Blue Dot Services of Maryland - Our Reviews
Overall Rating
(4327 Reviews)
(628 Reviews)
(654 Reviews)
(1802 Reviews)
(19 Reviews)
(177 Reviews)
(148 Reviews)
(8 Reviews)
(131 Reviews)
(9 Reviews)
(720 Reviews)
(13 Reviews)
(18 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Blue Dot Services of Maryland has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Dwayne was very helpful and informative. He was a pleasure to work with. Dwayne T. 07/09/15 |
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Our install technician, Bryant, was wonderful. He was professional, courteous, helpful, and skilled with his job. He was able to get our new unit in without any trouble. I would recommend Blue Dot! Bryant G. 07/08/15 |
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I had a wonderful experience with Blue Dot Services of Maryland. All of the employees I interacted with were wonderful - the service technician who came out for the first consultation, the gentleman who discussed the new unit with us and payment options, and the intall technician who did the work of removing our old unit and replacing it with the new unit. They were all very professional, helpful, and skilled at their jobs. The ONLY reason I am awarding the company a 4 instead of a 5 is because we had to reschedule the intial consultation because the first technician was running so far behind. Our appointment was for between 10am-2pm, but at 2pm, the company called to tell me that he wouldn't get to my house until after 6pm. When I said I'd like to reschedule, the next available appointment was four days later. My entire experience with the company AFTER that initial failed first consultation was wonderful! Bryant G. 07/08/15 |
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My air conditioning started to fail, and my old installer was gone, so I searched anew. Blue Dot did so many things right. They came promptly, were respectful of my home and of me, did not make me feel like I didn't know anything, and had the right prices. Dave Strazzire, the "comfort advisor, looked over everything carefully and gave me a thorough estimate. The Service Pro "Dave S." was also very helpful and the installers, Kevin and Will, were professional and finished about 90 minutes sooner than they estimated. Dave S. 07/08/15 |
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Don and Ty worked tirelessly to complete the installation of a new heat pump. They were very professional and respectful of our home. I don't even think they even got a lunch break that day!b Thank you again....we always call Blue Dot they are honest and dependable! Donald B., Tyshad M. 07/08/15 |
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Dwayne T is a good technician yesterday he explained everything clearly for me to understand I give him 5 stars great job!!! Dwayne T. 07/08/15 |
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This is a review of a service call received from "Jason Miller". We called Blue Dot to come service our Air Conditioner, because it was not blowing cold air. When Jason arrived at our house, he inspected our A/C unit, and make all the necessary repairs and inspections. My husband and I would like to thank Jason and Blue Dot for your excellent and professional service; you came through for us just in time, because our house was so hot and humid inside. Lastly, Jason informed us of contacting someone at BlueDot about replacing our cooling unit since it has been over 10 years since we have had the same cooling unit. Keep up the good work and Thank You!! Jason M. 07/07/15 |
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Great service.. and I was very pleased with their work...would surely recommend this company Kevin G., William H., Zach S. 07/07/15 |
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professional and very educated in the field. Pollite with a mild sense of humor. Zach S. 07/07/15 |
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Excellent installation. Kevin G., William V. 07/06/15 |
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Richard H did a fantastic job. Our HVAC cooling coils were leaking and he gave us three different options. Ultimately we had to go with the most costly, but I knew that he and Blue Dot were providing us with great work at a fair price. Really happy with the work done and with the service. Richard H. 07/05/15 |
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Cory was professional and did a thorough job. I was very pleased with the service. Cory W. 07/05/15 |
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The whole crew - Bryant, Ben, and Tony were professional, friendly, and competent. Thanks! Bryant G. 07/03/15 |
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My air condition went out unexpectedly, and I didn't need a salesperson pressuring me to go beyond my budget in purchasing a new one. I was blessed to get Glenn, an understanding and thoughtful Comfort Adviser. He gave me three options for my A/C purchase. Once I made my selection that I was most comfortable with, Glenn wrote up the sale--without any pressure to buy more. As he was leaving, he said if the heat in the house get to be too much, let him know. He would bring me a window unit until my new air condition is installed. Glenn is a great employee for your business! Glenn C. 07/01/15 |
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Fernando did a complete check up of my air condition. He explained to me in detail what was wrong. I trusted his results and knew I needed a new air condition. He contacted his office, and a salesperson came out the same day. Fernando is a professional and trustworthy Service Technician. Fernando D. 07/01/15 |
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Bryant was a considerate, dependable and well-informed Installation Technician. He was committed in getting his job done in timely manner and accurately. It was amazing to see how he worked alone for hours upgrading my existence pipes/structures and installing my new air condition. Bryant finished the installation in the time that was estimated by the Salesperson. He cleaned up, (extremely neat in working) aired the furnace room, shut and locked all doors that were in his working area, and tested the air condition –which it rapidly cooled my house. Bryant went over the installation process with me—giving details on what and how he completed the installation. I was able to clearly understand the work he did and how to care for my new air condition. He is a valued employee to your company and customers. Bryant G. 07/01/15 |
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The team fast and efficient. Everything went great. Donald B., Justin P. 07/01/15 |
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(No comments) Shawn M., Tony M. 07/01/15 |
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I was very pleased with the work of Shawn and Kyle. They respected my home with plastic and shoe covers. Shawn work diligently and professional to perform the job ,letting no obstacle stand in his way. Shawn M. 07/01/15 |
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Kevin G and Will V. did a great job installing our new AC unit. They were very professional and respectful. Thanks for the great job? Kevin G., William V. 07/01/15 |
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James G was very professional and knowledgeable and took the time to explain everything to me in detail. And tried everything possible too revive my old system but advised me that I"d be throwing money away trying to repair my 28 year old unit. His wonderful service and attitude made me glad I went with Blue dot. James G. 06/30/15 |
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Carlos explained everything and took care of figuring out our AC problem. Carlos R. 06/30/15 |
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Frank was very efficient and professional! He not only replaced the part when he inspected my air conditioner (after indicating problem to me) but also indicated that I would require a similar replacement in my furnace. He completed these actions in an extremely timely manner. Thanks Frank! You are the BEST!!!!! Frank E. 06/30/15 |
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Jason and Ray did an excellent job in my AC installation, they were knowledgeable, personal, and hard-working men. Their professional behavior was something that you do not always encounter in the business of service. AN EXCELLENT JOB. Thank you.
