Blue Dot Services of Maryland - Our Reviews
Overall Rating
(4327 Reviews)
(628 Reviews)
(654 Reviews)
(1802 Reviews)
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(8 Reviews)
(131 Reviews)
(9 Reviews)
(720 Reviews)
(13 Reviews)
(18 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Blue Dot Services of Maryland has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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We are very happy withnthr service of Blue Dot. Everyone from the initialbtech ti the gentlemen who did the installation havebeen wonderful. Blue Dot was the only company that could come right out and that was much appreciated Evrn the ladies at the office provided excellent service! Steve B., Tony M., Ramon R. 05/30/15 |
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Very professional. I'm happy with the new system. Fernando D., Shawn M. 05/30/15 |
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Peter was very knowledgeable and helpful. I had an appointment set up for an estimate on a new heat pump prior to him leaving. Excellent service. Peter P. 05/29/15 |
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Frank E. was knowledge and fixed our A/C quickly. Very professional. Asked if we had any questions. Also took care of our warranty concerns. Would recommend. Frank E. 05/29/15 |
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Mike W.arrived in a timely manner and after listening to my version of my AC systems performance, began to review the systems performance. After a though examination of the unit, Mike then reviewed with me some of the possible circumstances which through time, may have resulted in my AC’s sub-standard performance as well as some of the available corrective options ranging from a simple replacement of parts to replacement of the entire air conditioning unit. I found Mike to be a very easy person to talk to and his ability to explain a complicated situation, was well received. Mike W. 05/28/15 |
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Your technician Tony B. arrived on time and was very knowledgeable and professional. Again outstanding service from Blue Dot and your technicians. Tony B. 05/28/15 |
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Under warrantee compressor was replaced by Blue Dot in February. When we used the AC for the first time in May it cooled for about one day. Service Tech who came out said he adjusted the thermostat and left. AC worked for another day and then just blew hot air but did not cool. Second service tech told us the compressor was failing. AC cooled for another day and then failed holiday weekend. Blue Dot sent out Richard H after 6pm so I would not need to miss another day of work. He diagnosed the problem as having too much refrigerant in the system when the compressor was installed. That was causing the system to overheat. He siphoned off some refrigerant and got the AC functioning again. Finally, cool air. Hopefully it will last and Blue Dot will only be coming out for the routine twice a year maintenance.
Richard was professional and was able to explain the problem in a manner in which we could understand. We really appreciate his expertise and ability to get the system working. Richard H. 05/27/15 |
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After checking out wwhat the techs being a former hvac mechanic myself I have to say there work was over and above my expetations.They added or fixed things i thought wouldnt be part of the contract.I am very happy with the install and the techs were top of the line Tony M., Ramon R. 05/27/15 |
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Dwayne T. provided me with great information on how to keep my system in good working order and answered all of my questions. Dwayne T. 05/27/15 |
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Shawn & Kyle were very professional and helpful this morning...made us feel very comfortable Shawn M. 05/27/15 |
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Fernando repaired my system recently, which was under contract. It seems to me my coils were leaking for a couple of years, and Fernando was the first to recognize and diagnose the problem. Thanks, Fernando! Fernando D. 05/27/15 |
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Both of the service techs, Don & Will who installed a new air conditioner at my condo were great. They were punctual, professional and literally spent the entire day replacing my antiquated and broken unit. They cleaned up behind themselves and explained the new equipment to me before leaving. In light of their service, I would definitely recommend Blue Dot to family and friends. Donald B., William V. 05/26/15 |
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Did not provide adequate response to question on the thermostat Tony B. 05/26/15 |
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Tony B was on time and very courteous. Tony's service was second to none!! I have the annual service policy on my Air Handler, Boiler and outside Air Conditioner. Tony serviced all three units including adding refrigerant to my Air Conditioning Unit. I hope Blue Dot sends Tony again in the fall! Tony B. 05/26/15 |
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Skip just provided an annual service to our Air Condition unit. He is the complete professional, examining all systems and providing any explanation as needed. Not only is he a excellent Tech his customer skills are outstanding. He is a outstanding representative of Blue Dot services.
