Columbus Worthington Air - Our Reviews
Overall Rating
(2254 Reviews)
(926 Reviews)
(645 Reviews)
(201 Reviews)
(14 Reviews)
(13 Reviews)
(297 Reviews)
(62 Reviews)
(3 Reviews)
(51 Reviews)
(20 Reviews)
(21 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Columbus Worthington Air has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
|
Jamie was thorough and patient in diagnosing and explaining the issues we experienced with our Furnace. Jamie T. 03/23/15 |
|
|
|
|
|
Kenny was excellent - technical knowledge, courtesy, customer focused. We had a very positive experience. 03/23/15 |
|
|
|
|
|
Kenny demonstrated extreme and thorough knowledge as a technician. He was also courteous and customer service focused. He not only addressed our furnace issue, but gained a new customer for Columbus Worthington Air as well. Thank you! Kenny W. 03/23/15 |
|
|
|
|
|
I have a contract with Columbus Worthington Air. When I called about excessive use of water through my HVAC system, they scheduled service in 2 work days with my choice of time ranges. The Service Specialist, Kenny Ward, quickly diagnosed the problem and figured out how to fix it. He was professional, task-focused and willing to answer all my questions. I was very satisfied with his service, and I'm very happy with Columbus Worthington Air. Kenny W. 03/21/15 |
|
|
|
|
|
Kenny Ward was very professional and polite. He called ahead of time to let me know when he would arrive. Great service. I highly recommend this company to anyone needing furnace/air conditioner service. Kenny W. 03/20/15 |
|
|
|
|
|
Ty Johnson was very knowledgeable and courteous. I would recommend him to others. Tye J. 03/17/15 |
|
|
|
|
|
Jamie Thompson did a great job, and always does. He is very professional, very respectful of the house, very courteous, and on time. Could not ask for better service. Jamie C. 03/17/15 |
|
|
|
|
|
These folks do business the way things used to be - they have pride in their work, are courteous on the phone, prompt and on time (and they call if there's any problem about being on time!) 03/17/15 |
|
|
|
|
|
I've dealt with Columbus Worthington Air for 8-9 years now, and I'm still impressed. They come when they promise, do what's expected or better and are trustworthy. Over the years there have been several times that they could have done it the honest way or be dishonest -- they've chosen the honest way every time. I've never been disappointed in their work. Most recently Delaine F. came for the spring check-up of the system. Like usual, he was on time, professional, helpful -- all the qualities you'd like to see. I'm sure there are other good companies, but I have no plans to change from these folks. Delaine F. 03/16/15 |
|
|
|
|
|
My Service man was prompt, very professional, explained everything he was doing & reasons for doing. 03/14/15 |
|
|
|
|
|
Delaine came in a timely fashion. Got right to work checking out furnace & air conditioner. Explained about the air flow in filters. Was very professional & good. Delaine F. 03/12/15 |
|
|
|
|
|
Very polite and considerate. Kenny W. 03/12/15 |
|
|
|
|
|
The quality of service and technicians at Columbus Worthington Air is excellent and without comparison. We have trusted them over the years to handle our heating and cooling needs and have never been disappointed. Ryan C. was friendly and personable; he went out of his way to answer questions some of which were not related to the service call. It was very kind of Ryan to bring up our trash bin. Ryan C. 03/11/15 |
|
|
|
|
|
Overall great experience. Not a single complaint.
03/11/15 |
|
|
|
|
|
Jamie was super friendly and efficient. He identified the problem in minutes and had it replaced nearly as fast. Within 30 minutes of pulling in the driveway, he was out the door. Next time we lose heat, we know who to call. Jamie C. 03/10/15 |
|
|
|
|
|
I was having some issues with the furnace on the coldest day of the year. They sent Jamie out and he was so knowledgeable and explained everything. He got the furnace running better than it was when I moved in 7 years ago. I just might get some more life out of this furnace after all. Jamie will be the only one I call from now on. Jamie T. 03/09/15 |
|
|
|
|
|
professional, timely, great job, pleasant, wonderful to work with 03/04/15 |
|
|
|
|
|
Serviceman Kurt came out immediately, diagnosed the problem, made a temporary fix so I had heat and got the sales rep Kurt out immediately also! Both were professional, honest, pleasant, helpful, and kind. I will have a new heat pump and furnace/humidifier in 2 days. Worthington Air employees are great! Kurt H., Kurt M. 03/01/15 |
|
|
|
|
|
thank you for taking care of me in freezing weather and helping me find a replacement that I could live with (pricing)
Employees are always professional, pleasant, helpful, honest and just wonderful to work with from scheduling to service 03/01/15 |
|
|
|
|
|
Complete satisfaction from a Class A company.