D. Reaves Jason A., Ray E. 06/30/15 |
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Jason and Ray did an excellent job in my AC installation, they were knowledgeable, personal, and hard-working men. Their professional behavior was something that you do not always encounter in the business of service. AN EXCELLENT JOB. Thank you. Jason A., Ray E. 06/30/15 |
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Jason A. did a fabulous job installing my heatpump. The equipment was neatly installed and works perfectly. He and his co-installer were professional and knew all about the equipment they were installing. I was very pleased with the work that they did. Jason A. 06/28/15 |
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I was in the market for a new HVAC system, and used Yelp to help me narrow down my list of companies in the Baltimore area. I'm new to the city, so Yelp was vital to my search process. Blue Dot had consistent high ratings. I selected 4 companies to come out and give me an estimate. I live in a 4 story historical condo so there were some challenges: the A/C unit has to go on the roof, the access to the inside Condo furnace room was pull-down stairs, the Heater unit space was limited, etc. etc. Not your normal easy job. Bill, the customer service/sales rep came out and literally spent 2 hours and climbed everywhere - roof, attic, and as a former installer he knew everything and patiently walked me through what they would do, what they needed to do, and where I had some non-code compliance issues that needed to be addressed. He outlined 3 options in terms of A/C and Heater combinations and discussed the features of each very clearly. He talked about the install process and timeline. I've purchased HVAC systems in the past, and I was very impressed. He told me that due to existing wiring to the roof I'd be limited to a single stage/speed unit (i.e. the fan runs at only one speed - high). He did say that he thought they might be able to run a second line - but needed his electrician to take a look.
Of my other three contractors, one never showed, one was in and out in 30 minutes and told me only one brand (Airtemp - not a highly rated brand) would fit. The third company rep also was in and out in 30 minutes and his comparable price for a Lennox unit (same brand Blue Dot was proposing) was higher and he missed all of the non-compliance issues that needed to be fixed.
I went with Blue Dot and am very happy I did. The install went very well. Ramon and Tony came out and did the install. Ramon was perfect - very knowledgeable, courteous, and even brought in portable AC units so we would be comfortable while they had the AC off during the install. They wore 'booties' and put tarps down to cover the entire work area, and when finished they did a complete cleanup and Ramon patiently walked me through every part of the install- showing me the work that was done, why they did it, what I needed to do under any abnormal circumstances (i.e. water intrusion), and walked me through how to operate the "Edge" thermostat (very impressive thermostat). And - their electrician came out and found a way to run a second wired to the roof so I could utilize the 2-speed feature of our system.
