Blue Dot Services of Maryland - Our Reviews
Overall Rating
(4327 Reviews)
(628 Reviews)
(654 Reviews)
(1802 Reviews)
(19 Reviews)
(177 Reviews)
(148 Reviews)
(8 Reviews)
(131 Reviews)
(9 Reviews)
(720 Reviews)
(13 Reviews)
(18 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Blue Dot Services of Maryland has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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I was very impressed with the professional maintenance and repair service provided by Richard C. of Blue Dot. I have been a customer of Blue Dot for many years and all experiences have been positive. Richard was especially helpful. Thanks Blue Dot! Richard C. 12/17/12 |
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Justin Barr provided courteous professional services and good recommendations. Always a pleasure to deal with Blue Dot. Justin B. 12/17/12 |
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Very professional, timely and amicable service visit. He answered all of our questions and offered us other useful services available to complement our existing service support. He also explained about the 'reminder' alert feature on our thermostat for setting the filter replacement schedule (6 mo.). Thanks! Keith R. 12/17/12 |
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Wonderful, as always. Tyron Dungee was our service guy and he went over everything really well Tyran D. 12/17/12 |
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Very pleased with the efficient service Thomas L. 12/15/12 |
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Tyran & assistant were professional, completely thorough, and very pleasent. Willingly answered my questions and explained what was done and what I should consider replacing. Will continue my service contract with Blue Dot and would recommend company for service. Tyran D. 12/14/12 |
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Tyran D met the challenge of finding a leak identified by an initial maintenance visit by a Blue Dot rep. Not only did he and his co-worker, Keith Thomas, locate one leak but actually found and repaired 3 leaks on the indoor unit and 2 on the outdoor unit. I appreciated his professional attitude and apparent competence throughout the 5 hour work period. He kept me informed about what was happening, confirmed my unit was still under warranty, and was thoughtful, polite, and very pleasant during the entire time. He and Keith wore shoe covers without my requesting they do so. I now feel reassured that my Blue Dot heat pump unit will function properly in the months ahead. My BG&E bill should return to a reasonably, low amount. This all happened 2 days after I received my BG&E bill for Dec. in which the past month had tripled. Thanks to the good work of Tyran, I should be able to afford the monthly costs ahead. Tyran D. 12/13/12 |
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I have been a customer of Blue Dot for many years and always like the professionla service they provide. They clean up after the work and also they bring thier own booties to avoid carrying any dust/dirt into the house. Very much like the service Thomas L. 12/13/12 |
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very pleased with service from individuals who answer the phone when I call to the work done by service technicians...(Thomas HDE #22)...very patient in answering all of my questions as well...and reviewing with me how to work different parts of my thermostat... Thomas L. 12/13/12 |
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DJ (Don J.) is a very friendly and helpful service technician. He called 10 minutes before arriving, and covered his shoes upon entering my home. He replaced a part on my heat pump, and fixed a problem with the inside blower as well. He ran several tests on the unit and thermostat to make sure the system was working properly. He made sure that everything was in good working order before leaving. He also recommended a surge protector, which we may decide to install in the future. He was very knowledgeable and polite, and I would highly recommend him! He represented his company well. Don J. 12/13/12 |
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We appreciated Tyran D from Blue Dot as…
We appreciated Tyran D from Blue Dot as our Technician today. He had a great assistant he was training Keith Thomas. I appreciated their enthusiasm and expertise. They also called ahead as they promised they would. thank you Gentleman! Tyran D. 12/12/12 |
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Keith R. was very professionall and informative. Nice work. Keith R. 12/11/12 |
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Tyran was very familiar with our system. He was extremely helpful about fixing or replacing our system. Gave us several suggestions and set us up with an appointment to talk about replacing our system. He also took pictures to show us problem points with our system Tyran D. 12/10/12 |
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J Miller, our technician provided us with very professional service. He spent the time necessary to identify a potential problem, suggest a solution and had the necessary parts to make the repairs that put us at ease. I know he spent a lot more time with us than he expected, but it was appreciated. Blue Dot should be proud to have him on board. Jason M. 12/10/12 |
