Blue Dot Services of Maryland - Our Reviews
Overall Rating
(4327 Reviews)
(628 Reviews)
(654 Reviews)
(1802 Reviews)
(19 Reviews)
(177 Reviews)
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(8 Reviews)
(131 Reviews)
(9 Reviews)
(720 Reviews)
(13 Reviews)
(18 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Blue Dot Services of Maryland has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Fantastic customer service!! Technicians were unbelievable. Went to the extreme to ensure a quality install that met our needs. On a satisfaction scale of 1 - 10, ours is a 20! Well done! 07/27/13 |
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Michael I. was professional, efficient, and answered all my questions. He explained the problem with the system(s) and offered helpful suggestions when it comes time to change my A/C units. Michael I. 07/26/13 |
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Matt and Shane did a great job from start to finish - professional, efficient, and tidy! Shane took the time explain the system and how it functions and he answered all my questions. I'd welcome them back to my home anytime! Dave did a great job on the front end as well - he explained the options available, gave me time to ask questions, and he avoided any gimmicks or high pressure sales tactics. Matthew G. 07/26/13 |
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Matt and Shane did a great job from start to finish - professional, efficient, and tidy! Shane took the time explain the system and how it functions and he answered all my questions. I'd welcome them back to my home anytime! Dave did a great job on the front end as well - he explained the options available, gave me time to ask questions, and he avoided any gimmicks or high pressure sales tactics. Dave S. 07/26/13 |
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Keith came to inspect the HVAC. He was very friendly and informative. Keith R. 07/26/13 |
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Service Tech Mike I. , Went the extra mile, made the repairs and gave me options. Overall the service was GREAT!!.... 07/25/13 |
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My wife and I had a heating and cooling system installed by Blue Dot under the leadership of Ronnie. Over the years I have had work done by countless contractors and never in my life have I had the level of service that Ronnie provided. Most companies promise excellent customer service, few produce it. Blue Dot, through Ronnie and his partner, are one of those companies that not only talk-the-talk of customer service, they walk-the-walk. The service that we received was unbelievable!! Ronnie and his partner were determined to get the job done with the highest levels of quality and professionalism and they worked a 13 hour day to make sure the job was done right. Their commitment to our needs was phenomenal. I will recommend Blue Dot to everyone. In terms of customer service the best thing I can say about Ronnie and Blue Dot is WOW!!!!!!!!!!!!!! Robbie F. 07/25/13 |
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WOW!!! We had a new heating and cooling system installed and I cannot believe the quality of the service that we received. In this day and age of claims by most companies to provide excellent service, it is very rare to find one that does. Blue Dot's service, and Donald in particular, are examples of excellent customer service. Donald and his partner worked 13 hours to get the job done and their work ethic was unbelievable. They were determined to provide the install with the highest of quality and maintained the highest level of excellence even with the long day. I would recommend Blue Dot to everyone. OUTSTANDING!!!!! Donald B. 07/25/13 |
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Great service from Adam! He was timely with the appointment and thoroughly reviewed my options. Fantastic!! Adam B. 07/25/13 |
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Alex diagnosed the problem immediately and leveled the unit which is in our attic as well as closing up one of the traps when there should only have been one in the first place. At any rate, the problem is fixed. Alexander L. 07/25/13 |
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Called today to schedule my routine maintenance. Got an appointment on the same day and the service specialist was at my house within 2 hours. Finished quickly and was very polite. Tony B. 07/25/13 |
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James K. was very thorough and talked us through every stage of what he was about to do before and after servicing our heating and cooling system, as well, as recommendations for future
care. Excellent! James K. 07/25/13 |
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Great guys, professional service, on time and a great job. Donald B. 07/25/13 |
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Great guys, professional service, on time and a great job. Robbie F. 07/25/13 |
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Very courteous group, everyone from the office staff to the technician. Everything was well explained following the inspection. As for the estimated cost for the repairs and how they compare to other companies I can not comment on at this time as I have not received a quote at the time of this review. 07/24/13 |
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Blue Dot was great from 1st phone call to end of repairs. Fast 1 day response time, service tech Mike I. was great, true asset to Blue Dot, he checked for parts warranty and saved me alot of money with parts in warranty. Polite , good natured , hard working. I can't say enough about the good service near the end of another HOT!!! day. Michael I. 07/24/13 |
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Very professional and courteous. 07/24/13 |
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Keith R. provided great service today! He called when he was on his way and was here within 20 minutes of his call. He was courteous and polite. He gave recommendations, but I appreciated the fact that he didn't make it a sales pitch just mere suggestions. With some company's where you purchase a service contract, they go through the motions. Keith R thoroughly checked the system and was not rushed. See them in the fall!!! Keith R. 07/24/13 |
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Service and advice you can trust. 07/23/13 |
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Kevin was very professional and easy to work with. Kevin L. 07/23/13 |
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Problem with "dirty sox" smell and called Blue Dot.
