unpleasant night. Despite not being a contracted customer he gave me outstanding service and is a tribute to MacFarlane Energy. Thomas R. 12/28/17 |
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I had no heat on Christmas Day, 2017, and Darren C. promptly returned my call placed to the MacFarlane dispacher ... only about a half an hour after I called them. I had asked him to call me when he was on his way to my house, and he did (many service people promise to do that, but they don't). When he arrived, he was very courteous, did his work quickly, and answered my questions completely. This was his second visit to my house, and I was very satisfied both times. He's a great asset to MacFarlane. Darren C. 12/25/17 |
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We have been a customer of MacFarlane Oil for over 35 years. The year we moved into our current home the heat went out on Christmas and they sent someone right away to restore our heat. Last night we came home around 10:00 PM and there was no heat. We called thinking we could let them know we needed service but we were willing to wait until the next morning. A few minutes later Thomas called and said he was not too far away and he came right over. He diagnosed the problem and notified the company of the parts we needed and came over this afternoon and everything is now working. We have met many technicians over the years and they are knowledgeable and efficient. I have recommended MacFarlane to many of my clients and will continue to do so. Thomas R. 12/21/17 |
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John M. 12/19/17 |
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Very impressed with how professional and KNowledgable Tom was. Called the answering service and received a call back within 5 minutes. Very very Pleased. Thomas R. 12/18/17 |
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Fantastic service. I had a heating emergency at night in December . I called into MAcfarlane . The call was answered promptly and professionally. The on call technician , Thomas R. Called in within 5 minutes and was at my home in 30 minutes @ 10pm! He worked very thoroughly , diligently and methodically and figured out the problem and was able to fix the issue to get perfect readings . The whole process took him past midnight. All the while Thomas was patient. courteous and professional. He answered all my questions. He made sure the heating system was cleaned up as well . I am very very impressed by the services rendered by Thomas R. And I am a very happy customer of Macfarlane Energy . Thomas R. 12/18/17 |
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Great service! Returned home from work to find the house with no heat. They sent Tom R to the house within 30 minutes and in another 30 minutes, the heat was up and running again. THANK YOU!! Thomas R. 12/14/17 |
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Excellent service installation of replacement AC system by Al F. Would highly recommend as a provider. Al F. 12/12/17 |
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Tom came by and fixed our heater the day, which of course went out the day before the first snow of the year! He was punctual, efficiently friendly, and helped explain the issue to me in laymens terms. Thomas R. 12/08/17 |
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Good, dependable service. Daniel D., Joel F. 12/07/17 |
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Tom R was polite and seemed to know what he was doing. He explained everything to me with patience and took care of the problem we were having with the boiler. When I call for service another time I hope that Tom R comes to the rescue. Thomas R. 12/05/17 |
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Tom did an excellent job setting up our thermostats. Took the extra time to get things right. Courteous and professional. Thomas R. 12/03/17 |
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great service Thomas R. 11/30/17 |
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Very friendly Andrew R. 11/30/17 |
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Thomas R arrived on time. Had watched the video I sent that included a "tour" of my water heater and heat & electric grid, and that included the awful & frightening sound emanating from what appeared to be the electrical box. He assessed the situation, replaced needed parts, checked out the whole heating system and instructed me in layman's terms in the purpose and function of each part of the system, & in what had gone wrong to cause the awful noise. Thomas was a really nice guy, helpful, thorough, and informative. I will be using MacFarlane again, and will highly recommend the company to my family and friends in town. Thomas R. 11/29/17 |
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Manny arrived within the hour and solved our problem very quickly. Could not have been more pleased. MacFarlane Energy Team. 11/28/17 |
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Tony serviced my schedule oil heating tune-up this morning. The first thing he asked is whether I have noticed any heating problem. Well I do. He listened attentively as I told him that my heating sometime stopped working after I replacing the water in the boiler, and to get it working again is by making a hard knock on the drain pipe's housing (That's how MacFarlane's repairman finally got it working after I made an emergency call last winter). He then worked on the problem and did the service for 2.5 hours. Afterward, he explained that the problem is due to the built-up dirt in the housing that prevented the float from rising, and he took it apart and scrapped it clean. I have been with MacFarlane for 11 years. There were some good and some not so good service people over the years, but the service people in the last 3 years were very good to excellent. Tony C., Stephanie L. 11/27/17 |
