Hays Cooling, Heating & Plumbing - Our Reviews
Overall Rating
(1041 Reviews)
(95 Reviews)
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(3 Reviews)
(2 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Hays Cooling, Heating & Plumbing has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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This company is so honest and caring. We had an unscrupulous dealer install two AC Trane units for us and would not come back to fix the many problems we faced. Even though Hays did not do the original installation they came out and worked to fix the problems that should have been handled by the original installer. They charged us very little as they felt really bad for us and wanted to help us out. From the techs to the management this is a first rate customer service business. You can trust this business. Thanks, Chris, Steve, Frank, Mike and Brandon R for all you did for us. We are grateful. Brandon R. 07/18/17 |
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Hays people are the best from the bottom to the top. These people are so kind and honest. They have helped me out last when another Trane air conditioning company in Gilbert really did an awful job installing 2 new air conditioners for us and wouldn't come back when there were immediate problems. Hays went above and beyond to help us out and were soooo reasonable!
Wouldn't use anyone else but them. Technicians Mike and Brandon R are super nice and very knowledgeable. IT DOES PAY TO CALL HAYS. Wish I had found them sooner. Brandon R. 07/18/17 |
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Hays cooling and heating has given us good service, They have been prompt in coming to fix problems we've had with our AC. We wouldn't hesitate to recommend the company to anyone looking for someone to work on their AC or heating. Al A. 07/15/17 |
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This was my 2nd time using Hays. Jerry arrived very quickly (within an hour or so after calling, after hours by the way). Very courteous, professional and efficient. He had my AC blowing cold air in no time. I'm now on their maintenance agreement. Top notch company! Jerry S. 07/15/17 |
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Your service representative, Brandon R., was prompt, courteous, and presented a professional image. My air conditioning concerns were discussed fully and your
representative explained the workings of our conditioning system in plain language and very concisely. It became clear that your representative cared that I, as a consumer, was being treated fairly and equitably. Your representative went about his work quickly and efficiently and took the time needed to get his work done competently. I might add that he exhibited a command of "people skills." One can only hope that his work ethic is emblematic of your business. I will be in touch to work out a seasonal maintenance program. Brandon R. 07/15/17 |
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(no comment) Sam R. 07/14/17 |
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Justin did an excellent job. Extremely knowledgable with great explanations. Very thorough and helpful. Justin P. 07/14/17 |
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We found Hays online after our 30 year old AC unit finally quit altogether. Our home warranty company (American Home Shield) was COMPLETELY unreliable and rude. I received better customer service with Hays in 15 minutes than I had with that company in 16 years. Every single person I came in contact with was helpful and friendly. Our new unit was installed promptly and professionally. This morning, Justin P. came out to check on things, and was very helpful and respectful. He took the time to answer my questions, and gave me several helpful tips. I can tell this company and its employees value their customers, and their interactions demonstrate that. I would recommend this company to anyone! Thank you Hays! You saved our family this summer! Justin P. 07/14/17 |
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From making the appointment to the follow up and the care that the technician showed, I am very pleased with Hays and will definitely be a repeat customer. Brandon R. 07/14/17 |
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Al came to our house today because the A/C unit on one side of the house was not keeping the rooms as cool as we had set the thermostat. He was so knowledgeable and thorough! He helped us understand how our 2-unit system works and then went into the attic to inspect both units. He came back down with pictures of what he had seen and gave us his recommendations. There was no pressure to act immediately, but he made clear what we needed to do in the near future. We signed up for their maintenance program, so Al A. 07/12/17 |
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I just used Hays & Cooling for the first time & was very happy with the service. Frank was good at explaining the problems that we're going on & very detailed so as I could understand everything. I would recommend them to friends & family. They seem to be a very honest company. Frank M. 07/11/17 |
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Justin was prompt, knowledgeable and completed the assessment and repair of my HVAC in under an hour on a Sunday afternoon. Even better, he was genuinely a nice guy.This is the second time I have used Hays. Good outcomes both times. Justin P. 07/09/17 |
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I just used Hays & Cooling for the first time & was very happy with the service. Frank was good at explaining the problems that we're going on & very detailed so as I could understand everything. I would recommend them to friends & family. They seem to be a very honest company. Frank M. 07/07/17 |
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Our technician Frank was absolutely amazing! He went above and beyond any other ac technician ever did and didn't charge anything extra beyond what we were told when we booked our service. He spent 4 hours at our home looking over every aspect of our ac unit and air handler; checking screws, coils, freon, connections, etc. He improved things that should've been done by the previous companies, and was beyond thorough. Our compressor is dying but not needing immediate replacement as it's still actively cooling our home - but he offered many suggestions as far as which route to go when it is time to replace, and what products are better than others. We will never use another company!!! Frank M. 07/07/17 |
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Hays Cooling and Heating has given us great service. They come when scheduled or even call and say they can come earlier. Everyone who has come has been pleasant and professional. Al A. 07/07/17 |
