Lancaster Toyota - Our Reviews
Overall Rating
(4392 Reviews)
(1828 Reviews)
(1259 Reviews)
(610 Reviews)
(186 Reviews)
(363 Reviews)
(26 Reviews)
(10 Reviews)
(92 Reviews)
(3 Reviews)
(15 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Lancaster Toyota has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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I arrived early for my scheduled minor recall appointment, but Miguel checked me in right away. He kept me updated through the process and my vehicle was completed in a timely manner. Miguel was very personable and professional. A really nice guy whose smile was evident behind the Covid mask. Another job well done! Miguel D. 08/21/20 |
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Me and my husband purchased a new car from Lancaster Toyota. Steve Cox gave us excellent service. We are so impressed by his quality service to meet his customer requests and making each transaction as easy as possible. He is very professional, knowledgeable and easy to work with. We would recommend him to our family and friends. We are a very satisfied customer. Steve C. 08/20/20 |
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Unbelievably helpful sales associate. Zero pressure. Couldn’t have asked for a better car purchasing experience. Would highly recommend any of the staff members at this dealership Joe C. 08/20/20 |
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Excellent, thanks. Miguel extremely helpful. Miguel D. 08/19/20 |
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The service we received from Miquel was excellent!! Miguel D. 08/19/20 |
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great service Lisa T. 08/19/20 |
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Gavin Glick is a great service rep. Would highly recommend him to coordinate vehicle service. Gavin G. 08/19/20 |
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Ben was very helpful and the atmosphere was very inviting. He was able to answer any questions I had and had knowledgeable responses for me. I would definitely recommend friends and family to purchase a vehicle from Lancaster Toyota. Thanks for all of your help! Ben S. 08/19/20 |
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I messed up appointment but Toyota still took care of car. Thank you Lisa. Lisa T. 08/19/20 |
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no comment Taylor S. 08/18/20 |
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From Ana, our first contact with the dealership to Ian in the sales department and Joe in the business area we found everyone very accommodating. Ian found the car we wanted in two days and explained all the purchase options clearly. while Joe made the final purchase details enjoyable. Ian W. 08/18/20 |
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Great experience overall. Ron B. 08/17/20 |
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Exceptional customer service!! She went above and beyond to help me!! Holly O. 08/17/20 |
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Really happy with the job and the video you sending to me.. Amanda H. 08/17/20 |
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This was our first time buying a car from Lancaster Toyota Used Car Sales. John A. was our salesperson and did an excellent job! The process was no pressure and very open. He was a pleasure to deal with as well as the Business Manager, Matt. We will certainly recommend the gentlemen to our friends in the future. John A. 08/17/20 |
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Was pleased with the the updates when my car was in for the inspection. Miguel D. 08/17/20 |
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We have been a Lancaster Toyota customer for almost 10 years. In all my years of car ownership, I've never felt this confident in knowing that my car will be well cared for and maintained properly. My service coordinator, Holly, has always been extremely helpful and professional. Holly O. 08/17/20 |
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no comment Amanda H. 08/17/20 |
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Jake helped me get a vehicle even better than I expected! He reviewed my finance options thoroughly and listened carefully to my list of preferences and found me the perfect match. He is personable and detail-oriented and I never felt pressured to make a decision or choice. He answered every question I had and made sure my new vehicle was absolutely perfect before I drove it off the lot. Highly recommend! Jake M. 08/16/20 |
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I have been a Toyota customer since 2012. This is the 2nd vehicle I purchased at this dealership. All of the staff are considerate of your needs and provide excellent service. The salesman (Joe C.) went above and beyond to insure that my vehicle was ready at time pf pick-up, including helping me clean out my car and putting everything in the new vehicle. His kindness was very much appreciated and I have already referred a friend to contact him when they are ready to purchase a Toyota! Joe C. 08/15/20 |
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Paul is a smart man helped me a lot thank you paul Paul A. 08/15/20 |
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Gus attended us very well. He had an answer for every question I had. Highly recommend him if you are planning on buying a car at Lancaster Toyota. Gus P. 08/15/20 |
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Fast and friendly service. Fair prices and great promotions. Free car wash with each visit. Shuttle service. Large, clean waiting room with refreshments. Amanda H. 08/15/20 |
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Rick Hershey was great to work with. Very knowledgeable of the vehicles and helped with all my questions. The entire shopping and purchasing experience at Lancaster Toyota was terrific. No pressure and friendly staff. Rick did an excellent job and I’m very pleased with my new car.
