Blue Dot Services of Maryland - Our Reviews
Overall Rating
(4327 Reviews)
(628 Reviews)
(654 Reviews)
(1802 Reviews)
(19 Reviews)
(177 Reviews)
(148 Reviews)
(8 Reviews)
(131 Reviews)
(9 Reviews)
(720 Reviews)
(13 Reviews)
(18 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Blue Dot Services of Maryland has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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My new A/C unit was not cooling my condo below 82 degrees. Fernando found a setting that was needed to be set in order to keep my unit operating properly. Whatever he did was perfect. I am comfortable at 72 degrees again, and everything seems to be working fine now. Thanks, Fernando. I will request you if I ever need help. Fernando D. 06/16/15 |
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Job well done Jason + Keith!! These two guys worked as a cohesive team to achieve the ultimate goal of installing my heat pump system into a oven baking attic. These guys kept me update with the work as it was in progress. After finalizing the hardware the technicians ensured that I was comfortable managing the system. I'm now able to enjoy my second floor of my home again. Thanks Jason and Keith!!! Jason A., Keith K. 06/16/15 |
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First, their technician Tim M. deserves the highest (five star) rating! But my experience with Blue Dot was generally unsatisfactory. Making a long story short, Blue Dot installed a new heating/ air-conditioning system for me in January 2015 at a cost of $7200. They had to return within days to re-do some electrical connections, at a cost of $143.00 -- I had no heat. In early May, when I first turned on air-conditioning, the outside pump didn't work. From that time until June 10 five technicians were sent to my home. The first four failed to fix the problem: the pump would run for about 15 minutes and after they left would shut down. Two of them told me the TXV valve was defective and should be replaced. The fourth technician said he would advise company to order a new valve. On May 30 because of lack of follow-up by Blue Dot, I filed a complaint with the Better Business Bureau. I made an appointment for June 9 for a tech to come with the new valve. I waited all day, but no one showed or contacted me. The next day I telephone the company national headquarters, who succeeded in lighting a fire under Blue Dot. Technician Tim M arrived in the evening, immediately diagnosed the problem correctly, told me valve was not defective, that refrigerant pressure was way too high because at the initial install in January someone had made a "bad mistake" by putting way too much refrigerant in the pump! Apparently much care must be taken in cold weather in this respect. Tim also adjusted the air flow inside my house for the better. Air conditioning has worked perfectly since Tim's visit. It's my impression that other technicians were inadequately trained "preventive maintenance" techs who don't know how to troubleshoot. Blue Dot may be over-extended. Technicians tended to arrive late, considerably after the customary 4 hour time window given me by the company. And the failure to show on my June 9 appointment was inexcusable. I wish Tim all the best in making changes to Blue Dot's service; they need more people like him. Tim M. 06/16/15 |
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Shawn and his helpers were very courteous and professional. They treated my home as if it were theirs, using boots and drop cloths. Shawn
worked beyond his duties by going up a ladder to install my air conditioner.
He gave me tips on the system's care. Shawn M. 06/15/15 |
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Dwayne was professional, personable and a good teacher. I want him the next time I need help. Dwayne T. 06/15/15 |
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I was extremely impressed with Mr Dwayne's work and professionalism Dwayne T. 06/15/15 |
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Don and Justin were both very professional and polite and friendly. Donald B., Justin P. 06/15/15 |
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Great service and excellent work! Ramon and Tony had our system installed quickly!! Great to work with and would definitely recommend them to anyone!! Tony M., Ramon R. 06/15/15 |
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Frank E. did an excallent job on repairing my air conditioner. He found the problem, gave me several alternative methods of maintenance or repairs and their prices. He was on time and very professional. Frank answered all my questions and represented his company very well. Frank E. 06/12/15 |
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Cory W. was professional, efficient and effective in evaluating my old water heater and then installing a new water heater. Excellent! Cory W. 06/12/15 |
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Gary M. was professional, efficient and effective in evaluating my old water heater and then installing a new water heater. Excellent! Gary M. 06/12/15 |
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Cory was professional and helpful. He gave us bad news, but it was done with thoughtfulness and concern. He laid out all the options and gave us good guidance. Thanks Cory, thanks blue dot. Cory W. 06/11/15 |
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From the first phone call to final installation, everyone I encountered was very helpful and professional. We got off to a great start when I called at 9:30am to schedule an estimate, I was told someone could be here by 11:00am. At 11:00 on the dot, my doorbell rang. The installation techs were quick, thorough, and cleaned up after themselves. All in all, it was a pleasant experience. I would definitely recommend to a friend. Donald B., Kevin G., Justin P., William V. 06/11/15 |
