Blue Dot Services of Maryland - Our Reviews
Overall Rating
(4327 Reviews)
(628 Reviews)
(654 Reviews)
(1802 Reviews)
(19 Reviews)
(177 Reviews)
(148 Reviews)
(8 Reviews)
(131 Reviews)
(9 Reviews)
(720 Reviews)
(13 Reviews)
(18 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Blue Dot Services of Maryland has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Ryan D came to my house early evening and worked to fix my air conditioner. Having a new system installed 5 months ago and this being the first time the system was turned on he was able to find the leak and fix it within 90 minutes and had my system working like a charm. Very professional and appreciate him explaining what he found and how he would fix it. Ryan D. 05/31/13 |
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Service specialists Tom N. and Ray E. installed a new Carrier furnace, replacing a 15-year-old unit. They took their time, remained professional and orderly throughout the installation. Prior to leaving, I was given an explanation of the furnace. Highly pleased with Blue Dot and their level of expertise. Tom N. 05/31/13 |
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Ben A did a great job. He explained everything to me, told me my options, then worked quickly to get the problem solved. My A/C was up and running in less then one hour. Thank you! Ben A. 05/30/13 |
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Mark D was our service rep and he was great. He explained everything and was very professional. He fixed one unit and checked and cleaned the others. I will definitely recommend them and use them again in the future.
Thanks again,
Ken M Mark D. 05/29/13 |
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I was very happy with the installation of my new heating and air conditioning unit. Robbie and Don were prompt, friendly and efficient. They explained everything before the work started and made sure the new unit was working fine before they left. Thanks again to Blue Dot! This is why I am a loyal Blue Dot customer. Pat F Robbie F. 05/28/13 |
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Ryan D. came out to my home, fixed my A.C. ( cleaned filters, etc.) He did a great job and took the time to explain everything he was doing. Ryan D. 05/28/13 |
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Don J was very helpful and professional when he helped diagnose and fix the problem with our ac unit in our house. Thanks! Don J. 05/28/13 |
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Kevin was pleasant, kind, and very professional. He looked at our air conditioning system to see if there was an inexpensive way of getting it to work. Unfortunately, there was not but Kevin was very honest and spoke about the different credits available with getting a new unit. I appreciate his professionalism, kindness, and the additional information he gave to me and my husband. He deserves to be recognized as a valued asset to this company. Thank you very much Kevin! Kevin L. 05/28/13 |
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Mark from Blue Dot came out and quickly diagnosed the issues with our air conditioning. Within a short period of time and after answering all the questions I had, Mark completed the repairs and had us back in service. An outstanding job by Blue Dot and a great representative for your company! Mark D. 05/28/13 |
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Blue Dot service technician, Thomas was very professional, courteous and congenial through out the service call. He explained everything he was going to do before he started work and he executed all those. He wore booties and kept the area clean and tidy. TOP NOTCH SERVICE!!! Thomas L. 05/25/13 |
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Ryan R came out on Monday to perform routine service, but noted that the air conditioner was not functioning properly. He tried to correct the problem but he had to order a new part. He returned on Thursday with the part and fixed the air conditioner. His repair was professional, neat, clean, and functional. He was very personable and answered all my questions about the air conditioner functioning and related issues. He did a great job. Thank you. Ryan D. 05/24/13 |
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skip .or walter was at our house 2 day to intsall a new compressor to our aircontitinerhe is the most friendly and curtiest man i see in your companie ,while all the others just serviest the uniet skiep saw what was wrong whit it whit all the noise .thank u skip.. Walter "Skip" F. 05/23/13 |
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Blue Dot installed a new system in my house today and they were GREAT! All the guy's were wonderful! Have never had such great repair people as these guy's. I am very happy with Blue Dot. Kevin L. 05/23/13 |
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great service from Adam. willing to explain issues in a nice way. Adam B. 05/23/13 |
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Kevin showed up for our annual service right time and was his usual, cheerful self. He and his assistant, or trainee, set about doing the job. He adjusted the thermostat, checked the outside unit, opened the furnace and tested and adjusted things, and was done. They cleaned up completely, reset the thermostat, and were done. We discussed options about continuing a service contract with Blue Dot, and he advised me on the best choice for our needs, considering that we have a new system with a 10 year service policy. I will be calling Blue Dot about that (thanks for the reminder)!. That's all there was: no problem, no drama, little time spent. Kevin L. 05/22/13 |
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Thanks to Matt and Shane for doing a great, expedient job of installing AC, furnace, and water heater! Follow-on instructions were easy to understand! Appreciate you guys being prompt! Matthew G. 05/20/13 |
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Matt and Shane installed air and heating systems in my home on 5/16/13. They explained what they were doing, clearly answered all of my questions and cleaned up perfectly. They were professional and super nice.
