Lancaster Toyota - Our Reviews
Overall Rating
(4392 Reviews)
(1828 Reviews)
(1259 Reviews)
(610 Reviews)
(186 Reviews)
(363 Reviews)
(26 Reviews)
(10 Reviews)
(92 Reviews)
(3 Reviews)
(15 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Lancaster Toyota has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Kurt was attentive and professional! My car was in and finished satisfactorily!! Kurt L. 12/22/22 |
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Roberto was great to work with purchasing our Highlander! Roberto V. 11/05/22 |
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Started off on questionable grounds. I got a recall on my 2018 Tocoma to re-seal the 3rd brake light. Made an appointment and was told to bring it in the night before OR before the 7:30am the day of. I assumed it was scheduled first thing. Migal kept texting the same repeated message as if coming from a Bot that they are committed to their customers and getting the vehicle done before 5:00pm. Finally got to it after 11:am. Later at 12:41pm I was sent a link to watch what the Technician Zach did to remedy. When I texted to ask if vehicle was done I was told no it was not and I would be notified. Not used to this lack of speedy service as I also have dealt with Jones Honda service. Miguel D. 08/09/22 |
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Today was my second experience with Lancaster Toyota. This concerning a recall on my 2018 Toyota Tocoma. Around October 2021 I wanted to sell back an 11 month old Toyota Camry with CLEAR TITLE that I bought new at Lancaster Toyota in November of 2020. (this was after receiving a letter in the mail explaining how badly they needed clean used cars.) Because as a long time Honda Accord driver my wife just could not get used to the longer reach of the door and the higher backseat headrest contributing to blind spots. Refusing your offer led me to Jones Honda to do a trade in on a 2019 (yes I went backward to get her back into a Accord) and their offer was considerably more. I feel management talks a good story but that’s about all they’re worth. Ps; I challenge you to try to pick this story apart like you try to do when reviews do not satisfy you.) Rolando A. 08/09/22 |
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Lisa’s communication is top notch. From the tech video to updates and checkout I was able to stay up to date with the repair progress.
I would recommend scheduling with Lisa T to get the job done right! Lisa T. 06/28/22 |
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service was More than Fast, it was done way early, done well communications were timely and excellent and done at very reasonable cost. I was truly impressed as were the mechanics in family! Kurt L. 06/10/22 |
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Kurt at Lancaster Toyota did an excellent job overseeing the service of our Avalon; the service was More than Fast, it was done way early, done well communications were timely and excellent and done at very reasonable cost. I was truly impressed as were the mechanics in may family! Kurt L. 06/10/22 |
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I had my vehicle serviced in April. I was hearing a sound that was not normal since the servicing. I gave it time, thinking something needed to be "broken in." The sound did not subside, so I made an appointment to have it checked out. I went in thinking I'd have a fee to pay for just getting it looked at. The certified tech and Gavin G. took time to explain the cause of the noise, making sure I was satisfied and felt safe driving my vehicle. And I was not charged! As always, Lancaster Toyota is all about service and the customer. Thank you! Gavin G. 06/03/22 |
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La atención es fenomenal, todos son personas muy profesionales, tratan de enseñarte cuáles son tus opciones y ofrecerte la que mejor que interprete tus deseos. tienen atención en español en mi caso Roberto Fu un gran respaldo. Una experiencia agradable la mejor forma de comprar un carro 0 millas Roberto V. 05/25/22 |
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Excellent service and alerted me to a recall Carlos M. 04/27/22 |
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Holly was so helpful. She explained everything so well and her knowledge when choosing tires was much appreciated. She definitely went the extra mile to ensure satisfaction. Holly O. 04/20/22 |
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We had our 2021 Tacoma and our 2020 Camry XLE Hybrid service work performed this week at Lancaster Toyota. Holly Ochs did a excellent job for us and the service was excellent by the mechanics that performed the work also. Holly has been a great person to work with. Holly O. 04/01/22 |
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Gavin Glick was very helpful and professional as he signed my car in for service and also when I checked out. Shawn was the technician who worked on my car and was professional as he went over the work he completed. Gavin G. 03/08/22 |
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Miguel was very helpful and had my Corolla serviced very quickly. Miguel D. 03/07/22 |
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Miguel D****** has been our service advisor at Lancaster Toyota for a number of years. No complaints!! He always tries to be accommodating and reviews the work done at the conclusion of the service. Miguel D. 02/08/22 |
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The service department is maybe the main reason I purchased another Toyota. I am very pleased with how Holly O. has handled my appointments over several years now. She is personable, and I can trust her knowledge and judgment. Holly O. 02/08/22 |
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Our 2004 RAV4 required some extensive repair work for the first time. Lisa T kept us updated on status and estimated costs throughout the process (3 wks) via videos from the service tech working on the vehicle, voice mails and texts. Very pleased with the service Lisa T. 01/29/22 |
