Blue Dot Services of Maryland - Our Reviews
Overall Rating
(4327 Reviews)
(628 Reviews)
(654 Reviews)
(1802 Reviews)
(19 Reviews)
(177 Reviews)
(148 Reviews)
(8 Reviews)
(131 Reviews)
(9 Reviews)
(720 Reviews)
(13 Reviews)
(18 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Blue Dot Services of Maryland has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Tony B. arrived on time, got right to work checking our heat pump and air handler, and kept the paper work painless.
Great sevice with a smile. Tony B. 07/12/13 |
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A big shout out to Keith Roots! Service has come to mean different things in today's hectic impersonal world. Keith R. embodies traditional "service ideals." Courteous and polite, Keith is a skilled professional service technician who clearly takes pride in his work. He took time and care to check our system, offered advice for new options and answered all our questions. We appreciate his quality and cheerful demeanor. Keep up the good work Keith and thanks Blue Dot for having him on your team. Keith R. 07/11/13 |
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Matt and Shane just finished installing new air conditioning unit. It took no time at all . . . good service and two good people to work with. They did a great job. Thanks! Matthew G. 07/11/13 |
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Excellent, competent and professional service was provided by Blue Dot's Keith R on
July 9, 2013. Keith R. 07/10/13 |
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We had a great service visit by Blue Dot, technician Kevin L. He was very fast getting here, polite, clean, thorough, and had no problem with our dogs! We highly recommend this service. Kevin L. 07/10/13 |
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Robbie and Donald installed new HVAC system yesterday! Both were extremely professional and courteous! They worked tirelessly all day to get us some relief from the heat! I can't thank them enough for everything! There wasn't one speck of dirt left - JUST COOLNESS!!! Many thanks!! Donald B. 07/10/13 |
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Robbie and Donald installed new HVAC system yesterday! Both were extremely professional and courteous! They worked tirelessly all day to get us some relief from the heat! I can't thank them enough for everything! There wasn't one speck of dirt left - JUST COOLNESS!!! Many thanks!! Robbie F. 07/10/13 |
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Never have a problem with Blue Dot Services Justin B. 07/08/13 |
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Skip replaced defective parts on our heat pump/air conditioner. He was polite, professional, and thoroughly on task. AC unit is now working efficiently. Skip left the work area clean and neat. Lights were turned off when the work was completed. Highly recommend Skip for your HVAC repairs. Walter "Skip" F. 07/08/13 |
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Dan K has no picture but is the only other Dan besides the one that was shown that was not here. If this is the Dan that worked with Rob on my job, then this review is for him. They were very curious and polite. Their work was excellent. They cleaned up when they were done. They explained everything thoroughly and in terms anyone can understand. They explained all my options when there were decisions that needed to be made. Most of my interactions were with Rob. My job presented unusually problems and they were here for a very long day and I was very gratefully that the installation went so smoothly. I was very happy. Dan K. 07/08/13 |
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Dan K has no picture but is the only other Dan besides the one that was shown that was not here. If this is the Dan that worked with Rob on my job, then this review is for him. They were very curious and polite. Their work was excellent. They cleaned up when they were done. They explained everything thoroughly and in terms anyone can understand. They explained all my options when there were decisions that needed to be made. Most of my interactions were with Rob. My job presented unusually problems and they were here for a very long day and I was very gratefully that the installation went so smoothly. I was very happy. Robbie F. 07/08/13 |
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Work was completed in a professional and efficient manner. Tony B. explained what he was going to do. Very courteous and an asset to Blue Dot. Tony B. 07/08/13 |
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While taking care of my sister's house while they were on vacation, the airconditioner stopped working. James R. came over and fixed the problem. He was absolutely wonderful and I cannot say enough good things about him. I told my sister to ask for him when she needs work done again. James R. 07/08/13 |
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We have been Blue Dot customers for many years because of their integrity, efficiency, and quality. Our latest was an emergency call on a Sunday. The service technician was at our home within an hour! Justin B. 07/08/13 |
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Good communication. Blue Dot team including Justin Barr was on time to my house. Very considerate and respectful of the property. They set up a very clean working environment. Everyone worked hard and everyone communicated very well. Excellent service. Justin B. 07/08/13 |
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Great service from Keith R. of Blue Dot in Howard County. Keith was knowledgeable, helpful and courteous. Answered all my questions patiently. Thanks, Keith! Keith R. 07/07/13 |
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Donald did an excellent job. His work was neat and he was informative. Would highly recommend. Thank you Blue Dot! Donald B. 07/07/13 |
