Hays Cooling, Heating & Plumbing - Our Reviews
Overall Rating
(1041 Reviews)
(95 Reviews)
(200 Reviews)
(180 Reviews)
(286 Reviews)
(42 Reviews)
(222 Reviews)
(11 Reviews)
(3 Reviews)
(2 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Hays Cooling, Heating & Plumbing has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Super Company:
Jeff serviced my two Trane A/C-Heat units. He was a very pleasant person to deal with, worked efficiently, gave me some helpful hints, and was very friendly.
He also did not try to sell me something (unlike I have experienced with another company in the past)!
The Hays Cooling & Heating LLC company has serviced my units since 9/2010, and I have alway had excellent service and help from not only the technicians, but from the office personnel, to even the owner!
Thanks you from a very satisfied customer. Mike S. 06/15/16 |
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Super Company:
Jeff serviced my two Trane A/C-Heat units. He was a very pleasant person to deal with, worked efficiently, gave me some helpful hints, and was very friendly.
He also did not try to sell me something (unlike I have experienced with another company in the past)!
The Hays Cooling & Heating LLC company has serviced my units since 9/2010, and I have alway had excellent service and help from not only the technicians, but from the office personnel, to even the owner!
Thanks you from a very satisfied customer. Mike S. 06/15/16 |
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Great service! Came to the house right away; honest, professional.
Would recommend to anyone needing HVAC service! Travis D. 06/15/16 |
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Thad was on time, very polite, and best of all new his business, communicated well, I would highly recommend Hays for my future tune ups. Thank you. Thad J. 06/15/16 |
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Jerry was on time, careful and competent. He helped me understand my thermostat, adjusted grate to keep AC flow off dining room table, checked filters and gave me input about where to buy filters and price range. Excellent service! Jerry S. 06/14/16 |
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Justin was on time, completed the job to high satisfaction and was professional. Problem was solved and fixed in less than 1 hour. Thank you! Justin C. 06/13/16 |
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The 2 man crew from Hays did a great job in installing the new equipment, We would recommend Hays to anybody doing the same install. William S. 06/13/16 |
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Great service. Travis D. 06/12/16 |
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Kind and professional. Jerry was helpful and took care of the problem. He also gave me tips and advice on how to best use my air efficiently. He kept me informed on warranties on services and future products if needed. I was very pleased. Jerry S. 06/11/16 |
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Hays' appointment process is easy and convenient and the do a great job keeping you updated via email and cell phone on when the service technician will arrive at your home. Thad, our service tech, was courteous, knowledgeable and efficient. He explained everything he was going to do include options for repair. My only beef is that when we purchased the service plan from Hays' we were told that if we had a problem it would bump us to the top of the list, so I was disappointed when when we were given a next day service appointment when our AC unit died and was blowing hot air (June in Phoenix!! :( ). Thad J. 06/10/16 |
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Hays Cooling and Heating is one of the best companies around for your cooling and heating needs. I used them a few months ago to install a water heater and Ian Bentley was courteous professional and just an all-around great guy.
Today, Mike Santiago came to repair my air-conditioning unit which suddenly died yesterday. After calling the company who originally installed it and being told that they wouldn't be able to come till next week I called Hays and they indicated that they could do next day service.