Kevin L. came out within an hour of the call and he
quickly diagnosed the problem & fixed it. Additionally,
he installed an air scrubber in our AC system. The process
took less than a half hour and now our house smells
fresh and cool, too! Thank you Blue Dot for prompt service
and solution to the "dirty sox" smell! Kevin L. 07/23/13 |
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We have had many Blue Dot personnel here at our home over the last 20+ years there has only been one exception to the outstanding service we have recieved. Kevin is awesome and my go to employee of Blue Dot. 07/23/13 |
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Kevin L. contacted me prior to arrival and did a thorough service of my 14 y/o AC system. He explained what he was doing and provided me with a written report of his inspection/service. Kevin L. 07/23/13 |
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I was pleased that they were able to complete the whole job in one day which was quite extensive. 07/22/13 |
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James R. came to do a check up on an air handler that was installed a few months ago. He arrived when expected and was courteous and professional. He liked my cats which always a plus. During the inspection he found something that wasn't installed per code and he said he would arrange to have it fixed because he didn't have the part with him. He did not badmouth the previous installer, but just said that it was a fairly recent change in code and some people might not be aware of the change yet. The next working day I got a call and he was scheduled to fix the problem. I am usually not pleased with service from large companies, but so far Blue Dot has been an exception. James R. 07/22/13 |
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Blue Dot has serviced oour plumbing and HVAC equipment for over 20 years. Kevin L. is amazing and explained everything he needed to do. He also taught us how to properly use our high tech thermostat Kevin L. 07/22/13 |
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Kevin L. did a fantastic job. Incredibly courteous and professional, he arrived in a timely manner, quickly diagnosed the problem with my air conditioner, and fixed it. Since then, I've had no problems whatsoever. In addition, he gave the entire unit a brief inspection and informed me on what was still good, what may need replacement soon, and the overall health of my system. He was very forthcoming and genuine. Highly recommended. Kevin L. 07/22/13 |
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Blue Dot saved me $8,300.00 today. My central air was broken. So, we called one of the other companies and were told that the compressor was bad and that we needed to replace the entire system (furnace, and air) and that we needed duct work done as well to the tune of $8,800.00. So, I checked out the reviews on Yelp and that's how I found Blue Dot. The Blue Dot technician (Ben) was able to diagnose the problem immediately - a bad capacitor. He had the system up and running within an hour. Thanks Ben. Bottom line: If you are looking for a fair and honest vendor, then Blue Dot is the one. Ben A. 07/22/13 |
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Skip was very thorough in troubleshooting and his actions helped me make the decision to use Blue Dot for all my services. His professionalism and honesty is a reflection of Blue Dot Walter "Skip" F. 07/22/13 |
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The technician James K. was very professional and did an outstanding job on a very hot and muggy Sunday Afternoon. He quickly diagnosed our problem and repaired our AC system and got us back running again. Very customer oriented and polite he was exceptional. Thank him again for us. James K. 07/22/13 |
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We were extremely pleased with the service provided by Blue Dot . Daren, our technician was punctual, professional, and personable (what a nice guys!). He had our A/C working in no time. We will definitely use Blue Dot in the future. Darren R. 07/20/13 |
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BGE Contractor failed to reset my new air conditioner after reinstalling PCU for PeakRewardsSM Air Conditioning program. Called Blue Dot after hours. Kevin L. called me within 5 minutes and was at my doorstep the next 5 minutes. Kevin L was very professional and efficient. He troubleshooted my problem and had my air conditioning system running in no time. Thanks Blue Dot - you get what you pay for - great service! Kevin L. 07/20/13 |
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Animal-friendly is very important to me and Jim R (and other Blue Dot technicians) are off the scale with that !!!! 07/20/13 |
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Rick an dtaylor recently instlaled a heat pump at the start of the hottest week of the year. they arrived on time and took great care in cleaning up afterwards and not damaging anything in the house. they worked as a team and got the job done a lot quicker than i tohught. all my questions were answered. If you need a heat pump give blue dot a call Rick U. 07/19/13 |
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When I told Jim R that I had to change my furnace filter once a month because of the animal and especially the smoking odor in my house, he mentioned the Air Scrubber as a possible solution. I asked him to install it. That night I left the house and came back to the house and could not smell cigarette odor in the house ! I am thrilled because my 2 year old nephew from California is visiting soon and he will now be able to visit with all my animals IN THE HOUSE ! Thank you Jim R. And thank you for treating my dog so wonderfully ! James R. 07/19/13 |
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Steve Brooks was part of a team that replaced our A/C and heating unit. The unit broke during record-setting heat wave. The equipment is in our condo deck storage closet that faces west. Needless to say, it was unbearably hot and a very long day for them.
