Hays Cooling, Heating & Plumbing - Our Reviews
Overall Rating
(1041 Reviews)
(95 Reviews)
(200 Reviews)
(180 Reviews)
(286 Reviews)
(42 Reviews)
(222 Reviews)
(11 Reviews)
(3 Reviews)
(2 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Hays Cooling, Heating & Plumbing has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Dominique was courteous and informative. He completed our AC service timely and gave us a full report on our systems. Very Happy with Hays, great service from Dominique Dominique S. 04/11/17 |
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Excellent Experience. Michael P my field rep provided excellent service and communication. He answered all my questions thoroughly. I appreciated the friendliness, honesty, and knowledge. I will refer Michael for his integrity, knowledge and excellent communication. Thank you Hays. Milan P., Michael. 04/10/17 |
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Justin was on time and super helpful. I had a few issues with the initial install of my new system a year ago but Hays has gone above and beyond to fix any issue and maintain my system. Justin P. 04/10/17 |
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STEPHEN KESSLER Thad J. 04/07/17 |
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Albert was the field technician that inspected the A/C unit and replace the rusty pan. Did a great job and I plan to use him again for our Peoria house needs. Al A. 04/06/17 |
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Mike was punctual, friendly, and efficient. I'll continue to recommend Hays to all that ask. Mike S. 04/05/17 |
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Outstanding service again Mike S. 04/05/17 |
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(no comment) Jerry S. 04/04/17 |
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Very professional and polite. Justin P. 04/04/17 |
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Have been using Hay's H & C since our system install in 2014. ****, our service tech, is always polite and mindful of our home. Thank you for continued, excellent service. Mike S. 03/31/17 |
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Exceptional service from the call of inquiry, to the completion of service. Technician was informative, and genuine in approach. Dominique S. 03/31/17 |
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Great customer service with Justin. He was very hard-working and was able to explain the AC components in everyday terms. Justin P. 03/29/17 |
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Prompt, courteous service. Good pricing. Frank M. 03/28/17 |
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Mike Santiago was the Field Tech that came to my house. Here is what I have to say about the service;
On time
Well informed
Reasonable price
Professional
Adjusted all my ceiling vents
Serviced the unit for summer even fixing the insulation inside unit
Explained everything to me about my 3rd Gen NEST thermostat
Didn't try and up sell me
I'm a repeat customer for sure
Thank you Mike from Hays
DonnaQ Mike S. 03/27/17 |
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Jerry S. was both courteous & knowledgeable. I will definitely request him for any future repairs. Jerry S. 03/26/17 |
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Micheal P. Was prompt and courteous, which wasn't easy considering my rude dogs. Patience of a saint! He fixed my air conditioner for a reasonable price. Michael., Jerry S. 03/25/17 |
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Had hays out to do a tune up on our AC units. They were supposed to come in the afternoon but called in the morning to see if I was available for them to come early. Good deal to get everything tuned up, very helpful and friendly tech. Will definitely use them again should I need help! Frank M. 03/25/17 |
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After reading other Yelp reviews, I decided to try out Hays Cooling and Heating - as I needed a "once over" on my AC unit before summer started.
Michael spent ample time in my attic (repaired a few small items), took pictures of the problem areas and explained what he did to resolve them.
Later he checked out my outdoor unit, washed out the coils and provided further explanations about how my unit is running overall.
I was impresses at the time Michael took to thoroughly inspect the attic and duct areas and finally the AC unit.