Ethel W Matthew G. 05/20/13 |
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Kevin, you and James were terrific and did a great job with the Spring maintenance check. I thoroughly enjoyed talking with you both. Kevin L. 05/20/13 |
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Rich was very professional, knowledgeable, helpful and polite!
Great Job!!! Richard C. 05/18/13 |
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Adam Betz was our Service Specialist on May 14, 2013. We specifically ask for him whenever we have maintenance done on our heat pumps. He is so professional, knowledgeable and helpful, as well as courteous to us and respectful of our house when he has to be inside to check the furnaces. We would give him more than 5 stars if we could. He is an exceptional Service Specialist and an asset to Blue Dot. Adam B. 05/17/13 |
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Keith Roots was our service technician. He telephoned before arriving. Upon his arrival, he promptly began assessing the HVAC unit. Keith is extremely skilled and knowledgeable. I could not have been more pleased with his work ethics and expertise.
GLF Keith R. 05/15/13 |
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We were very pleased with the Blue Dot technicians. They both exceeded our expectations. Kevin L. 05/15/13 |
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Rick U. and Taylor did a great job installing our new heat pump system. They were courteous, professional and very knowledgeable about the new system. I would highly recommend them. Thank you! Rick U. 05/15/13 |
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Tom N. and Ray E. did a great job installing our heat pump system. Tom N. 05/15/13 |
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Matt is awesome! Extremely professional, friendly and knows his stuff! Would recommend Blue Dot and Matt highly to everyone. I had a new heat pump installed and it was a tricky instillation due to the construction of my condo. Couldn't be happier! We got 5 quotes from 5 different HVAC companies. Blue Dot wasn't the cheapest (or most expensive) but it was worth every penny! Matthew G. 05/15/13 |
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Kevin L. provided very professional service for us and went the extra mile by finding and delivering an extra furnace filter when he found out I was having trouble finding one. Kevin L. 05/14/13 |
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Kevin came in and found the air handler had run its course and a new system was required. Chuck Carey arrived that same afternoon and reviewed our options. A new system was purchased and the team of Matt, Steve and Shane arrived at 8:30 the next morning. Only 24 hours expired from inspection to sales to installation. All aspects of this project could only be classified as flawless execution.......GREAT JOB !!! Kevin L. 05/13/13 |
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The service was great & Kevin L was very courteous & helpful. Kevin L. 05/13/13 |
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I want to say THANK YOU to Mark Bartholomew, Service Manager, for his untiring commitment to help us solve the problem with our Carrier heat pump. It took several months and technicians but it is finally fixed and Mr. Bartholomew returned all of my calls, adjusted our BGE bills and was courteous and professional throughout.
We also appreciated the follow-up from Jeff Martin who replaced the refrigerant, explained the problem and answered all of my questions in a professional manner. He was respectful of our property and courteous on both visits. THANK YOU Blue Dot!! Jeff M. 05/13/13 |
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Adam B. great company technician. Adam B. 05/13/13 |
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RYAN R. AND SKIP WERE HERE FRIDAY TO SERVICE THE AIR CONDITON UNDER MY CONTRACT. THEY WERE BOTH VERY POLITE
AND PROFESSIONAL. THE ONLY QUESTION I HAD WAS THAT
I HAVE CEILING LEAKS AND NO ONE THERE SEEMS TO BE ABLE TO GIVE ME A SATISFACTORY ANSWER AS TO WHY. THE UNIT WAS INSTALLED IN 2001 AND ABOUT 3 YRS AGO THE CEILING VENTS STARTED TO LEAK WITH CONDENSATION. MY PLASTER CEILINGS ARE ALL RUINED AND HAVE TO BE REPAINTED. HOWEVER I DO NOT WANT TO REPAINT UNTIL I KNOW THE PROBLEM HAS BEEN RESOLVED. THEY SAID TO PUT A POSTER BOARD ON THE RETURN VENT DURING THE WINTER.
I WENT TO TURN ON THE FAN AND AIR AND COULD NOT GET IT WORKING.
