MacFarlane Energy - Our Reviews
Overall Rating
(1083 Reviews)
(89 Reviews)
(360 Reviews)
(191 Reviews)
(2 Reviews)
(225 Reviews)
(88 Reviews)
(20 Reviews)
(107 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period MacFarlane Energy has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Very prompt, great technician, totally pleased! Would recommend to a friend. MacFarlane Energy Team., Joel F. 05/29/18 |
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I called at 8am to a schedule an annual maintenance on my A/C system and when I told him I was smelled an odor the last time I turned it on, they sent a tech right over! Johnny F was courteous, and knew exactly what was wrong. It was fixed in no time at all. Johnny was great! I highly recommend MacFarlane. John M. 05/29/18 |
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Dave did a fine job of my yearly service to water and heat system. David C., Joel F. 05/25/18 |
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Darren called and showed up right on time, diagnosed the issue and fixed it promptly..He was knowledgeable, friendly, and cleaned up after he was done. We were back to having hot water in no time at all! MacFarlane continues to provide great service when called upon. Darren C., Darren C. 05/21/18 |
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Prompt, efficient service. Very helpful. Bill A., Joel F. 05/21/18 |
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The service was great Daniel D., Joel F. 05/19/18 |
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I just had Macfarlane come to my house for the first time. Other than some scheduling glitches at the beginning of the week with the office, Johnny, the tech was super personable, explained things clearly and was thorough. I will definitely call them again. John M. 05/18/18 |
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The service representative arrived on time and showed me parts that needed replacing. He worked efficiently but still engaged in pleasant conversation. My replacement parts were covered under my "no surprises" service policy and I ad the rest of the day to myself. Daniel D., Joel F. 05/17/18 |
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We received excellent service. The technician arrived as scheduled. He performed the furnace tune up and cleaning without any issues. We love the email notification of which technician and picture will arrive. This provides great assurance to my family. Daniel D., Joel F. 05/17/18 |
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Work was thorough, tidy, and they explained what they were doing well. Thomas R. 05/16/18 |
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Dan was most professional and did a thorough job. He was highly personable and pleasant as a service rep. He will always be welcome in our home. Daniel D., Joel F. 05/10/18 |
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Very polite and my wife was impressed with how nice he was to deal with. David C., Joel F. 05/10/18 |
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So we started having trouble with our furnace in our 4th winter this year and someone in the Mom's of Dedham facebook page recommended MacFarlane. They were able to get into see use quickly and work with my schedule. I called to get both our furnace and AC unit serviced. I was given a 3 hour window for them to show up so I figured it would be 12 before anyone rang our door bell. Johnny F was early! I have NEVER had this happen, it was amazing. Though he didn't have good news for us he was able to explain to me what was going on and what we need to do for it, unfortunately it means a new furnace for us. He also serviced the AC unit and cleaned it up good as new and in good working order! We have MacFarlane coming to give us an estimate a new furnace for us. But they will be doing all the service for us in the future for sure! And if I can I will be requesting Johnny! John M. 05/09/18 |
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John G installed a new oil boiler and water heater and removed the old unit. He was the consummate professional . The work was done quickly , efficiently and very neatly . He was very patient and answered all our questions in a courteous and professional manner . Paying in excess of 13,000 dollars for a new heating system is not my idea of a fun time but John's attitude and quality of work gave me a great sense of confidence . Harry C Lynnfield , Ma John G. 05/08/18 |
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I would like express my genuine, and heartfelt appreciation and praise to Allen S. who had provided an excellent quality service and was able to resolve the issue I had.
Allen's positive and enthusiastic attitude, his knowledge and professionalism, his genuine friendliness, patience and attentiveness helped me to make educated choices for my needs.
Allen's knowledge and experience, his devotion to his job and attentiveness to his clients is far beyond expectations.
It was a pleasure dealing with him, and I am sure his work will be commended by his superiors. (He was so patient with all my questions...) Allen S., Joel F. 05/08/18 |
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I would like express my genuine, and heartfelt appreciation and praise to Allen S. who had provided an excellent quality service and was able to resolve the issue I had.
Allen's positive and enthusiastic attitude, his knowledge and professionalism, his genuine friendliness, patience and attentiveness helped me to make educated choices for my needs.
Allen's knowledge and experience, his devotion to his job and attentiveness to his clients is far beyond expectations.
