Hays Cooling, Heating & Plumbing - Our Reviews
Overall Rating
(1041 Reviews)
(95 Reviews)
(200 Reviews)
(180 Reviews)
(286 Reviews)
(42 Reviews)
(222 Reviews)
(11 Reviews)
(3 Reviews)
(2 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Hays Cooling, Heating & Plumbing has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
|
On the hottest day of the year my AC kicked the bucket. I called Hays, and had the great pleasure of having Mike as my technician. He had finished a job near me, and was able to come to my home four hours ahead of my scheduled appointment.
Mike is polite, professional, and best of all very good at his job. Within forty-five minutes he diagnosed my AC issue, made the repair, and quickly the 90 degree interior of my home was becoming a distant memory.
I hope that I don't need to make any emergency calls for this kind of repair, but when I do, I will be calling Hays Heating & Cooling, and asking for Mike! Mike S. 05/05/17 |
|
|
|
|
|
My scheduled A/C check-up time was between Noon and 2pm; had to call about 3pm to check the status. Technician arrived just after 4pm. I'd taken the day to work from home, so it wasn't a big deal, but still kept me tied to the house for longer than I'd anticipated. The technician, Dominique, was GREAT. Professional and friendly. Did a great job breakin' down what was working well, and what could potentially need some service. Pros and cons of maintenance. Hope he's on the job next time we call; I'll probably try to request him. Dominique S. 05/03/17 |
|
|
|
|
|
Our service professional, Frank, went above and beyond to make sure our AC unit was properly fixed. He was polite, on time and friendly. He took the time to explain everything and gave us several suggestions to improve the performance of our air conditioner. Thank you! Frank M. 05/03/17 |
|
|
|
|
|
Justin did a very thorough job and had the best interest of the Customer in mind when suggesting any additional work. He spoke very highly of working for Hays. My only critique is I did not receive a call 20-30 minutes prior to his arrival. Justin P. 05/03/17 |
|
|
|
|
|
(no comment) Dominique S. 05/02/17 |
|
|
|
|
|
Have service contract. Very thorough A/C inspection, friendly, informative. Office kept me advised of arrival time. Justin P. 05/02/17 |
|
|
|
|
|
this company is reliable, trustworthy, knowledgeable, personable, and just plain great. Mike S. 05/02/17 |
|
|
|
|
|
Great job by both techs. Answered all my questions. Very professional. Thad J. 05/02/17 |
|
|
|
|
|
Had the pleasure to Have Justin P. come by my house and get our AC unit serviced and ready for the hot summer. From my call to the office to the end of the service everything went just like I expected. Experienced and helpful team offered a great value especially with their Yelp Internet special. Keep up the good work. My next call will be to Hays Cooling! Justin P. 04/30/17 |
|
|
|
|
|
We asked another company to do an inspection and they determined we need a new A/C system. I called Hays to do a 2nd opinion and I love their honesty! They said our system is old and we'll pay more on our summer bills but we can decide. Jeff, our technician, showed us a laminated price list and quoted an exact price for an A/C unit when we need one. I LOVE that they don't get commission on up-selling. We may not need a system for another year! Jeff F. 04/29/17 |
|
|
|
|
|
Thanks Hays Frank M. 04/29/17 |
|
|
|
|
|
Jerry was a great technician and very helpful. Can't give 5 stars because my appointment was 2-4 pm and he didn't arrive until 6:30 pm Jerry S. 04/28/17 |
|
|
|
|
|
Dominique performed our semi-annual cooling and heating service today. He was extremely friendly and polite and provided a thorough check-up sharing a detailed account of his inspection. Hays maintains great and friendly staff and have always been pleased with their services. Dominique S. 04/27/17 |
|
|
|
|
|
Great service by Thad with Hays Cooling & Heating. We have used them for years and would highly recommend! Thad J. 04/27/17 |
|
|
|
|
|
I was treated with respect and informed completely what my service would be and given detailed information about what he was going to do. I have been dealing with Hays A/C for 7 years and would highly recommend them to anyone for replacement of your A/C - furnace or any other repairs you might need. Thad J. 04/27/17 |
|
|
|
|
|
Dominique spent over one hour giving my HVAC system a very thorough checkout and cleaning. Fully explained every question I asked and just very courteous. Not like some other companies that spend their entire time trying to sell you something.
Very Pleased. Dominique S. 04/26/17 |
|
|
|
|
|
The best in the business. We expected to have to replace or make major repairs. The technician showed up on time and quickly diagnosed and repaired our AC unit for a great price. He didn't try and upsell us like others have done in the past. They're a great family run company that have earned our lifelong business. Thanks guys!!! Thad J. 04/25/17 |
|
|
|
|
|
As usual, Mike is the perfect tech. Hard working, accurate and clean in his work. The best. Mike S. 04/24/17 |
|
|
|
|
|
Justin and the Hays Cooling and Heating Team have provided exceptional service! I will be happy to continue to do business with them! Knowledgeable. Professional. Great job. Justin P. 04/24/17 |
|
|
|
|
|
(no comment) Justin P. 04/22/17 |
|
|
|
|
|
Michael P. is an excellent technician. He found the problem quickly and explained in detail the required fix; this was much appreciated. He was prompt and very professional in his manner.
