HomeSmart From Xcel Energy - Our Reviews
Overall Rating
(2050 Reviews)
(791 Reviews)
(112 Reviews)
(612 Reviews)
(10 Reviews)
(333 Reviews)
(93 Reviews)
(1 Reviews)
(78 Reviews)
(10 Reviews)
(10 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period HomeSmart From Xcel Energy has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Excellent service from Joe A. He was very friendly and knowledgeable. Repaired my AC unit quickly. Joe A. 06/17/19 |
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Luis S. was an excellent, professional, polite, respectful, thorough, informative and truly awesome tech! But the appliance repair program I'm paying monthly for, not so much, which makes me need to give the rating a 4 instead of a 5. ! He gave me an honest answer to my AC problem. He went on my roof to view the package AC unit on my condo. The problem is that the 40-year-old unit has coils that need cleaning to allow airflow for a line to unfreeze before the real problem can be assessed, but the old unit likely uses an R22 Refrigerant which the EPA will not allow being replaced. Home Smart requires me to have the coils cleaned, ($500 - 1000 estimate after calling around) then pay for a service call ($???.??) to fix the other issue only to likely find I have to replace. Given the age and outdated nature of the equipment which is not efficient, I would have expected HomeSmart to just tell me to replace and grant me the reimbursement for the replacement to get current equipment. Instead, I have to throw good money after bad to get to the point of replacement with their program. NOT Good HomeSmart!!! Bad, Bad, Bad!. Is Xcel truly interested in having consumers update to efficient equipment to save energy? I would say no, so far, based on the outcome of experience trying to use the Appliance Repair Program. I will need to replace the AC. I'd rather put the money I would spend on trying to repair into a new install as that will cost in the neighborhood of $7K to $10K. Luis S. 06/14/19 |
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I always request Danny S as my service pro. He is friendly, reliable, courteous and really knows what he’s doing. I appreciate the time he spends to explain a situation to me. He never seems rushed or hurried which makes me feel confident in the service or repair. Thanks Danny! Danny S. 06/14/19 |
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I always request Danny S as my service pro. He is friendly, reliable, courteous and really knows what he’s doing. I appreciate the time he spends to explain a situation to me. He never seems rushed or hurried which makes me feel confident in the service or repair. Thanks Danny! Danny S. 06/13/19 |
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Very polite. Came in and was ready to find out what was wrong with our air conditioner. Explained in detail what needs to be done. Will keep his card for other family members to call for their systems. Luis S. 06/13/19 |
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Want to commend Danny S. for servicing my home air conditioning unit. He has helped me several summers now and is always prompt, courteous and efficient. Makes being a home owner much easier to know I can count on his professionalism every time. Sharon M***, Centennial, Co Danny S. 06/11/19 |
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Luis S., Service Pro with HomeSmart by Xcel Energy, called ahead to confirm the appointment, arrived on time, appeared clean and neat including using slippers for his work books while in the home. He finished quickly and quietly, ending with a clear, concise and informative review of his work, the system (Air Conditioner unit) status, as well as recommendations for long term improved operation and lifespan. More than I had hoped. A model of effective and efficient professional service. Excellent. Luis S. 06/11/19 |
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Excellent service and very knowledgeable. Luis S. 06/10/19 |
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Homesmart and Joe A always do a great job. Joe A. 06/10/19 |
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Joe A from Homesmart from Xcel Energy checked out my air conditioning unit. On time, courteous, did a great job. Joe's been here several times. Always glad to see him. Joe A. 06/04/19 |
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Great efficient knowledgeable and pleasant technician. Very to rate as 5 Star Danny S. 06/03/19 |
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He was great and knew what he was doing A802314 Luis S. 06/02/19 |
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Danny checked out my Air Conditioning...was prompt, friendly and took great care. I was very pleased with his service and he installed a new thermostat for me and helped me program it. I would highly recommend Danny Danny S. 05/31/19 |
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very helpful, explained things, arrived when he said he would, conscientious about his work. Luis S. 05/30/19 |
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Danny S. performed an A/C tune-up very thoroughly and explained what he was doing. I feel very confident that my A/C system will perform efficiently this summer. Danny S. 05/29/19 |
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No comments Danny S. 05/22/19 |
