Blue Dot Services of Maryland - Our Reviews
Overall Rating
(4327 Reviews)
(628 Reviews)
(654 Reviews)
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(8 Reviews)
(131 Reviews)
(9 Reviews)
(720 Reviews)
(13 Reviews)
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* Total number of reviews and star-ratings are based on
data collected during the time period Blue Dot Services of Maryland has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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When our original 22 year old Electric AC and Gas Furnace system refused to awaken for the 2013 cooling season, Blue Dot service technician John Beardsley explained our options and advised that it was probably time to consider a new system (the original upstairs heat pump system had been replaced by Blue Dot in 2008). We found John to be patient, sympathetic and knowledgeable without trying to push us into an unnecessary major investment. Our experience with John was quite enjoyable, as he currently lives in the town we grew up in. John made some suggestions as to the system we might wish to consider, and then arranged for Blue Dot sales consultant Lou Kopp to visit us the very next morning.
Lou was likewise patient and extremely knowledgeable, providing us with competitive options and offering suggestions to meet all of our concerns. In addition to agreeing on a Carrier Infinity AC and gas furnace system, we decided to replace an aging water heater (located in the same space) with a higher capacity 75 gallon unit. Lou was able to provide a bit of flexibility and consideration in the package pricing, which was appreciated. Amazingly, he was able to schedule the install for the very next morning.
The installation crew, Dan Grammer, Ramon Rivera, and Ray, arrived promptly on Thursday morning and were all three very likeable guys who ended up staying all day, until near 7, fully engaged in the tasks at hand and always respectful of the property and occupants. It was obvious that they had collaborated on many installations together, as their work was coordinated, logical and efficient. While the installation of the HVAC system went amazingly smoothly for such a complicated job, the water heater presented a few unavoidable issues, and instead of excuses and whining, the team led by Dan provided and executed innovative solutions. Without reservation, we’d highly recommend this team of perfectionists, who obviously take pride in their work and the finished product.
We’ve been customers of Blue Dot for nearly 20 years, going back to its days as Suburban Service. It is experiences such as the above that keep us as loyal customers. Well done Blue Dot! Dan G. 04/19/13 |
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Technical was Mark Hoffman. He was very knowledgeable and answered all my questions. He also brought up several other things concerning my AC checkup that were very useful. He was quick and courteous. A job well done! Mark H. 04/19/13 |
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DJ was great. Knew his stuff, was through and efficient. Don J. 04/18/13 |
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I've had Blue Dot here twice this week. Both times I was thrilled with the technicians. They were polite, courteous, clean (NO dirt was brought in on their shoes), had a sense of humor and made sure my cats didn't escape to the great outdoors.
My techs were Jeff M, Calvin M., and Jack K. And they deserve to be recognized for their expertise and professionalism. It is because of servicemen like them that I've been with Blue Dot since 1984 (back then it was Suburban Service). Jeff M. 04/18/13 |
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Service Specialist Thomas (HOE22) was excellent. He was pleasant, respectful, efficient and thorough. Thomas L. 04/18/13 |
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Blue dot - very professional service - affordable - recommend to all my friends that need HVAC services. Mark H. 04/18/13 |
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Mark Hoffman, He did a excellent job in checking the Ac and Heating unit. He found some bacteria inside the Ac and suggested we install a air scrubber. I had no idea we had possible illness bacteria growing in the unit. He went the extra mile to help our family stay healthy. Thanks, Donna Koss Mark H. 04/17/13 |
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Steve Berry was very professional and explained all the steps he was taking during the installation of my new gas furnace and A/C unit. I as very pleased with the quality of service provided. Steve B. 04/16/13 |
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Hard working Tom N. and Mike C. installed our new heat pump system. They were serious, detail oriented and professional. They answered all questions and were very helpful. Tom N. 04/15/13 |
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The technicians were courteous and knowledgeable. They went right to work and completed their job in a timely and professional manner. Matthew G. 04/15/13 |
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DJ, the service tech, was as professional and timely. I will continue to employ Blue Dot for my Heating and AC needs. Don J. 04/15/13 |
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Jeff, Shaun, Don and Ron from Blue Dot did their work very efficiently. They were courteous and were careful to lay cloth on my carpet and clean up all the trash completely. I wish to thank them for being helpful and answering all my questions. I have been doing business with Blue Dot for many years and hope to continue doing so. Jeff J. 04/12/13 |
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Skip was on time very professional and knowledgeable about the product. He did a fine job and blue dot is fortunate to have him as an employee Walter "Skip" F. 04/12/13 |
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Just had maintenance done by Justin B - excellent technician
Answered all my questions - which I had many Justin B. 04/11/13 |
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I had my air conditioners serviced on Tuesday. The very best tech I have ever had came ready to work. He very politely asked to see where the units were located and where the thermostats were. He came ready with shoe covers out of respect for my home. He was very thorough and knowledgable. He used the hose to clean the units outside. I have never had anyone do that before. My tech's name was Jake Sheckells. He was very impressive. I can't say enough about the great job Jake did. Thank you for sending him.