Great job team! Rick H. 08/15/20 |
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They were very friendly and answered all of our questions. John was a great guy to work with. Let's hope they resolve the paint and body work issue on our tailgate that was not done properly when we picked the highlander up. John A. 08/14/20 |
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Steve Cox was very knowledgeable and helpful. Was not high pressure, would highly recommend him to anyone Steve C. 08/14/20 |
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The best experience ever acquiring my 2020 Camry! Their customer Service was excellent, especially Roberto, who was taking care of my situation since he saw us parked. He went over and beyond and thanks to them I accomplished one of my goals, My new Camry! Se siente como en casa cuando entras a un sitio y hay personal bilingüe que puede entender tus necesidades. Roberto, eres el mejor! Gracias! Roberto V. 08/14/20 |
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My car was well taken care of at Toyota! The inspection was very carefully done, I was sent a video, and Carlos walked me through all of the repairs. I love working with experts and highly recommend this dealership!!! Carlos M. 08/14/20 |
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Awesome service, in a timely manner. Was sent a video during repairs(great way to keep customer updated). I would highly recommend the service Dept. Holly O. 08/14/20 |
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Just bought our second car here, first was a Rav 4, and the new one is a '20 Highlander which we love! Our salesman, Jake Mansfield, was very personable and helpful in working with us in order to achieve a great deal. The service department is very clean and efficient- highly recommend. Jake M. 08/14/20 |
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Judy T***** is a very excellent car salesperson. She was extremely helpful and courteous to us.This is the second vehicle we have purchased from Lancaster Toyota. I would definitely recommend them! Judy T. 08/14/20 |
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Paul andino is a ver nice guy and works hard to get me the car i wanted Paul A. 08/14/20 |
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Was great. Didn't oversell. Wasn't pushy which I appreciate. Knowledgable about all the vehicles I was interested in. Would recommend without reservation Mike F. 08/14/20 |
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He was courteous, respectful. He kept me up on the progress of my van Gavin G. 08/13/20 |
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Great service! Kurt L. 08/13/20 |
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The service was great. Car was ready on time. Amanda H. 08/13/20 |
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Carlos was responsive and kept me up to date about the status of my vehicle. He even sent a video of my car being serviced during the process. Carlos M. 08/13/20 |
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Paul andino is great come see him always will be back Paul A. 08/12/20 |
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Miguel was courteous and very helpful. The work was completed quickly and very satisfactorily. Miguel D. 08/12/20 |
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Good work Carlos M. 08/12/20 |
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Service was exceptional! Plus,plus,plus to Gavin for catching that the 1 year check at the time of inspection would save us an extra trip!! That was very much appreciated Gavin G. 08/12/20 |
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Pleasant experience no pressure Mike F. 08/11/20 |
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Carlos was responsive and kept me up to date about the status of my vehicle. He even sent a video of my car being serviced during the process. Carlos M. 08/11/20 |
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Fast great service. Carlos M. 08/11/20 |
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well done Carlos M. 08/11/20 |
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Paul was the best. Definitely refer him to anyone. Works very hard for us to get a great deal Paul A. 08/11/20 |
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great service loved the video Lisa T. 08/08/20 |
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I got my car inspected there and found the service agent, Peter, to be incredibly helpful, polite, professional, and personable. He communicated clearly and made the process very easy. It was a great service experience. Definitely will go back! Pete B. 08/07/20 |
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The people went above and beyond their duties in sealing the deal with me on my Highlander.
Very respectful and considerate.
Stayed way past closing! Joe C. 08/07/20 |
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I purchased a new vehicle at Lancaster TOYOTA this week. Roberto M. Vazquez was my salesman & he was exceptional, very professional & knowledgeable. The entire sales, finance & delivery team provided a perfect buying experience..... I would recommend this team to all... Roberto V. 08/07/20 |
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