Steve and his partner, Shane, were the ultimate professionals. From start to finish, well-played, Blue Dot and team! Steven B. 07/19/13 |
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The job they did was great and they got everything done in one day. We were both very pleased with their work. Dave S. 07/19/13 |
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Kevin was a very professional, polite and knowledgeable mechanic and fix our problem in record time. I will recommend him and Blue Dot for anyone needing repairs on their A/C units or Air Handlers. Kevin L. 07/18/13 |
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Tony D. was our technician and he was fabulous. He was friendly, knowledgeable and he sets the right image for your company.
My comments going forward have nothing to do with him or his performance.
We have been a customer of Blue Dot for 9 years. We have purchased their maintenance agreement for 9 years because they were the company who installed the heating/a-c units in our brand new development.
Tony did his maintenance inspection on the a/c unit and advised me that the capacitor was not working properly. I tried to reach my husband who is traveling on business, to explain the problem to him. He is a project manager for a large construction company for mechanical, electrical and plumbing for commercial construction. I was unable to reach him, so, I made the decision to have Tony install the new capacitor. The cost was $267. When my husband final called me and told me the cost of the part was $15.00. Bottom line it cost $250 for Tony to install the new part which only took him 5 minutes. Outrageous! Feel like we were raped over the coals. My understanding with the maintenance agreement was that I only had to pay for parts at a 25% discount. My understanding that with the maintenance agreement, I didn't pay for installation costs. I guess I was wrong. I am very, very disappointed in Blue Dot. Tony B. 07/18/13 |
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James R. did a very good job even though it was late at night and he had been working all day. He was polite, informative, and obviously well schooled in his technical ability. To be perfectly honest we will request him on any service call we may have
Arthur Liebeskind
5905 Bonnie View Dr. James R. 07/18/13 |
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Thank you to Keith K. and his colleague for excellent service! My husband and I were very pleased with the installation and will definitely recommend Blue Dot to our friends and family. Thanks again! Keith K. 07/18/13 |
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I was very please with the installation team(Matt& Shane). They did
an excellent job, considering the extremely hot hot heat. Matthew G. 07/17/13 |
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Blue Dot has been great.Our consultant, Phil, was very patient & was excellent to work with. Additionally, the team that Blue Dot sent to my house to install our new heat pump was great. They were efficient, courteous & very professional. Steve explained everything they did after the install was complete & what we needed to do for the upkeep of the unit. Both Steve & Shane did an excellent job today. I will definitely be recommending Blue Dot in the future. Steven B. 07/17/13 |
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As always, Blue Dot sent out an excellent technician. Alex was very quick, thorough, and explained everything as he went along. He even left me with homework to insure the smooth running of my AC system. Alex left everything exactly as he left it with nothing to vacuum or tidy up. My Blue Dot experience continues to inspire confidence in the company. Thanks Alex! Alexander L. 07/17/13 |
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Keith R just did our summer AC check and as always, represented Blue Dot with professional, courteous and exceptional service. He called first, was on time, was neat, clean, respectful of our home and very thorough in his work. We are extremely satisfied with both Keith and Blue dot. Keith R. 07/17/13 |
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Alex L provided excellent service. He was highly professional, very knwoledgable, complete and able to fully explain his findings and give recommendations.He answered all of my many questions. Respectful of my property. I would love to have him come again. Alexander L. 07/17/13 |
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Kevin, was courteous and friendly. He explained everything he found with our system and made suggestions for improvement. When I expressed that we needed to replace the system, he got someone from the company to our home within two hours. Thanks for a pleasant experience! Kevin L. 07/16/13 |
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Ryan D was the best service tech I've had come and work on my unit. He was thorough and clearly had the professional skills and knowledge to render a level of service that was just top notch. The world needs more professionals like him.
5 Stars!
John Bishop Ryan D. 07/15/13 |
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kevin l very good and compentent service tech. !!!!!!!!! Kevin L. 07/13/13 |
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Everything went just great, problem was diagnosed very quickly
and the part was replaced. Kevin L. was very polite and friendly
and recomended some items to be done. Could have not been
more happy. Kevin L. 07/12/13 |
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