Blue Dot Services of Maryland - Our Reviews
Overall Rating
(4327 Reviews)
(628 Reviews)
(654 Reviews)
(1802 Reviews)
(19 Reviews)
(177 Reviews)
(148 Reviews)
(8 Reviews)
(131 Reviews)
(9 Reviews)
(720 Reviews)
(13 Reviews)
(18 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Blue Dot Services of Maryland has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Carlos came out to the house in response to a service request. He arrived promptly and got right to work. He clearly is very knowledgeable and was swiftly able to make the diagnosis. He delivered the bad news gently and explained everything very thoroughly. I had such a good experience that I plan to request him as my service tech in future. Carlos R. 08/31/15 |
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Bryant and Reynardo came out to do a complete install of outside and inside components of our HVAC system. They arrived on time and were pleasant and courteous. What I liked best is that they were quiet, focused and all about the job, didn't even take a lunch break. At the end of the job, they left everything very neat. Bryant provided an excellent, clear, organized and understandable explanation of the new system. I was very pleased with the whole experience. Bryant G. 08/31/15 |
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Mike W. of Blue Dot Air Conditioning was very friendly and professional. He arrived on time and was polite. After diagnosing the problem he offered several solutions with enough detail for me to make an informed decison. Mike W. 08/30/15 |
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Dwayne completed a fall maintenance check on my furnace. At my request, he also looked over my AC unit that had some repair this summer by a home warranty AC group. He found some inconsistencies in the repair and let me know. Dwayne was courteous, knowledgeable, and professional. Dwayne T. 08/29/15 |
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Tony B. came on time to check my heating system. He was very curious and efficient. Blue Dot has always done a good job on my cooling and heating systems check. c. yates Tony B. 08/28/15 |
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Zach S. came to service my cooling/heating system and suggested that I get a surge protector for my system, which I did. He cleaned the system thoroughly and told me that my filter was a little too heavy( thickness of the filter) and I should get a lighter weight one. I will now save some money on my filters and have less stress on my system. He took the time to explain all the pros and cons for his suggestions, which was appreciated. Tony B. 08/28/15 |
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Dwayne T. is a great technician with Blue Dot. After performing the fall maintenance, he took the time to explain things to me. Asked me if I had any questions and showed me how the air scrubber was working to remove dust and pollen from the air in my home. Dwayne T. 08/28/15 |
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John Mullins was the technician that visited my house to perform the biannual preventive maintenance on my heating system. He is polite, courteous and took the time to answer the few questions I had. John is a credit to your company. John M. 08/27/15 |
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Tony Bonazzi did the FREE inspection on my air conditioner which was installed in March of this year. The FREE inspection ended up costing me $46.00. He replaced my humidifier filter without asking my permission. I turned my humidifier off in May so it had only been used for two months. Tony B. 08/27/15 |
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Cory was very professional and did his work thoroughly. I would not hesitate to recommend him. Cory W. 08/26/15 |
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Most times for a regular checkup, they pull everything apart and check for any problems. I asked to check outside unit for any mice- we have seen then nest in the unit before. Eugene spent most of the time on the phone- spent a lot of time downstairs to just change the filter. Outside it looks like he may have checked the unit for freon. Well I opened the unit after he left and sure enough there was a mouse nest right above the capacitor. This causes problems when moisture gets to the exposed circuit board and mice tend to nibble on the wires. I cleared it out myself. I was not happy with service- didn't look he did anything besides change the filter. Eugene M. 08/26/15 |
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Outstanding, clean, neat and very professional. That's why I have been a customer since you were Ridge Sheet Metal. As a matter of fact I recommended you to my nephew and he was delighted as well with your service. Thank you. Frank E. 08/26/15 |
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I am very happy with Blue Dot Services. Not only did I purchase my new AC system through them, but I also have selected this company to service my unit. I have recommended Blue Dot to several of my friends and coworkers due to their exemplary service. Today me unit was serviced by Thomas L. from Blue Dot Services. He called to confirm the appointment and arrived promptly to service my system. Thomas was very pleasant and thorough and very professional. It is clear to me that Thomas takes pride in his work. I had a few questions and Thomas was able to provide thorough, understandable answers. He is definitely an attribute to the Blue Dot Services team!! Thank you again Thomas L! Thank you Blue Dot Services for hiring courteous, skilled professionals such as Thomas L. !! Thomas L. 08/25/15 |
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Richard H. Showed up and did what no one else could get done. I had been waiting Just about a month as techs came and went. Leaving me with the same answer, No ma'am I couldn't get your unit working. So FINALLY the company was apologetic and told me they were sending their (BEST)tech out. and that's just what they did. Richard walk in and was walking out in about 35 mins! It was so good to hear, Yes Ma'am your unit is working and you should be cooled off in a little while he then explained to me what the problem was and he told me to call if I had any other problems! Thank you Richard H. You're the ABSOLUTE BEST!! Richard H. 08/25/15 |
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Mike W. was great - arrived on time and explained everything fully. Very helpful! Mike W. 08/24/15 |
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Blue dot services of md did a wonderful job from the time i called them until my installation was complete. Jason A and Ray E were polite and kept my house clean while they were here. Good job! Jason A., Ray E. 08/24/15 |
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Dwayne T. was fantastic. He was courteous and efficient and got the de-humidifier running again! We love Blue Dot... the only name in town! Dwayne T. 08/22/15 |