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I was very happy with the services provided by Dominique. He was on time, very honest, courteous and knowledgeable. He addressed all my concerns very patiently. Dominique S. 07/06/17 |
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Excellent service from Field Technician Dominique. He took time to answer our questions and explain what he did in servicing our A/C. He also explained what he might look for in determining the possibility of problems. I will use Hays Cooling & Heating, again! Dominique S. 07/06/17 |
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Hays is very responsive, in constant communication regarding tech arrival and very clean and professional. They explain everything until you understand all issues, options, costs, and are very knowledgeable about equipment and fair with their pricing. I signed up for the annual maintenance program and would highly recommend their services. My unit is 17 years old and will hopefully keep me cool for a few more years! Justin P. 07/05/17 |
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Hays technicians are very professional, friendly and always ask about any other concerns. Work is on time and done correctly as if it were there own home. Mike S. 07/05/17 |
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My A/C units were acting funny and when I ran the upstairs circulation fan I smelled something that smelled "hot'. I called Hays this morning, not expecting an appointment for several days because of the Independence Day holiday. They found a slot for me and Dominique was here at 1:30. One of the units was low on Freon and the circulation fan had burned out and needed replacement. By the time he climbed into the attic the outside temperature had climbed to 108. He made no complaints, filled the Freon, had a replacement fan on his truck. he was here until after 6 this evening. He was pleasant, polite, knowledgable, and I have every confidence in the quality of his repairs. Dominique S. 07/03/17 |
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This was our second summer using Hays. AC went out on one of the hottest days again, and called in the morning, and they came out within a few hours. Dominique was awesome, and fixed the ac; running cold again!! Thank you so much Hays and thank you Dominique; you are awesome!! The best, honest technicians! Dominique S. 07/03/17 |
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I called Hays with an A/C issue on Saturday morning last weekend and was told someone would be there in 3 hours. I got a call 20 min later saying Frank would be on site 15 min later.
When Frank came out he was extremely professional and fixed the problem in 10 min. My house is cool again and I signed a service contract with him before he left.
Best service I have ever received. I'll be using Hay's for all of my A/C and plumbing issues. 5 star service, and honest - tough to come by these days. Frank M. 07/03/17 |
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I had another company out trying to fix my AC for TEN days in a heat advisory. The other company was out 3 times and couldn't get my house below 90. Mike came out at 830 pm Sunday on a HOLIDAY weekend. Within 30 minutes he had diagnosed the real problem and had it fixed and my house (with 2 kids sweating) cooling within the hour. He was professional, knowledgeable, polite, and extremely competent. I cannot say enough about how impressed I am with this service, especially when the other company left my house at 99 degrees for over a week. Furthermore Mike proved that this company hires skilled professionals. Thank you Hays and thank you Mike! A Mike S. 07/02/17 |
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Our air went out on father's day last year and they came out that day to fix it. This year our air wasn't blowing as cool as it should of. We have an older unit but Frank, came out to service it and went above and beyond what I expected. Frank M. 06/30/17 |
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They came earlier then expected. I was told they would be there after 4pm found a problem but did not check anything else. Still think there is a problem Al A. 06/30/17 |
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My first time using Hayes. My servicemen, Frank arrived on time, diagnosed the problem quickly. Frank M. 06/29/17 |
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Our A/C went out upstairs in 120 temps and Jerry came out the same day, figured out the issue and fixed the problem. He did a great job explaining our options and was fast and efficient. Thanks Hays and Jerry! Jerry S. 06/29/17 |
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Hays Cooling sent their tech Brandon Ruiz to look at one of our failing AC units. And of course, it was 119 degrees that day! Brandon showed up 15 minutes earlier than the appointment. That was a good sign.
Whenever I have work done at our house, the first thing I try to I do is get a look inside the tech's van. That tells a lot about work habits and attention to detail. Brandon's van was immaculate! Everything in order. Another good sign. And it just got better from there. Brandon repaired one problem that was created by the last AC company we used before Hays. He also added a filter to the unit that was not included by the original installers. It was refreshing to find someone who was more concerned about 'doing it right' than 'just getting it done.' Thanks to Brandon and Hays, it's all cool here! Brandon R. 06/29/17 |
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Dominique was timely and patient enough to walk me through about my curiosity of the services he was performing. Very thorough and clean! Went from sweating to cool in no time. Dominique S. 06/29/17 |
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Frank was awesome! He fixed our broken a/c at 10pm on the hottest day of the year! I would highly recommend Frank & Hays to
everyone. A Frank M. 06/28/17 |
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I live out of state and the AC in my Peoria rental home needed to have the indoor coil replaced (in the middle of a June heat wave, of course!) Hays was very accommodating & their staff was superb! The receptionists, Veronica & Tanya, were very pleasant & professional. The two techs we'd dealt with between the couple of visits that had to be made to my home were Jerry & Mike, both were quite knowledgeable and extremely courteous and professional over the phone. The only thing I could suggest is to give an itemized estimate for jobs. We had to spend $2800 on our AC & would have liked to know what we were spending it on. Being out of state, we had to put our trust in Hays so the job could be completed as soon as possible (we have a tenant who's pregnant) & didn't have time to collect alternative estimates.
It is clear that Hays has high service standards and engagement among their employees, definitely an under appreciated quality of small businesses.