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Frank was the penultimate professional and quite a detective. He took his time and finally identified the hidden issue. I only want Frank servicing my units from now on. He was the most knowledgeable of the three technicians sent to my home. Frank E. 06/11/15 |
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Had two new HVAC systems replaced. These guys did an outstanding job, worked 8 straight hours without a break and ensured all systems worked properly. Very professional service and kudos to Ramon, who guided me throughout the entire process. Tony M., Ben M., Ramon R., Joe S. 06/11/15 |
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Kevin, Will and Tony arrived at my home at 8am, they were very professional, started working immediately to replace my heat pump and furnace. They answered my questions, after the installation they stayed to assure that the system was working properly and they cleaned up the work area removing all trash. Before leaving Kevin gave me information concerning the system, definitely will refer Blue Dot to friends. Thanks guys for a job well done! Kevin G., Tony M., William V. 06/11/15 |
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Dave was very professional and thorough when quoting the purchase of our AC unit. Dave S. 06/10/15 |
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Blue Dot Services installed a ductless air conditioning unit in our home. Jason and Keith were professional and polite, and they were careful to clean up when the job was completed. They did an excellent job, and I would highly recommend the company as well as these installers. Dave S. 06/10/15 |
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Blue Dot Services installed a ductless air conditioning unit in our home. Jason and Keith were professional and polite, and they were careful to clean up when the job was completed. They did an excellent job, and I would highly recommend the company as well as these installers. Jason A., Keith K. 06/10/15 |
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Don and Justin did a nice job on the installation of my new AC unit, Very professional and polite. the work was performed in a timely manner. Donald B., Justin P. 06/10/15 |
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From the first phone call to final installation, everyone I encountered was very helpful and professional. We got off to a great start when I called at 9:30am to schedule an estimate, I was told someone could be here by 11:00am. At 11:00 on the dot, my doorbell rang. The installation techs were quick, thorough, and cleaned up after themselves. All in all, it was a pleasant experience. I would definitely recommend to a friend. Donald B., Kevin G., Justin P., William V. 06/10/15 |
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Great service 06/10/15 |
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John M. was very professional and knowledgeable. He was very thorough and helpful in answering my questions and concerns. I have always had a positive experience with Blue Dot and their technicians. Thank you!! John M. 06/10/15 |
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The equipment install was fine but the installers didn't put down plastic or canvas so they left dirt and mud on my carpet and hardwood floors. Also, Will installed a carbon monoxide detector on my upstairs wall without first asking if I was okay with him drilling holes into my wall. The instructions on the detector say it can be placed on a tabletop and I would rather have it on a table than mounted on the wall. Kevin G., William V. 06/09/15 |
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Dogged expense bullet! Service tech. recommended $729 part and labor repair on A/C unit. Really wanted to replace unit. Got estimates from BlueDot from $6,000-$9500. Ordered part online for $42 and had electrician install for $100 within 20 minutes. That was close. Richard H. 06/08/15 |
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The installers, Don and Justin were great. They arrived on time!!!!!! When the job was complete, they conducted a walk through with me to explain the new system. They also gave me a turotrial of the newly installed digital thermostat. I'm extremely satified with the service I received from Don and Justin and Blue Dot Services of Maryland. Donald B., Justin P. 06/08/15 |
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John Mullins, Service Technician for Blue Dot Services of Maryland, provided outstanding and professional assistance to us on 06/02/2015. John was very cordial and knowledgeable about our issues. He was very understanding about our concerns and advised us of all the options available from repairing our HVAC unit to replacing. I would definitely recommend Blue Dot Services. We have used them on several occasions and have been satisfied with their customer service. John Mullins should be commended on his professionalism. Keep up the good work!!!! John M. 06/08/15 |
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Very professional Walter "Skip" F. 06/07/15 |
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Good service -- detailed, polite and clean James G. 06/06/15 |
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Good service -- detailed, polite and clean Kevin G., William V. 06/06/15 |