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Robbie was informative and patient. His work was excellent and he cleaned work area very well. Would highly recommend. Robbie F. 07/07/13 |
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Keith R. from Blue Dot fixed our AC unit on the 4th of July. He was prompt and professional. Keith R. 07/07/13 |
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We were very happy with the service provided .the technicians were on time and very pleasant . They explained how the new system worked. Thank you Robbie F. 07/07/13 |
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Good communication. Blue Dot team including Justin Barr was on time to my house. Very considerate and respectful of the property. They set up a very clean working environment. Everyone worked hard and everyone communicated very well. Excellent service. Justin B. 07/06/13 |
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Professional and thorough service. Highly recommended. Kevin L. 07/05/13 |
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Keith R. was our serviceman. He did a great job, along with explaining what he was going to do. He was neat and prompt and made friends with our dog! Nice personality and a great representative of the company. Keith R. 07/05/13 |
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Just had my three new units installed today by Matt, Shane, Keith, Jason, Lopez and Tre. Can't say enough about how great of a job they did. It is a welcomed change to find a company that still values customer service!! They were very, very helpful and did a fantastic job! Couldn't be more pleased!!!!! Matthew G. 07/05/13 |
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Alex, did a great job Alexander L. 07/04/13 |
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Ryan D was the best to ever come out,knows what he is doing, honest and very smart.. Excellent,thanks.. Ryan D. 07/03/13 |
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Jake came to my home to do the Spring evaluation of my air conditioner. He was ultra-polite and knowledgeable and suggested putting surge protectors on my equipment which I agreed with. You can be proud of the manner in which he went about his work. Jacob S. 07/02/13 |
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The teck who worked on the unit was very professional and personable. He introduced himself when he arrived and told me what he was going to do to the unit. Kevin L. 07/02/13 |
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Matt and Shane did a great job installing our new equipment. My husband has been ill and they couldn't have been better at what they did. They were here on time, friendly, very patient in explaining things to me and tidied up their work space. I really appreciated their work. Bill was our sales advisor. He also made me feel comfortable with the purchase of the new unit and scheduled the installation quickly so that we could keep my husband comfortable. Thank you all guys! Paige Davey Matthew G. 07/02/13 |
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Blue Dot install techs did an excellent job and clean up. Looking forward to cool air again!
Rich B Keith K. 07/01/13 |
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Kevin L. did a wonderful job assessing our AC/Heating unit issues/concerns. He also gave excellent advice on we should consider in purchasing a newer unit. We would like to thank him for excellent service! Kevin L. 07/01/13 |
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I've had a very good experience recently with two of your sales reps and have posted rather lengthy reviews I took time to write. For whatever reason, those reviews didn't post so I'll keep this brief. Michael I, and Walt are both great ambassadors for your company--innately friendly, industrious and bright. Both guys left my house better than they found it and furthered my education for future maintenance issues.
Best, MB Walt P. 07/01/13 |
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Keith R Outstanding Service Keith R. 06/30/13 |
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I was very impressed with Adam B from Blue Dot. He was more than helpful and informative. From slipping on plastic booties before entering the house to staying late and explaining all our options, he did a great job. Adam B. 06/28/13 |
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I was very pleased with my service I was scheduled for service after 3:30 the tech called before 3:00 I did not answer so he was sent to another job I called back at 305 and was told he would still come for service visit . He came later and was very courteous and friendly and explained everything tech name was Keith R. Keith R. 06/28/13 |
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Matt and Shane were on time, and fast/efficient installation specialists. They helped move stuff around in order to gain enough access to the HVAC inside, trimmed back the bushes outside, and cleaned up the areas afterwards. Things worked the first time and now we have an nice upgraded heating and cooling system in the house. Blue Dot, and especially these guys, really know what they're doing ... thanks! Kevin L. 06/28/13 |
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Matt and Shane were on time, and fast/efficient installation specialists. They helped move stuff around in order to gain enough access to the HVAC inside, trimmed back the bushes outside, and cleaned up the areas afterwards. Things worked the first time and now we have an nice upgraded heating and cooling system in the house. Blue Dot, and especially these guys, really know what they're doing ... thanks! Matthew G. 06/28/13 |
