Hays Cooling, Heating & Plumbing - Our Reviews
Overall Rating
(1041 Reviews)
(95 Reviews)
(200 Reviews)
(180 Reviews)
(286 Reviews)
(42 Reviews)
(222 Reviews)
(11 Reviews)
(3 Reviews)
(2 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Hays Cooling, Heating & Plumbing has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Frank did a great job was very helpful and reviewed everything with us , thanks Frank M. 02/13/17 |
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After looking around for an HVAC company, I selected Hays based on the reviews online. Jerry and Brock came to my new home to install a couple of Wifi thermostats. The wiring from the A/C units did not support what was needed for the thermostat and it was not something that I wanted to attempt. They were on time, professional, and got the job done quicker than I could have hoped. I was going to sign a maintenance agreement with my previous HVAC company, but after the excellent service I signed up with Hays. Jerry S. 02/03/17 |
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We're starting some renovation work at our house and the usual company we use wasn't available so I called Hays based on their reviews to get an estimate for modifying our ventilation system. The person who answered the phone was helpful and set up a time for Jim to come to my house two days later.
Jim was right on time and even more helpful than I could have imagined. I told him some of the initial ideas I had for the remodel and he was able to explain multiple solutions ranging from DIY fixes to entire re-ducting options. Jim truly is an expert in his field. He is a pleasure to work with and goes above-and-beyond to ensure that you understand your current AC system and what needs to be done to fix/improve it. Whatever decision we make for our remodel, we will definitely go with Hays for this project and any future projects, thanks to the amazing customer service provided by both the office staff and Jim. Jim C. 02/01/17 |
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Overall Hays is great company. I've had some issues with technicians not being able to identify or fix a problem, but in both cases I eventually got Mike S. out to my house and he was able to resolve them. Hay's has always been very responsive and able to work around my schedule. Mike S. 02/01/17 |
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Great service at a fair price. Technician quickly diagnosed the problem and repaired the AC unit. Quality service. Mike S. 01/28/17 |
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Jerry was knowledgeable and helpful. Fast service and no complaints. Jerry S. 01/27/17 |
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Great service. Thad and Brock explained everything that needed to be repaired to get a few more years out of my 17 year old unit! I would highly recommend. They also put covers over their shoes before coming through the front door so that was an added bonus. No dirt tracks in my home - nice touch. Thad J. 01/27/17 |
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Frank was most pleasant. He answered my few questions, explained what he was going to do, and then performed the maintenance. Frank M. 01/26/17 |
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Prompt, courteous and knowledgeable techs (Thad & Brock) took care or our Trane heat pump problem. Pleased with service - signed up for a Preventative Maintenance program, so hays can continue to maintain the system in the future. Hays lives up to it's good reviews! Thad J. 01/25/17 |
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Prompt & courteous service on our Trane heat pump. Techs Thad & Brock were knowledgeable and explained what they were doing. I ended up agreeing to a Preventative Maintenance program, so Hays will be checking & servicing our system in the future. I'd recommend Hays - the service lives up to the good reviews! Thad J. 01/25/17 |
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I had 2, twenty-one year old Trane units at my house that were still running fairly well. Thought I was on borrowed time and decided to replace them. Received three quotes from reputable firms in the valley and they all came in about the same price range. The sales rep from Hays, Bill S., was very thorough in his presentation and fully explained the install processes. He took the time to explain how the install would be considerable better than what I currently had and that an actual "Follow-Up" inspection would be performed several days later to confirm the install was correctly done and that I was totally satisfied with the operations of the units.
The installs were completed in one day as promised and everything was completely cleaned up and double checked. I am amazed as to how much of a difference in the comfort level there is now and how much quieter they operate. Difference between night and day.
The driving factor of our decision to go with Hays was the Yelp Reviews. Hands down so much higher ratings than the competition. Not a doubt in my mind that we made the right choice!
Don W.