Professional, from the presentation of products to the technician who made the fine adjustments after the installation.
They work hard to make sure your completely happy with your investment.
What more can you ask for?
02/28/15 |
|
|
|
|
|
Kenny was great! Prompt, efficient, and the charge for the service call was very reasonable. 02/28/15 |
|
|
|
|
|
We could not be happier to have chosen Columbus Worthington Air for our new furnace and air conditioner. From our sales consultant Kurt who explained everything from options to proper sizing. The installers, whom I apologize I don't re-call there names, to Justin our service tech who made adjustments after the install to our satisfaction, very detailed and took the time to explain everything he was doing.
We thank you Columbus Worthington Air for your professionalism and being a first class caring company.
Steve and Beth Seymour Kurt H., Justin S. 02/26/15 |
|
|
|
|
|
Kenny was very prompt; he diagnosed the problem within minutes = a water valve had accidentally been turned off plus we needed a new filter on the humidifier. He was very informative and knowledgeable. I really appreciated his advice on taking care of our humidifier and new furnace. Thank you, Kenny Kenny W. 02/26/15 |
|
|
|
|
|
My technician, Ryan C., was very friendly and explained everything he was doing to the furnace and helped me understand the parts on the furnace. He gave me tips for saving on gas and electric. I appreciated all his help and tips. You definitely have a great employee on your staff. I would recommend Ryan and Columbus Worthington Air to everyone! I am glad I called them! Thanks again Ryan. Ryan C. 02/25/15 |
|
|
|
|
|
Kenny Ward was just great - I was afraid that I had a serious problem developing with my furnace - Kenny arrived promptly, determined that it was simply that the filter was clogged (well before it was supposed to need replacing) because the extremely cold weather has meant that the furnace is running much more than usual. He was super nice, and the price for the service call was very reasonable - I will definitely use this company again. Kenny W. 02/24/15 |
|
|
|
|
|
Our technician, Steve P, did a fabulous job servicing our furnace today. He was polite, knowledgeable, efficient and informative"grea Steve P. 02/24/15 |
|
|
|
|
|
The furnace installers. Dan and Josh, were courteous, friendly and efficient. On a very cold February day they were able to get the new furnace in and running without the house temperature falling below 62 degrees. 02/16/15 |
|
|
|
|
|
When I called after hours to report that my furnace was not working, the answering service said they would have a technician call me. Kurt responded within minutes, and arrived at my home shortly thereafter. He was friendly, courteous, extremely professional and very thorough, explaining the inspection process/fees and answering all of my questions. Kurt explained the problem with the furnace, and made the repair in a timely manner. As a result of this experience, I purchased the maintenance plan, and I am now a loyal CWA customer. Kurt M. 02/12/15 |
|
|
|
|
|
Both the repair technician, Jamie, and the service rep, Kurt, were courteous and helpful. 02/12/15 |
|
|
|
|
|
Today I was scheduled for routine maintenance service on the furnace CWA previously installed at my home, and Kenny Ward was the service technician assigned to my job. He was punctual per the pre-arranged appointment, extremely polite, and very efficient in correcting several minor issues that were discovered. Thanks, Kenny and CWA, for the excellent service! Kenny W. 02/12/15 |
|
|
|
|
|
As usual with Columbus Worthington Air, the technician arrived in a timely manner. Kurt was polite and professional and completed the install in a neat and timely manner. Once he was finished, he walked me through the operation of the unit and answered any questions that I had. Kurt M. 02/11/15 |
|
|
|
|
|
Jamie was recommended by my mother who has used him for several years to service her furnace, Mothers always know best, he was everything she said and more, polite, professional a pleasure to have in my home. We will certainly ask for him for all our future service needs. It is nice to find a professional who takes pride and shows care in what he does Jamie T. 02/11/15 |
|
|
|
|
|
Kurt M. was the service representatives who outlined my choices when I wanted to have a new furnace installed. He was realistic and helpful, not trying to sell me the "top of the line" that would have been inappropriate for the older home we live in. He outlined the choices clearly and answered my questions well. Also, when I had a conflict on the original date chosen for installation, he quickly moved it to a different date. In all, a good experience. Originally, Jamie, the repair technician, came on a service call to get my aging furnace working after the motor quit. He was courteous and professional throughout. When I asked him about purchasing a new furnace, he explained that was not his line but he could connect me with someone (which is how Kurt came to contact me). In addition to completing the initial repairs and getting me in touch with Kurt, Jamie was able to have the company apply my repair costs toward the purchase of a new furnace, saving me from paying twice. As with Kurt, it was a satisfying professional experience. Jamie C., Kurt M. 02/11/15 |
|
|
|
|