Jo Jacob S. 04/11/13 |
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Darren R. was a fantastic representative for your Service Department. I am looking forward to receiving the replacement air filter for installation early next week. I will look forward to seeing Darren in the future when he comes to service my unit. Thanks for the great service. Justin Barr filled in for Darren and did a fantastic job! Plus Justin came out late in the evening and has me up and running. He is just as good as Darrin. Justin B. 04/10/13 |
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Two representatives from Blue Dot checked my system during the routine Spring maintenance visit today. They came just in time because the weather is getting much warmer, and unknown to us, our AC system had a refrigerant leak. They were able to detect the problem, locate the leak, and fix it quickly. When I scheduled the appointment, the operator told me they would arrive between 10am-5pm and that they would call ahead. They did call ahead, and actually arrived at 9am. Kevin L. 04/10/13 |
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Matt and Shane installed a new geothermal heat pump and water heater for us. Everyone was extremely nice and professional and took care to make sure everything was working correctly, answer our questions, and clean everything up before leaving. Installation seemed to be problem free other than the difficulty of getting things in and out of our basement. Over a week later, everything is working great. Thanks! Matthew G. 04/08/13 |
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This review is for Blue Dot service performed on April 4, 2013.
Darren Robinson performed the inspection and maintenance and, as we have come to expect, Darren's performance was first-rate. He is an outstanding technician. He pays great attention to detail, is thorough and, of course, is very neat about his work. That is why we always request Darren when we call to schedule maintenance on our heating and cooling systems. (Thanks for helping me struggle through this review process.) - Eugene Moon Darren R. 04/06/13 |
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Darren R. is professional, knowledgeable and down right-nice-guy. Our AC/Heating system is a huge investment in our home and when it comes to fine tuning it at the change of the seasons, my husband always requests Darren. It doesn't matter how long we have to wait to get an appointment with him...we will wait. Darren is an asset to Blue Dot! Darren R. 04/05/13 |
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We had 2 gentlemen come to our house on Tuesday 4/2 (after I had called that morning with concerns about a corroded water pipe on the hot water heater). One of the gentlemen was named Kevin but I do not recall the name of the other man - sorry. Both were extremely professional, polite and courteous. They patiently explained things to us and took their time to answer our many questions. I was very much pleased with their service and help. debbie Kevin L. 04/05/13 |
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Kevin was on time, thorough, courteous, and completed the maintenance in a timely manner. He also suggested and explained some upgrades that I may be interested in having installed in the near future. Kevin L. 04/05/13 |
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Kevin performed Spring maintenance on my unit. He was prompt, friendly, courteous, knowledgeable, thorough and extremely professional. He made a couple of recommendations, answered all my questions and provide literature for review. Great service call. Kevin L. 04/04/13 |
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Darren R. is professional, knowledgeable and a down-right-nice person. Every season when we make our 'Blue Dot Maintenance' appointment, we always ask for Darren. I'm sure everyone who works for Blue Dot is great, but we will wait for an appointment just so we can have Darren come out to the house.
Thanks! Darren R. 04/03/13 |
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just had my Spring maintenance check done by Thomas L. He did a thorough job of inspecting the equipment which included cleaning the coils, making sure the drain line was open and explained to me how I could change the washable filter I have for the pleated ones. He was professional and friendly and, as usual, one of the best that Blue Dot sends to my home. I have been a loyal customer for many years and am glad to remain so. Thanks Thomas! Thomas L. 04/03/13 |
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the install guys were friendly, professional and efficient. it took 8 hours or so but I already knew that.
they did everything possible to not get the house dirty by bringing everything in thru a crawl space even though I told them that they could bring it thru the house.
Only downside were two things. One was that they should have ran a new condensation line from the humidifier pump to the drain (it caused a leak that another tech had to come out to replace a couple of days later) and second was that they could have sealed the duct work a bit better (I did this later on my own).
Overall it was a great job done by really good guys. Tom N. 04/02/13 |
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Very impressed with the overall experience, the team led by Matt were prompt, informative and professional. I would strongly recommend Blue Dot for anyone looking for Heating and Cooling work, in fact I plan to call them back to replace my hot water heater. Matthew G. 03/31/13 |
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Kevin L. did an excellent job with my 18 years old heat pump. He quickly and accurately identified and fixed the problem. He patiently explained to me step by step the problem with my heat pump,. what most impressed me besides his technical skills, was his integrity and honesty. Great job Kevin!! Kevin L. 03/29/13 |
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Lou/Matt/Shane were great! The Blue Dot Team from the sales representative to the install team provided 5-star service all the way. They were customer focused, professional, answered all of my questions timely and neat. They provided service with a smile. Blue Dot should be proud of this team. L.Potillo Lou K. 03/29/13 |
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Mark did a great job, answered all my questions and told me everything he was doing in full detail. NICE GUY Mark D. 03/29/13 |
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Skip Walter is very professional and answered all my questions politely. I find Blue Dot very efficient in every way. Walter "Skip" F. 03/29/13 |
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Write your review here...
Blue Dot installed a new furnace, air conditioner, and hot water tank at our home. The entire experience was outstanding! Dave S., the sales consultant, was very helpful, informative, and professional. Jeff J., the service/technical expert, did excellent work installing everything. We highly recommend Blue Dot! They are THE professionals in their field!