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We have had 2 other Blue Dot technicians come to resolve a problem and neither one did anything but do a work-around. Larry came, diagnosed the problem and promptly fixed it without delay. He was courteous and efficient. I will ask for him by name the next time I need Blue Dot to come. Larry B. 06/05/15 |
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Justin, Don and Ryne did an excellent job installing my Carrier system today. Very courteous and professional. Ryne J. 06/05/15 |
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Justin, Don and Ryne did an excellent job installing my Carrier system today. Very courteous and professional. Donald B. 06/05/15 |
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Justin, Don and Ryne did an excellent job installing my Carrier system today. Very courteous and professional. Justin P. 06/05/15 |
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Ramon R and Tony M were on time for the installation of our air-conditioner. They were very professional and polite. Ramon explained the system to us. They completed the job and left the house as clean as it was when they entered. Very nice men to work with. Highly recommend. Tony M., Ramon R. 06/05/15 |
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The Blue Dot Technicians did an outstanding job. They were very professional. We are very satisfied with the installation job. Donald B., Justin P. 06/05/15 |
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Jeff E. & Ryan W spent the entire day at our home replacing AC, coils, and installing air scrubber. It was not an easy job but they were great. They did an excellent job, explained everything they were doing and discussed all the aspects once the job was finished. The cleanup was awesome...looked better than when they started. We have used Blue Dot and their previous company (Ridge) for 32 years and have NEVER had a complaint. Thank you. Jeff E. 06/05/15 |
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Timely arrival. Friendly. Performed maintenance as expected. Jeff E. 06/05/15 |
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I have been a customer with an annual service agreement for almost 20 years. I have been pleased with the maintenance of my electric heat pump. I especially like the technician (Mike W.) who came to my home for a Spring 2015 service check. He was very helpful and knowledgeable in answering all of my questions. Mike W. 06/04/15 |
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Fernando fixed the problem with my AC, recommended a step for prevention, and was very pleasant. Fernando D. 06/04/15 |
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John M was very knowledgeable and help me way all of my options for a new HVAC John M. 06/03/15 |
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Tony was wonderful especially with a barking Pug who loves visitors! He was very nice and efficient and answered all my questions. Very courteous of our hardwood floors and glad it had stopped raining for him while outside. Tony B. 06/03/15 |
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(no comment) Jason A., Keith K. 06/02/15 |
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hated to put very bad, one star, under mike w. he has been the only redeeming feature of blue dot recently. our last dealings with blue dot were sub par to say the very least. mike w was fantastic. he did whatever was possible to come up with a solution to give us some relief from the heat. he went way above the normal call of duty. he should be praised by your company. blue dot is lucky to have him. no i am not a personal friend and no he is not a member of our family. Mike W. 06/02/15 |
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mike w was great
blue dot, not great 06/02/15 |
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Richard was knowledgeable, committed to identifying and rectifying the problem, and remained at my home until the matter that brought him there was attended to. Richard H. 06/01/15 |
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Blue Dot always provides us with excellent service. Their techs are always prompt and never try to sell us what we don't need. We have used them for over 25 years. Wouldn't consider using anyone else Cory W. 05/31/15 |
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John gave an honest assessment of the HVACsystem .He offered options to remedy the situation. He was helpful and mannerly. John M. 05/30/15 |
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Mike W.arrived in a timely manner and after listening to my version of my AC systems performance, began to review the systems performance. After a though examination of the unit, Mike then reviewed with me some of the possible circumstances which through time, may have resulted in my AC’s sub-standard performance as well as some of the available corrective options ranging from a simple replacement of parts to replacement of the entire air conditioning unit. I found Mike to be a very easy person to talk to and his ability to explain a complicated situation, was well received. Jason A., Mike W. 05/30/15 |
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Mike W.arrived in a timely manner and after listening to my version of my AC systems performance, began to review the systems performance. After a though examination of the unit, Mike then reviewed with me some of the possible circumstances which through time, may have resulted in my AC’s sub-standard performance as well as some of the available corrective options ranging from a simple replacement of parts to replacement of the entire air conditioning unit. I found Mike to be a very easy person to talk to and his ability to explain a complicated situation, was well received. Mike W. 05/30/15 |
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