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I got my Tacoma serviced and got my tailgate lock situation fixed. Holly kept me updated the whole time and they sent me a video of what was done to my vehicle. I can’t ask for anything better. Keep up the good work!! Holly O. 01/11/22 |
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Excellent dealership service department, did everything right the first time. Lisa Troupe made sure I was kept in the loop, no surprises - just honest work and price. Lisa T. 12/28/21 |
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Super personable, very knowledgeable, works with me to schedule. Holly O. 12/08/21 |
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This is our second new vehicle purchase with Aaron. He earned our trust with his excellent product knowledge and helpful guidance during both purchases. Aaron G. 12/04/21 |
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Best dealership I have ever worked with. I look forward to every visit. They keep my cars operating at peak performance. The facility is beautiful, always neat, clean. The folks there professional, friendly and caring. Holly O. 11/30/21 |
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This is the 3rd car we purchased form Lancaster Toyota with Rick Hershey. Everyone was professional and friendly. Rick follows up frequently and is very knowledgeable. Great experience!! Rick H., Holly O. 11/22/21 |
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I took my car to the Lancaster Toyota service station after having issues with my rav post servicing it at a different dealership. Kurt (the service advisor) & Justin (the service manager) were so kind & patient with explaining everything that they would do and why. They were very knowledgeable about my car & were able to dumb the information down for me to understand. Kurt L. 11/05/21 |
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Everyone at Lancaster Toyota was a huge help and very friendly. Thank you very much!!! Roberto V. 10/30/21 |
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This is the 1st time I didn't feel cheated after buying a car. Roberto V. 09/16/21 |
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My car was brought in for a 5,000 mile checkup and the instalation of a remote start. I brought it there at 7:30am and was expecting it that day since they said the install would only take 3 hours plus the service check up. At the end of the day it was still not done so they gave me a loaner car which was very nice. I let them know that i needed my car the next day by 9:30 or i will have to take their car for the day out of state. At 9:30 I was contacted and told it would be ready in 10 minutes. I said "I can't wait". I was unable to get back in time to pick it up that day. 48 hours after I dropped it off I picked up my car. I told them that I was not filling the gas tank up since I should have been driving my car out of state and they also gave me a $50 discount on the remote install which made things "OK". If I had known I would have scheduled the check up and the install seperately. Holly Ochs was the best person I have met there. She was friendy, personable, and kept me informed about the progress of my car. I recommend that if you go there to ask for Holly. Her customer service is the only reason I gave a 4. If i were to give a rating on just her it would be a 10. Thank you Holly. Holly O. 08/21/21 |
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Rick was great to work with. High recommend him to anyone who visits the center. Nice conversations while we waited for Matt to enter numbers. Rick H. 08/10/21 |
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I was in today for service on my 2013 Rav 4, with almost 130,000 miles on it. LTM keeps my vehicle in tip top shape, and Holly is a great servcie advisor. They dispell the myth of Dealerships being a rip off. I really feel that I trust Holly and the team at LTM Holly O. 08/03/21 |
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Rick Hershey was awesome to work with, he goes above and beyond when helping you find the right car for you or someone in your family! I have had the pleasure of working with for the last 3 cars I have gotten there. I have gone in back to back to co sign for a car for my husband an the next day a truck for my son. I recently went in yesterday ro see about trading my SUV in for a newer model. Once again, Rick came through for me! I recommend him to anyone that is looking for a use car, he is by far the best! Rick H. 07/18/21 |
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Rick Hershey at Lancaster Toyota was great to work with and helped me find the perfect car for me! I appreciate his help throughout the car buying process. I LOVE my new Highlander! Thanks Rick! Rick H. 07/12/21 |
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Holly provides great guidance and coordinates with shop technicians to keep me informed throughout my visit in the Service Department. Thanks. Holly O. 07/12/21 |
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Great Service. Peter B****** went to bat for me and with my extended warranty got my Rav 4 Repaired. Thanks Pete B. 06/09/21 |
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Holly Ochs is an excellent service rep. . Makes going there a pleeasure!! Holly O. 06/09/21 |
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Miguel Delgado at the service desk was great. Very professional, patient, informative, and the service time was quicker than estimated. Good job!! Miguel D. 06/07/21 |
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Kurt listened carefully to my concerns to make sure he understood them. Then he had the technicians check the problem and find a solution. He also kept me updated throughout the process. I was very pleased with the results. Kurt L. 04/23/21 |
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Very personable man, outgoing, friendly and very customer service focused as exhibited by his proactive guidance and assistance. Pete B. 04/22/21 |
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Miguel Delgado was very professional and kind . He made sure my vehicle was repaired immediately and thoroughly. He restored my faith in your company after I was not treated kindly 2 years ago by another person. We have been customers for decades!