-- Bill & Joan S. Jeff J. 03/29/13 |
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Kevin L.provided good service and was very informative and congenial. Kevin L. 03/28/13 |
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I would like to commend the two service technicians, Jeremy Lopez and Jason Kerr, who installed my new furnace and air conditioner on Tuesday of this week. They arrived at 8:30 am and worked straight through until the job was completed at four. They were neat and helpful with answering questions. A pleasure.
Nancy Cole Jeremy L. 03/28/13 |
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Tom Lyons deserves two recomendations in one. Because of the layout of the house I have 3 systems. He came out twice to do maintenance. Both times he did an exceptional job! He is knowledgeable, friendly, detail-oriented. It is a breathe of fresh ait to know that I don't have to worry about the maintenance of the systems because he treats each customer's house like a family member's. In other words, he is careful, clean worker, and really cares to do a good job. I wish my doctors had this kind of dedication to their work! Thank you Mr. Tom! Thomas L. 03/28/13 |
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Darren Robinson is an outstanding technician. He takes his time and explains any issues that the system technician. A few months ago Darren came out to do the maintenance on our furnace. He found 7 cracks in the heat exchanger. He saved our lives. He came out today on 3/27/13 and checked out our air conditioner. He recommended installing surge protectors. He is very personable and easy to talk to. I highly recommend Darren. Darren R. 03/27/13 |
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Prompt, professional and courteous. What more can you ask for? Kevin L. 03/27/13 |
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Jeff, Matt, and Ron arrived promptly at 8:15 AM to install my new HVAC system. The job was done very professionally from start to finish. These guys were great!! I give the installation 5 stars, and only hope my rating of Blue Dot's warranty service and products is the same.
Steve H. Jeff J. 03/25/13 |
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Jake gave our system a detailed going over - more than others in the past. He is an energetic and personable fellow. Easy to talk to and open to questions. You folks are lucky to have him.
Dean Titcomb Jacob S. 03/23/13 |
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Adam B. serviced my A/C and explained the problem with my 9 year old compressor.
Bill Sears gave me my options and did not try to sell me anything I didn't need.
Jeff Jones installed the new unit and explained what to expect from it and how to program the new thermostat.
This was a good experience and I would recommend Blue Dot to all my friends. Adam B. 03/22/13 |
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Blue Dot is the best company for heating/ac services. Richard did a great job with our semi-annual cleaning/inspection. Always choose Blue Dot!! Richard C. 03/21/13 |
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Skip was professional and solved my issue without any extra expense. He took care not to mess up myhouse and was a nice guy. Walter "Skip" F. 03/21/13 |
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I have used Blue Dot for the last 8 years. Since my last service you've lost my trust. I unfortunately have to use you for my furnace because of my warranty but you will not get my business for other services. Very dissapointing. Tyran D. 03/18/13 |
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I love Blue Dot. I have used Blue Dot on my investment properties and my primary house. I would recommend their services to anyone. Their customer service is excellent. Their employees are knowledgeable, timely and dedicated.
Darren Robinson kept me informed each step of the way. I like his professionalism. Darren R. 03/18/13 |
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I have had HVAC contracts with Blue Dot since 2003 and have always been satisfied with the service but I specifically requested Darren because I was so impressed with him when he serviced my furnace last fall. On Friday, while inspecting the vents, he determined that the UV unit installed several years ago was not in the optimal place and he moved the unit. He went over the inspection results with me and allowed me to make an informed decision on replacing a part . He also explained the benefits of installing a surge protector on my air conditioner and a whole house humidifier and left information for me to review. Based on the verbal and written information he provided, I will definitely be installing the humidifier in the fall. Darren is the consummate professional and an outstanding representative. Darren R. 03/16/13 |
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Dedicated, knowledgeable and helpful. Darren R. 03/15/13 |
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Outstanding, Excellent and Angel sent from heaven is all I have to say about Adam B. who is a service technician with Blue Dot Services. Adam was able to resolve an ongoing issue that I had with my furnace by providing thorough quality service. He was also able to go beyond the call of duty while providing his services. Adam is truly an example of what excellent service stands for and for this, he is appreciated Adam B. 03/14/13 |
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I just had a gas furnace and air condition with heat pump installed. I am very pleased with the work. Rick and Jeremy were very professional and did a GREAT job. Rick U. 03/14/13 |
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Your rep on Saturday, March 9th, was very courteous, helpful and knowledgeable. He represents Blue Dot very well. Cannot remember his last name- we are at 1706 edwin drive, bel air, MD 21015.
Mike Rosso Jacob S. 03/14/13 |
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Walter (?skip) and his associate arrived promptly and worked diligently to install the water heater. They were respectful of my home and appeared knowledgeable and explained the heater setting before leaving. They removed all "trash" and left my home neat.
Just a note about the first rating I tried to leave. I won't be doing that again--it was not easy and took quite some time to 'set up' and required that I set up another account just to leave a rating. I will complete paper rating slips or something simple like this--but I won't be doing it the other way again.
Sandi Hartka Walter "Skip" F. 03/14/13 |
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