It was a pleasure dealing with him, and I am sure his work will be commended by his superiors. (He was so patient with all my questions...) Allen S. 05/08/18 |
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As always, MacFarlane is always professional, shows up during the time promised, and always does excellent work Thomas R., Joel F. 05/07/18 |
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Honest, up front, professional, explained everything he noticed and what it meant. Noticed a potential code issue with our exhausts and supplies, told his manager, they didn't charge us for the furnace service because he said they wanted to review the code and then come back and service the unit. He even tidy up work done by another contractor on another condos boiler because the piping wasn't attached properly. Top notch. John M. 05/07/18 |
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We were very happy with the product, service, and installation.The technicians were helpful, respectful, and efficient. We would highly recommend! Jon L., Brian S., Al F. 05/04/18 |
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Tony C, did a fantastic job on our boiler maintenance call. He is very knowledgeable and professional. My wife and I were very impressed. Thanks! Tony C., Joel F. 04/29/18 |
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The customer service representatives and technicians are always there when the supports are needed. David C., Joel F. 04/21/18 |
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My visit was very good. Everything was more than satisfactory. Darren C., Stephanie L. 04/19/18 |
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Glenn was friendly and professional. Service was quick and I was given a thorough explanation of the current condition of my boiler. Glenn C., Stephanie L. 04/06/18 |
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David D. did an excellent job. Daniel D., Joel F. 04/05/18 |
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The technician was very professional and told me what he would be doing . Joel F. 04/05/18 |
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We had a good experience with the service for our furnace. Your technician was very efficient. He showed up on time and performed a very professional and prompt job. Daniel D., Joel F. 04/01/18 |
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As usual came when specified and did the job expected with little muss or fuss. Rob M., Joel F. 03/30/18 |
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Very dependable, clean and easy to schedule an appointment. I definitely recommend MacFarlane Energy David C., Stephanie L. 03/30/18 |
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On time, professional, courteous, and did a great job explaining everything he was doing. John M. 03/26/18 |
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I called Macfarlane at 7AM because the boiler shut down at some point during the. night. Glenn arrived at my home in less then 30 minutes, identified the problem, and fixed it promptly. He is amazing! Glenn C., Joel F. 03/24/18 |
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I called Macfarlane at 7AM because the boiler shut down at some point during the. night. Glenn arrived at my home in less then 30 minutes, identified the problem, and fixed it promptly. He is amazing! Glenn C. 03/24/18 |
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Darren C have serviced our heating system many times over the years. He is always careful, knowledgeable, courteous. This time was no exception. He was able to diagnose a problem that had eluded other people, fix it promptly, and he stayed extra time to make sure the fix actually worked. And he even took off his boots so as not to get our carpets wet! Really appreciated his consideration! Darren C. 03/17/18 |
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Will always stay with this company and have trusted them for years Jimmy M. 03/15/18 |
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Great trusted company and always great service. John G. 03/15/18 |
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Darren was very knowledgeable about our system and get at explaining how I can keep the boiler smoothly throughout the year. He was also really kind with our dogs! Darren C., Joel F. 03/04/18 |
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I switched service to MacFarlane years ago, and it was one of the best decisions I have ever made. They provide fast and courteous service, and go above and beyond to resolve any problems I may have. I would give them my highest recommendations based on their outstanding service. I am one happy customer! Daniel D., Joel F. 03/01/18 |
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We have been customers for close to 30 years, and have been consistently happy with service, any time and for whatever reason. Cannot say anything but that...the best!! Rob M., Joel F. 02/28/18 |
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My Buderus GB142 boiler started throwing an error code (6A 227). I called MacFarlane Energy and they had someone knowledgeable with Buderus boilers at my house in a little over an hour. Frank worked fast but also took the tome to explain everything to me. He had all the parts to fix the igniter on his truck. He didn’t have one part unrelated to my initial problem but someone else from MacFarlane dropped it off. Frank also noticed that I had some debris from the natural gas building up so he went and talked to. National Grid employee working in the neighborhood and we were able to arrange for National Grid to come back to install a filter for the natural gas supply. The boiler was up and running within a few hours of my phone call. Overall very satisfied and would definitely recommend MacFarlane. Frank C. 02/28/18 |
