Blue Dot Services of Maryland - Our Reviews
Overall Rating
(4327 Reviews)
(628 Reviews)
(654 Reviews)
(1802 Reviews)
(19 Reviews)
(177 Reviews)
(148 Reviews)
(8 Reviews)
(131 Reviews)
(9 Reviews)
(720 Reviews)
(13 Reviews)
(18 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Blue Dot Services of Maryland has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Very helpful tech. Explained many issues relating to furnace and humidifier. Discussed new humidifier in length. Peter P. 11/10/15 |
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Dwayne T was very knowledgeable about what he was doing and explain to me everything he did in my service call In addition he recommended several options to improve and upgrade my unit. Thank you Dwayne and Blue Dot Dwayne T. 11/07/15 |
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Dwayne visited our home on Nov 4th to perform the semi-annual service check. We have a propane-fired furnace and 2 air conditioning units. All Carrier equipment.
We have a maintenance contract with Blue Dot. While the contract is expensive, we presently feel it is worth the expense given the extreme temperature changes and weather that we experience in the Baltimore area. The equipment needs to be in tip-top condition to help ensure continuous operation especially during the winter heating season.
As to the service call, Dwayne did a great job! He was respectful of our home. He was methodical in his approach to checking out the systems. In particular, I like that he took the time to give me thorough answers to my questions.
Dwayne seems very knowledgeable and I was comfortable with his work. I felt that our heating and air conditioning equipment received a very effective servicing as a result of Dwayne's visit. I hope that Dwayne will be available again for future service appointments. He's a good guy! Dwayne T. 11/05/15 |
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Excellent Zach S. 11/04/15 |
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Duane was excellent. Knew our two systems, serviced both with care and expertise. We will request him for our next Spring service. Dwayne T. 11/04/15 |
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John did a great job servicing my unit for the winter season. I would certainly recommend him to my friends and neighbors. Thanks John! John M. 11/03/15 |
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Don and Ty did a great job in our home. They were very professional and courteous. I would highly recommend both of them! Donald B. 11/03/15 |
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Excellent service from Peter at Blue Dot. Unfortunately he was here due to an incomplete service by the previous technician. Peter solved the problem immediately, and then checked over the system. Peter P. 11/03/15 |
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We called for a furnace service and cleaning. Skip was very thorough and found more than we wanted for sure. He found damages from prior service work and the broken plate for the burners. He also found a cracked heat exchanger. Obviously, we were not expecting this for a 20 year old oil-fired furnace. We learned a hard and expensive lesson. Watch who you choose as your service company, you get what you pay for!. I want to thank Skip first for finding this life threatening problem and condemning the system. I also want to thank Blue Dot for having great Technicians on staff who are willing to tell the customer the truth. I know some who would not. Thank you Walter "Skip" F. 11/02/15 |
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Executive Summary - I couldn't be more please with the professionalism of Blue Dot and quality installation of my new Daikin gas furnace, steam humidifier and AC unit.
Details - Dave S. was my comfort advisor. He was very professional, knowledgeable and attentive to my questions. My project involved moving the new furnace approximately 10 feet to recover some space in my basement. He worked very well with Robbie, the installation supervisor, to create a plan of attack. They constantly revisited various aspects to ensure the job was done correctly.
This two-day project was handled by Robbie, Jeff E. and Ryan W. They were very efficient, but not a corner was cut. They moved our thermostat into a higher traffic area to make better use of the learning thermostat we purchased. The installation was very clean and I would absolutely recommend them (and Blue Dot) to anyone currently contemplating a new HVAC system. Thanks again for a job well done, guys!!! Jeff E. 11/02/15 |
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Frank E., as always, was excellent. Blue Dot always provides very good service. -- Bill S. Frank E. 10/31/15 |
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I tried to post a review on the site from the card Nate provided, but was unsuccessful.
Nate did a wonderful job, he took time to explain to me the different functions of the register.
I do have a problem with your communication.
I was a technician and I know that some jobs take longer than expected. But, not to call and inform that someone will be late is inexcusable.
The first time we scheduled service it was for a 10-2 PM slot. At 2:30, I called and was told the man was running behind and would call shortly. At 5 PM, I called and rescheduled. At 6:30 your office called and said the man would be there in 30 minutes. When I told her I had rescheduled, she didn't have a record of it.