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Jason was super professional. He arrived in the late afternoon because of a busy schedule. He took his time performing the fall check Nd never appeared to let the time of day keep him from completing his job exceptionally. In fact, because of his diligence he uncovered a problem that could have had serious consequences for us later. Thanks to him. Blue Dot, you have an excellent employee. Jason M. 12/08/12 |
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Peter did an outstanding job of jumping in to service our rental properties after a mixup on the original appointment. He spent the time needed to make sure that our systems continue to operate efficiently. His explanations and suggestions were all very much appreciated. I will see him again in January and look forward to it. Peter P. 12/07/12 |
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Alway friendly, good quailty work very happy with service tech. Don J. 12/07/12 |
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I misplaced the Review Buzz card from my September service, but on finding it this morning I am pleased to report that Walter "Skp" F. provided outstanding service. Walter "Skip" F. 12/07/12 |
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Just had Kevin to service my furnace. Great call, a real gentleman, and he was very good at answering all my questions. I would use blue dot again just to get Kevin out here. Thanks to a real professional. Larry Rosolowski Kevin L. 12/06/12 |
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Thomas was very courteous and thorough and took the time to complete his report that he left with us. Thank you Tom N. 12/04/12 |
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If I owned my own company, I'd want an employee like Ty. He was very professional, knowledgeable, and pleasant. He mentioned lots of possible upgrades to our system but didn't pressure us. He just let us know what is available to serve us better. I look forward to another system check with Ty. Tyran D. 12/03/12 |
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Test message Keith R. 12/03/12 |
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Received excellent service again from Blue Dot, on a semi-annual inspection of our heating/cooling system. The technician took time to explain what he was doing and answer my questions. He seemed highly professional and pleasant to deal with. Keith R. 12/03/12 |
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Darren is professional,friendly,and really knows information about heating and air conditioning systems well. Darren R. 12/01/12 |
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He was great. Even though it was late and dark, he was able to complete the work. Very professional too I think his name was either Keith or Kevin Keith R. 12/01/12 |
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I have been a customer for 10 years and have always had good service; it seems that lately things are amiss primarily with the scheduling people; Majid came to my home on time;but waited at the door only seconds before he put up a sorry I missed you sign even though my door was open and car was in the driveway. I caught him as he was leaving; he had some difficulty with language and I was initially scared to have him service my unit; he seemed to do an okay job but walked off with my flashlight! Not a very good experience, please don't send him my way again :( Majid R. 12/01/12 |
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Darren is outstanding. I request him to come and do the service. I can't say anything bad about him or Blue Dot! Thank you for being professional and the best service technician out there!!! Darren R. 12/01/12 |
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Justin was great. He was very professional and knowledgeable. He explained everything he did and answered all my questions. I felt very comfortable with the service he performed. I hope I get him for my next checkup.
Thanks Blue Dot. Justin B. 11/29/12 |
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Very Good Justin Barr Justin B. 11/28/12 |
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Ben Austin - serviced the heating system and convinced me to install surge protectors and aquire the service policy. He also noticed a potential problem with my oil tank that I I was unaware of- until he pointed it out.
My experince with Blue Dot continues to be excellent. Ben is a very fine representative of your company. I have recommended Blue Dot in the past and will continue top do so! I I very dear freind needed a new system -- I recommended Blue Dot and now she is a satisfied customer of yours.
Thank you
SWG Ben A. 11/28/12 |
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Excellent job and service! Thanks Walter "Skip" F. Walter "Skip" F. 11/26/12 |
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Tyron Dungee has done our last 2 seasonal checkups. He does an outstanding job! He is knowledgeable, professional and efficient in his work. We look forward to having him as our tech in the future. Tyran D. 11/26/12 |
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Their service department is great, their salesmen are great too, but their prices were a little higher than most. Kevin L. 11/26/12 |
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Great Service! the technician Thomas L. was very knowledgeable and friendly.
