Carolina Air Care - Our Reviews
* Total number of reviews and star-ratings are based on
data collected during the time period Carolina Air Care has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
From Jake, who was the most professional and thorough inspection/salesman (I had 6 different companies come by in 3 days), to Jeff, the QC tech, Carolina Air Care stood out for their professionalism and quality work. We went with the 16 SEER XP-14 condenser, matching air handler, and the standard Lennox thermostat, and I am very satisfied. All the non-Lennox companies tried to sell us 14 SEER split units of lesser quality for higher cost. I recommend Carolina Air Care to everyone and anyone. Carolina Air Care T. 03/26/17 |
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Very professional team that works for Carolina Air Care! Carolina Air Care T. 03/25/17 |
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This is the second system that carolina air care has installed for me. I use them for are my services. They respond quickly and don't over charge. The service techs have already been knowledgeable, curious and professional.
I recommend them to every homeowner I speak with. Carolina Air Care T. 03/22/17 |
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My wife was really impressed with the professional way the installers were and the people at Carolina Air Care took care of everything! Carolina Air Care T. 03/22/17 |
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They were finished in just over two hours for a complete installation. Did a great job. The price was very fare. I will use them again, and recommend them. Carolina Air Care T. 03/22/17 |
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They installed two new systems in my house. They were quick and explained the process thoroughly. Also they explained my options for systems before the installation so I could make an educated choice. Carolina Air Care T. 03/22/17 |
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Carolina Air came out the same day we called them and offered to repair or replace our broken heater. They talked about the problem and the age of system and gave us all the information to make an informed decision. We called the next day and they came out and took care of our problem. They were knowledgeable and courteous. They have followed up with quality care inspection and phone calls with additional information we ask about. They even registered our new equipment for us on line. I highly recommend this company and Kyle the service man who started this process for us. Carolina Air Care T. 03/20/17 |
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Fast response to determine problem, and complete new system installed the next day. Carolina Air Care T. 03/20/17 |
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New HVAC unit...I am very pleased with ALL aspects service. Their price was lower than Top Competitors. I will do business with them again and again. Thank you! Carolina Air Care T. 03/19/17 |
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Carolina Air Care responded within hours of my phone call when my system shut down. They diagnosed the problem and provided a quote , which I accepted. They scheduled a new installation within 48 hours. The install was fast and efficient with clean up done right behind them. They made sure I was fully aware on how to operate the new system. Their follow up the next day was also thorough and their representative ensured that the system was running to peak efficiency. I would recommend them to anyone. Carolina Air Care T. 03/16/17 |
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I replaced my system a couple of weeks ago. The wife and I LOVE it! Carolina Air Care T. 03/14/17 |
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they answered all my questions on the unit and i will allways use them in the future Carolina Air Care T. 03/12/17 |
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My second time of having they're service & very satisfied and happy Carolina Air Care T. 03/09/17 |
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They sent out 4 guys to move out the old 4 ton unit and then installed the new unit without even a scratch - very professional! Carolina Air Care T. 03/09/17 |
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This company has been really responsive and good to work with during the whole process. Not to mention they were the most affordable bid out of the 5 that I researched. When the fan to my unit was too loud they came back out and spent two hours getting it adjusted and the noise of the unit is much better. Carolina Air Care T. 03/08/17 |
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From the moment representative Jake arrived Carolina Air Care had my business! He explained what my unit was doing. What the company could do for it. Compared new units. No hassle! Sent info. And did 1 follow up! Everything he said he' d do! No hidden extras! No one beat their quality service! Carolina Air Care T. 03/07/17 |
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I used Carolina Air and they were great! I bought a house and the a/c just wasn't I I was I was having problems cooling down my house. I had called two other a/c companies and they would just tell me I had a heat pump system and that was just the way heat pumps worked and there was nothing I could do about it. My search for others options led me to Carolina Air. They immediately came to my house and did a thorough inspection of my a/c system. Larry was very professional. He came up with a plan to address all my concerns and needs. Carolina Air executed their plan and within a week and a half all work was completed. The team working on my project were extremely professional and nice. They cleaned up their mess at the end of every day; you could not even tell they had been working. I am very pleased with the work done by Carolina Air. Very professional. I was told I would get a rebate but found out I was not eligible for the rebate because I was not a sce&g customer. When the owner of Carolina Air found this out he personally called me to apologize for not realizing I was not a sce&g customer. He was very nice. I thought that was nice of him to take the time out to personally contact me. I would, without a doubt, recommend Carolina Air to my friends and family. Keep up the great work. Carolina Air Care T. 03/07/17 |