Len M eusel Zach S. 10/31/15 |
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Annual fall service went very smoothly with Tony B! He is thorough and professional and I believe we are ready for winter. Thanks Blue Dot! Tony B. 10/30/15 |
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Great job, Matt P. was really competent and nice to work with. Matthew P. 10/29/15 |
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Jason A and Ray E did an excellent job with the installation of my new A/C. They were both very professional, neat and polite. I would highly recommend Blue Dot for anyone who needs AC , heat work done. Jason A. 10/29/15 |
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My only complaint is that no one called to tell me that the technician would be LATE. When I called them, they assured me that I was "next on the list" - which amounted to an hour and a half after the latest time I had ben given. Tony B. 10/29/15 |
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We called Blue Dot On 10-27-2015 for an appointment to check our heating system and were able to have someone come out the very next day! Thomas was friendly, efficient and very knowledgeable. He took care of cleaning and testing the system and then bled our radiators. I had never bled a radiator, so he carefully explained the procedure to me. Now I'll know how to do it if I ever need to, but I'll probably just call Blue Dot again!! Service was top-notch and reasonably priced. Thomas, thank you for your service today, and I really hope they send you out to us on our next service call! Thomas L. 10/28/15 |
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We have a maintenance contract with Blue Dot, when I called for service, the customer service dept. was so friendly and helpful, it's refreshing to hear a friendly voice .
Thomas L the service rep. explained everything that he did, I asked him questions about my thermostat and he helped me to understand. He was very friendly and pleasant.
I highly recommend Blue Dot . Thomas L. 10/28/15 |
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Bryant G, Rey M, and Montre were highly professional, personable, and did a great job, finishing a tough install in just a day. Blue Dot is highly recommended! Bryant G. 10/27/15 |
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It was a pleasure dealing with Blue Dot from the begging
I have been a customer for 10 years and I feel I have always been treated fairly. My salesman Dave was very knowledgeable and helpful. The service techs were prompt, very friendly, did an excellent job, and explained the operation of the system. I would recommend the techs and Blue Dot to anyone. Jason A., Ray E. 10/27/15 |
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Over a period of three to four weeks we have had a heating issue and at times no heat at all. Five technicians were out and each had a different opinion. Parts were replaced and after each call, the same notice came up on the thermostat, "System malfunction, call Blue Dot." Each time another part would be ordered eating up five or more days and each time the problem was not fixed. Then, Carlos came out to access the situation and after taking hours of testing and waiting for things to happen, he resolved the problem. We needed a new pressure switch. Another week of waiting and the switch was installed and all is working well. Thank you Carlos for solving our problem. If you had come first, we would have had heat three weeks ago. You are our man of the year!!! Carlos R. 10/26/15 |
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I filled out a Schedule Appointment form on Blue Dot's website Thursday evening and received a call a little while later the same day. An appointment was set up for the following day. Frank E, the service technician, showed up in the time frame that was setup. He was professional, used shoe booties when entering the home, and went about his work efficiently. He was very knowledgeable and explained everything to me that he was doing and had done. I was completely satisfied with the experience and appreciated the professionalism. I will use Blue Dot again for our next service and recommend them as well as commend Frank for a job well done. Frank E. 10/23/15 |
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After the first technician Thomas L. couldn't diagnose the problem with my heat pump Matt P. Was sent out. Watching Matt work I can tell you I believe he is one of the best HVAC guys I've ever seen. I've worked in the automotive industry for 42 years on cars, trucks, busses you name it. I could tell by the way Matt went about diagnosing the problem that he knows his job well. Thanks, Matt Matthew P. 10/23/15 |
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Had a new Carrier Furnace/ Air Conditioning system from Blue Dot installed by Kevin and Justin today and they were excellent. On time, polite and willing to answer questions about my new system. Did little things like making sure the Air Conditioner pad was level by propping it up on bricks, cleaned up all the loose bolts and nails afterwards. They always wore booties when in the main parts of the house. I'm very satisfied with their install and looking forward to starting the system up and start saving $$ with better efficiency. Justin P. 10/22/15 |
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Had a new Carrier Furnace/ Air Conditioning system from Blue Dot installed by Kevin and Justin today and they were excellent. On time, polite and willing to answer questions about my new system. Did little things like making sure the Air Conditioner pad was level by propping it up on bricks, put the furnace system on feet to keep water from making contact with system and the pan, cleaned up all the loose bolts and nails afterwards. They always wore booties when in the main parts of the house. I'm very satisfied with their install and looking forward to starting the system up and start saving $$ with better efficiency. Kevin G. 10/22/15 |
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Carlos did an excellent job on my air conditioner. I would highly recommend his services to potential Blue Dot Clients. Carlos R. 10/22/15 |
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I have been with Blue Dot for many years. Always courteous good service. Tony B. 10/20/15 |
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Shawn & Will did a great job ! They were courteous, polite and professional.The workmenship was execellent.The furance install went quickly and looks great. A job well. Thanks ! Shawn M. 10/20/15 |
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I had 4 techs come to my home at different times/days. Mike W. was super! He stayed the whole length of time it took to correct the problem with our heat pump. If I needed service, again, I would specifically ask for Mike W. Thanks, Mike, you were very nice and efficient! Mike W. 10/20/15 |
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Blue Dot did an excellent job replacing y heating system. Jason A. 10/19/15 |
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One of the best techs from Blue Dot that we have had in years. Walter "Skip" F. 10/18/15 |
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(No comment) Walter "Skip" F. 10/18/15 |
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First let me give you a little background:
1. I have been a customer for over 20+ years
2. I am a retired past President & CEO of a major bank who even financed the buying of Blue Dot by Rich Foard from Van Hoy.