|
Kurt M. was the service representatives who outlined my choices when I wanted to have a new furnace installed. He was realistic and helpful, not trying to sell me the "top of the line" that would have been inappropriate for the older home we live in. He outlined the choices clearly and answered my questions well. Also, when I had a conflict on the original date chosen for installation, he quickly moved it to a different date. In all, a good experience. Originally, Jamie, the repair technician, came on a service call to get my aging furnace working after the motor quit. He was courteous and professional throughout. When I asked him about purchasing a new furnace, he explained that was not his line but he could connect me with someone (which is how Kurt came to contact me). In addition to completing the initial repairs and getting me in touch with Kurt, Jamie was able to have the company apply my repair costs toward the purchase of a new furnace, saving me from paying twice. As with Kurt, it was a satisfying professional experience. Kurt M. 02/11/15 |
|
|
|
|
|
Kurt M. was the service representatives who outlined my choices when I wanted to have a new furnace installed. He was realistic and helpful, not trying to sell me the "top of the line" that would have been inappropriate for the older home we live in. He outlined the choices clearly and answered my questions well. Also, when I had a conflict on the original date chosen for installation, he quickly moved it to a different date. In all, a good experience. Originally, Jamie, the repair technician, came on a service call to get my aging furnace working after the motor quit. He was courteous and professional throughout. When I asked him about purchasing a new furnace, he explained that was not his line but he could connect me with someone (which is how Kurt came to contact me). In addition to completing the initial repairs and getting me in touch with Kurt, Jamie was able to have the company apply my repair costs toward the purchase of a new furnace, saving me from paying twice. As with Kurt, it was a satisfying professional experience. Kurt M. 02/11/15 |
|
|
|
|
|
Service Tech called 1/2 hour before the appointment to confirm his pending arrival; showed up on time and provided a thorough report (both written and verbal). Kurt is courteous and neat in appearance. Kurt M. 02/11/15 |
|
|
|
|
|
What a great service experience! Will definitely recommend to all our neighbors! 02/09/15 |
|
|
|
|
|
Jamie T. very nice and friendly. He explained what was going on with my humidifier and showed me what he did to adjust it. Now my water bill won't be so high! Most pleased with the service. Jamie T. 02/06/15 |
|
|
|
|
|
I had a preventive maintenance service call from Jamie T today. He was very professional -- informative, friendly and on time. Jamie T. 02/05/15 |
|
|
|
|
|
I'm very happy. Thank you Jamie T. 02/05/15 |
|
|
|
|
|
Kenny W. was outstanding. He was polite and got right to work to make sure our system was functioning at its best capacity. Would definitely recommend the company! Kenny W. 02/05/15 |
|
|
|
|
|
Kurt was very helpful and patient. He made sure I understood my options and also made sure I understood what was going to be the best choice for me and my family. Kurt H. 02/04/15 |
|
|
|
|
|
five star rating Steve P. 02/04/15 |
|
|
|
|
|
Trustworthy company with a very trustworthy and knowledgeable tech Kenny W. Rate them a 5 out 5 Kenny W. 02/02/15 |
|
|
|
|
|
Kenny Ward was a very kind man who was polite and professional the entire visit. I hope he is the technician assigned to my house for future appointments. I'm sure Columbus Worthington Air knows what an asset they have in him in a time where typically employees don't take pride in their work. Thank you! Kenny W. 02/02/15 |
|
|
|
|
|
After dealing with horrible customer service, inflated prices, and awful management with other companies I am so relieved to have found Columbus Worthington Air. I am very happy to say I will use them forever as they have the best customer service I have ever had. 02/02/15 |
|
|
|
|
|
Jamie is a professional. He is very smart and explains furnace issues thoroughly. His pleasant demeanor is most welcome. 02/02/15 |
|
|
|
|
|
The technician gave me a card to respond to an online evaluation. The next da ph I got a phone call asking for my evaluation. Now this. Are you guys nuts? Kenny was great. You guys are annoying. 01/31/15 |
|
|
|
|
|
Jamie was at my home today. He is very polite and efficient. He examined the furnace and humidifier and determined the cause of the leak. The humidifier filter needed replaced. Jamie then adjusted the water flow and the wall settings on the thermostat. Jamie has been to my home before and I am always pleased with his performance. He parked on the street so not to bring salt onto my driveway and put his shoe covers on to protect my floors. I would prefer that Jamie is permanently assigned to my home. Jamie T. 01/29/15 |
|
|
|
|
|
We have been CWA customers for several years and while we've never been disappointed, today we had the pleasure of Kenny W. servicing our HVAC. He is both professional and knowledgeable, and we'd be thrilled if he made every one of our service calls. Thank you, Kenny! Kenny W. 01/29/15 |
|
|
|
No affiliation exists between ReviewBuzz and any of the review site organizations
or systems listed on this page.