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I’d like to take the opportunity to thank Luis Sanchez for his outstanding service here today on my air conditioning unit. He arrived exactly on time . He was so kind and professionally presented. Luis had to quickly change his approach as our landlord reported that this service call was for maintenance when actually it was for a repair. He kindly explained that he would need a bit more time to complete the repairs. He then went straight to work and shortly our air conditioning was working great. Additionally he competently explained what he had done and how we could better manage our system. So please express my gratitude for an excellent service, provided by an exceptional service technician. Thank you Luis Luis S. 05/14/19 |
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Joe was very professional, courteous and efficient. He went out of his way to be sure he got our hot water heater repaired before the weekend. Even going very afar from o m our home to get the part we needed. I highly recommend HomeSmart by Xcel for everyone to use because of their service people like Joe. Joe A. 05/10/19 |
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Very professional tech and very knowledgeable with excellent customer service skills. I would definitely recommend the company and the technician Mr.Luis Sanchez. Luis S. 05/07/19 |
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Excellent service repairing our furnace - friendly, clearly explained things, courteous - he is always welcome at our house Danny S. 04/25/19 |
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David P. came to maintain my central air today. Was very friendly and courteous. My little dog kept messing with him, but he was very good with her. She wanted to play while he was trying to work. I hope he can be the maintenance person for me from now on. Great person and very helpful. David P. 04/23/19 |
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We received excellent service and great feedback Luis S. 04/05/19 |
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Excellent
Always request Joe A back for superb service and professionalisn Joe A. 03/28/19 |
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Luis S. (Service Pro) went above and beyond!! Not only did he do a fantastic job fixing our furnace, but he FOUND A GAS LEAK on the hot water heater and tightened the valve to fix it!!! A800318 He was friendly and courteous and professional and we would recommend him highly. THANK YOU so much, Luis. What an awesome employee for HomeSmart. Luis S. 03/27/19 |
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Luis S. from Excel Homesmart came to our home to address an issue with our Central Air Unit. Luis is easily the most attentive and customer service oriented technician we have ever had during the many years of being Homesmart customers. I cannot say enough great things about him and the quality of work he provides. Luis S. 03/26/19 |
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Luis S. from Excel Homesmart came to our home to address an issue with our Central Air Unit. Luis is easily the most attentive and customer service oriented technician we have ever had during the many years of being Homesmart customers. I cannot say enough great things about him and the quality of work he provides. Luis S. 03/26/19 |
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Furnace was dead, so called HomeSmart. They scheduled a call-back within minutes and the repairman (Danny S.) was here within the hour, performed the needed repairs, and had the furnace up and running in very short order. Couldn't have been more pleased with the speed of the service. Bob E. Danny S. 03/21/19 |
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Randy was superb in his explanation of what needed to be done. Very efficient with the work done & a pleasure to work with. Randy B. 03/21/19 |
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Luis S. Was sent to our home by Xcele homesmart regarding a smell of burnt wires and smoke that we detect ed earlier in the morning. Luis arrive on time, he was very respectful. After looking at the furnace he knew what was wrong. Made a call to inform his boss came back into the house and fixed the problem. Giving very informative information to avoid similar issues. He was very nice and kind. Had a smile on his face and know what he was talking about . Gave us time to ask questions and was able to answer appropriately. Thank you Luis you knew I was nervous and scared. Your kind nature helped me calm down and knew that my family and I was safe from a fire. Luis S. 03/15/19 |
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very good Luis S. 03/08/19 |
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From the time I called HomeSmart From Excel Energy to when Danny left was a total of 3 hours. Not bad when your furnace is down. Great service furnace is working fine now. Danny S. 03/07/19 |
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Luis was very kind and knowledgeable, he went way above and was able to fix my furnace issue. I love my Homesmart plan, everyone should have one. Luis S. 03/07/19 |
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Luis was top Notch... Excellent customer service Luis S. 03/03/19 |
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Luis S did a great job servicing my furnace today. He was very professional, clean, and a has a wonderful work ethic. He made sure to explain everything and went above and beyond. I will be requesting Luis S every time I need general maintenance or repair on my HVAC systems. Luis S. 03/01/19 |
