Better Business Bureau - Denver & Boulder - Our Reviews
Overall Rating
(3466 Reviews)
(1676 Reviews)
(1747 Reviews)
(41 Reviews)
(2 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Better Business Bureau - Denver & Boulder has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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We reached out to get a refund on prepaid services by Tuff Shed that they never delivered. We couldn’t get a response or anyone to work with us to get things set right. After a few months of little response....no calls back. We wrote to the BBB to see if they could help us get some communication going and within a few weeks we had our refund and a leader of the company called us to tell us they apologize and to contact him directly if we needed anything else. So easy working with BBB they do everything! BBB Accreditation T. 04/27/20 |
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I pointed out advertising fraud relating to commemorative
coins produced in China advertised as gold and silver.
I had coins tested with XRF and they were iron and aluminum,, attracted by a magnet , no gold or silver!
I received credit after returning the coins, but the the fraud case was closed with no more info offered relating to fraud investigation.
I always thought the BBB was here to protect consumers from fraud - guess I was wrong Community E. 04/27/20 |
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Home Advisor was giving me the run around until I mentioned I was contacting BBB. As soon as I did, they issued a full refund to me. BBB Accreditation T. 04/27/20 |
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I love the BBB and under such challenging times, they were there to talk to and try to help, however, there wasn't a resolution that suited what I wanted. I was promised a refund but they just gave me a credit and that's why I went to BBB. They did reach out to Evolve Vacation Rental, however all I got was an email from evolve saying NOPE you are getting a credit and nothing more. Nothing else was done by BBB and they allowed the fraud to continue. BBB Accreditation T. 04/27/20 |
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I had an issue with Sling TV's "no refund" policy. I contacted BBB to see if they might be able to help me with the issue. I spoke about how they were using the Covid-19 quarantine to trick people into "free trials" and then charge their cards the day the trial ended and then not offer refunds of any kind. The BBB contacted them on my behalf and we were able to come to a refund option. BBB Accreditation T. 04/27/20 |
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The Better Business Bureau and the company involved treated my case with high priority. Community E. 04/21/20 |
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no comment Community E. 04/21/20 |
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Thankful for companies and associates like this who can get the job done. BBB Accreditation T. 04/20/20 |
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First business day after I submitted complaint money was refunded..I had multiple phone calls and emails for 3-4 days before submitting to BBB with no results. 04/20/20 |
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Did not help me resolve anything Community E. 04/20/20 |
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I received an email from the Better Business Bureau that they had solved my issue… Park It Right Towing NEVER refunded my “deposit” so I don’t know how the BBB can say my issue was resolved!!!! Very unhappy!! Christine Davi Community E. 04/20/20 |
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Helped me resolve my issue in a matter of a couple days. I figured it would take weeks. Very thankful the BBB was there to help when Sling TV basically blew me off and said sorry about your luck. Community E. 04/20/20 |
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Thank you very much for contacting My Moving Changes. My last name has only one "l" (Eliason). I will suggest your services to all my friends. EXCELLENT JOB. Well done! Community E. 04/20/20 |
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A total waste of my valuable time. The business in question ignored my specific issues and gave canned responses, and even lied. Despite having evidence showing that they were lying, the BBB did nothing. Maybe they cannot do anything. Which, makes them a useless participant in this process. 04/20/20 |
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There is no way to attach file with complaint 04/20/20 |
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I contacted the BBB because Century Link kept increasing my bill even though I had registered online on August 16, 2016 for advertisement for online and landline for $61.95 a month with no increase for 5 years. Instead they kept increasing my bill. When it hit around $83.00 I contacted BBB for help. When Century Link said they would apply discount and only charge $61.99 a month plus taxes, fees and surcharges I would not accept that since it was NO BETTER! BBB said it was settled but I knew after all the charges it would have been about the same. Now Century Link changed my account because of this without my authorization and of course now it will go up even more. I called Century Link today telling them I was surprised to get a letter telling me of the change and told "Marco" 3 times I wanted to keep the same account for $61.95 a month for 5 years but he would not do it. I know I am only a small peon (elderly woman) and they are a big company! BBB was certainly no help and seemed to make it worse! Community E. 04/17/20 |