I envisioned all kinds of charges for various parts, and was absolutely thrilled when Mike indicated it was just a burned out/frayed wire on the outside unit. The bottom line is that my charge was just the very minimal service charge and about $10 for a replacement wire. Mike was a gentleman, totally professional and extremely honest. I highly recommend Hays for your cooling and heating needs. Mike S. 06/10/16 |
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Excellent service. Hays sent Mike out on a Sunday with record breaking 118F heat when many other companies could not accommodate us. Mike quickly identified the problem and fixed it. Thanks for a great job, Mike! Mike S. 06/10/16 |
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I really appreciate the great work that Hays Cooling provided on my installation. They took to the time to come back after the installation to make sure everything was working properly. Jerry was very friendly and professional. I would recommend this service to anyone. Jerry S. 06/08/16 |
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Mike was efficient and friendly. Quickly diagnosed the problem, fixed it and even cleaned the unit which desperately needed it. No high pressure sales or shady tactics. They were even able to come out earlier then anticipated! My only problem is with the HVAC companies themselves. Why does a $15 part cost me $259 to install in less than 30 minutes??? It appears to be the going rate but it's ridiculous. However, Mike was great! Mike S. 06/07/16 |
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Mike was efficient and friendly. Quickly diagnosed the problem, fixed it and even cleaned the unit which desperately needed it. No high pressure sales or shady tactics. They were even able to come out earlier then anticipated! My only problem is with the HVAC companies themselves. Why does a $15 part cost me $259 to install in less than 30 minutes??? It appears to be the going rate but it's ridiculous. However, Mike was great! Mike S. 06/07/16 |
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Hays heating and cooling sent Travis to repair my inoperative a/c. He did a great job repairing it and was very good with his explanation of charges. Travis D. 06/07/16 |
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Awesome, quick service! My A/C took a dump and stopped blowing cool air. I checked for a service with great reviews and this company lived up to the hype! When I called I was told a tech would be here between 7p-9p. This would mean I would have to suffer for 9 to 11 hours. I get it, stuff happens. To my grateful surprise, I received a call back in 5 minutes to be told someone would be here in 30 minutes...HAPPY, HAPPY, JOY, JOY!! My hero Thad appeared at my door! For a split second I thought about bowing to his mercy and kiss his feet...thats how happy I was! Before I knew the air conditioning God's blessed me with cool air. I could swear I saw a look of approval in my dog's eye! Thad was quick, thorough, and courteous. Great job! I will definitely use them again to service my A/C in the future. Thad J. 06/06/16 |
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Messing with your A/C is no joke when it is over 100 degrees outside. So I called Hays. The technician, Manny, was great! He showed up on time, was professional and was able to get the new thermostat installed quickly. He showed me how to get everything set up and good to go. And I love a company that has shoe covers when they come into the house!
Will definitely save their number if I need it again...which I hope is a very long time. Manny H. 06/06/16 |
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Provided excellent service Manny H. 06/06/16 |
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A/C not cooling on Saturday Night, called Hays Sunday Morning and Travis arrived within an hour. A/C was fixed and we had cool air again. Travis was knowledgeable and efficient. As part of their annual service plan, we paid a fair price and have the comfort of knowing they will come quickly when we need them. This was a great experience with Hays Cooling and Heating! Travis D. 06/05/16 |
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Mike got to our house early, he was courteous, efficient, and effective. Our AC is working again. Thanks Mike! Mike S. 06/05/16 |
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Great communication with company. Manny seemed to know what he was doing. Everything is working fine after tune up. Thank you Manny H. 06/02/16 |
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(no comment) Travis D. 06/01/16 |
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Hays Cooling and Heating has always helped me in a pinch. Last night, my tenant called to tell me that the air coming out of his ducts was no cooler than the room. The impending heat wave inspired me to call Hays first thing this morning. Hays has always provided prompt service, and Mike was there in a few hours, and replaced a bad fan motor and recharged the coolant. It was extra great that he had the correct fan motor on his truck - no need to order the parts and schedule another trip. My tenant called to thank me this afternoon for the prompt response and unbelievably cold air coming out of his ducts. Mike S. 05/31/16 |
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Great A/C company, showed up when they said they would be there, did only the required work, fast and very affordable. I will definitely use them again and would highly recommend Hays to anyone needing A/C service. Manny H. 05/28/16 |
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Travis did a great job! Fast, efficient and friendly. Great service and experience. Travis D. 05/27/16 |