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Home Smart from Xcel Energy Technician Randy B was very knowledgeable, courteous and professional. He did a thorough furnace inspection at my home and explained what he was doing at the time of the furnace inspection. He answered all my questions and went above and beyond to address all my concerns. He was very polite and a great human being. I thank you Randy B for being so nice during your visit to my home for my furnace inspection. I highly recommend Randy B to customers needing a furnace inspection from Xcel Energy Home Smart Program. I only wished Xcel Energy Home Smart program offered a senior discount, especially to Xcel Energy retirees. Randy B. 02/27/19 |
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great job by a professional technician Joe A. 02/27/19 |
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On the 19th of Feb. 2019 Luis came by to do a checkup/maintenance on my furnace. He was polite, informative and personable. He stayed on task, performed the job he was requested for and I am so glad I not only signed up for the HomeSmart program with Excel. They have great employees contracted and Luis did a great job and I would recommend HomeSmart and Luis to anyone. Luis S. 02/25/19 |
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HomeSmart technician Danny S. did a very thorough job and didn't quit until he resolved the heat issues and lack there of on a very cold Colorado day. Danny S. 02/21/19 |
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David P., came to our house and had to fix a boiler problem. The boiler is in the crawl space of our home. Usually when someone come out to fix something in our crawl space they complain, not David no complaints, he stated no problem we'll get the job done. David was always courteous which you do not find much of anymore. Further David found something else wrong with our system and made arrangements for someone to fix it. The customer service at Excel's Home Smart is A-1 with me. Hire more people like David P. Thanks the Wickershams David P. 02/20/19 |
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Randy B did a great job. Even more he explained the various functions and capabilities of HAVC systems. Gave me tips for maintaining the humidifier. He educates his clients on how to best maintain the HAVC system Randy B. 02/19/19 |
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Very knowledgeable and easy to get along with. Randy B. 02/12/19 |
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Danny was excellent, friendly, helpful and thorough. He fixed issues that were overlooked previously and brought back the warmth to the house. Thanks Danny Danny S. 02/12/19 |
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David P. came today to service our furnace. He was on time, courteous and his work was very thorough. He issued a full report of his work to the the company and to us. I will welcome David P. in our house again. Good news was the furnace was good and I watched him do his work. He has identified a small problem with the air conditioning unit that is leaking on the furnace unit, and gave recommendations of what and when. This was excellent service. David P. 02/07/19 |
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He was on time and courteous, very respectful and got the job done in a timely manner, very knowledgeable and helpful. Joe A. 02/06/19 |
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Homesmart is a great program to have. It has saved me so much money over the years. I have had the pleasure of having the service pro Joe A. come out a few times. He’s quick, polite and always has the answer. Great guy and company. Would recommend them to anyone for sure! Joe A. 02/06/19 |
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Randy was the ultimate professional in servicing our furnace problem. He was kind, polite and efficient in his approach to fixing the problem. I admired how he diagnosed and expertly checked each part to determine why the furnace had stopped operating. Although he did not have a part (Printed Circuit Board) with him to complete the repair, he made it possible for us to have heat until the part was delivered to our residence the next day. He followed up to make sure the part had arrived and scheduled to come back the next day to complete the repair. As usual, his professionalism and customer service was outstanding to complete the repair. We have been a HomeSmart member for over 12 years and it is Service Pro's like Randy B. that makes it all worth the investment. Thank you Randy B. for your outstanding service. Andrew and Gena Cobb Randy B. 02/05/19 |
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David called and asked if it abwas alright to come earlier than scheduled. It was not a problem and when he arrived and asked some questions about the problem, which was the furnace. The furnace had been turned off because of the noise it had been making. When he was told what was wrong, he asked us to turn the furnace on and then off after he heard the noise. It turned out to be a bad motor and he called to get a new one. He left to get the part and was back within an hour and completed the job. He was very polite and answered the questions that we had. David P. 02/05/19 |
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David P. Did an excellent job. He was personal, skilled at what he did, and answered all my questions without hesitation. A very polite individual. I will always request him in the future. David P. 02/05/19 |
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Danny S HomeSmart Service Pro is outstanding. Polite, excellent tech knowledge, very helpful in analyzing problems and suggesting/doing the correct repairs. Danny S. 02/04/19 |
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(no comment) Danny S. 01/24/19 |
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