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Richard H was very thorough when he came to check my central air system last spring. He had even gone above and beyond the call of duty, by quickly recommending a solution to another handyman issue in the utility room, that I had for a long time, not knowing how to resolve. His idea was economical and saved me from having to deal with further complications down the road. I appreciated him for doing this. Please ask him to come again to my home for the next Blue Dot furnace a/c check-up. Thank you again. Cindy Richard H. 08/22/15 |
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The team arrived at 8:30 and finished at 3:00. The estimator Dave S stopped by during the project. They were efficient, pleasant, used drop cloths to protect the carpeting during the replacement of my heating and cooling system. They cleaned up after they were done and it didn't even look like they were there. Taught me how to use the new thermometer and explained every thing that I needed to know. 5 stars Dave S., Shawn M., James G. 08/21/15 |
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Great service, friendly staff. Jason A., Ray E., Ryne J. 08/21/15 |
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James R was efficient in explaining the issue. I called in the morning in they accommodated my schedule. He was able to get an estimator to my house 1 1/2 hours later and I had three estimates for the repairs. The customer service was excellent. James R. 08/21/15 |
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I had Mike W out at my house last week for a maintenance and he was very polite, friendly, and professional. My unit was low on charge so he told me to look into getting a leak check done. He came out bright and early this morning and thoroughly went over my unit. My kids were obviously interested in him and were asking him a million questions. Most people would have been annoyed but he kindly answered them all and was extremely nice to them which was very unexpected. I will be requesting Mike to come out for all of my HVAC needs. Mike W. 08/21/15 |
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Had to use the 24/7 support for a flooding issue with the AC. Kendall came out at 11:45pm after being on call for over 12 hours and was helpful and quick to resolve the issues. Kendall R. 08/21/15 |
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The whole experience with blue dot was professional, courteous, and knowledgeable from the first phone call. The installers were friendly and worked very hard to complete the project. Customer service is always a priority and this company knows how to make the customer satisfied. Donald B. 08/21/15 |
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Kendall was great! He assessed the situation quickly and fixed the problem. He took the time to explain the problem and provided sound advice/recommendation. He had a great attitude and provided good customer service. Thanks, Kendall! Kendall R. 08/20/15 |
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I contacted Blue Dot on Wednesday and they were able to install a new HVAC system on the following day. It was a fair price but, most importantly, the installers (Jayson A. and Ryne J.) showed up as scheduled and were extremely clean and courteous. I would recommend Blue Dot... along with Jayson and Ryne... to anyone looking for a new HVAC system. Jason A., Ryne J. 08/20/15 |
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Mr. Bailey deserves 5 out of 5 rating because he is prompt, knowledgeable, experienced, courteous, and very professional. It is clear Mr. Bailey is a true asset Blue Dot. Thank you Mr. Bailey and Blue Dot. Frederick B. 08/20/15 |
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starToday, 8/20/15, Carlos R. serviced both of our Carrier systems. He was very thorough and knew exactly how to get both units running and in tip top shape. He has provided service in the past and I am going to request him for servicing in the future. Carlos R. 08/20/15 |
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Tony did an excellent job. He was prompt, courteous, and professional. Tony B. 08/20/15 |
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Cory came and did our routine service. He was polite, professional and seemed to be thorough. Made suggestions about possible helpful products but was not pushy about anything. Cory W. 08/19/15 |
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Rich did a great and through job. Is very knowledgeable and makes you feel comfortable and helpful. Highly recommend Blue Dot and their service. Have used them for years and have been very satisfied with their service. Richard H. 08/18/15 |
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Cory is a fine representative for Blue Dot! Cory W. 08/18/15 |
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Quick and quality service. Very friendly when I initially called and needed someone to my house as soon as possible! They gave me a reasonable time estimate for a technician to arrive at my house and then called back in 30 minutes to tell me they were on the way. The technician, Dave Nash, was friendly and knowledgeable about fixing my AC unit. He explained everything he needed to do before he did it and explained the details of the bill. Very helpful! Dave N. 08/17/15 |
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Kendall R of Blue Dot took good care of us after we found water leaking from the bottom of our indoor unit at 6pm. We have the BGP policy, which provides us priority and no charge after hours servicing. Kendall asked pertinent questions, diagnosed the problem, and fixed it. Issue turned out to be clogged drainage line to water pump, which caused the pan overflow. Kendall R. 08/17/15 |
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Tony did a great job. He had quite a mess but he took the time to clean and straighten thugs out. Great guy, did a great job! Tony B. 08/17/15 |
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YOUR TECHNICIAN, TONY BONAZZI WAS AN INCREDIBLE TECH. HE FIXED SEVERAL PROBLEMS WE WERE HAVING WITH OUR TRANE A/C PERFECTLY, TO OUR COMPLETE SATISFACTION. HE WAS A FRIENDLY, COURTEOUS, AND KNOWLEDGEABLE REPRESENTATIVE AND MADE US A CONVERT FROM BGE-HOME. BLUE DOT GAVE US AN APPOINTMENT ON THE SAME DAY WE CALLED AND TONY SHOWED UP WITHIN A COUPLE OF HOURS FROM WHEN WE REQUESTED SERVICE. COMPLETE OPPOSITE FROM BGE-HOME. WHEN WE WOULD CONTACT THEM, IN DIRE NEED FOR SERVICE, WE WOULD ALWAYS GET THE IMPRESSION THAT IF WE DIDN'T HAVE A SERVICE AGREEMENT THAT THERE MIGHT COME A DAY WHEN THEY WOULD GRACE US WITH THEIR SERVICES. WHEN THEY FINALLY DID SHOW UP, IT WAS NOTHING BUT A COMPLETE DISASTER, FROM FALLING THROUGH THE CEILING TO FLOODING OUR ATTIC AND HAVING WATER RUN OUT OF OUR SMOKE DETECTORS. NEVER AGAIN.