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This is our second time using Carolina Air Care and have been extremely happy. The crew is great, professional and do a great job cleaning up after the installation. We highly recommend them. Carolina Air Care T. 03/07/17 |
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I had a complicated issue on a house I was working on. The outstanding team at Carolina Air Care came out 3 times to study the situation and to come up with a solution-and they did. I am so happy with the results! Carolina Air Care T. 03/07/17 |
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We are so extremely happy with our new Lennox system! Everything from start to finish was handled so professionally, yet with a friendly personal touch. We were most impressed with the attention that was given to every detail, from the install to the clean-up afterward. Thank you so much! Carolina Air Care T. 03/05/17 |
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Set proper expectations. Met all expectations. No hassle. Very competitive price. Very pleased. Carolina Air Care T. 03/04/17 |
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We had our HVAC system replaced from the quote to the after install quality check the service was great! Each appointment, they arrived on time and estimate time for work performed was right on. Carolina Air Care T. 03/04/17 |
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I recently contracted with Carolina Air Care to replace my heat pump. The degree of professionalism was apparent from my call for an estimate, to the quality control visit after the new unit was installed. I feel confident in the knowledge and abilities of everyone I came in contact with. I have not had the unit long enough to comment on its performance. However the 2 year labor warranty 10 year parts and 10 year compressor give me some peace of mind. Since price is always available important consideration they were the best out of the five estimates I received. Carolina Air Care T. 03/03/17 |
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We have purchased two heat pumps from Carolina Air Care. Both times the sales person took the time to explain all of our options and to answer our questions. Install went as planned. Carolina Air Care T. 03/02/17 |
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We recently moved to South Carolina having purchased a home with two older hvac systems. Both systems and duct work needed to be replaced. On a Thursday morning Carolina Air Care arrived with 16 men to remove the old systems and build and install the new ones. It went like clockwork. They were very professional and worked together seamlessly. We were fortunate to have such a large crew. It just happened to be a slow week for them. The work was completed by midday Saturday. Carolina Air Care T. 02/28/17 |
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I called Carolina after having a really bad experience with another company, they were incredibly professional , they initially sent Jake who explained the quality and special features of the unit I was purchasing , they then sent Steven and another work to install the unit . They worked timely and effectively , explaining along the way how to work with the unit to get get optimum efficiency . Last but certainly not least they had David come in to check everything the installers had done. All and all I feel very grateful for a truly profession and wonderful experience. In addition , I checked with other companies and found that their prices were extremely competitive . Carolina Air Care T. 02/22/17 |
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Good job. Best price and they cleaned up the area really well Carolina Air Care T. 02/22/17 |
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CAC installed our new heat pump a week ago, and they were great. They were very quick to get out when our old system failed. I was especially grateful they were able to work with us from across the country. Carolina Air Care T. 02/21/17 |
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Carolina Air Care installed a new Lennox system in my townhome. The unit is 17 feet off the ground, so the crew had a lot of "air" time. They were great: professional, helpful, friendly. Carolina Air Care T. 02/17/17 |
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The most pleasant experience I have had with contractors and work being done on my home in 20 years. The installers was professional, courteous and respectful of my home. I am currently satisfied with my new installation. Carolina Air Care T. 02/15/17 |
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Complete HVAC replacement done in 4 hours. Techs were timely, cleaned-up after install, and were polite and informative. Sales & office staff supporting installation efforts were equally professional and helpful. Carolina Air Care T. 02/11/17 |
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I had 2.5 ton Lennox Elite Split Heat Pump and Air Handler with ComfortSense 7500 thermostat installed by Carolina Air Care. They did an outstanding job through estimate, install, and quality inspection. The product is amazing, the service is outstanding, and the price is fantastic. Carolina Air Care T. 02/10/17 |
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I got Carolina Air Care out of the news paper, my system stop working so i give them a call and Bingo they came and give me an estimate an i had them to finance the HAV unit. Great service GREAT GREAT GREAT Carolina Air Care T. 02/10/17 |