Sincerely
George P. Thomas L. 11/26/12 |
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Thanks to Tyran D. Was professional, friendly, and thorough. Great service! Tyran D. 11/25/12 |
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Excelent job. Very professional. Thank you Michael I. Michael I. 11/25/12 |
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JUST HAD MY FALL CHECK UP LAST WEEK, OUR SERVICE GUY WAS CALVIN M. GREAT JOB, VERY KNOWLEDGEABLE!!!! Calvin M. 11/25/12 |
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i just want to let Blue Dot to know that Tyron Dunger is a very knowledgeable tech. So far my humidifer is working which hasn't been since it was put in. The part that was ordered was not needed because it was something else that was faulty.
Tyron is not just knowledgeable but very detailed. He is a asset to your company. I would also like to request Tyron to continue with servicing my heat and air condition units. Thank you Blue Dot.
Sincerely,
Carolyn Smith Tyran D. 11/24/12 |
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Darren was very nice,did a complete and great job,kept the work area clean and kept me informed of what he was doing thoughout the job.He is a great addition to the blue dot team,thanks Darren Darren R. 11/24/12 |
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Walter "Skip" F. was my tech and he did a great job... Real professional. Thanks Skip! Walter "Skip" F. 11/23/12 |
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Thomas L. (HOE22) w/Blue Dot Services just completed maintenance on my 5-yr. old Carrier gas furnace. Wow! He introduced himself and we chatted about the unit a bit. He checked all aspects of the unit, then went to the crawl space to check out the humidifier pad that a family member installed incorrectly. He reconnected the hose and re-inspected the unit and surrounding area. When Thomas was finished, he explained everything he did and showed me different areas on the thermostat keypad that I didn't know existed, wrote everything down on my receipt and made a couple of recommendations. I will definitely be calling Blue Dot Svs. (Thomas L.) back in the spring to have the A/C unit cleaned and serviced. It's great to work with a service technician that is approachable, knowledgeable and courteous! Thomas L. 11/23/12 |
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Darrin R. ......He was very helpful with explaining our system and also very professional. Great job. Darren R. 11/23/12 |
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thanks to Jeremiah O. -- we finally know what is wrong with our system and he is taking care of getting it fixed. Jeremiah went beyond the call of duty by calling me at midnight after I had made numerous complaints about the service we received on Monday and Wednesday. He arrived today and fixed the wrongs the previous guy had done. Thank you Jeremiah. Jeremiah O. 11/23/12 |
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Blue Dots rep Thomas (HOE22) gave excellent service. came on time, Called before coming to confirm. And was friendly, quick, and polite. Great Service. Thomas L. 11/21/12 |
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Last spring, a man came to our house for the spring check. We could not understand at least 90% of what he said to us, and he was rude. Because of the horrible experience with him, we had decided NOT to renew our contract--we have been with this company for over 25 years. A very nice young woman called to talk with us and apologize for the poor experience. She said that Suburban Service would like to keep our account. Well, let me just say that she has done just that! On November 2, an amazing young man, Jeremiah Ohler (HCE 15) came to our home, introduced himself, spoke perfect English, was a gentleman, explained everything that he did regarding our unit, left everything neat and tidy and was pleasant for the entire time. He is a young man that Suburban Service should try very hard to keep as an employee for he is the type of young man that you want to help "grow" your business. He was awesomely amazing and is truly an asset to your company. We have requested that he be the only person to service our system. If we have to wait a day or so, he is definitely worth it. If you have an employee of the month, I would highly recommend him for that prestigeous recognition. Jeremiah O. 11/20/12 |
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Had Great service with Peter P.. He was very professional, he diagnosed and fixed the problem in a timely fashion. Blue Dot, keep up the good work. Peter P. 11/20/12 |
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Thanks to Richard C. for great service. Did a lot of driving for our repair and was very fast. Richard C. 11/19/12 |
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Our service technician, Justin B., was great!!!! He found the problem right away and fixed it. Very professional. Thanks to him we are warm again. Justin B. 11/19/12 |
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Darren has helped me on multiple occasions. He is the best. Friendly and incredibly knowledgeable. Darren R. 11/16/12 |
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Skip F. is the best! Pleasant, knowledgable, fast and efficient. This is the reason we have returned to Blue Dot! Love the great service and terrific technicians. Thanks Skip! Walter "Skip" F. 11/15/12 |
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