We couldn't believe how much quieter the new unit is vs. our old unit, and it works great. And the higher efficiency will save on our utility bills. In summary, the process from start to finish was highly professional, thorough, and their price, while not the lowest, was the best for the high quality Lennox system we selected. I can highly recommend Blue Dot. Ramon R. 06/28/15 |
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Dwayne T. was polite, courteous, and did his job on the roof despite the heavy rain. He educated me in the care of my HVAC, something no other Blue Dot service person has ever done in the past 10 years Dwayne T. 06/27/15 |
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Thanks for professional and timely service Shawn M. 06/25/15 |
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Thanks for professional and timely service Dwayne T. 06/25/15 |
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After a severe storm, my central ac was out. I should tell you that I have been a customer of Blue Dot for 30 years. I have an unusual system, and Richard H.. is an expert on it - very few of these are around in residential areas. Jamison (the wonderful dispatch manager) dispatched him even though it was 8 p.m. and the roads were flooded. They know of my health issues and really accommodate my needs. Richard is knowledgable and experienced, and I hope he teaches this kind of system o future hires - I will never forget how Blue Dot went above and beyond to help me. Richard H. 06/25/15 |
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Thanks for professional and timely service Richard H. 06/25/15 |
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Jason A and Ray E, arrived as scheduled, introduced themselves, were professional, left the work space clean and reviewed the product with me prior to leaving. They earned the five stars! Jason A. 06/24/15 |
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Thomas L has given me exceptional service the two times I have had him here. He seems to go beyond what is expected and I am very pleased. I will also ask for him each time I have maintenance service. Thank him again for me. Fran Thurlow Thomas L. 06/23/15 |
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Both Donald B and Justin were great they were on time and the work they did was outstanding
excellent job. Donald B. 06/23/15 |
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Frank E. got us up and running much quicker than we expected and he was professional from start to finish. Excellent service! Frank E. 06/23/15 |
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Richard Humphries has an excellent background and lots of experience - he is a true professional Richard H. 06/23/15 |
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We had Dwayne T come by and he was both very professional and knowledgeable. He had been busy all day and got here at 6:30 pm. But he was very sincere and honest in his assessments. We have a new unit and there were issues with cooling. WE would also like to advise Blue Dot that it would be very considerate if they would monitor and call its clients to advise when the services team will be late. WE had been scheduled for 10 am- 2pm. Dwayne T. 06/22/15 |
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Carlos was polite and professional. However, he was a little pushy and "salesy." We became skeptical when he told us that Trane (brand of system we have) was not a good brand in general. We were offended by that comment, as we believe it to be a great brand. We opted to get a second opinon when he told us we would need to replace our system and it would be thousands of dollars. Thankfully we did, because we are able to get our system fixed for less than three times that with another provider. Also, Carlos really pushed us to give this review and it was annoying to find out that you would need to create an account just to do so, which made us stop altogether. What a hassle! Dissapointing, as we have been loyal blue dot customers for a LONG time and have opted to take our business elsewhere. Carlos R. 06/22/15 |
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Richard Humphries did an excellent job on all three units and seems to have a vast background of knowledge and experience Richard H. 06/22/15 |
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Appreciate the dedication Carlos has in providing amazing customer & technical service. After a very long day and still more to go he showed up and repaired our unit to cool down the house in this heat! Thanks!! Always maintaining great care to our home, in and out to ensure not a repair was overlooked. All the while double checking his work and returning it to working condition. Carlos R. 06/19/15 |
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Carlos walked me through the problems and helped to solve it in the most inexpensive way! He knows what he is doing. He went above and beyond the call to help. Carlos R. 06/19/15 |
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Zach and his partner (Ryan? sorry not to be sure) also did a good job installing our second unit. My only criticism is that they did not do a thorough clean-up after they finished the installation. Overall I'm quite happy with the job they did, but the clean-up left room for improvement. Zach S. 06/19/15 |
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Here's a review of the job Kevin and Will did installing a new AC unit for me. I'm completely satisfied. They did the job well; they were friendly. They explained what they were doing and how to use the new thermostat, they protected my house from dirt with drop cloths where they walked; they cleaned up thoroughly. I'd call it a first rate job. Thanks to Kevin and Will. Zach S. 06/19/15 |
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Here's a review of the job Kevin and Will did installing a new AC unit for me. I'm completely satisfied. They did the job well; they were friendly. They explained what they were doing and how to use the new thermostat, they protected my house from dirt with drop cloths where they walked; they cleaned up thoroughly. I'd call it a first rate job. Thanks to Kevin and Will. Kevin G., William V. 06/19/15 |
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6/18/2015 - Shawn and Kyle installed my air conditioning system and replaced the furnace. Their professionalism, from discussing options throughout the day, to being so neat and tidy in my home and outdoors. Upon completion, they identified a problem with one of my copper pipes, they spent an extra hour ensuring the problem was properly fixed. This was after an 8 hour day. Thanks Shawn and Kyle, this morning waking up to a perfectly cool home was amazing! Shawn M. 06/19/15 |
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Robbie was wonderful ... with my house down to 45F ... Robbie brought heat and confidence to Avery distressed grandmother! Thanks, Robbie!!! Robbie F. 06/18/15 |
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Dwayne was nice polite well dress in the proper uniform he care about the customer. he took his time to explain why a/c unit was not working gave me some helpful tips and he even took the time to write instructions down for me and my household. As far as I can tell he is good employee thanks for your service. I give him 10 starts. Dwayne T. 06/18/15 |
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5 starGreat Team--Shawn, Kyle, Robb C. Worked very hard all day to install a completely new system in my house. Thank you guys for working so late in the evening to get this done! In fact thank you Blue Dot for your prompt response! Shawn M. 06/18/15 |
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Zachary and Ryan installed my A/C. They were prompt, extremely polite, informative and very conscious about cleaning up after themselves and most of all didn't leave until it was working properly and tested. Zach S. 06/17/15 |
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