Scottsdale William S. 01/22/17 |
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Mike was extremely friendly and most willing to explain each step and alternatives available to our situation. Overall, great experience and would highly recommend. Mike S. 01/22/17 |
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The diagnosis and solution I was given was incorrect and did not fix my heating unit. I had a second company come to my home and they correctly diagnosed and fixed my heater. I feel as though I wasted $70. 01/20/17 |
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Mike was great. Diagnosed the problem and explained it very well! Mike S. 01/18/17 |
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This was the first time that Thad was my service technician and he was GREAT!!! I will certainly ask to have him return for some work that I will be doing in the near future....!! Been with Hays for many years and always great service. Thad J. 01/14/17 |
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Had Bill S. out to give me a bid/cost on replacing both 20 yr old compressor units and air handler/furnaces in attic. He was very thorough, checked outside units first then spent time in the attic checking insulation and ductwork. We talked for a while, he explained the difference between the units he recommended and the return value of money spent. Knew his trade well and explained things in a very informative way. Very professional. William S. 01/13/17 |
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Thad came to do a follow-up inspection on our new units. Very thorough service. Very polite. Very knowledgeable. Highly recommend Thad and Hays. It truly pays to call Hays. Thad J. 01/06/17 |
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Jerry is a very professional service man with good people skills. He did a great job fir us again!! Jerry S. 01/05/17 |
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Mike was quick at locating and fixing the problem. He didn't try to "hard sell" us on additional services, but instead made helpful recommendations and gave us some quotes in case we're interested. Mike S. 01/05/17 |
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(no comment) Carter D. 01/04/17 |
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(no comment) Carter D. 01/04/17 |
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Mike came by this morning to install a new blower wheel on our HVAC unit. He was timely, professional, and took photos of the unit to help describe the repair needed. Really excellent service, thanks very much. Mike S. 01/04/17 |
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(no comment) Carter D. 01/01/17 |
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(no comment) Carter D. 12/30/16 |
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We won't ever use another heating and cooling company. This is the 3rd year we've used them and every single tech that's been out has been absolutely wonderful. Thad was our tech today and he was so great! Plus, the ladies that field all the phone calls are always pleasant and extremely helpful. Hayes is a one of a kind service company and so long as we need air conditioning (in Az that will obviously be forever) we will only use Hayes! Thad J. 12/30/16 |
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I have been doing business with Hays Cooling & Heating since I right after I purchased my house in 2004. They are excellent. Carter was a new service representative but he was efficient and on-time. Carter D. 12/27/16 |
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Mike is a great technician. He is friendly, hard-working and professional. I highly recommend him and the company. Mike S. 12/27/16 |
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Carter (my field rep) and Hays Cooling & Heating provided excellent service and communication! The office team communicated with me regularly prior to Carter's arrival PLUS he arrived within the communicated timeframe! Carter was extremely knowledgeable and spent a few extra minutes of his time to give me some tips! I really appreciate the friendliness, knowledge and communication Hays offered! I highly recommend Hays and am fortunate to now have a trusted HVAC company to call whenever needed! Thank you! Amber Carter D. 12/23/16 |
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I was very impressed with Carter (my field rep) and Hay's Cooling & Heating's service and communication. They kept in contact with me prior to Carter's arrival - giving me a heads up when he was on his way. Carter was extremely knowledgeable and spent the time to answer all of my questions! He went out of his way to show me a few extra tips. I recommend Carter and Hay's Cooling & Heating to anyone looking for a genuine HVAC company for their home. Thank you, Carter & Hays! Amber Rodriguez Carter D. 12/23/16 |
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We're newcomers to Phoenix, were concerned about a check of our not-young A/C-heating system, and Hays was recommended. Carter was our tech, and we found him to be way-tops, describing the work he'd do, what he might find, what he actually found (basically, no immediate worries but things to keep in mind), and options to consider for our system. For us, a preventive maintenance program made sense, so we signed-up. During his visit, Carter also informed us about A/C-heating system workings, and gave us several practical, DIY tips for optimal performance from his own experience. Altogether, a highly impressive service experience. Even our dogs were approving - Woof! Carter D. 12/21/16 |
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Ralph was prompt and courteous. He explained all of the issues about each of our units. All of our filters were due to be changed but I did not have any at the house. He allowed me to go purchase the filters while he finished his work so he could change them for me. He gave great advice about the types of filters to use when was most appropriate at the time of the year. Ralph D. 12/21/16 |
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Love having Mike D. help us out when we have plumbing / heating / cooling problems! He is always professional and respectful! Thanks again Mike for getting the job done again (rusty faucets this time)! Michael. 12/20/16 |
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Mike Santiago was on time. Checked everything thoroughly. Gave me a verbal report and then I received one in my email. I have a maintenance agreement so the inspection cost me nothing. The work area was spotless after he left. Love this company - and Mike! Mike S. 12/20/16 |
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Excellent service from Jerry Carter D. 12/19/16 |
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Carter was very professional and a nice guy. Very happy with the service. Carter D. 12/17/16 |
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Great service call with Frank. Always on time and always professional. Frank M. 12/15/16 |
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(no comment) Mike S. 12/12/16 |
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Frank did an outstanding job servicing my heat pump which I have serviced twice yearly. He checks all of the major operating parts of the units so I don't have any problems at the height of the season.