I HAD PROBLEMS GETTING THRU TO BLUE DOT FRI NITE, HAD TO CALL AGAIN SAT AT NOON. THEY WERE TO CALL ME HALF AN HOUR BEFORE THEY CAME. THIS DID NOT HAPPEN. I WAS AT A CHURCH BAZAAR WORKING WHEN I CAME HOME I FOUND A MESSAGE THAT SAID SOMEONE WAS HERE , CHECKED IT OUT AND LEFT. I CALLED BACK AND FINALLY ANIOTHER NICE GENTLEMEN, KEVIN, CAME AND SAID IT WAS WORKING FOR HIM AND YES IT WAS. HE INDICATED HE WOULD TAKE MY PROBLEM TO HIS SUPERVISORS AND TRY TO GET AN ANSWER FOR ME
ALL IN ALL YOUR TECH ARE EXTREMELY MANNERLY AND POLITE AND CAREFUL IN MY HOME HOWEVER,
I DON'T UNDERSTAND WHY SOMEONE AT BLUE DOT C ANNOT FIND OUT WHAT TO DO TO FIX MY PROBLEM WITH THE VENTS IN THE CEILING LEAKING. TRUST I WLL HEAR FROM YOU Walter "Skip" F. 05/12/13 |
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Blue Dot has helped us for years. I like receiving a phone call from the technician telling us when he expects to arrive. Ryan D showed up on time and stayed until the job was complete. Despite the fact that the job took awhile, he remained upbeat and kept us informed of his progress. He also explained everything he was working on and why it needed to be done. Completely happy with his work. Ryan D. 05/10/13 |
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Matt and Shane installed a new heating and cooling system for us on May 6, 2013. Both were very professional, courteous and, as all Blue Dot representatives, were very careful to keep everything clean. They explained the new system, answered our questions, and everything is working great. We also appreciated getting a follow up phone call, to confirm we were satisfied. Matthew G. 05/10/13 |
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Walt P. did an excellent job with Spring maintenance check. Very informative - great recommendations Walt P. 05/09/13 |
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Mike C and Ramon R were the service specialists who installed my new heating and air conditioning system (Amana) on May 3, 2013. They were professional, courteous, respectful of my property and did an excellent job. I highly recommend these specialists (5 stars)!!!!!!
M. L. Covington Ramone R. 05/08/13 |
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Kevin, once again, did an outstanding job with my spring maintenance. He is very personable, and I look forward to seeing him each time he comes. He explains things in a manner that is easy to understand. He is a great asset for Blue Dot.I will specifically ask for him to take care of my Fall maintenance. Kevin L. 05/08/13 |
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Michael I. performed a/c & water heater insp May 7th. Changed out a capacitor & drained water tank. Couldn't believe the rusted metal sludge that came out the hose. Must have been a 14 yr old tank. Thx for using booties on antique wood floors. Well done maintenance .. BC Annap. Michael I. 05/08/13 |
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I am always please Blue Dot maintenance and service.
I was so glad Blue Dot could installed a new AC, new Aquatherm Hot water coil and a new fan in one day. It did take two trips to resolve the reason the fan would not turn off. Staff were very professional and courteous. I do not know how small black flakes got 'all' over my condo. I was able to clean most except the rug area by the kitchen. I was surprised when Blue Dot said I did not need to pay for the UV light. This was good news. I will be able to have a professional clean my rug, instead of myself. Mark H. 05/08/13 |
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Excellent service tech ,polite knowledgable great servive A Darren R. 05/06/13 |
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Service check up on Friday 5/3, tech called ahead, was on time and did a great job. Great service!! Jason M. 05/06/13 |
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My heatpump unit was replaced last April by Blue Dot. Matt G & his partner did an excellent job. They are very friendly & professional. The installation was well coordinated between the existing & new equipment such as the re-connection of the ductwork. One very critical part of this heatpump replacement project was the re-use of the existing refrigerant piping. All standard & critical procedures were performed neatly to the refrigerant piping. I am giving 4 & a half stars. Highly recommended. (Loi Ng May 6, 2013) Matthew G. 05/06/13 |
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DJ was professional, friendly, and suggested options to improve the performance of my system. Don J. 05/02/13 |
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Great experience. Especially the guy who came out first to give the quote. He was actually honest about what was needed for my house and got the most cost effective furnace lined up for me. #bluedotforlife Dan K. 05/02/13 |
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We just had a Heating and Air Conditioning spring check-up by Blue Dot Services. Our technician's name was Thomas L. We were appreciative of his careful consideration of our home by using shoe covers while inside, since the job also required him to work both inside and outside in the rain. We were particularly impressed by his knowledge and willingness to share tips about how to make our system work more efficiently. Thanks Thomas! Thomas L. 04/30/13 |
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Don J performed my spring maintenance today. Thank you!! for an excelent job and for all the recomendations. Don J. 04/27/13 |
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Very professional installation. Tom N. 04/27/13 |
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AGAIN I HAD THE PLEASURE OF JUSTIN B AS MY SERVICE TECH HE WAS HERE TO PUT IN A NEW THERMOSTAT AND ALSO INSTALLED AN AIR SCRUBBER AFTER I TOLD HIM MY ALLERGIES WERE REALLY BOTHERING ME - HE IS JUST A POLITE YOUNG MAN AND HE TAKES THE TIME TO EXPLAIN EVERYTHING TO YOU
KEEP UP THE GOOD WORK JUSTIN! Justin B. 04/26/13 |
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Mark H performed my spring maintenance today. Exceptional service. Thank you, Thank you, Thank you Mark H. 04/24/13 |
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Kevin did my spring maintenance check-up today. Super friendly and courteous. He was thorough, asking if I had questions and he gave me suggestions. Thanks, Kevin! Kevin L. 04/24/13 |
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Kevin was very professional and personable. Kevin L. 04/19/13 |
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