I couldn't be more pleased with the service. Now I see why this company has received such positive feedback. Michael. 03/25/17 |
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Excellent professional service. Mike S. 03/24/17 |
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Have used this company in the past and was very pleased. Had Jerry onsite yesterday to service a/c - He is a excellent tech and checked my system out completely. Will recommend to friends now and in the future... Jerry S. 03/24/17 |
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I am a big fan of this organization. Their customer service is top notch and prices are beyond fair. I will be a life-long customer. Thanks, Justin! Justin P. 03/23/17 |
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Hays has been servicing our refrig unit for severl years, keeping it running. Ina emergency they have been super responsive. Thank you and thank you Justin our our most recent check up.. Justin P. 03/23/17 |
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Al was my service technician for a spring check up. As is the case with Hayes personnel, he was prompt, courteous, clear in his explanations. He was a pleasure to have in my home. Hayes is Simply the Best. Al A. 03/23/17 |
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Very pleased with the service we received today from Hays. Frank came out to our home to perform a AC Tune-up. He did a great job. Very thorough with his inspection. He was very professional and knowledgeable. Nice friendly guy. We will definitely be calling Hays in the future for all our AC and heating tuneups and repairs. Frank M. 03/22/17 |
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Frank was my technician and he did a great job. He was early for my appointment which was appreciated. He took his time to explain all of what he was checking on both my ac units. He answered all my questions so I understood what repairs were needed. I would definitely use Hays AC again and request Frank to come back again. Frank M. 03/22/17 |
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When I called with my a/c problem, I was told they would get a service tech asap. Mike came and quickly assessed the problem and fixed it right then and there. Hays has always been very good to me and I appreciate them very much. I would recommend them to anyone who has either heating or a/c problems. Mike S. 03/22/17 |
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Hays Cooling and Heating are the best! Their service is great and they are very professional and polite. Thad J. 03/22/17 |
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As usual, Mike Santiago with Hays delivered excellent service! I recommend him and Hays all day long! Mike S. 03/22/17 |
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I've been using Hayes for years and have already left favorable comments which have not changed.Costs are reasonable, workers stay with the company for years so one is dealing with a familiar, trustworthy person, the office is efficient. Thad J. 03/21/17 |
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(no comment) Jerry S. 03/20/17 |
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Excellent service. Will be using Hays again in the future. Michael. 03/20/17 |
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In the past we had Hayes install a new AC unit for home and this time we called to schedule a regular check-up and to help us control the humidity as we just started to use the AC this year. We only needed to wait two days until the visit and Thad was great! Very personable, calm, respectfully, and made us feel very comfortable. He listened carefully to our concerns and was able to solve the problem while checking the unit. Great team and would highly recommend them. Thad J. 03/17/17 |
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Live in Phoenix long enough, and you come to expect the worst when it comes to unreliable or shady contractors or businesses. I was dreading the visit, certain that it would result in me being set back by a huge amount of money. And yet, I did have hope because the Yelp reviews I read were impressive. Even the few less-than-stellar ones seemed to be related mostly to logistics or genuine misunderstandings- and most impressive to me was the fact that it seemed these were quickly addressed by Hays ownership in order to make things right. Business done the right way!
In my case, I had a leaking AC due to the original contractors (not sure who they were since my house was a flip- but I'm sure it wasn't Hays since based on my visit they seem to be meticulous in their work) forgetting to drill holes to allow the evap. coils' primary pan to flow into the primary drain pipe! Ugh. The other issue was that the secondary pan had a hole in it (I already knew this since I tested it), and furthermore, there was no 'switch' installed to turn off the ac when the primary pan overflowed! What really worried me though was this: when I peeked into the primary pan, I saw a bunch of rust at the bottom of it. I had assumed that the pan was metal because the secondary pan was metal. The bad thing about metal is that often times the pan is not even detachable from the evap. coils, so one ends up having to pay for the entire evap. a-frame replacement! At least this was what my research yielded. But since I couldn't pry the cover off all the way, I couldn't really tell.
Fortunately, Michael P., who was wonderful, checked everything out and gave me the great news: not only was the primary pan plastic (and not metal as I had assumed) but it's still in good condition and can be cleaned out! He also can drill the needed holes, replace the secondary pan with a hole in it, and install the 'switch' to trigger the ac turnoff if water overflow happens! Yay! Sorry to be long-winded, but my point is, I was vulnerable due to my lack of knowledge, but instead of Michael (and by extension, Hays) taking advantage of me, they gave me the truth. I'm so grateful for that, and that's why I'm taking time out to praise this business, because this is a rarity.
I also would like to take time to praise Michael in particular, who was awesome! Not only is he very knowledgeable, but very thorough and meticulous. And he was super patient with answering all of my questions- he's a great listener! But he's also excellent at communicating what's happening in a way that makes it easy for a layperson like myself to understand. Finally, he was super-friendly and put me very much at ease from the moment he arrived to the end of his visit. Hays is very lucky indeed to have him on the front lines as a representative.
I also want to praise the two support staff Lori and Whitney who scheduled everything and have been a pleasure to speak with over the phone- both professional, warm, and helpful. If any of my friends or acquaintances in Coronado Historic District or elsewhere in Phoenix ask for recommendations for AC repair (Summer is Coming!) or tune-up I will wholeheartedly recommend Hays! Kudos- keep up the great work!