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It was easy to make an appointment. The team kept me up to date on the arrival time of my technician. Thad was on time and knowledgable. Overall very satisfied with the service I received. Thad J. 05/25/16 |
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Travis is great. I had a tech from another company come out and tell me that our AC unit needed a new $600 control board. Sounded suspect, so I got a second opinion and glad I did. Turns out my thermostat was wired incorrectly, and he fixed the problem in no time. Hard to find an honest and competent company in the valley, so I feel lucky to have found one. Travis D. 05/24/16 |
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Travis was prompt, professional and a pleasure to work with. Great company!!! Travis D. 05/24/16 |
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By far the best company out there.Bill was awesome.But Dan,Boom,and Jack are a team not to mess with.These guys work like surgeons.Non stop.True professionals.You can call around,I did. And I'm glad I did,so I could see all the scams some of other companies try.Bill was informative and very easy going salesmen. Over delivered my expectations.Thank you again,Tim Coulson William S. 05/22/16 |
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Frank arrived even earlier than expected and went right to work. he had problem diagnosed in 10 minutes. he repaired the problem and did not try to sell me a new unit as we are moving in 30 days. he told me the problem (dirty coils) and gave me the option to clean them myself. Frank was very knowledgeable and helpful to get us back running. Extremely important in Phoenix when temps are over 100 frequently Frank M. 05/21/16 |
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We have been using Hays for 13 years. They are amazing. professional, courteous and clean. I won't use anyone else for plumbing or air conditioning work. Michael D. 05/21/16 |
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On time, thorough and implemented an innovative solution to our cooling issue. Thad J. 05/21/16 |
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Nice job. Thank you. Thad J. 05/21/16 |
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Rich visited today and balanced the vents which is helpful because the new unit and duct-work changed the flow of the house. However, it was not explained to me by Jim (sales) that one vent would always sound like a train is coming through the wall from the increased air pressure. Rich (service) really didn't have too much to say other than it's due to the placement of the original duct-work and the increased tonnage of the unit. He thought maybe a new air vent might help. The fact remains that the sound is very distracting as it's in the room where I work 10 hours a day. I will try a new vent cover, but I am not one of your customers who will post to YELP praising the results. For the amount of money I spent with Hays to get rid of a really noisy furnace with a roof pack, this is new noise is a total let down. 05/20/16 |
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Just a check-up this time, but they arrived early and worked quickly. The entire experience with this company has been outstanding, from the purchase of the new unit last year until now. Great prices and great people; I highly recommend them! Travis D. 05/20/16 |
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Because of the importance of having a working A/C in Arizona during the summer, I spent all day doing research to find a trustworthy and qualified company to service our A/C unit. I was able to narrow the many companies down to three. After calling each one of them I decided to go with the company that was my initial number 1 choice, Hays Cooling & Heating. At the first look, they were not the cheapest of the three companies, but there were the one that I definitely had the best feeling about.
The girl on the phone was very nice and helpful. I asked a lot of questions and the answers I received were very informative. It was very easy to schedule the appointment at the most convenient time for me.
Jerry came out and spent almost 90 minutes at our house. I was so impressed. We have a fairly new home and we are just out of warranty. Jerry took the time to take a look at a few things I was concerned about without appearing stressed for time. He never made me feel pressured. He appeared most knowledgeable and was very kind and well mannered. Of course, he also checked the A/C unit outside and he went up in the attic. When he came down he gave me an expensive flashlight and said he found it lying near the unit. I couldn't believe it. At that point I was absolutely sure I hired the right company. He could've easily kept it but he didn't : ) So nice to know there are still honest people/companies around.
I hate the fact that the access door to our attic is located in our laundry room. Every time someone needs to get up there I have dirty fingerprints all over the ceiling. Not this time... Jerry brought a Magic Eraser with him and cleaned off all the fingerprints left from previous visits from other companies, even though he didn't get anything dirty. I am so impressed!!! He mentioned his boss requests all employees to do so and leave the area cleaner than before they arrived. I will definitely call Hays again. Since Jerry serviced our A/C it's been working better than ever before and I have peace of mind. Jerry did amazing work.
They are not the cheapest when you first look at it but I feel the amount we paid was fair and I am absolutely satisfied. In the long run I believe Hays saves us the most money and nerves. Now I know why there slogan is "IT PAYS TO CALL HAYS". I am confident this is absolutely true. I hired THE BEST!
ABSOLUTELY AMAZING EXPERIENCE!!!
Thank you Jerry!