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As always, MacFarlane Energy delivers. They are seriously the best company. When I have an issue, they are friendly and SUPER prompt. They are also incredibly reasonably priced and their technicians and customer service are top notch. Thomas came out today within an hour of my phone call, fixed the heat, replaced the broken part, and was professional and nice. I can’t say enough about this company. Thank you (again)! Thomas R. 11/27/17 |
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Prompt efficient service after hours on a Saturday. Thank you! Darren C. 11/27/17 |
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Bill was terrific and Joel very efficient. Thank you both. Bill A., Joel F. 11/21/17 |
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Great service. Prompt and courteous. John M. 11/21/17 |
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Darren was excellent. He arrived on time, made recommendations as to the most cost effective way to do the repairs, and did them very quickly. Cleaned up nicely. Overall excellent service. Thank you Darren C. 11/20/17 |
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John G. and his crew installed a new boiler for us. He was knowledgeable, efficient, friendly, and responsible, and the work was very clean and sturdy looking. We've always used MacFarlane for boiler maintenance and now can recommend them for install work as well. The only issue that occurred was turning off the gas to install the boiler caused our on-demand water heater to malfunction, which we discovered several hours later and had a hard time resolving ourselves, so we recommended they add a check for such issues to their after-project cleanup activities. John G. 11/18/17 |
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Techs left without turning on/off switch back on. My wife had to call after hour service to walk through because we had no heat 11/18/17 |
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Thomas R was right on time and solved the problem quickly. He was very polite. Thomas R. 11/17/17 |
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MacFarlane is always there when you need them and are so trusted by us that we sometimes have them perform service while we are not at home, leaving the door unlocked for them. We have had many years of service with them and have never had any issues. Highly recommended!! David C., Stephanie L. 11/09/17 |
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Professional
Courteous
Thorough
I highly recommend Tony C. and MacFarlane Energy Tony C. 11/07/17 |
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Sorry, I had to leave the house when the gentleman came. I am assuming he did a wonderful job, but I was not here when he left so I cannot leave a review.
Evelyn Easa MacFarlane Energy Team., Joel F. 11/03/17 |
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Clearly the A team. Pleasant, polite, respectful, efficient - made the whole process seamless for me. Came when they promised, came early in the morning and stayed the whole day (even brought their lunch so they didn't abandon everything at midday per the usual contractors around here), finished in the time they said, cleaned up after better than it was. Responsive to my questions and concerns, even asked where I wanted machinery placed and let me know when they were leaving for the day. Didn't tramp through my house and make a mess. They stayed to accept delivery of items even when a crazy storm created a power outage that held them up a day. They knew what they were doing and came to do it. And so far everything looks good and even works! Thanks guys! Jimmy M. 11/03/17 |
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The tech david C showed up on time was very knowledgeable and found a problem that was very danderous that I had to correct { flue was clogged and had to be cleaned out} David C. 11/03/17 |
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Service Tech was great. I'm a happy customer. John M. 11/03/17 |
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The service department was very efficient and sent a service technical to us the same day we called. Thomas R called ahead and was on time. He fixed the problem quickly and efficiently when our heat would not turn on. Thomas R. 10/31/17 |
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Dan was excellent Daniel D., Joel F. 10/31/17 |
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Thomas R. from Macfarlane was prompt with bis arrival and efficient in his task and was always ready to answer any questions i had. We have always been happy with MacFarlane and this co tines the satisfied streak. Thomas R. 10/30/17 |
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We have been MacFarlane customers for forty years. Excellent and reliable service.
George Brown David C. 10/29/17 |
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This company is one of the best I've ever dealt with. The technicians who come to the house are always so friendly and helpful (especially Thomas R.) and are incredibly thorough. They spend over an hour tuning up/cleaning our boiler to get it ready for winter whereas in the past other companies have spent 10 minutes and claimed "it's all set". I've even called MacFarlane Energy over the weekend with questions and a tech called be back immediately and stayed on the phone with me until the issue was resolved...at no cost. Highly recommend this company's services. Very fortunate to have them nearby! Thomas R. 10/27/17 |
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