GOODBYE BGE-HOME, HELLO, BLUE DOT. I WOULD HIGHLY RECOMMEND BLUE DOT TO ANYONE OUT THERE THAT MIGHT NEED HELP. BLUE DOT CAME TO OUR RESCUE AND, BELIEVE ME, WORD OF MOUTH MEANS A LOT. THE NEXT TIME WE NEED HELP, WE WILL ASK FOR TONY BONAZZI AND WILL LOOK FOR HIM GLADLY. Tony B. 08/16/15 |
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Kevin and his team did an excellent job in replacing our air conditioner. They were very thorough and detailed, and took the challenges the home presented in stride. Kevin G. 08/16/15 |
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Shawn and Kyle were awesome, They did a great job with the install, very polite and professional. They cleaned up after themselves, did not leave until they were sure the HVAC system was working correctly. Shawn M. 08/15/15 |
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i have used blue dot for 10 or so years for my heating and ac services, and find that they are a company i can trust !!! Dave N. 08/14/15 |
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Ray and Ray and Bryant and Will were my service techs...They did the job in a very professional manner and in a fast amount of time..I would highly reccomend them Ray E. 08/13/15 |
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This is a mobile review, Dwayne T was an excellent technician. he was professional, friendly and provided us with valuable information to use to keep our a/c running efficiently. Dwayne T. 08/12/15 |
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Dwayne did an excellent job, was thorough and professional and explained the entire process while he was at my home. I would highly recommend him and will ask for him by name the next time I need service. Dwayne T. 08/11/15 |
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We had excellent, informative, and efficient service today from Frank E. He explained our issue and fixed it immediately. We decided with this new information provided to us today to buy the service agreement. Thank you very much for your help Frank E. Frank E. 08/10/15 |
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As a recommendation from a co-worker I called this company when my 20 year old AC unit expired. I am glad I did because from the 1st technician to the advisor and on to the Service Pro Kevin the service was exceptional.
I wish I could tell you everything that made this visit soooo great but I think they have a character limit. Kevin was very friendly and went way beyond the job he was contracted for. He had 1-2 other people to come help him at different times throughout the long day and they were just as kind and knowledgeable. I had to leave before they were finished and my home looked as if no one had ever been there working all day.
I would recommend Blue Dot for all heating, AC and water heater work. Carlos R. 08/10/15 |
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Kevin, Ty, Will and Justin did a great job. Explained everything they were doing and how to use the system. I think it helped that the salesman (Lou) was knowledgable about installations. Some other company salesman could not answer some basic questions. Kevin G. 08/10/15 |
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Zach was professional and courteous. He answered questions and and explained his work being done. If I have any future needs from Blue Dot Zach is my choice. Zach S. 08/10/15 |
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As a recommendation from a co-worker I called this company when my 20 year old AC unit expired. I am glad I did because from the 1st technician to the advisor and on to the Service Pro Kevin the service was exceptional.
I wish I could tell you everything that made this visit soooo great but I think they have a character limit. Kevin was very friendly and went way beyond the job he was contracted for. He had 1-2 other people to come help him at different times throughout the long day and they were just as kind and knowledgeable. I had to leave before they were finished and my home looked as if no one had ever been there working all day.
I would recommend Blue Dot for all heating, AC and water heater work. Kevin G. 08/10/15 |
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As a recommendation from a co-worker I called this company when my 20 year old AC unit expired. I am glad I did because from the 1st technician to the advisor and on to the Service Pro Kevin the service was exceptional.
I wish I could tell you everything that made this visit soooo great but I think they have a character limit. Kevin was very friendly and went way beyond the job he was contracted for. He had 1-2 other people to come help him at different times throughout the long day and they were just as kind and knowledgeable. I had to leave before they were finished and my home looked as if no one had ever been there working all day.
I would recommend Blue Dot for all heating, AC and water heater work. Kevin G. 08/10/15 |
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Donald and his team were unfailingly polite and friendly as they installed the new air conditioner. Donald B. 08/07/15 |
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Ray E. explained what he was doing and did very good work. Well done!! Ray E. 08/07/15 |
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