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I am very happy with the service that James R provided me on Saturday, 22 June 2013. He was very courteous, knowlegeable and understanding when I could have fixed the problem myself. Apparently, the technician from the day before forgot to turn my breaker back on to the outside unit. I didn't even check that and he was very nice about coming out on a Saturday and fixing it for me. I am totally satisfied with the work the Blue Dot provides me. James R. 06/28/13 |
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KEVIN L arrived on time and quickly replaced the condenser on my ac, very friendly to talk to. thanks kevin !!!! Kevin L. 06/27/13 |
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Keith R. is a very good and very educated tech for your company. I ask that he come to our house for each check up visit. He informed me about my appliances and educated me on our equipment. You should be proud to have him as an employee. :) Keith R. 06/27/13 |
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Had a GREAT overall experience with Blue Dot this month. Kevin L. who first came out was very helpful and straight forward about what needed to be done, and also helped coordinate a meeting with Dan K. to go over options and financing (and his visit was also great). The two gents who actually installed our HVAC and water heater on Tues were prompt, professional, and communicative, and answered all my questions. They were in at 8:30 AM and got all the work completed in one day, and everything seems to work great. Overall very pleased with the experience and would recommend Blue Dot to anyone needing this sort of work done. Kevin L. 06/27/13 |
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Kevin L. was very professional and friendly. He offered several recommendations for optimal use of our system, as well as tips regarding maintenance and care. Kevin L. 06/26/13 |
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Customer left 5 star rating. -reviewbuzz James R. 06/26/13 |
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Kevin L. was very professional and friendly. He offered several recommendations for optimal use of our system, as well as tips regarding maintenance and care. Kevin L. 06/26/13 |
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Keith Roots was great. After completing our maintenance service, which he listed on the invoice, he reviewed recommendations for parts which would improve the efficiency and reliability of our units. When we brought up how warm it gets on the second floor, we got a valuable lesson on how to use our thermostat to better control upstairs temperature. Thank you. Keith R. 06/25/13 |
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Michael Iglesias at Blue Dot was the calm, confident presence who brought his expertise to our problem and solved it. The previous tech, who was disappointing hadn't left the part number for replacement so Michael had to bring three motors to the job--but he was very good-natured about it. After replacing the motor on our A/C/furnace the A/C was replaced the unit was still not pumping out cold air. We've been without A/C on a unit still under warranty for 7 days in the height of summer and I was expecting the worst. But Michael calmly went outside to examine the compressor and determined that the previous tech had put too much coolant into the unit and that needed to be drained to restore the balance. As I write this it's 100 degrees out and cool air is finally coming back. Real nice guy and great at his job. Michael I. 06/25/13 |
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We had an AC "checkup" and everything was taken care of in a timely, friendly, professional manner. I will definitely keep using Blue Dot. Kevin L. 06/25/13 |
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Bad experience... Contacted the company on-line to come out and check my hot water heater. I received a call but wasn't able to take the call due to work. No message was left. Kept waiting, but never heard back. Meanwhile, the issue worsened. I called and waited on the phone to get someone to come out. When we got someone here, I asked the tech to give the tank a full inspection 3 different times while he was here, but he only fixed the obvious problem and didn't fully inspect the unit. He said everything was fine with the unit other than the problems that he fixed. I was charged $820 for two minor repairs that didn't fix the leak. The Tech was here for about an hour. After the "repair" we noticed within 5 hours that the leak was still there. I called the next day and finally got another tech to come out. He said that the entire unit needed to be replaced and quoted us another $1040 to replace the tank. Very unhappy. I don't mind paying a fair price for service but this is ridiculous. The first Tech obvious made a serious mistake. Hopefully Bluey will make this right. Richard C. 06/24/13 |
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Today Keon W. and Steve B. from Blue Dot spent an entire day installing a new A/C and furnace at my house. From the moment they arrived, they were professional, knowledgable and efficient. They took great care to install the system with care while keeping the house clean. In addition, they ensured we understood all features before they left. Finally, they completed all of this with a tremendously positive and pleasing attitude. I would recommend them to anyone needing service or installation. Steve B. 06/24/13 |
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Today Keon W. and Steve B. from Blue Dot spent an entire day installing a new A/C and furnace at my house. From the moment they arrived, they were professional, knowledgable and efficient. They took great care to install the system with care while keeping the house clean. In addition, they ensured we understood all features before they left. Finally, they completed all of this with a tremendously positive and pleasing attitude. I would recommend them to anyone needing service or installation Keon W. 06/24/13 |
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