Becky Sun Michael. 04/21/17 |
|
|
|
|
|
Great service...would highly recommend Hays. Hays contacted us to schedule an appointment for our bi-annual preventive maintenance service, no need for me to contact them. Office called as well as emailed me that technician was on his way. Technician, Dominique, was professional, courteous and performed a very thorough job with our units. After all, since the hot weather is quickly approaching, we want to be sure our A/C is in tip top shape. Dominique S. 04/21/17 |
|
|
|
|
|
Justin P. did an excellent job today. He was very professional and efficient in his service. I would highly recommend him for any service in the future! Justin P. 04/21/17 |
|
|
|
|
|
Mike Santiago from Hays heating and cooling was very knowledgeable and very professional. Will definitely use Hays if needed again Mike S. 04/21/17 |
|
|
|
|
|
My recent experience with Hayes was great. Called them to do a routine AC service, and they were in and out in no time. My service tech Justin P was very friendly and professional. I would recommend this company Justin P. 04/21/17 |
|
|
|
|
|
Justin was great! Very professional and did an outstanding job. Justin P. 04/21/17 |
|
|
|
|
|
Jerry was fantastic. He was knowledgeable and patient when explaining things to me. He diligently worked on a problem and found a solution. Jerry S. 04/20/17 |
|
|
|
|
|
Very Knowledgeable, personal technician. Explained everything thoroughly and provided an estimate with only the repairs I needed. Mike S. 04/20/17 |
|
|
|
|
|
Mike has serviced our HVAC units and always is very thorough and professional and always on time Mike S. 04/20/17 |
|
|
|
|
|
I have used Hays Cooling and Heating a couple times and they are always professional, timely and complete the work needed. The technicians are knowledgeable and explain what repairs are necessary. The work was done to my satisfaction with no problems. I will continue to use them. Mike S. 04/19/17 |
|
|
|
|
|
This is our second time using Hays AC and couldn't be happier! We had Hays out yesterday for service/maintenance of our three units. Justin P did an extremely thorough job in examining and assessing our units. He was professional and very polite and explained everything in great detail. At the end of the visit he went over all his findings and although our smaller unit needs to be replaced (after 13 years), I'm confident Justin and Hays provided honest feedback. We kind of suspected the unit needed to be replaced and Justin confirmed that. He recommended not wasting any money on making minor repairs to the unit as long as it was being replaced, in an effort to keep us from wasting money unnecessarily.
We have an appointment with Jeff from Hays on purchasing a new unit and I have every confidence Hays will get the job done properly and at reasonable rates.
The below is a post that didn't get posted at our last AC service last year so, for whatever it's worth ... see below for another stellar performance by Hays AC.
Our AC was blowing hot air last night, called Hays this morning after reading all the positive reviews on Google. They had a tech (Travis) out to me by 1:00 the same day. They provided an up front service cost which was reasonable and comparable to others at $79.99. After explaining the problem to Travis, who listened intently at what I had to say, he immediately diagnosed the problem as a "frozen" compressor due to low Puron. He reversed the thermostat to thaw out the unit, added Puron and cleaned off my AC units. In addition, he removed all my AC filters as I was unable due to a recent knee replacement! Travis took care of business, was prompt, courteous and professional and treated me like a long-time Hay's customer although this was my first time using the company. At the end of my service call, he asked if I wanted the maintenance program without the added pressure of trying to up sell anything. We discussed the probability of replacing the unit he serviced and thought it might be better to wait on the maintenance since we'll be replacing it. This was my first time using Hay's, but it certainly won't be my last! I highly recommend these guys for your AC needs! Prices are very reasonable as well. Thanks Hay's and Travis for a great experience on an otherwise bad problem! Justin P. 04/19/17 |
|
|
|
|
|
This is our second time using Hays AC and couldn't be happier! We had Hays out yesterday for service/maintenance of our three units. Justin P did an extremely thorough job in examining and assessing our units. He was professional and very polite and explained everything in great detail. At the end of the visit he went over all his findings and although our smaller unit needs to be replaced (after 13 years), I'm confident Justin and Hays provided honest feedback. We kind of suspected the unit needed to be replaced and Justin confirmed that. He recommended not wasting any money on making minor repairs to the unit as long as it was being replaced, in an effort to keep us from wasting money unnecessarily.
We have an appointment with Jeff from Hays on purchasing a new unit and I have every confidence Hays will get the job done properly and at reasonable rates.
The below is a post that didn't get posted at our last AC service last year so, for whatever it's worth ... see below for another stellar performance by Hays AC.