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thanks for what you did. I got a call from Century Link that was very professional and my concerns were quickly addressed. 04/14/20 |
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BB of Denver and Boulder, CO helped me to resolve issues with a local business. Community E. 04/14/20 |
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My dispute was resolved thanks to the Better Business Bureau. I was pleased to have a place to air my grievances, and that they worked to get my situation resolved. I am very pleased with the Better Business Bureau. BBB Accreditation T. 04/14/20 |
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Thank you for your quick and professional help when I needed it. I really appreciate you being there for us. Great service! Community E. 04/14/20 |
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never has a chance to explain fully what the issue was. upon hearing from the company they simply closed the case. I would tell people not to bother with BBB. Not worth your time and effort BBB Accreditation T. 04/14/20 |
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no comment Community E. 04/14/20 |
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Very efficient and quickly done. Nice to know someone fights for consumer rights. Community E. 04/14/20 |
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I contacted the Better Business Bureau regarding unwarranted billing and threatened legal action against me by an out-of-state toll road business and their lawyers. The BBB stepped up, relayed my story to them and they had to admit that they were pursuing the wrong person and they dropped the issue and apologized. Thank you BBB persons for being there for me! Community E. 04/13/20 |
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I was getting no one to answer when I tried to cancel my phone. I tried multiple times on multiple days and it went to voice mail, then just disconnected. Not even able to leave a message. Community E. 04/13/20 |
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Representative was verify helpful in helping me resolve this situation Community E. 04/13/20 |
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I received two messages from the BBB. The first one was that my complaint had been received. The second was that BBB had contacted the Company of the complaint. Until this request for comments I have not received any other messages from the BBB.
I thought I would have received info back on whether the Company of the complaint had contacted you (BBB) in any way. I was disappointed about not getting any further info from the BBB. I have great faith in the BBB, and have no complaints except wishing for a comment whether the company I complained about had contacted you back. 04/13/20 |
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It seems to me that the BBB is just an email system where you confirm that the business did in fact respond to me. What we actually said didn't seem to matter at all. The business owner called me a liar. I presented a lot of evidence showing my side, and she presented none - she just said I was crazy and lying. She also focused on an issue that was completely irrelevant. I can't tell if she doesn't understand why I'm upset (she charged me for something without telling me she was doing it, at the request of a different person who has paid her for her work before instead of me), or if she is playing dumb. BBB didn't step in to clarify issues to make sure she understood why I was complaining; they just let her talk back to me without addressing any of my complaints. They decided she had "attempted to resolve the issue" just because she wrote back, without any regard for whether she was even talking about the same events (she was not). 04/13/20 |
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You where a very big help! I have send numerous emails and phone calls on my own and after I contacted the BBB was amazing how fast things moved along with there help! Thank you!! Community E. 04/13/20 |
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My case was closed out without resolution or clarification. Terrible first time experience 04/13/20 |
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I was very pleased with my experience. It brought the situation quickly to resolution and I was able to obtain a full refund. Thank you BBB! Community E. 04/12/20 |
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As soon as I posted my complain with Better Business I received my refund the same day after months of getting the ran around 04/09/20 |
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I don't understand why BBB closing my case when it was clearly Ibotta problem and I have asked to escalate the case to Ibotta managent to take corrective action? BBB was more interested in asking me to pay for BBB to help resolving the case. 04/07/20 |
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great job in getting my complaint resolved, tried for 10 months on my own, one call to BBB and the problem was solved!!
Thank you again!!