Thank You! Mike S. 06/28/17 |
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We started having an AC issue in the midst of 120 heat. Hays set up our appointment within a day and was able to fix the issue much quicker than I expected. Mike S******* was the field agent that came to our house to install the part. He was friendly, timely, and educated me on the issue and ways to maintain a properly working system. He was wonderful and I would happily work with him again! Mike S. 06/28/17 |
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Mike was the best! He was on time, efficient and focused. He was very professional, friendly and straight-forward when he answered our questions. There was no hard sell, only the information we asked for and needed. I recommend Mike and Hays Cooling and Heating to anyone who will listen! Mike S. 06/28/17 |
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Arrived ahead of schedule and took the time to explain everything. Frank was great. Frank M. 06/28/17 |
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We had Brandon and Sam From Hays work on my air conditioner last night. Both were very knowledgeable and very polite and friendly. They fixed everything and explained it all to me. I would highly recommend them and Hays Brandon R. 06/27/17 |
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Hays cooling & Heating came out on a Sunday during 114 degree temp to repair my AC. The technician Brandon was amazing. He was experienced & knowledgeable He did a great job. I would highly recommend him and use them again. Brandon R. 06/27/17 |
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Thanks Hays! Brandon took the time to thoroughly investigate and diagnose our problem; best of all it was user error & since we have a service contract, no fees required for the friendly and thorough explanation of what was happening with our ac. It's so great to be able to trust that something won't be "fixed" or "replaced" when nothing is wrong!
It pays to call Hays! Thanks Brandon! Brandon R. 06/27/17 |
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Jerry was very professional and courteous. He arrived within 3 hours of us calling Hays. He had our AC fixed within 20 minutes. Our experience will definitely ensure we call Hays Cooling and Heating in the future if the need arises. Jerry S. 06/27/17 |
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Dominique was courteous and honest. We were surprised to hear that our AC unit didn't need any urgent repairs. In comparison to other service providers, for the very first time we got the news to pay the service visit fee and nothing more!... he even mention we may get another 3 years of cooling. the unit looked clean and all was running as it should. Thank you, this kind of honest service will make your business grow and keep loyal customers. Dominique S. 06/26/17 |
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Our AC went out at 7:30pm on the hottest day in June on record. After calling Hays they sent Jerry S out and he was there by 9pm and out AC was working by 9:30pm. Thank you for continuing to have the best customer service out there. Great technicians every time, office staff is friendly and prices are very reasonable. Jerry S. 06/26/17 |
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***** is great; very knowledgeable and communicative. He and other members of the Hayes Team have always been great o work with. Always on time, honest and trustworthy! Hayes is the only company I use for plumbing, A/C, Furnace and electrical. Frank M. 06/24/17 |
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excellent customer service, very knowledgeable and responded quickly. technician Jerry S. was professional and courteous and I would definitely use them in the future. Jerry S. 06/23/17 |
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Fantastic, polite, informative, and prompt. Will continue to call Hays for all my A.C. needs in the future. Dominique S. 06/22/17 |
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great experience with *********, the technician. Very professional, good feedback, efficient, honest. my only concern is the first appointment was cancelled, and the new appointment was almost cancelled. I understand that this is the busiest time of the season for a/c checks (middle of june during a heat wave), but it's still frustrating to put your afternoon on hold two different days. but once ********* arrived, everything went very smoothly. Dominique S. 06/22/17 |
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great costumer service and very knowledgeable, our new ac company. plus they have a pluming and handyman service. great to have all at one place Michael. 06/22/17 |
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After a long, hot day at work, I was looking forward to my nice air conditioned house. Even though it was working, my air conditioning unit was making a horrible scratching, squealing noise. Afraid of it dying in these temps, I called a friend who referred me to Hays Cooling & Heating. My technician was Dominique. He showed up during the 2 hour window I was quoted by dispatch and he couldn't have been nicer. He listened to my concerns and went right to work. Domiique then did a visual inspection and did some checks and took readings of the units' operating to troubleshoot the issue. All checked good, but Dominique felt it may need some oil in spots where he saw a touch of rust so he took care of that. All said, I paid a reasonable call out charge, that I was quoted by dispatch and gained some piece of mind and an air conditioning service. I will definitely call these guys again and refer them to everyone. Dominique S. 06/21/17 |
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It was 111 degrees outdoors and my heat pump stopped blowing cool air. Very pleased with the customer service, response time, and quality of work I received! Jerry S. quickly and accurately diagnosed the problem with my heat pump and had it repaired and operating again in less than an hour. Jerry S. 06/19/17 |
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I can't say enough great things about Brandon and the job he did for us. He explained everything and made us feel really comfortable. He is a professional with great skills and we recommend him highly! Thanks again Brandon. Brandon R. 06/19/17 |
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The service was excellent. Dominique was curtious and professional. Dominique S. 06/18/17 |
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I needed to get our air conditioner it's yearly check up. Justin worked on the unit and did a wonderful job. He is a respectful man and has alot of knowledge. He did some needed work and we were very pleased when we saw the bill. They have my business in the future. It's nice to see an honest company in this day and age. Justin P. 06/16/17 |
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