Lancaster Toyota - Our Reviews
Overall Rating
(4392 Reviews)
(1828 Reviews)
(1259 Reviews)
(610 Reviews)
(186 Reviews)
(363 Reviews)
(26 Reviews)
(10 Reviews)
(92 Reviews)
(3 Reviews)
(15 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Lancaster Toyota has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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I found Amanda to be very professional as well as very personable. I have always appreciated the helpful attitudes of the personnel at Toyota. Amanda went out of her way to help me on Monday. Amanda H. 03/31/16 |
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Received great, timely service --- as always -- from the Lancaster Toyota team. Everyone is sensitive to customer needs, and wants feedback to improve. Paul G. 03/31/16 |
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great service and knowledgeable.
Thanks
Ryan Mollica Travis Y. 03/31/16 |
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Cory AEH was very helpful at my time of service, and very pleasant and professional. Cory A H. 03/30/16 |
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I have always received excellent service from when I chose my car with the help of Wayne Ludwig through regular servicing of my vehicle. ALL of the service advisors have been friendly, polite and helpful. The shuttle drivers are courteous and conscientious in their driving. The service lounge is comfortable and offers wi-fi and TV and other amenities. Definitely will continue to purchase and service my vehicles there. Lisa T. 03/30/16 |
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On the date my 30 checkup for new car(RAV4)I was given car wash slip. I went there immediately after checkup completed. When I returned home immediately after car wash,my neighbor saw the tail light was damaged. He restores classic cars for a living. He stated it looks damage from car wash because plug was inside. When I came in with my wife's recall Amanda stated that would considered a defect & be covered under new car warranty. Not only was part not ready but I was upset when told damage would not be covered via shop foreman's decision.
I'm not satisfied! 03/30/16 |
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Got there earlier than appointment; was accommodated nicely.
Service was quick and economical for a state inspection service Paul G. 03/30/16 |
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Everything was great. Done in record time. Thanks!!! Miguel D. 03/30/16 |
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Lisa is very helpful and courteous. Lisa T. 03/30/16 |
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The service was professional and quick. I received updates on the progress of the work being done. Michael J O. 03/30/16 |
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Lisa was friendly and helpful. My service was completed in a reasonable amount of time. I am always happy with the quality of service at Lancaster Toyota. Lisa T. 03/30/16 |
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We brought our RAV in for its 25,000 service. As usual, Paul was able to schedule a time most convenient for us. The service we receive on our RAV, our 2003 Tacoma, and even our daughters 2010 Corolla, when she visits from Virginia, are the reasons for returning to Paul at this dealer. This is also the reason we will continue to purchase our vehicles here.
Stephen and Connie Appleby Paul G. 03/30/16 |
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Wonderful experience at Toyota today. Paul was my service rep, and did everything he could to make my wait time shorter than expected. He is extremely personable, helpful, and efficient! It is a pleasure to have my Toyota serviced at Lancaster Toyota! Paul G. 03/29/16 |
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(no comment) Kane J L. 03/28/16 |
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First Class Amanda H. 03/28/16 |
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I have been a customer of Lancaster Toyota for at least 17 years. Travis has been my primary service advisor for 15 years. He has always been upfront with issues, time allowances for repairs, the best way to manage repairs that will be coming up and managing costs. I just bought a new RAV 4 and am happy to say I will be continuing my relationship with Lancaster Toyota and Travis. Travis Y. 03/28/16 |
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Wonderful experience at Toyota today. Paul was my service rep, and did everything he could to my wait time shorter than expected. He is extremely personable, helpful, and efficient! Paul G. 03/28/16 |
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I've been using Lancaster Toyota Service Center for over 20 years and have never been disappointed. From my service advisor, Paul Glick, to ALL of the technicians, the professionalism and quality of service is top notch. All work completed has been done in a timely fashion and I'm always given exact pricing. I've had those nagging noises that I could never figure out. They did! Great job Lancaster Toyota! Paul G. 03/28/16 |
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I have been a customer of Lancaster Toyota for many years. Travis has been the service department customer care person for 15 years. Good customer service is important to me. I have to say Lancaster Toyota has treated me well in all these years. My vehicle is ready as planned, unless there was an unexpected problem. Travis has always taken the time to explain the issue and possible solutions. I recently bought a new Rav 4 here at Lancaster Toyota and expect the same high quality service with this vehicle as with the last three. Travis Y. 03/27/16 |
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Carlos was professional, courteous and welcoming. As a new resident of Lancaster, I appreciated him taking the time to explain the process and show me the facilities. Carlos M. 03/27/16 |
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I already discussed my concerns with your customer relations manager. Also, wrote this on another survey.
