Carolina Air Care - Our Reviews
Overall Rating
(948 Reviews)
(948 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Carolina Air Care has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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I first reached Allison when contacting Carolina Air Care about replacement of our downstairs heat/cooling system. From beginning-to-end she was a pleasure to work with. She is very personable, helpful, and knowledgable. She is excellent, and I highly recommend this company for any heating/cooling system install or repair. Allison M. 09/16/18 |
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Three companies provided estimates for replacement of our downstairs heat pump and air handler. I selected Carolina Air Care because they received extremely high marks on Angie's List and was an 'A'-rated company. From start-to-finish, the company was great to work with. Its office staff was amazing, very personable, and knowledgable. Their billing system is excellent with invoices and contract agreements sent via email. The company's workmanship was impressive and their workers communicated very well. Upon completion of the work, I requested that they re-route the drain line for the air handler, and they happily re-routed it to ensure that I was satisfied with the work. Lastly, I was impressed that the company has it's own quality assurance inspector, who visits the site upon completion and verifies everything is installed correctly and the system is performing as designed. This is a top-notch company, and I would hire again for any future work. Carolina Air Care T. 09/16/18 |
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I met Jake with Carolina Air while he was on a break . I briefly told him my concerns with my current HVAC system . Without hesitation he offered to give stop by home within the hour and give me 3 bids and recommendations . Bare in mind this would be my 1st of 5 bids . Jake was 1 of 2 the other being 5 to actually took the time to look in my attic to see space and current equipment size and condition .
By this point I would say that I had learned enough about this industry to be toxic to myself .
I will say that Carolina Air was not the cheapest . They were right in the middle of the pack . After sharing all bids with the highest bidder . Their comment was Carolina Air is offering you a great deal . One of my neighbor's paid almost a 1/3 more to replace the same size unit with another well know company . I also read some of the reviews and oddly stumbled across a friend that had work done by Carolina
I called to set up install and once again was pleasantly surprised Carolina Air Care T. 09/08/18 |
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Great service and awesome prices! Allison M. 09/04/18 |
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Excellent timely professional service. Carolina Air Care T. 09/04/18 |
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I called CAC one day with a cooling problem and they were able to send out a repair Rep the next morning.
After listening to what I wanted done and looking at my unit he went over several options and I then decided that replacing my old unit was the best long term option.
They had a new unit in stock and two repair personnel avail and were out the next day to replace my old unit.
Tony and Cris were very professional in all aspects of the change over. The unit was changed out and tested. The area was cleaned up and they went over the operation on the new unit.
The next day Mike came out and did a QA review with the unit, fixing 2 very minor problems, and gave us another introdocternation on the unit
Was totally satisfied with the service personnel and with CAC. Carolina Air Care T. 09/01/18 |
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Awesome service!! Larkin N. 08/28/18 |
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These folks most defiantly went the extra mile to get me exactly what i needed and on my schedule. Superb efforts and visual esthetics involved in the installation (did not ugly up the house) very pleased. Andy and Miss Larkin were extremely patient as well as helpful with all my two million decision making questions! thanks guys for everything!!! Larkin N. 08/25/18 |
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The service and installation was great. I love the new Lennox ac. They arrived and time and the work was very good. I would recommend this company to a friend. Larkin N. 08/24/18 |
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Prompt friendly service! Larkin N. 08/24/18 |
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Carolina Air Care has been my HVAC provider for over 2 years. They have continually supported their installation of my 15SEER AC & heat pump. I will recommend their services and that they stand by their product.
More over, the friendly installers treated my property with respect and kept their work areas clean.
Thank you Carolina Air Care.
