HomeSmart From Xcel Energy - Our Reviews
Overall Rating
(2050 Reviews)
(791 Reviews)
(112 Reviews)
(612 Reviews)
(10 Reviews)
(333 Reviews)
(93 Reviews)
(1 Reviews)
(78 Reviews)
(10 Reviews)
(10 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period HomeSmart From Xcel Energy has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Excellent work Desarae A. 03/29/18 |
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Excellent Desarae A. 03/29/18 |
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Danny did a super job of installing our thermostats, and replacing a valve which was stuck.
What an asset to your company. Thanks Danny!! Danny S. 03/28/18 |
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Randy was amazing! He was so knowledgeable and helpful and I feel extremely safe and satisfied with his help with our furnace! Randy B. 03/27/18 |
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I was very please with the service and professional manner that Joe A. exhibited in performing my annual furnace check. Joe A. 03/26/18 |
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Steven did a great job. He was very knowledgeable and worked quickly to have my grandpas furnace repaired. He kept us updated throughout the process and was very friendly. Steve T. 03/26/18 |
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Called HomeSmart at 7:30 a.m. about my furnace not working, it was repaired three hours later. Everyone at HomeSmart was great and a pleasure to work with. Would highly recommend. HomeSmart From Xcel Energy Team., Kelly M. 03/23/18 |
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He came on time and did a great job.
Thanks Manuel L. 03/22/18 |
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Steven T. was the technician. He did a fantastic job. Identified the problem, installed a new thermostat, and cleaned and checked the furnace. A pleasure to work with. Steve T. 03/20/18 |
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Kelly M was out to fix my furnace and did an excellent job and very quickly. I was a little panicked as I was going out of town and needed to be sure it was working before I left. He was courteous, efficient, knowledgeable and explained things in a non-technical way, He was EXCELLENT!! Kelly M. 03/20/18 |
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Joe A. called 10 mins after my call to HomeSmart and said he would arrive in 20 to 25 mins. He did! He was extremely knowledgeable, professional and courteous. He knew right away the problem based on my description, repaired it and was finished within an hour. Joe A. 03/19/18 |
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excellent and fast service, great attitude, fixed the first time! Steve T. 03/19/18 |
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Manuel came the same day that I needed someone to fix our furnace. He is professional, knowledgeable, and friendly. Manuel fixed our furnace and even stayed to make sure that it cycled successfully. He explained what had happened, had the part that we needed on his truck and provided excellent service. We highly recommend Manuel!!! Manuel L. 03/17/18 |
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I just cannot sing enough praises for Steven Trujillo. What a fine young man; always congenital, professional and well groomed. Very knowledgeable about his work....you are very fortunate to have such an employee in your organization Steve T. 03/15/18 |
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He did a great job, was straight forward and provided knowledge and great service. Kelly M. 03/13/18 |
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GREAT service and Kelly M. was wonderful to work with.
HIGHLY recommend. Kelly M. 03/12/18 |
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Steven T came to my house to do a furnace check-up. He was on time and very courteous and professional. Steve T. 03/12/18 |
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Randy actually showed up early. He quickly identified the problem, fixed it and was on his way in less than an hour. Excellent service and a job well done! Randy B. 03/11/18 |
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Kelly M. came into the home to check my broken furnace. Diagnosed the problem in about just 10 minutes and ordered the necessary parts. Came back two days later after the parts arrived and neatly installed everything. The furnace is running like new again. I had a great experience, thank you Kelly M. Kelly M. 03/10/18 |
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Danny S was a fantastic technician. I called at 8AM, he was onsite by 11AM and the problem was resolved by noon. He even installed a new thermostat - at no charge! Danny S. 03/08/18 |
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(no comment) Kelly M. 03/08/18 |
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Fast, Friendly and very courteous. Had my heater fixed, cleaned and running quickly. I would recommend Joe if anybody needs their heater repaired, cleaned or serviced. Thank you Joe!!!! Joe A. 03/06/18 |
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WOW what great service: response time, professionalism, and satisfaction. Above and beyond. Thank you Joe and Homesmart. Joe A. 03/06/18 |
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Joe was very good at his job! He made sure he checked everything needed to complete his job. Very friendly and respectful ! He made sure he cleaned his area and made sure everything was nice, clean, and tidy before he left. Thank you Joe and Excel Energy for all you do. Fantastic job to all! Joe A. 03/03/18 |
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Kelly M. was very professional, knowledgeable, and kind when he came out to fix our furnace. Thank you! Kelly M. 02/28/18 |
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He was very nice. He did a great job in a short time HomeSmart From Xcel Energy Team. 02/28/18 |
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(no comment) Kelly M. 02/26/18 |
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excellent service with valuable tips to keep my furnace running. Kelly M. 02/26/18 |
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Very nice Steve T. 02/26/18 |