3. I just spent over $25,000. with Blue Dot less than2 years ago on three furnaces.
4. I even added 3 air scrubbers last years to all the furnaces. 5. I have had service contracts for all the years on all the equipment.
And than came 9/8/15 when I have what I think is only my second service call in as many years, when Calvin shows up. I had called seven hours before and called again only to have Calvin call at about 11 PM, and ask was I sure I wanted him to come. My furnace had shut down due to the pan overflowing with water and having the "hockey puck" shut down the system. I being retired with two back operations got the wet vac and towels to try to clean up the mess. Calvin arrives uses a rubber bulb , opened the line up and wrote is ticket up and was gone in 10 minutes, which you will note I signed "under duress". He never offered to clean up the pan still half full of water, instead he put a block under the "hockey puck" to raise it above the water in the pan. I have called the office and told them to mark my card that Calvin is NEVER to be sent to our home again. I told Calvin to have his supervisor call me, as of the date, 10/18/15, I have never received a call from anyone so I assume Calvin never intended to have to explain why I wanted to talk to his immediate supervisor.
In am in the press of writing a letter to corporate, from one President to another, telling them how this office is being run. Went my contract expires I will be going to BGE HOME like most of you good techs have gone. Calvin M. 10/18/15 |
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I love Blue Dot. They are very professional, knowledgeable, and very courteous. Every person that I have had come out to perform my maintenance has been absolutely wonderful! Thomas L. 10/16/15 |
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Arrived on time. Mr. B. was very polite and efficient. He represented Blue Dot very well. Tony B. 10/15/15 |
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Thomas did a great job, explained what he was doing at all steps and answered all my questions. VERY GOOD TECHNICIAN THANKS Thomas L. 10/14/15 |
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Jason M. and Ray B. installed HVAC unit 10/12/15 and did a superb job. Were very professional and completed the work in much less time than had been estimated. Very satisfied w/ Blue Dot Services of Maryland Jason M. 10/13/15 |
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The service was outstanding as was the service technician Mike W. He went "above and beyond the call of duty" to fix our problem. He was professional, friendly, knowledgeable and took the time to explain what he was doing. Mike W. 10/12/15 |
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Blue Dot called me in advance of the technicians arrival as promised. Tony, my technician arrived within a few minutes. He put protective booties over his shoes and started to work on my furnace. He changed both my filter and humidifier pad and performed a thorough check of my furnace. Tony left the area clean when he was finished. I was very satisfied with his professionalism and thoroughness. I recommend Blue Dot to other customers. Thanks for a job well done! Tony B. 10/11/15 |
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Everything from the initial sales through the entire installation process was professional, knowledgeable and per the scheduled date and time. Glenn's sales presentation was both accurate and pleasant. The team of Joe and Eric did a professional install and cleanup. Extremely happy with the results. Glenn C., Erik P., Joe S. 10/10/15 |
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Tony B. the technician did an excellent job checking my HVAC units. He was courteous, thorough and professional. Tony B. 10/10/15 |
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Showed up on time. Made sure not to make a mess. Were very nice. Kevin G., Justin P. 10/09/15 |
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Everything from initial sales through the entire installation service was smooth and professional. Joe S. and Eric P did a very professional install. Glenn's sales information and presentation was very low key and personable and accurate. Gary M. 10/09/15 |
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The crew of Bryant G,, Rey M, and Montre installed a furnace and an air conditioning unit. They were wonderful, polite and worked until both units were installed and tested. They also cleaned up after themselves. It was excellent service . Bryant G. 10/09/15 |
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Peter was very professional and spent more time than anyone in the past has ever done.He had a great deal of knowledge about the units. Peter P. 10/08/15 |
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We purchased a new Carrier Heat Pump from Blue Dot, and the technicians who installed it were exceptional. They arrived on time, and were very knowledgeable, efficient, and neat. They were also cordial and very customer oriented. Shawn M. 10/08/15 |
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Tony did a heat pump check for winter today. Very polite and courteous. Replaced humidifier pad and checked air filter. Explained how an air scrubber worked which we will consider adding to our unit in the future. Great job today, Tony. Tony B. 10/08/15 |
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Tony continues the terrific service I've enjoyed & come to expect from BlueDot Tony B. 10/08/15 |
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Fall maintenance performed today and technician, Zach S. was very professional and explained items which needed to be repaired. Due to the repairs needed he suggested we consider replacing our furnace. He arranged an appointment for the sales representative to meet with us day at 11:30. Very happy with Blue Dot. Zach S. 10/06/15 |
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Bryant Gutierrez and his assistant, Rey M. Showed up at my house on time and began work immediately. They worked for nearly 11 hours installing a new AC unit and furnace. They were professional, polite and diligent. They made sure to explain everything to me before they left. I only wish all technicians I deal with were as exceptional as these two young men! Bryant G. 10/05/15 |
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