I already recommended Jerry & Hays Cooling and Heating to several other people. Jerry S. 05/19/16 |
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I've been a customer of Hays Cooling and Heating for 10 years now. This "mom and pop" business NEVER forget where they started. They always believe in the "customer first" approach. Great techs in the field and the people who answer the phones are always on top of their game. Scheduling is always spot on and based on your schedule. Unlike the other "big name" companies that are only interested on selling you what they want to sell you, Hays techs sell you what you need, and offer a thorough, comprehensive explanation. They never push. They tell you and let it be your decision. If you are looking for the last A/C company you'll need, call Hays Cooling and Heating!! You will not be disappointed! Thad J. 05/18/16 |
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I was very very pleased with Hays from beginning to end. The process of getting 3 estimates, choosing Hays plus installation and clean up went perfectly. My new AC is cool and quiet. These are super people to work with. Steve K. 05/18/16 |
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My Hays Trane Air Cond is two years old. It is excellent. Yesterday, however, the air condition was not working properly. Hays would have come, but I had an appointment at that time. They were are my home today. Manny, the service person, had a high level of expertise and within minutes zeroed in on the outside unit. A pack rat had gotten in to the housing and chewed a wired which had to be repaired. Manny helped me give the rat a proper funeral. The repair took a few minutes. Manny also suggested putting wire mesh over a large electrical opening where the rat had access. I did that. I highly recommend Hays. Manny H. 05/18/16 |
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Travis arrived on time and promptly took care of checking the refrigerant pressure in the lines and clearly explained that our system was fine and functioning normally. Very professional and answered all of my inquiries. I have Hays company take care of both my heating/air conditioning as well as my plumbing requirements. Travis D. 05/17/16 |
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Air conditioning goes out. Travis was out within 6 hours. He reviewed several things and diagnosed problem. Was there for less than hour. Stayed for few minutes to ensure cold air was on again and then left.
Would highly recommend Travis and this company based on this experience. Travis D. 05/17/16 |
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Our technician Mike was very professional and got our repair done quickly and efficiently. Mike S. 05/16/16 |
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I called and they were able to come out same day- Mike was very nice and knowledgeable. The AC was fixed within 1 hour at a reasonable price. This is our 2nd time using this company and we were again very satisfied. Mike S. 05/16/16 |
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EXCELLENT SERVICE. VERY PROFESSIONAL. Thad J. 05/16/16 |
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We are very satisfied with the great customer service and consultation provided with our new A/C unit purchase from this company. Honest, trustworthy, caring, and experienced along with price, quality, and promptness. Jim was great to work with. Jim C. 05/14/16 |
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We are very satisfied with the great customer service and consultation provided with our new A/C unit purchase from this company. Honest, trustworthy, caring, and experienced along with price, quality, and promptness. Jim was great to work with. Jim C. 05/14/16 |
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I recently moved into my 2008 house and found one morning that one of the A/C units wasn't working correctly. I called Hays (which has the service contract on my previous house) and although it was a Saturday Frank showed up in the mid-afternoon, changed out some capacitors, checked the second unit and was gone in a could of dust with a hearty "Hi Ho Silver." He was friendly, efficient, neat, and very, very nice. Thanks, Frank. Frank M. 05/14/16 |
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(no comment) Travis D. 05/14/16 |
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Mike was a very nice young man...found some potential problems. Seems though that every time we have our yearly maintenance it is 500-600 dollars. That is twice a year (summer and winter). A newer maintained system should not cost you a 1000.00 a year. But thanks for taking care of us. Have not had an emergency yet since signing up for the maintenance plan with Hayes, and hope as per our converstation, being PMA customer, (we signed up for 3 yrs) that you will be out here quickly. We have have too many bad bad summers with no a/c for a week with Grandkids here, pets, and us. It is dangerous to not have cooling in summer in Arizona. And for us as well, we are getting older the heat is extremely hard on us as well. By the way, do you guys offer the new water cooled a/c that is available. I asked Frank last visit and he said he would check with you. I have not heard back. Thanks! Mike S. 05/13/16 |
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