Our AC was blowing hot air last night, called Hays this morning after reading all the positive reviews on Google. They had a tech (Travis) out to me by 1:00 the same day. They provided an up front service cost which was reasonable and comparable to others at $79.99. After explaining the problem to Travis, who listened intently at what I had to say, he immediately diagnosed the problem as a "frozen" compressor due to low Puron. He reversed the thermostat to thaw out the unit, added Puron and cleaned off my AC units. In addition, he removed all my AC filters as I was unable due to a recent knee replacement! Travis took care of business, was prompt, courteous and professional and treated me like a long-time Hay's customer although this was my first time using the company. At the end of my service call, he asked if I wanted the maintenance program without the added pressure of trying to up sell anything. We discussed the probability of replacing the unit he serviced and thought it might be better to wait on the maintenance since we'll be replacing it. This was my first time using Hay's, but it certainly won't be my last! I highly recommend these guys for your AC needs! Prices are very reasonable as well. Thanks Hay's and Travis for a great experience on an otherwise bad problem! Justin P. 04/19/17 |
|
|
|
|
|
justin p arrived on time as scheduled, proceeded to house with booties in hand prior to entering house. checked filter and thermostate for operational condition, advised to check filter every month even thou we had 90 day filter installed. this he advised would help protect life of equipment. he then proceeded to service the split system and after advise us of condition of equiptment. he was very careful when placeing ladder against house and landscape area. a very personable tech pleasure to do business with. Justin P. 04/19/17 |
|
|
|
|
|
I was given a 2 hour window for my appointment time and the office was kind enough to call 15 minutes before the tech would actually arrive. Justin was our tech and was very thorough with his service. He was sure to tell me everything he found and how to do preventative maintenance. There wasn't any pressure to upgrade or buy new equipment which I appreciate. I would highly recommend Hays Cooling and Heating! Justin P. 04/19/17 |
|
|
|
|
|
These guys are great and honest. My service tech Justin P. did an excellent job and gave me advice and tips along the way. Very professional and would highly recommend them. Justin P. 04/18/17 |
|
|
|
|
|
We have been dealing with Hays for many years & have never been disappointed with their service & the equipment they have installed in our home. Their field workers are always knowledgeable, neat, & friendly, as was Michael, our serviceman today. They really do mean it when they say they are here to please our customers. Michael. 04/18/17 |
|
|
|
|
|
Big thanks to Hays and Mike S. -- they came out on a quick notice and got my AC fixed! Mike was great to deal with -- super nice guy. Mike S. 04/18/17 |
|
|
|
|
|
Outstanding customer service. Called Hays with an AC problem, they send out Mike their service man same day, came on time, diagnosed the problem immediately and called the warehouse and someone met him halfway with the part. That's what I call outstanding customer service. Mike S. 04/17/17 |
|
|
|
|
|
Efficient and curteous service. Would highly recommend the company and the service rep Dominique. Dominique S. 04/17/17 |
|
|
|
|
|
Friendly and on time Mike S. 04/17/17 |
|
|
|
|
|
Very timely, Great service and very well trained team. Not pushy, just straight as it is. I am very happy with Hays and will highly recommended them to all my family and friends. Justin was outstanding and took the time to explain everything in detail. Justin P. 04/15/17 |
|
|
|
|
|
Jerry S. my technician, was thorough, knowledgeable and professional. He provided a detailed diagnosis of my a/c unit, but explained it layman's terminology. He made suggestions and provided various options. He is a great ambassador for Hays Cooling and Heating. Jerry S. 04/15/17 |
|
|
|
|
|
Great service from Dominique. He was very courteous and helpful. He completed a very thorough review of the A/C system and provided a full report. I'm very happy with the service provided by both Hay's and Dominique. Dominique S. 04/14/17 |
|
|
|
|
|
Dominique was my service tech today and I have nothing but good words for him. He called before arriving. He was very professional. We had an excellent rapport. I felt very confident in his skills and would ask for his services again when our next check up comes due. Dominique S. 04/14/17 |
|
|
|
|
|
These guys always do a great job, and they don't leave until they get it right. Very satisfied with the service and the friendliness of all the service people they've sent to our home. Frank M. 04/14/17 |
|
|
|
|
|
Hays Cooling and Heating has been a joy to work with, once my replacement system got the bugs worked out about a year ago. Today Al performed preventive maintenance, and was as professional and efficient as could be hoped for. Al A. 04/13/17 |
|
|
|
|
|
Great quick service!! Mike S. 04/13/17 |
|
|
|
|
|
Arrived on time for our appointment...Courteous...Very professional...answered all my questions...didn't try to sell me anything I didn't need... Mike S. 04/12/17 |
|
|
|
|
|
Mike P. another great employee of Hays. Professional, courteous, nice guy. A credit to Hays. Dont waste time and money, call Hays first. Michael. 04/11/17 |
|
|
|
|
|
Service was great. Very professional. Dominique S. 04/11/17 |
|
|
|
No affiliation exists between ReviewBuzz and any of the review site organizations
or systems listed on this page.