Allan Sharkey Allison M. 08/23/18 |
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Excellent job. On time and completed ahead of schedule. Clean up after and could not tell they had been there Larkin N. 08/21/18 |
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Great experience. Technicians were knowledgable, efficient and polite. Office kept us informed about appointments and great follow up. Very impressed! Carolina Air Care T. 08/21/18 |
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Pleasant, competent Carolina Air Care T., Larkin N. 08/20/18 |
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We were completely happy with the entire Carolina Air Team. From start to finish, they were very professional and completed the install in record time......The price was right also.....All in all very happy...…. Carolina Air Care T. 08/16/18 |
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Carolina Air team showed ready to work Monday morning, they removed the 24 year old system and install a new system in 5 hours, after they left you could not have know they had been there except for the new A/C in place excellent job Carolina Air Care T. 08/15/18 |
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Had my AC unit in my condo replace within 3 days and I didn't even have to be there. Carolina Air Care T. 08/15/18 |
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The overall business with Car A and H was positive. Compared to other quotes and quality I believe I got a good system at competitive price.
Jacob the technician in field was Awesome. Prompt with quote and follow up and took time to answer all my questions.
My only negative with experience was setting up and confirming the quality check. I locked in a time Conveinient to Tenant. I called to confirm time
The day before appt. only to find out my time was moved without being notified. The office then moved back to my scheduled time. However on the day of appointment the company did not show. I was told a call was made to inform they would be a no show but they never reached my Tenant or contacted me.
I contacted them and was informed an emergency took priority. I could have been more receptive to this had I been contacted.
Although irritated I contacted the technician in field who was apologetic and sincere to address with owner to make sure did not happen in future. He thanked me for feedback.
In a day of 2-4 hour windows for appointments companies need to be respectful to times and dates. People take time off from work or time out of their off days to be around for appointments.
Cancellations should not occur last minute and only with proper notification.
I do feel the issue was addressed, As long as the AC system holds up as a good product I do not regret my choice to use this company.
Without the Quality check issue my experience was a 5 star experience. Larkin N. 08/14/18 |
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Showed up on time, and completed all work contracted to do, at the estimate given with no hidden fees. Follow up quality appointment was on time and answered any questions we had. Hard workers that were very knowledgeable, experienced, and professional. Carolina Air Care T. 08/14/18 |
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Great price and product. Team was exceptional in service and quality in the purchase of a new heat pump with attic air handler. I checked many companies and Carolina Air was the best in price and quality units. Extremely happy with this company. Carolina Air Care T. 08/13/18 |
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8/12/2018
I appreciated the professionalism of the company and their employees during my AC replacement. One thing I liked was the fact that I didn’t feel pressured to accept a special deal. A deal that would be good for one day only. A representative from a competitor tried to pull that on me prior to me calling Carolina Air. Carolina Air representative gave me the options that was available to me, I made my choice, they performed the installation a scheduled and me and my family is extremely pleased.
I highly recommend the company.
shaynes Carolina Air Care T., Larkin N. 08/12/18 |
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My new HVAC installation went great. Thanks for all the follow up e-mails and information. Larkin N. 08/10/18 |
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A great experience with a great company. Answered all my questions clearly and accurately. Allison M. 08/10/18 |
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I am very happy with the recent installation of a complete new HVAC system. It was done promptly and professionally and works great! Carolina Air Care T. 08/10/18 |
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from initial phone inquiry based on my receiving Coupons in the mail, to inspection and proposal and implementation; excellent service Larkin N. 08/10/18 |
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Very professional. Great service. Larkin N. 08/10/18 |
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We had a great experience with Carolina Air Care installing our new Lennox Air Conditioner and Furnace. They were professional and make sure the job was done right. Will definitely recommend to all our friends. Dan & Mary G. Carolina Air Care T. 08/10/18 |
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The whole experience was great from start to finish. Very knowable and price was right. The installers worked hard without a break and made sure it was done right Carolina Air Care T. 08/07/18 |
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I had two installs inside of a week one gas the other electric. Having done numerous installs of complete systems before, I knew I could count on Carolina Air to meet my deadlines. They are always on time and take care of all my AC needs. Carolina Air Care T., Allison M., Larkin N. 08/07/18 |
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Very prompt on receiving a very favorable quote.. After gett3 quotes Carolina Air had the best price by far. Installation very clean but we really appreciated the Quality Control adjustments the day after installation.. We had a very satisfactory experience and we would not hesitate to recommend Carolina Air. Larkin N. 08/06/18 |
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This was the second location for a new system we needed.