03/26/16 |
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Happy Hayes Turner C. 03/26/16 |
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I have been dealing with Lancaster Toyota, in particular, Travis for over 13 years. Travis goes above and beyond what a service provider is required to do. He has helped me and my wife with recommendations from a little problem with our cars to larger problems saving us time and money. Travis Y. 03/26/16 |
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Paul Glick, sevice advisor goes the extra mile, In this day of mediocre customer service, Paul Glick and the entire service department bend over backwards to help customers. What a treat to experience good old fashioned customer service the way is it supposed be performed by people that care! Clearly Paul adds value to the entire dealership. Paul G. 03/26/16 |
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Excellent service! I pulled right into the large, clean service garage and was greeted by Cory who walked me over to his desk. I detailed the services my car needed and he quickly setup everything and provided a preliminary price. When my car was done he called to let me know it was ready and the price was exactly what I expected. Fast and friendly. Great customer experience. Thanks Cory! Cory A H. 03/25/16 |
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I called this morning on short notice with a question regarding my 2016 4Runner. Lisa bumped my scheduled appointment up to today. She was very professional and consciencious, and made sure that I was clearly informed about the service being performed to my vehicle. She made sure that I was aware of the shuttle service and amenities that Lancaster Toyota offered. She also brought me out to the service technician to confirm the issue that was being fixed. Most importantly, when I drove my car home, it was fixed.
Lisa is a consumate professional, and dealing with her was very easy. She provided great service, and made sure that as a customer, I was taken care of. She and her team are deserving of this high review. Lisa T. 03/25/16 |
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Fast, accurate, and good communication. Cory A H. 03/25/16 |
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Thank you to Paul Glick for taking care of our car repairs! Paul is truly amazing! His customer service is the best! His attention to detail, recommendations and timely return phone calls in guiding us in the appropriate care of our RAV4. Paul's follow up and concern is truly appreciated! This is why we bring our car to Toyota - great customer service and care! Thanks Paul! Paul G. 03/25/16 |
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I've been using Lancaster Toyota Service Center for over 20 years and have never been disappointed. From my service advisor, Paul Glick, to ALL of the technicians, the professionalism and quality of service is top notch. All work completed has been done in a timely fashion and I'm always given exact pricing. I've had those nagging noises that I could never figure out. They did! Great job Lancaster Toyota! Paul G. 03/23/16 |
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Excellent Service & Very Professional service personnel!! I will be back, keep up the good work Lisa! Lisa T. 03/22/16 |
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They did a great job for me! I recommend Toyota of Lancaster to care for your car. Kane J L. 03/21/16 |
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They did a great job for me! I recommend Toyota of Lancaster to care for your car. Amanda H. 03/21/16 |
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Good and timely service.I recommend Lancaster Toyota for service. They are very processional. Lisa T. 03/20/16 |
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These guys are one of the best in town, the day I have my jeep drop off for internal check, I didn't had to wait for a long period, customer service was great, Carlos was very informative. The service was quick and efficient. Carlos M. 03/20/16 |
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These guys absolutely did a great job, service was quick and efficient. Carlos M. 03/20/16 |
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Hayes is great to deal with. Lancaster Toyota's customer service is fantastic. Hayes Turner C. 03/20/16 |
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(no comment) Travis Y. 03/18/16 |
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Our experiences with Paul Glick and the Toyota Service team is fantastic. Paul is always able to fit us in and was able to again today. On multiple occasions we have needed 'urgent' car care and Paul has always been able to accommodate us. We appreciate the great service and will continue to have our collection of Toyota's serviced here! Paul G. 03/18/16 |
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Holly Ochs is an angel. I was trying to get an answer about when I could have my car back,a nd she observed from a distance that I was frustrated because I had appointments and did not know how I was going to get there. She came to my rescue with a coupon for a 1-day rental and totally resolved the situation in short order. I really appreciate her sensitivity and compassion!.
Keep up the good work, Holly! Holly A. O. 03/16/16 |
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Needed a replacement key and programmed. Had to return to the desk because the wrong pager number was entered. He suggested I needed wiper blades but they were just replaced the week prior at inspection. Said I needed my license plate light replaced and I approved but it wasn't done. Very disorganized and not professional. Better service from my "mom & pop" garage. Thanks 03/12/16 |
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I was there for a yearly tag inspection. I had plugged a tire with 10k miles that they would not pass. Toyota wanted double the cost of the exact tire so I left to replace the tire. I returned with the matching tire and was informed at that point due to leaving the lot the state required the entire car be reinspected costing another $35.00 and another hour of my time. It was a catch 22. If I left it costs $35.00 for the same inspection to the state and if I stayed it would cost $350.00. Why can they not identify a problem document it and then clear it when the problem has be verified it was corrected? Why does Toyota charge twice the cost for their manufacture tire which comes on the car then I can have put on at a tire center? 03/09/16 |
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I've been here quite a few times before I was in earlier this week for a state inspection. I arrived early for my appointment and was checked in and work started promptly. Work was completed in an appropriate amount of time (about 1 hour for a state inspection) while I enjoyed the free coffee and wifi. My experience here is consistently excellent. Work is always completed correctly and in the time promised. The prices are competitive with other shops in the area for major repairs, but on the high side for routine maintenance (oil changes, inspections). Often, however, I am willing to pay the slight premium to have the convenience of the shuttle service to work or the wifi and comfortable waiting area. In all, getting my car serviced here is a positive, consistent experience. I'll definitely be back. Service Team. 05/07/15 |
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