Steve Walter "Skip" F. 05/25/15 |
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Ramon and Tony installed new Carrier heat pump in our home. They were both very professional and their work was outstanding. They answered questions and advised us on issues relating to the install. They helped us make changes if necessary. I would recommend either individual too friends interested in work from BlueDot. All interactions with Bluedot have been efficient, timely, and competitive with other vendors. Tony M., Ramon R. 05/24/15 |
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Install Technician Kevin G. worked at my home a total of 4 days dismantling and old heating/cooling unit, and replacing it with a new one. He was very efficient and clearly explained everything that needed to be done to make sure I was getting the safest, most energy efficient system for my money. He was courteous and engaging and a pleasure to work with. I would highly recommend Blue Dot and Kevin in particular to anyone who needs heating/cooling service work. He worked with a young apprentice by the name of Ryan and just wanted to give them both credit for a job well done. Stan Stovall Kevin G. 05/23/15 |
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Excellent service! Frank E. was extremely professional and got to the root of the problem quickly! Frank E. 05/22/15 |
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Jeff and Ryan were on time and did good work. They explained everything and cleaned up well when done. Jeff E. 05/22/15 |
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Great job installing our new Mitsubishi Electric Air Conditioning units. These guys were so professional and did an excellent. I would recommend Blue Dot as well as these installers to anyone looking to add these units. Jason A., Keith K. 05/22/15 |
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Outstanding customer service. Extremely competent, professional, and helpful. Very attune to our needs and recommended a product that we feel will be very beneficial for us. Cannot say enough good things. We have always been pleased with Blue Dot service. Peter is a credit to Blue Dot. Simply the best! Peter P. 05/22/15 |
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15 year old system needed major repairs. Still blew cold, but leaking coil would not provide cold air consistently. Decided on a replacement system. Comfort consultant Doug Troyer was at my house in 2 days (I was unavailable for a next day appointment) and he was extremely knowledgeable. Installation crew, Ray E., Joe S., Mike, and Adrian were great; a real professional team! Michael C., Ray E., Joe S. 05/21/15 |
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Dwayne did an excellent job in explaining what he did and what he checked out.He recommended several things, Surge protectors etc that I am thinking about. Dwayne T. 05/21/15 |
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Dwayne did an excellent job in telling me what he did and how he did it. He recommend several improvements, ie Surge Protection etc. I am thinking about the improvements. While he was late, it was a none issue and he completed his work in a very professional manner. 05/21/15 |
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5 starThis is a review of the service call from Walter "Skip" F. He was able to find the refrigerant leak that the previous tech could not find. He also alerted me to two things to keep an eye on (one was the proximity of my dryer vent to the unit) and was very helpful, courteous and thorough.
I am a little concerned that this is the third time I have had technicians clean up work that could be a result of the initial installation (1, system was empty within first 30 days, 2. minor cleanup of screws that pretty much cut my hands each time I changed the filter - even though that wasn't the purpose of the call, and 3. possible substandard braze that lead to the leak), but the repair techs have always been professional and stood behind the product.
Outstanding job Skip! And Thank you!! Walter "Skip" F. 05/21/15 |
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Justin and Don did a great job! Donald B., Justin P. 05/21/15 |
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Dwayne T did an great job in working on our furnace. He was very professional in dealing with me. Dwayne T. 05/20/15 |
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My air conditioner stopped working over Mother's Day weekend. I called Blue Dot on Sunday expecting to get an answering machine and hoping I could schedule something during the week. To my pleasant surprise, someone answered the phone and then told me a technician would be at my house between 2 - 8 pm. Peter Polesky arrived around 5:30 pm and quickly diagnosed and fixed the problem. Peter was very pleasant and polite. He quickly diagnosed the problem and fixed it. He took the time to explain what the problem was and what he did. I've been a Blue Dot customer for many years and am continually pleased by their customer service and the quality of their employees. Peter P. 05/19/15 |
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Dwayne T came onsite to do a Cooling Systems Check. During inspection, he noticed a TXV valve was not functioning as it should and the coil drain pan was cracked on a 3 year old Carrier furnace system. Both are covered under warranty and have been submitted to be replaced. While he was here, I opted for the 1 yr protection policy due to the state of my AC (Goodman), which he then spent over an hour disassembling, thoroughly cleaning and reassembling to make sure the coil was completely cleaned out. The Blue Dot Tech did a beautiful job today, just as they did when they installed the new furnace and evaporator coil 3 years ago... They make sure the job is done right with great attention to detail and you as the customer are completely satisfied. Dwayne T. 05/19/15 |