I have used Hays for my plumbing services and I am very satisfied
with their fair price and service.
As a matter of fact Hays services my family's 2 air conditioning units and they are very satisfied also with their service.
Frank was on time as promised, explained what he did, and left the place in very neat condition. Whenever asked I always recommend Hays to my neighbors and so does my Dad. Frank M. 12/12/16 |
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thanks mike Mike S. 12/10/16 |
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(no comment) Carter D. 12/08/16 |
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Wonderful company. Terrific employees. Carter D. 12/08/16 |
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Quite pleased with the follow-up and problem solving work on one of our heat pump systems. Carter and the Hays team are to be commended for doing the right thing for the customer with regard to standing behind the warranty even though some online sign-up was never submitted by the former owner. Kudos to Steve and Chris from a guy who was part of the team that sold the GE central air business to Trane in 1982.
Carter, thanks again for not giving up until the issue was solved Carter D. 12/08/16 |
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It is now winter and the time when I have found out what Nate did to fix my Carrier air conditioner. The unit is over 10 years old and since the first winter it had been profusely blowing cold air into the house during coil defrost and for enough time to turn the house cold. I called back the people that I bought the unit from and they said there was nothing wrong. I called Carrier and told them, I called many other air companies and no one fixed the problem. Nate was out to do a routine tune up and after he was done he said that he had found a wire that controlled the units coil defroster and causally told me he hooked it up. Makes you wonder about the competency of quite a few heating and cooling companies. As I sit here the unit is working fine and I am not frozen out of my house in the winter! Thanks Nate Carter D. 12/07/16 |
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Carter was friendly and knowledgeable. Carter D. 12/06/16 |
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Frank does great work, he's courteous and respectful and I will call on him again! Frank M. 12/06/16 |
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Mike is a terrific technician. In addition he has a great personality and always works diligently at his tasks.
Hays in my view has great installers as well as excellent service people.
I should know, I have an excellent Trane system installed by Hays Jerry S. 12/06/16 |
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Mike came to help me with a problem with our air conditioner. He was professional, on time, and thorough with his repair. I would highly recommend him and Hays for your heating and cooling issues. Mike S. 12/04/16 |
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Mike was very fast and did a very good job at explaining everything that I asked about my unit. Good Job!! Mike S. 12/02/16 |
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Really good job Carter! That is all I wanted to write but I guess you have to write more to get the review up so here are more words in a run on sentence that would make my 7th grade teacher puke up one of those hairballs that cats get stuck in their throats after they have licked themselves while standing in a sandbox filled with their own crap that looks like what they ate in the first place, what was I talking about when I got here.... Carter D. 12/02/16 |
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These guys were great. The service was professional from A-Z. The tech took the time to explain the problem and the solution. I have my new a/c / heating company. Highly recommend. Mike S. 12/01/16 |
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