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Barry H of HomeSmart From Excel Energy was very timely, efficient and explained everything he was doing with my furnace. Very happy with his work! Barry H. 02/26/18 |
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Steven T. is a very courteous service person. It was evident that he cared about getting the repair work done completely and efficiently. A part was needed which he ordered right away and when it had arrived he promptly came and did the repair work carefully and efficiently. X cell is fortunate to have people like Steven on their team and I am especially glad I signed up for the program!! Steve T. 02/24/18 |
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The young man who came and inspected the furnace was above average in doing the inspection, advising us of different filters to use and was polite and efficient. HomeSmart From Xcel Energy Team. 02/18/18 |
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.Manuel Lopez was very courteous and efficient as he gave me my annual .furnace check-up. Manuel L. 02/15/18 |
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Had a great first time experience with HomeSmart from Xcel Energy. Barry, the service tech, arrived on time and fixed our furnace quickly. He was professional and made sure everything was working before he left. The service was everything we expected and more. Barry H. 02/15/18 |
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Great on time efficient explained what was wrong. Danny S. 02/14/18 |
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My boiler was not working correctly. Manuel diagnosed the problem and repaired it. He went through the whole system and did a GREAT job! Manuel L. 02/14/18 |
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Kelly McBean was a very responsive service professional. He made sure to schedule timely appointments for my furnace issue. The issue was intermittent and very problematic. His perseverance and technical troubleshooting proved out in the final solution. It didn't take near as long as it could have. He was very friendly, professional and diligent in a very difficult and frustrating situation. Thanks!! Kelly M. 02/14/18 |
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Lot's of help/ great suggestions/nice Danny S. 02/13/18 |
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Danny was very knowledgeable and friendly, did a very good job Danny S. 02/12/18 |
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Manuel is a top notch tech. He arrived early...was extremely personable and answered all my questions. He also gave me tips on the best way to care for my aging furnace. Most important, he fixed the furnace and it has been purring along ever since. Thanks, Manuel! Manuel L. 02/12/18 |
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Joe A was prompt, personable and very knowledge...I really appreciate the service he provided on my home furnace. Joe keep up the good work.
Thanks so much!
Vernita Pittman HomeSmart From Xcel Energy Team. 02/10/18 |
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2-9-2018 from customer cenythia (cee ) green , Manuel was extremely thorough and educated me about the repair and additional concern. Manuel was on time, and friendly, polite, and conscientious. I was able to get an appointment on 2-8-2018 and was seen 2-9-2018. This one is a keeper Homesmart !! thanks Manuel !! I feel safer now!! Manuel L. 02/09/18 |
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Danny is extremely knowledgeable, informative and polite Danny S. 02/09/18 |
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I had some trouble with my furnace recently, I called Xcel Homesmart and they sent Steve out. He is awesome! He did a great job of checking everything out but more importantly he made sure he explained it all to me . He also reminded me of the importance of having & checking my carbon monoxide detectors regularly and placing them on all floors of the house. Steve is incredibly polite, knowledgeable in his field and thorough. I was very happy to see him when my water heater wasn’t working and he showed up, again he came through with flying colors. Xcel Homesmart is a great plan and they are fortunate to have a wonderful technician like Steve. Thank you Steve for doing a fantastic job for me...twice!! Steve T. 02/08/18 |
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(no comment) Joe A. 02/06/18 |
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Quick,thorough & Friendly. Randy B. 02/06/18 |
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Sunny disposition and acted like he enjoyed helping us. Very knowledgeable and efficient. Steve T. 02/06/18 |
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Kelly was very potential and pleasant to have working on my furnace. After several days of no heat control, Kelly came in and analyzed the problem and promptly had my heater working again. He is best. Kelly M. 02/06/18 |
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Steven T. came out to work on my broiler, he was prompt and knowledgeable and went the extra mile to replace a thermostat for me. I will ask for him specifically in the future. HomeSmart is fortunate to have him on their team. Steve T. 02/05/18 |
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Another issue with my furnace. This is a 20yr old Carrier furnace and AC that we use for the downstairs half of the house. Furnace would start, heat up but the fan would not kick in and there was a strong smell of burning electrical insulation. This happened on a Saturday night. Called at 7am on Monday morning; they indicated a technician might be available anytime in the day, OK? Sure, what did I have to loose. I get a call 15 minutes later; "Hey I can be at your house at 8an, OK?" I say sure and Kelly turns up. Turns out the motor was a bust, so he replaced the motor and startup capacitor. Runs so much quieter than the original now.
I purchased HomeSmart when stuff started playing up and the $35/month I am paying has certainly made me sleep better at night. So total cost for the service was $552 covered by HomeSmart.
Anyway, Kelly was so professional, friendly and I can't say enough good things about this service. Well worth the money. Kelly M. 02/05/18 |
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