Judith Losanno 04/07/20 |
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BBB is awesome! Probably the best way to get company's attention and follow through to resolve your issue. Worked perfectly in my case and saved me around $700 Community E. 04/07/20 |
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BBB did an excellent job of mediating as result of bad customer service experience that I received lately from an Auto Body company in CO. The matter was resolved within or less than two weeks of my initial report to BBB. The most interesting was BBB carried me along of every step of their professional contact and actions with the Auto Body company. I sincerely recommend BBB whenever you're at a crossed road with any company. Community E. 04/07/20 |
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Thank you BBB! You did a very good job at attending to my problem , you showed concern and kept in contact very well. I would recommend the BBB to solve a problem. Thank you again Community E. 04/07/20 |
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I didn't feel that a clear enough explanation was given as to how the process works. And apparently the other side was more experienced as to how to respond. I was inadequate as far as my responses went, I was not sure how many times it was to go on and therefore I was frustrated that I did not know the rules and process as well as I could have. 04/06/20 |
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no comment BBB Accreditation T. 04/06/20 |
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I was ripped off by a popular TV streaming service. For three months after I cancelled their services, they continued taking automatic payments from my bank account. They refused to refund my money, even though I could prove it was their fault.
I filed a complaint with the BBB, within a few hours, my rep (BT) let me know he/she had already sent an inquiry to the business.
A few minutes later, I received an email from the business letting me know they had decided to refund my money.
I have no doubt that their change of heart was caused by the BBB.
Over the years, I've filed several complaints with BBB. They've always been prompt, professional, unbiased and I have 100% confidence in them. BBB Accreditation T. 04/06/20 |
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The BBB handled this matter quickly, professionally, and with satisfactory results. It's good to know that there's someone out there who can help get a company with unscrupulous and aggressive methods off your back. 04/06/20 |
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Sometimes you just reach your limit with a business with which you
are dealing. In this case CenturyLink wouldn't discontinue service even after I made numerous requests, and they kept billing me. I contacted the Better Business Bureau. It was a good experience. BBB was quick, direct, understood the problem, and knew how to correct it. BBB's actions are a great relief to me, and hopefully will force CenturyLink to change their aggressive billing methods which will save other customers of this company the grief that I went through. I'm am very grateful to the BBB. Community E. 04/06/20 |
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no comment BBB Accreditation T. 04/06/20 |
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I am so happy that the BBB was able to help my husband resolve an issue with Bathfitter and getting our deposit back. Contacting the business ourselves was not enough, but once the BBB got involved, we were able to get the issue resolved quickly. BBB Accreditation T. 04/06/20 |
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no comment Community E. 04/06/20 |
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To date my complaint and my review that I filed (on a terrible acting company- Vail Resorts Management Company - A Company who is terribly rich BTW) has not been published on the BBB website for this unfair company. My complaint was specifically about how Vail Resorts Management Company [VRMC] is not providing refunds to Epic Pass Day holders who have unused days left on their very expensive ski passes and cannot use them due to the Covid-19 shutdown.
In addition NO one from the Better Business Bureau Resolution Team reached out to me even though their note to me stated that a so-called 'Community E" person reached out to me and helped me out with my problem with Vail Resorts Management Company. NO one reached out to me at all to get this unfair action resolved! even though there are actually Federal laws prohibiting a company to charge for services not rendered and the BBB has not helped me by encouraging Vail resorts Management Company do the right and lawful thing. Furthermore, there are many many 1 star reviews about VRMC and I find it abhorable that the BBB has them rated as and A company!! Other people on the BBB website sated the same thing! The BBB looks to be BOUGHT and PAID for by the very abhorrent companies we write complaint about not an unbiased company supposedly "trying to help out consumers"! Community E. 04/06/20 |
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Dont bother with them if dealing with a large company. They ignore you and take the company's word that the situation is resolved. Community E. 04/06/20 |
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If a business contests your complaint, it just gets dropped. What's the point? Community E. 04/06/20 |
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It took a while but I just received a full refund because of my complaint to BBB. I am very happy to have someplace to go to when businesses are not honest with their dealings toward customers. I thank you very much for what you did to bring a solution to my situation. GSW 04/05/20 |
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Can't thank BBB enough for their help with resolving a very bad experience we were having with Dish TV. This was the first time I had been caught up in such a bad experience with a company that was so rude to the point of actually feeling helpless to their threats and it was a very stressful experience until I contacted BBB with my complaint. Thank goodness they were there to help resolve this issue and I would highly recommend contacting them with any questions or problems you may be having with any retailer. Community E. 03/31/20 |
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