Best regards,
Kristi Michael. 03/17/17 |
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Mike Santiago was knowledgeable, friendly and eager to please. I will certainly ask for him again
He earned a new client for Hays. Mike S. 03/17/17 |
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I am a Realtor and have struggled for years to find a reliable HVAC company that gets things done right the first time. I finally came across Hays and will never go to anyone else! They take care of my home and I recommend them to all of my clients. The entire team I have worked with there are fantastic, and I have to give a special double thumbs up to Mike Santiago. He is simply the best! Mike S. 03/17/17 |
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My A/C Compressor went out! Bill the Sales Consultant came out and gave me an estimate on replacing the unit ! He was very knowledgable ,and sold me on the lifetime instalation waranty and Trane unit!
As a Real Estate Agent I provide excellent service and follow up! Hays proved to be Excellent in their service and follow up. Very impressed with Steve the service Manager who actually came out with Mike on a service call!
Thanks to Jerry,Jr and the Instalation Crew! Will highly recommend the Hays Team! Jerry S. 03/16/17 |
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Michael P. was the field tech for my check-up. Very friendly and explained everything to me. I will definitely be calling them back for any AC issues. Michael. 03/16/17 |
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Bill and Hays were prompt and even came out on a Sunday to assist. They provided multiple A/C options and plenty of financing options as well. Couldn't be happier. William S. 03/14/17 |
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Frank was wonderful! I called earlier in the week for a Sat service appointment and I was surprised they could accommodate me so quickly. I received a reminder call the night before and Frank called 30 min prior to arriving. He was knowledgeable, changed air filters for me and made sure to educate me in the issues with my AC unit. He was my technician last spring as well. I'm very satisfied and highly recommend Hays. Frank M. 03/13/17 |
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Our A/C went out Thursday evening so I called Hays Cooling and Heating because having used them in the past. The tech who came was Frank who went to work immediately and located the problem as the capacitor. He had one, changed it out and then told me how to do maintenance myself. Within an hour all was done and I was able to use a credit card right there with the square app feature. Frank is a very good tech and Hays should keep him around. Frank M. 03/11/17 |
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We had Mike from Hays do our check and he did a great job of communicating and making sure we were A-OK Mike S. 03/09/17 |
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Great,Prompt Service. Friendly and Neat. Thad J. 03/09/17 |
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Mike S did a great job in fixing our heat/AC unit. In minutes the unit was back heating our home. Mike S. 03/01/17 |
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(no comment) Mike S. 02/28/17 |
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MIKE SANTIAGO ARRIVED TO CHECK PACKAGED HEAT AND AC UNIT.HE FOUND PROBLEM,FIXED IN A VERY PROFESSIONAL MANNER.I HAVE HIS CARD FOR FUTURE CALLS. THANKS MIKE Mike S. 02/28/17 |
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I highly recommend Hays Cooling & Heating. Whenever we have issues (or even for general maintenance) on our units they are there. Highly professional and very responsive. We just had Mike replace a faulty motor and I couldn't have been more pleased with his level of service and timeliness. Excellent job Hays! Mike S. 02/28/17 |
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First of all, look no further than Hays for your AC/Heat needs. After two years and 4 technicians trouble shooting the issues and quotes ranging from 3K to 11k - finally we have Jim Clark from Hays. This man knows his business. He literally found the issue in 15 minutes! Not only that, he taught me a few quick tricks for cleaning out the register filter!!!
Jim Clark is ethical, knowledgeable and has a moral compass! I am serious when I said that 4 technicians have looked at our AC unit which is only 5 years old and in good working condition. We were told we needed new duct work - a new unit (9k), a duct cleaning and aerospray (3K)... we were offered payment plans!!! We had already put in new windows and sprayed R-40 insulation in the attic and still were having trouble with one side of the house not heating or cooling.
Jim found new insulation in our vents, crawled up to the attic and found a very obvious 16" duct that used to be hooked to a swamp cooler - Simone had taped it off and the cover had blown off - we have been hearing and cooling our attic for 2 years!!! He sealed up the duct and was on his way!
I can't say enough about his man - I literally hugged him when he left! Jim C. 02/27/17 |
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Excellent service person; explained in detail & easy to understand; offered a follow up service plan that was acceptable. Thad J. 02/23/17 |
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Great expierence with Hays Cooling's Thad. Efficient, clean & professional. Thad J. 02/21/17 |
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They were honest, polite, and efficient. I trusted them and they were happy to answer questions and went above and beyond to provide exceptional service. Jerry S. 02/16/17 |
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