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Frank from McFarlane arrived on time. Diagnosed problem and replaced defective oil pump. I am pleased and very happy with prompt and professional service. Everything working properly when he left. Nice to have heat again. Thank you McFarlane Energy of Dedham. Frank C., Joel F. 02/27/18 |
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Tony C. came for my annual inspection. He listened to my concerns and then thoroughly inspected and tuned up our furnace. He arrived on time and was very professional and courteous. Tony C., Joel F. 02/24/18 |
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I was given a time frame of 8-11am, and at 8am Daniel was there ready to service my heating system. My cats were curious about him and he shared his concerns about the cat going down to the basement. He asked about them. He has come the last 3 years to service my heating system. I have never been disappointed with his work and service. Daniel D., Stephanie L. 02/23/18 |
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The team at MacFarlane is great. They are very responsive and professional. I had a leaky boiler. When Tony came to repair it he consulted with his install team on the issue and was proactive with documenting the problem so that if a new boiler was needed, I did not have to explain the problem again in the future. He also set aside time to fix a radiator that was not part of the appointment. Tony C., Joel F. 02/16/18 |
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Couldn’t thank Darren enoughFor his professionalism and workmanship. Darren C. 02/16/18 |
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I called your emergency phone number last evening and got a call from one of your employees within five minutes. Later, Tony came to my house and quickly figured out why my boiler was not working. He changed the parts, cleaned up the unit, and brought the boiler to life. Afterwards, he stayed in the driveway for about twenty minutes to make sure everything was fine before driving away. He is very polite, professional and experienced. He is the guy who truly loves what he does and cares the people he serves. Thank you so much Tony and MacFarlane Energy! I know I can depend on you. Tony C. 02/14/18 |
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MacFarlane oil is by far the worst customer service I've ever experienced. It's really sad to say this because Scott's father was a great man and what a serious caring owner. Now unfortunately the service has definitely declined. When I spoke to Scott the owner about simple lock in rates along with boiler prices his responses were rather rude. I hope I just caught him at a bad time because if not he has no future in customer service. I've now decided to go back to my old oil company that I never should have left ADVANCED ENERGY. I will now go back to lower oil prices and Real customer service. I'm just letting people know that this owner not only was rude and ignorant by basically calling me dumb. His prices are very easily beaten by competitors. This man doesn't pay fair wages to his employees at least the ones I've talked to. So give him a call see for yourself a greedy millionaire that pays his help scraps. I would gladly take this post down if Scott MacFarlane can Show any big charity donations him and his MacFarlane oil company has made towards helping youths or cancer research that the rude millionaire would get a tax write off for any way. So Scott thanks for being extremely rude. I pray one day you treat your help and customers better while you drive in that custom Audi to your multi million dollar home in Needham. Scott M. 02/11/18 |
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In converting from oil to gas, I should have gone with MacFarlane Energy from the beginning. From Dan S. in Sales and Engineering, ****** ** *** ********, John G and Jimmy M in Installation, and Tom in Service, these individuals have been instrumental in accomplishing this feat, and we know that we are in superb hands. Thank you!! Jimmy M. 02/10/18 |
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In our converting from oil to gas, John G started the installation process on Thursday, which was completed by Jimmy M. Both did an excellent job and are reliable. A couple of weeks afterward, John G stopped by, as there was an issue, which he immediately determined and explained thoroughly in a way that the lay person could understand. Really appreciate his kindness and professionalness. John G. 02/10/18 |
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As always, the MacFarlane employees were friendly and efficient. thank you, Darren C. and JF.
Karen Darren C., Joel F. 02/05/18 |
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Tom did an incredible job to fix my Buderus boiler which was not working. He carefully dismantled the motor, thoroughly cleaned it, reassembled everything, and installed a new filter by the oil tank. He did an outstanding job and was very courteous and friendly. You are fortunate to have such a skilled and capable employee. I am most grateful that my heat has been restored. Thanks very much! Thomas R. 02/04/18 |
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Stephanie L was very pleasant to talk to when I called to schedule my annual furnace maintenance. Tony C came today to perform the annual maintenance. I remembered him from last year. He was able to solve a noise problem with the furnace that technicians from another company were unable to diagnose or fix for over 10 years. He explained that it had to do with the fan housing becoming loose due to the normal movement of the fan. Tightened it up and we're good to go for another year. Everyone I have talked to at MacFarlane is friendly and helpful. So glad we switched to them. I highly recommend them. Tony C., Stephanie L. 01/29/18 |
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