Better Business Bureau - Denver & Boulder - Our Reviews
Overall Rating
(3466 Reviews)
(1676 Reviews)
(1747 Reviews)
(41 Reviews)
(2 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Better Business Bureau - Denver & Boulder has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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The BBB here in Washington were more concerned than BBB Denver who did not seem to care & were always on the side of the lying Centurylink & Direct TV. All they needed to do was read the reviews which we should have done before we went with CenturyLink Sarah K. 02/22/17 |
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The BBB was very helpful in helping me resolve my issue. I will use the BBB as a last resort. They are really good at resolving issues and serving as an advocate for consumers who feel they have been slighted or treated unfairly. Carlos S. 02/22/17 |
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I was very satisfied with the BBB on how they handled my situation. And would highly recommend them for any unresolved problems. Carlos S. 02/22/17 |
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They were extremely helpful and very quick to get my issue resolved. I first reached out to the business to slovenly my issue, but they said no. When I reached out to the BBB they were super quick to get the issue resolved Adam C. 02/22/17 |
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The BBB was a tremendous help is resolving my problem. My personal phone calls, e-mail’s and letters went unanswered. Once the BBB got involved and contacted the companies there was an immediate response to my complaint. Sarah K. 02/22/17 |
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The BBB is a VALUABLE TOOL to resolve disputes between companies and individuals. If there is ever a dispute my FIRST choice is contacting the BBB Carlos S. 02/22/17 |
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Helped me with my problem! Very prompt and fast service!! Adam C. 02/22/17 |
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Great job on getting execed to follow through due to their mistake. Courtney H. 02/22/17 |
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I feel confident my issue would not have been resolved to my satisfaction if it were not for the BBB being there to help! Thank you! 02/21/17 |
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Yea sorry I did not get what I wanted..my real estate, agent took my earnest cash I was saposte to get it back and I'm single dad of 3..girls..it would have came in good hands for Christmas... so stay away from Van Helsing Burg. .real estate agents. 02/21/17 |
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I received a form email acknowledging having received my complaint on 12/20/16. No one contacted me again, there was no complaint process, no resolution, no communication. Extremely disappointed on the BBB. Still awaiting their response. 02/21/17 |
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Doesn't do any good to file a complaint if there's not any real investigation into the practices of the business. 02/21/17 |
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(no comment) Carlos S. 02/21/17 |
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I was amazed by how quickly the BBB responded to my complaint & notified the business I was having a problem with. After months of back & forth my complaint was resolved in less than 24 hours! Thank you BBB, couldn't have done it without you!
Leslie K Courtney H. 02/21/17 |
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I was disappointed with how easily the business in question was able to explain away its "legal" rights to keep my money.
However, I was pleased with the professional way in which the BBB handled my complaint.
Thanks! 02/21/17 |
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I was not satisfied with frontier airlines service they in the business of transporting people and not getting customers back to their destinations on the promise date and time, customers have lives too... frontier airlines knew how many customers were scheduled to return on the flight and they downsize the plane which cost me loss of income and frontier airlines do not care, frontier airlines want to wave a $200.00 voucher in your face and hope you take it and go on your way truly an unprofessional way of doing business!!! Cyndel B. 02/21/17 |
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Centurylinkemail@em.centurylink.com, will not bully me. Colorado Attorney General is next@ 02/21/17 |
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I was amazed by how quickly the BBB responded to my complaint & notified the business I was having a problem with. After months of back & forth my complaint was resolved in less than 24 hours! Thank you BBB, couldn't have done it without you!