Excellent install! On time and nice to work with team. Carolina Air Care T. 08/05/18 |
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Excellent Customer Service! Larkin N. 08/05/18 |
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Very helpful, polite and punctual. They left the area clean and removed the old unit. Carolina Air Care T. 07/28/18 |
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The men did a wonderful job working together and installing the unit. Carolina Air Care T. 07/27/18 |
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excellent reception service on the phone; friendly warm and efficient Larkin N. 07/27/18 |
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Always done good by me. Carolina Air Care T., Allison M., Larkin N. 07/24/18 |
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Second time I used Carolina Air Care in 2 different houses.
They do great work, dependable and on time.
The best warranty out there, (2/10 Years) and Lennox offers a great product. I have recommended to several people I know. Larkin N. 07/24/18 |
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Good Larkin N. 07/23/18 |
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They are a great team. I have automatic billing with them. I continue to buy systems from them. I buy property and the first thing is I replace the AC. The management company that I use calls them first with any issue. The only question I ask is when? The only email is final paid receipt.
Bud Carolina Air Care T. 07/23/18 |
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everyone in that company was so nice and helpful . the girls on the phone and the guys who did a super job installing the unit were terrific. i told all my neighbors and friends to use Carolina Air. Carolina Air Care T., Larkin N. 07/23/18 |
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super job, the guys , Jack, Doug and Chase did great. i love my new a/c. i told all my neighbors to use Carolina Air. Carolina Air Care T. 07/23/18 |
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The service was excellent they did the work in a timely manner. Carolina Air Care T. 07/23/18 |
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Very happy with the product and the service provided. Special recognition for the followup QA provided by David. That is one of the best features of any service company I have dealt with. Keep it up. Very friendly and knowledgeable staff. Carolina Air Care T. 07/23/18 |
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Arrived on schedule. Very efficient and professional. When finished, they made sure the work area was clean. Carolina Air Care T. 07/23/18 |
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Carolina Air Care has installed 2 systems in 2 different homes for me. Very reliable, know what they're doing and do what they say they will do... Best service contract that I have seen with various quotes. Great pricing, too! Carolina Air Care T., Larkin N. 07/23/18 |
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The installation of the Lennox Merit Heat Pump on 6-12-2018 was professional and the installers Jack and his helpers were very nice and after installing cleaned up and removed the old unit. We were very satisfied with the service. Carolina Air Care T. 07/23/18 |
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Very happy. Install techs did a great job and everything went smoothly. The next day, their quality man David came back to check on the install. He was great and helped us learn a lot about the system and how it cools our home. Larkin was very timely in her response to emails. Carolina Air Care T. 07/20/18 |
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Carolina Air Care made getting a new AC unit easy and effortless! Great customer service and a very friendly staff. Larkin N. 07/19/18 |
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After a few quotes, we chose Carolina Air Care for two main reasons. Their estimate was extremely competitive and moreover, I was impressed with their thorough work order documenting their install process which is completed by an inspection by the installation manager. The installation team, Paul & Page, where on time and did an excellent job with the installation. Paul answered all my questions and the team was very professional. David, the install manager, came out the following day and inspected the install team's work and thoroughly tested the full system. Finally, Larkin was a pleasure to work with. I am happy to recommend Carolina Air Care. Larkin N. 07/19/18 |
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Carolina Air Care Field Service Team (Allison and Larkin), were very responsive to my questions. At a time when we needed a repair or replacement the most, their answers to my questions and getting us a new system installed was very quick. The Clinton’s and our guess very much appreciated the cool air... Allison M., Larkin N. 07/17/18 |
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