Thank you Miguel! Miguel D. 04/21/21 |
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Loved working with Ben Switch, who patiently answered our questions and showed us possibilities to purchase. We love our new 2019 Rav 4, and are happy with the decision we made. Ben S. 04/15/21 |
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We truly appreciate all that Roberto has done to help in the purchase of my new C-HR! His patience and full explanation of all of the cars options was so very beneficial!! Thanks again to Roberto and we look forward to recommending him and your dealership in the future. Roberto V. 04/14/21 |
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I bought a 2020 Tacoma from Rick Hershey on April 5. This is the second time we had gotten a vehicle at Toyota with Rick. Was very pleased with my experience. Would go back and have Rick again. Rick H. 04/12/21 |
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Rolando at Lancaster Toyota was a joy to work with! He made us feel comfortable and welcome. He has very good customer service and a great personality. Awesome experience! Rolando A. 04/07/21 |
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Somehow on my very recent feedback I hit the fifth star without intending to do so and it went blank and the page was gone. If you intercept this before my very recent review was posted please bring the color into the fifth star.
Thank you Holly O. 04/06/21 |
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Lisa T. In the service department is knowledgeable, professional, and helped me with every question and need. Thank you for the great service experience! Lisa T. 04/02/21 |
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Another 5 star experience at Lancaster Toyota Used Cars! Jason, used car manager, and Rick, my salesperson , both always personable and professional, worked together flawlessly to help me find the perfect car again. Highly recommend Lancaster Toyota Used Cars and Jason and Rick to helping you find the car you need and want. Rick H. 03/27/21 |
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Lisa T. Was very friendly and kind. Lisa T. 03/26/21 |
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Pete and the LTM repair shop team always do a great job! Pete B. 03/23/21 |
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I posted a review yesterday; don’t know why you didn’t receive
it .David Trimmer did an excellent job. He showed us all the features of the car prior to our test drive and when we picked up our new Highlander Hybrid. We were very pleased and glad we made the trip to Lancaster. David was very informed, polite and helpful. Dave T. 03/20/21 |
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Gavin Glick was my Service Advisor. I have done business with Lancaster Toyota for many years and just about everyone I have dealt with has been great. But Gavin was the best Service Advisor I have had yet. Also the guy who took me to Gavin was very nice but sorry I didn't get his name. I was very nervous because I was late for my appt. but Gavin put me at ease right away. After explaining what they would be doing I went into your comfortable waiting room. Then he came in to get me when my car was finished. Lancaster Toyota is great in so many ways. Thank you all!! Gavin G. 03/19/21 |
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I am a long time customer of Lancaster Toyota and trust their service department for maintenance of my vehicles. My most recent service appointment was for a 70,000 mile service and state inspection. Lisa T was my Service Adviser. Lisa met me at my car when I drove into the service area and advised me of what would be performed at today's visit, the costs and approximate time this would take. She was articulate, professional and friendly. I was completely satisfied with the service on my car. A new feature is a video of the service performed by the technician. This was sent to my phone while I waited for my car. The technician shows the work that was performed and describes his findings. He also responded to a question that I had asked when I dropped off my car. I am very satisfied! Lisa T. 03/17/21 |
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