Leslie K Natasha L. 02/21/17 |
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No one has contacted me since I filed the report! This is the ONLY contact from the BBB I have received. Sort of hard to be happy when no one has taken the time to look into this issue. Funny that your now concerned as to how I think the process is going. 02/21/17 |
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I'm glad we have the BBB. IN MY CASE IT DIDN'T HELP MUCH!! THEY LIED AN THEY WASN'T GOING TO LET ME OR THE BBB TO HERE THE CONVERSATION! Carlos S. 02/21/17 |
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I still see that extreme rentals has an A+ rating and my review wasn't entered. 02/21/17 |
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Through this process, I've learned BBB is not for the consumers.this company BBB is to represent citizens or customers, and they do not. BBB in this case AWFUL..this .BBB do not assist people ...only represented the business which was Century Link. BBB excepted the answer from CL, without assisting the customer. I received no communication from the company I complained about, I received no discount nothing from century link for disconnecting my services for a week. I have proof no outage was in my area as stated from company, which was false I am sure my disconnect iwas an accident, however BBB failed to assist an consumer. More could and should have been accomplished on BBB side. as an consumer I would not have wasted my time nor BBB time making a complaint for the hell of it. I was wronged by CL. And why do BBB asked consumers about their expected outcome? When they are not for the consumers /customers complaints or outcomes. 02/21/17 |
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Was disappointed by the results, overall service provided by bbb was great 02/21/17 |
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The Denver BBB communicated with me and resolved my issue to the best of their ability and I appreciate their efforts. They work for YOU and that is helpful and satisfying to know that you can always turn to the BBB. I have had great experience with the BBB in the past with a disappointing dental company and received the refund I was owed. Thanks so much! Cyndel B. 02/21/17 |
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The business never responded. I never receiv d my photos. And the company has complaints on there Facebook page. This is criminal as they take your money with production. Honor system on our part. Theif on there's ! Scammers
JD 02/21/17 |
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Honestly I question the real value of BBB. I have never received a referral and never had a complaint processed against me 02/21/17 |
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(no comment) Courtney H. 02/21/17 |
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My complaint wasn't even heard. The company simply said "no" to resolution after cheating me out of money and BBB did NOTHING to resolve this. The experience was horrendous. 02/21/17 |
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You guys did nothing for me, and I doubt you even read my complaint all the way through. You said there was nothing you could do. When a restaurant has the price on the menu of what they serve and charge you a higher price when they ring you up should be FRAUD! They did this to on two different things we ordered. I caught it and spoke to the manager who would not adjust a thing on our ticket. So I wrote to you. You people at the BBB, think this is perfectly OK practice. That is total BS. The whole menu is probably like that and customers are getting ripped off on a daily basis. 02/21/17 |
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Seems like business's new the way to outsmart system 02/21/17 |
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BBB is more interested in hearing what people have to say and then siding with the best interest of the business. 02/21/17 |
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You didn't do shit for me. You apparently have no power over large corporations. What good was it to ask for your help. I hate my life I wish I was dead. Thanks for Nothing. 02/21/17 |
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Contact me at 720 840 9678 please, I was not given the opportunity to respond to the outlandish excuse that you accepted from the individual I complained about and what to know why 02/21/17 |
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While the BBB team was very courteous and responsive (delightfully so!), I did not realize that as long as a vendor responds timely, the case will be closed in the vendor's favor, regardless of any actions taken. I had hoped that the vendor would actually have to meet its contractual commitment, and if it did not that it would receive a negative rating. Now, I understand that a positive BBB rating only implies that the vendor answers queries from the BBB timely, and that it is not indicative of vendors meeting contractual obligations. I actually no longer intend to use the BBB as a data point in considering whether to work with a vendor or not. 02/21/17 |
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There was no resolution, I thought businesses had to comply with BBB, but some just don't care 02/21/17 |
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Excellent response from the BBB with the issue being resolved quickly. I can not over express my thankfulness for the BBB. Carlos S. 02/21/17 |
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I never heard from anyone from BBB. Finally got it resolved on my own for almost nothing. But that does not let others know about the problem of letting them put your furniture in storage then move it out. That is where the problem was. 02/21/17 |
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had Natasha returned my three calls this may have turned out differently 02/21/17 |
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Courtney resolved my issue within 48 hours to my complete satisfaction. Such customer service is rare these days. Bravo! Courtney H. 02/21/17 |
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A tremendous help. Everything worked out in the best possible way for all parties Natasha L. 02/21/17 |
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You were essentially useless 02/21/17 |
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Didn't feel like the BBB was an advocate for me in any way shape or form. The business I'm dealing with has defrauded thousands of people, dosent keep its promises and takes advantage of poor service in the form of cancellation fees. BBB neither acknowledged that nor did they push for a resolution. Very disappointed 02/21/17 |
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Great. BBB helped me get resolution from a web host takeover by Endurance International Group (EIG), who buys out good working web hosts and makes them more profitable, but gives its customer base very poor service or no service at all. EIG refused to let me discontinue my service!... until I had BBB step in. Thanks! Adam C. 02/21/17 |
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I love the better business bureau, they help me get results when big business will not reason otherwise! Carlos S. 02/21/17 |
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a standard answer to a standard problem, sorry 02/21/17 |
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Even though I had documentation of inaccurate information from the business I filed a complaint against, the business wouldn't acknowledge it or worry about timely response. If not for a third-party(BBB) acting as go between nothing would have ever been resolved, and an incorrect and unjust bill would linger on my credit report. Carlos S. 02/21/17 |
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the person who handled my complaint did not care or understand OR bother to know what I was complaining about, DISH cheated me and billed me for services I never got, that is simple to understand HUH? 02/21/17 |
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Like most reviews the BBB is only as good as the people that use it. I think it's not really useful, once a company has a good rating. In all my dealings with the BBB it seems their goal is to protect the business. 02/21/17 |
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I'd been arguing with a roofing company for months, as soon as I contacted BBB, the matter was resolved like magic! Thank you BBB, should have contacted you sooner.
Bob L Adam C. 02/21/17 |
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I have left numerous messages with: Natasha Liebsock | Dispute Resolution Denver/Boulder
And she still has not returned my phones calls. Responses were either slow or non-existent. You can't even get simple questions answered in a timely manner.
02/21/17 |
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