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I was very happy with the service received by Carolina Air Care as they addressed all concerns and were very professional on all levels. Carolina Air Care T. 02/09/17 |
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We had our new air-conditioning unit installed on 28 January. We were extremely impressed with the friendliness of the staff both in the sales team as well as install team. They were extremely professional and efficient and pointed out things that we were not aware of. We had gotten quotes from several different air conditioning companies in the greater Charleston area and Carolina air care by far had the best prices with the best quality equipment that will last. I would highly recommend them to anyone in need of a new system for a fair price with good work. Carolina Air Care T. 02/07/17 |
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Very professional and friendly customer service. Will definitely recommend. Carolina Air Care T. 02/06/17 |
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ALWAYS A GREAT SERVICE AT ANY GIVING TIME,SO HAPPY Carolina Air Care T. 02/04/17 |
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Great team installers and excellent customer service checks day after system was installed. Carolina Air Care T. 02/03/17 |
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They were very professional, courteous, and seem to know what they were doing. Carolina Air Care T. 02/02/17 |
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I called at 9AM and by noon they were installing the new system. The installation crew was awesome, the salesman was very good and the office staff was understanding and very helpful. This is how a team works!!! Carolina Air Care T. 02/02/17 |
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After Hurricane Matthew, the adjuster said my 2 16 year old HVAC units had water damage and agreed to pay for it to be replaced. Finally several weeks later the check was issued and I called Carolina Air Care on Wednesday Jan 18 at 4pm. Jake came out to my house the next morning at 9:30 and gave me a quote, which was $2000 cheaper than another company that I had come out. I called back that afternoon and said I accepted their proposal and the job was scheduled for 2 business days later. Monday morning at 9am 2 trucks rolled up with 5 workers and by 4pm I had 2 new units. The guys were professional and knowledgeable. I would highly recommend you calling when you need a new system or just repairs. Carolina Air Care T. 01/30/17 |
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Fast, clean, professional, beyond expectation and honest. Polite no nonsense workmanship.Large crew, clean and would recommend to anyone. Carolina Air Care T. 01/26/17 |
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FAST SERVICE/RESPONSIVE/SERVICE/FRIENDLY/HELPFUL// Carolina Air Care T. 01/25/17 |
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This is the second home that I have used Carolina Air Care for, and they are excellent for speed and quality of install! Highly Recommend to anyone looking for reputable and reliable service in the greater Charleston Area! Carolina Air Care T. 01/23/17 |
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I have had the unit for almost a week now and works better than I thought it would. The compressor is very quiet and looks great. This unit compared to the unit that I had before is like comparing a Ferrari to a Yugo. I set the temp to 65 F to see what my new toy would do and it brought the temp from 75 F to 65 F to the bottom floor of my house in under 25 min. This Elite Lennox is a beast. And the heat output is amazing. The crew that installed the unit were very professional and very careful and considerate when moving thru the house. The installers were very awesome. The removed the old unit and installed the new unit in about 3 hours. At this point I would recommend Carolina Air Care and the Lennox Elite to everyone. Carolina Air Care T. 01/23/17 |
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They replaced my old HVAC system - were very professional, thorough, and courteous; answered all questions and left everything neat and clean. Carolina Air Care T. 01/23/17 |
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I called on a Monday and they were able to come out that evening, only reason I gave 4 stars is they originally were going to come at 3 and rescheduled at 2 to come around 6 for an estimate. The technician quickly found the issue, showed my husband and gave us an honest suggestion. They were able to come 3 days later for the install. The crew quickly took away the old unit and installed the new. Unfortunately they found another issue with our duct, but that wasn't their fault and now our air blows better since they repaired it.
Overall quick great service. I've used them for over 6 years and will continue to do so. Carolina Air Care T. 01/15/17 |
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The install and the follow-up visit were beyond my greatest hopes. The installers and the inspector were so friendly and so professional. The installers went above and beyond on clearing out branches and roots. Carolina Air Care T. 01/12/17 |
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Call to fix my HVAC unit and got great service by all team! No fixable so we bought a new one and they came in one day! Hassle free and trustable ! Happy customer! Good and professional service from the right beginning with the receptionist to the quality guy! Carolina Air Care T. 01/09/17 |
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The sales person was nice and informative. The installers were nice and performed the work as described. A supervisor came the day after and inspected their work. I heard a few adjustments to something that was lose but no issues. Only issue I had was the drywall piece that covers my attic entrance got dirty with finger prints and other marks during this process and it wasn't cleaned as the marks were not there before. Carolina Air Care T. 01/08/17 |
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