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Peter did a great job to get our A/C up and running on a very hot day. He is very professional, clean and easy to communicate with. 5 Stars Peter P. 05/19/15 |
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Peter is the best. 05/19/15 |
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Dwayne was professional and did his job Dwayne T. 05/19/15 |
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(no comment) Peter P. 05/19/15 |
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zach was good Zach S. 05/18/15 |
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Blue Dot was professional and knowledgeable. They gave maintenance tips that will help keep my unit running for a lifetime. Jason A., Dan K., Kendall R. 05/18/15 |
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I had a call back after Blue Dot got my system up and working. Richard H. was very efficient and went up in the hot, hot attic and fixed the issue. I was forever grateful because it was so hot out and now my house is cooling. I'm a Blue Dot customer for a long time to come. Thanks. Richard H. 05/18/15 |
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First time using Blue Dot. Matt was super. Best service tech to ever visit my home. Very knowledgeable. Courteous. Friendly. Way superior to the service I was expecting in getting my A/C unit running strong(thought I was gonna be talked into replacing current unit that works just fine). Instead.....Matt knew what the issue was just from my description and concerns. Replaced only what "needed" to be replaced. And made sure that everything else was working properly. Would definitely him recommend to all of my fellow home/ business owners. Andre' Bishop Matthew P. 05/18/15 |
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very good and very fast Tony B., Ray E., Bryant G. 05/18/15 |
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Dwayne is friendly and professional. I am happy with his service. Dwayne T. 05/18/15 |
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hey haven't fixed anything for us, but they've been on time and helpful in answering all of our questions when they stop by for bi-annual service. I'd recommend them. Frank E. 05/18/15 |
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Tony B. rocks! He was knowledgeable, helpful, thorough and great with our cat! Got to our house early, and was carefully considerate of our property. Couldn't ask for more! Very pleased. Tony B. 05/17/15 |
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On time, good answers to questions and pleasant. John M. 05/17/15 |
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Very prompt, friendly, and knowledgeable . They took time to show me the system and used care on our property. I was very satisfied. They even listened to my suggestions Justin P. 05/16/15 |
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Very prompt, friendly, and knowledgeable . They took time to show me the system and used care on our property. I was very satisfied. They even listened to my suggestions. Donald B. 05/16/15 |
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(No comment) Jason A., Keith K. 05/16/15 |
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We had carbon monoxide high reading. The fire department suggested we retain Blue Dot to check all of our appliances. We have propane gas service to our furnace, hot water heater, .stove, dryer and fireplace. Matt thoroughly checked each appliance and the rest of the house with his meter. He even pulled the stove out from the wall with my permission and still found nothing. He then tried to recreate the conditions in the house at about the time the alarm went off. Still no luck, but what an effort. His concern and professional approach is exemplary and you should be proud to have him as an employee. I would recommend he and your company highly to my friends.
Dick Cochran Matthew P. 05/15/15 |
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Contacted Blue Dot on 5/11/15, Met with representative on 5/12/15, Technician was at my door, 8:30 a.m., 5/13/15. Had a new heat pump and air conditioning system by 8:00 p.m. that evening. I was very impressed with the promptness of the service. Thank you Blue dot and service technician, Kendall R. for a job well done. G. Heavener 05/15/15 |
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My Air-conditioning system stopped working on 5/7/15. I contacted Blue Dot on 5/11/15. Their representative was at my house the following day to discuss my problem. It was decided that the 23 yr.old system need replacing. On 5/13/15, 8:30 a.m., technician, Kendall R. was at my door, ready to replace my heat pump and air conditioning system. I was very impressed with this polite and hard working young man. He took care, not to leave a mess by laying down tarps on my carpeting, and swept up after he finished the job. It was a very long day and he worked so hard the whole time he was here. Thank you Blue dot and Kendall R., for a great job. Kendall R. 05/15/15 |
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Joe was able to fix my AC issue by re-wiring my unit. He was very quick in identifying the issue. Ready to be cool for the Summer season. Also he installed my surge protector that the previous tech (Todd) claimed to have installed. KUDOS Joe S! Joe S. 05/15/15 |
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Efficient, left everything clean. Explained all of the new equipment before leaving. Donald B., Justin P. 05/15/15 |
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